Iberostar Tucan
Av. Xaman Ha Lote Hotelero No. 2, Fraccionamiento
Playacar, 77710 Playa del Carmen, Quintana Roo, Mexico

 

Distance from hotel to airport, 45 minutes by car. Distance from hotel to town, 7 minutes by car.  

This hotel has a total of 350 rooms, distributed in 3 story buildings surrounded by jungle and tropical gardens. Among them, the only ones with an ocean front view are the 24 junior suites and the 2 presidential suites. All standard rooms have a balcony with a garden or pool view and they have either two double beds or one king size bed. All rooms have air conditioning and ceiling fan, private bathrooms with shower and hairdryers. They all are equipped with color cable television with remote control, mini bar with soft drinks, beer and bottled water, coffee maker, telephone, in room safe deposit boxes, iron and ironing board.  

The hotel offers a variety of activities during the day (aerobics, dance lessons, water polo, beach volleyball, basketball, Spanish lessons, etc.). There is 1 multi purpose court and 2 lighted tennis courts (equipment included at no extra charge) and a fitness center. The PADI Dive Center located right on the hotel's beach offers catamarans, kayaks, snorkeling equipment and diving lessons in the pool at no extra charge (for a limited time, based on availability), and optional dives and certification course at an additional cost. Lucy's Mini Club has supervised activities for children 4 to 12 years old, everyday. As for the adults, there is a different show with live music every night at the theater.  

Besides the Buffet Restaurant Tulum (open for breakfast, lunch and dinner), this hotel features 5 specialty restaurants offering dinner only (limited number of reservations based on stay, dress code): Mexican "La Hacienda", Italian "La Gondola", de Carnes "La Marimba", Tropical "Uxmal" and Japanese "Bonsai". Domestic and international drinks are served at the following bars: "El Paso" (in the lobby area), "La Plaza" (Bar Theater), "El Kiosco" (on the beach), aside from the swim-up bar and the one at the night club "La Mascara". In addition, the hotel offers room service from 11:00am until 11:00pm.  

Hotel Amenities (back to top)
  • Aerobic Classes
  • Aerobics (aqua)
  • Ballroom ($)
  • Banquet Room ($)
  • Bar (swim-up)
  • Bars/Lounges (5)
  • Basketball Court
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Boat Rentals ($)
  • Breakfast Room
  • Car Rental Desk ($)
  • Children's Activities
  • Children's Playground
  • Conference Rooms ($)
  • Currency Exchange
  • Disco/Nightclub
  • Dive Center (PADI) ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Float Mats
  • Floors (3)
  • Gift Shop ($)
  • Golf (nearby) ($)
  • Hospitality Desk
  • Ice Machines
  • Internet Service ($)
  • Jacuzzis (outdoor)
  • Laundry Service ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Parking Facility
  • Physically Challenged Accommodations
  • Ping Pong
  • Pool (children's)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (6)
  • Rooms (350)
  • Safe Deposit Boxes (in room)
  • Sauna
  • Snack Bar
  • Spa ($)
  • Suites ($)
  • Sundries Shop ($)
  • Taxi Stand ($)
  • Tennis Courts (lighted)
  • Tennis Instructor ($)
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Valet Service ($)
  • Volleyball (beach)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator ($)
  • Wedding Site ($)

Babysitting Services : ($) Maximum 2 children  

($) Denotes a fee may be charged.  

Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children 3 and under are free of charge