The Ritz-Carlton, San Juan
6961 Avenue of the Governors Isla Verde
Carolina, Puerto Rico 00979

 

Distance from Hotel to Airport, 5 minutes.  

The Ritz-Carlton, San Juan is located on eight acres of prime beachfront property in Isla Verde, convenient to both the city's business district and historic Old San Juan. The elegant accommodations and gracious service compliment three fabulous restaurants and the first "Ritz" casino.  

In contrast to the electric atmosphere of the casino, the hotel offers guests a quietly luxurious retreat with its spa, featuring massages, body wraps and scrubs, facials, manicures, pedicures and a beauty salon. Close by, guests enjoy privileges at six championship courses, reef areas for diving and snorkeling, fishing clubs, horse racing, water-skiing, sailing and horseback riding.  

Hotel Amenities (back to top)
  • Activities Desk
  • Babysitting Services ($)
  • Bars (4)
  • Beach
  • Casino ($)
  • Children's Program
  • Concierge
  • Express Check-In/Out
  • Fitness Center
  • Golf (nearby) ($)
  • Housekeeping (daily)
  • Jacuzzi
  • Laundry Service (overnight) ($)
  • Multilingual Staff
  • Parking (valet)
  • Pool (freshwater)
  • Restaurants (4)
  • Room Service (24-hour)
  • Safety Deposit Box
  • Tennis
  • Turndown Service

Business Services  

• Conference Concierge  

• Technology Butler -24-Hour Secretarial Services  

• Fax  

• Photocopies  

• Telex  

• Courier  

Airport Shuttle Airport shuttle service provided by hotel or local transportation company (fee may be applicable).  

Shops  

• Duty-Free Shops  

• Gift Shops  

• Beauty Salon ($)  

($) Denotes a fee may be charged.  

Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Family Friendly.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 4:00 pm Check-out-time: 12:00 pm  

Early check-in/check-out policy: If passengers want early check-in they should book the room for the night before in order to have this guaranteed. If passengers want a late check-out, they may do so day of departure and only if available. They may stay until 1:00pm, check-outs any longer than that would be assessed either a full day or half day hotel room rate.  

Children Policy:  

• Children under 18 years of age are complimentary in their parent's room, when utilizing existing bedding (except for the Club guestrooms).  

• In Club guestrooms there is an additional charge for children 5-17 years of age.  

 

Maximum Occupancy:  

• 2009 Standard Guestroom Cityview - 3 adults or 2 adults and 2 children.  

• Courtyard/Pool View - 3 adults or 2 adults and 2 children.  

• Oceanview - 3 adults or 2 adults and 2 children.  

• Oceanview with Balcony - 3 adults or 2 adults and 2 children. Ritz-Carlton Club Guestroom City View - 3 adults or 2 adults and 2 children. Ritz-Carlton Club Guestroom Oceanview - 3 adults or 2 adults and 2 children.  

2010 Standard Guestroom Cityview - 3 adults or 2 adults and 2 children.  

• Courtyard/Pool View - 3 adults or 2 adults and 2 children.  

• Oceanview - 3 adults or 2 adults and 2 children.  

• Oceanview with Balcony - 3 adults or 2 adults and 2 children. Ritz-Carlton Club Guestroom City View - 3 adults or 2 adults and 2 children.  

Standard/ City View Guestroom, Guestroom offering views of the city, Isla Verde's residential area and the airport. Rooms feature a loveseat that folds out into a bed, which will eliminate the need for a rollaway bed (400 square feet). Bedding: 1 king bed.  

Courtyard/ Pool View, Guestroom overlooking the hotel's pool and garden or courtyard (400 square feet).  

Oceanview, Guestroom with full views of the Atlantic Ocean and Isla Verde Beach (400 square feet).  

Oceanview With Balcony(*), King bedded guestroom with a view of the gardens and partial Atlantic Ocean, with private balcony (400 square feet).  

Ritz-carlton Club Guestroom City View(*), Overlooks theresidential area of Isla Verde and the nearby airport (has no oceanview).  

The Ritz-Carlton Club is located on the two top floors of the hotel and is accessible by elevator key only and includes a private lounge, personal concierge services and four complimentary food presentations daily.  

1/4/2009 - 12/22/2009 Ritz-carlton Club Guestroom Oceanview, Overlooks the hotel's pool and gardens with full views of the Atlantic Ocean.  

The Ritz-Carlton Club is located on the two top floors of the hotel and is accessibleby elevator key only and includes a private lounge, personal concierge services and four complimentary food presentations daily.  

Rollaway Bed Information:  

• Rollaway Beds may be provided for an additional nightly charge in Suites only, with a maximum of 1 rollaway bed per Suite. Fire safety codes do not permit this service in rooms with 2 double beds. Please note: king bedded rooms feature a love seat that folds out into a bed, which will eliminate the need for rollaway beds.  

Special Requests:  

• The following are all available on a Request basis for our mutual guests:  

• Non-smoking accommodations only  

• Bedding: one king bed or two double beds  

• Adjoining or connecting guestrooms  

• Special floor number  

• ADA (handicapped guestrooms)  

• Balcony or oversized guestroom  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: hairdryer, safe, bathroom (marble), television (remote controlled), scale, clock radio, rollaway bed (on request): ($) and honor bar.  

Telephones 3 telephones with dual telephone lines and data port.  

Cribs Cribs are complimentary and must be requested prior to arrival.  

 

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

The Ocean Bar & Grill, Enjoy a beautiful view of the ocean while experiencing the pleasures of the hotel's most casual restaurant, located beachfront with direct access to the beach and pool.  

The Lobby Lounge, The magnificent crystal window overlooking the tropical gardens set this beautiful lounge apart. Offering an elegant ambiance, The Lobby Lounge is ideal for light fare, cocktails, specialty coffees and afternoon tea. The lounge also offers live entertainment Thursday-Sunday and an extensive wine menu.  

Blt Steak, Features superior ingredients and precise techniques, presented in a casual and comfortable setting. Three BLT restaurants in New York have set a new standard in fine dining with their modern decor, sumptuous yet simply prepared cuisine, and polished service.  

Il Mulino New York, Will offer a diverse menu of vibrant Italian flavors inspired by the cuisine of Italy's Abruzzi region. Signature Il Mulino New York dishes include Spaghettini Bolognese, Rack of Lamb, Veal Chop, and its legendary Langoustines. Il Mulino New York features an impressive wine list, and a professional wait staff skilled in the classic European tradition of tableside cooking will enhance its old-world atmosphere.  

Mares, Forged and inspired by the natural abundance of tropical life, Mares is an upscale casual dining destination offering a range of the Atlantic and Caribbean's finest seafood and shellfish. The Chef's cuisine reflects his island experiences and appreciation for purity and simplicity.  

The Sushi Bar, The Sushi Bar presents sushi in a cafe style setting, serving fresh fare with gourmet simplicity.  

Specialty Package (Reconnect 2009) (back to top)

RECONNECT PACKAGE 2009  

Booking Dates: 09/14/2009 - 01/01/2010 Travel Dates: 01/04/2009 - 01/01/2010  

Package Inclusions:  

• Daily breakfast for 2 (two) at the restaurant Mares  

• Daily $100.00 credit (per room).  

Please Note:  

• Valid categories:  

• City View Guestroom, Courtyard/Pool View Guestroom, Oceanview Guestroom, Oceanview with Balcony  

• Daily (per room) credit can be used for recreational activities, dining and spa.  

Package inclusions are subject to change.  

Bonus Features (back to top)

-Complimentary Shoeshine  

• Twice daily maid service, including an evening turn down service  

• Complimentary Morning Newspaper  

• Pool and beachside chaise lounges with towel service  

Miscellaneous Information (back to top)

Resort Fee Inclusions 2009:  

• The resort fee is subject to applicable state and local taxes, and covers the following additional services:  

• Complimentary use of the Spa Fitness Center  

• Complimentary use of tennis courts  

• Free access to 800 # calls and local telephone calls in San Juan Metropolitan Area  

• Limited services at the 24-hour business center  

• Free wireless, high-speed internet access in all guest rooms, public areas, at the pool & beach  

• Free beach chairs, towels & umbrellas, floating Mats and snorkeling equipment and fins (weather permitting and based on availability)  

• A selection of daily fitness classes  

Please Note:  

• Resort Fee inclusions are subject to change without prior notice.  

Resort Fee Inclusions 2010:  

• The Resort Fee is subject to applicable state and local taxes and covers the following additional services:  

• Complimentary use of the Spa Fitness Center and tennis courts.  

• Free access to 800# calls and local phone calls in the San Juan Metropolitan area.  

• Limited services at the 24 hour Business Center.  

• Free wireless, high-speed internet access in all guest rooms, public areas and at the pool & beach.  

• Free beach chairs, towels & umbrellas, floating mats and snorkeling equipment & fins (weather permitting and based on availability)  

• Selection of daily fitness classes.  

Please Note:  

• Inclusions are subject to change without prior notice.  

Holiday Period Restrictions 2009:  

• For the Holidays mentioned below additional restrictions will apply:  

President's Week, 02/11/09-02/17/09 Easter, 04/05/09-04/12/09 Thanksgiving, 11/24/09-11/30/09  

The restrictions are as follow:  

• The hotel will only allow a maximum of 3 people per guestroom regardless of age (including children and infants) in a double bedded room and a maximum of 2 people in a king size bedded room, including suites.  

• During these dates you may add extra nights (based on availability), but may not change dates or drop nights without penalty.  

• For the same period the hotel will not guarantee requests for connecting or adjoining rooms and for rooms with double beds. Every effort will be made to meet these requests, but they cannot and will not be confirmed before the guests check in.  

Transfer Options Guests have an option of booking at an additional cost three different transfer options:  

• 1) A transfer offered by the tour operators transfer company (the regular contracted ground transfer). 2) Sedan Transfer: A transfer offered by hotel - a private transfer for one to four passengers. 3) Private Limousine: A transfer offered by hotel - a private transfer for up to 6 passengers.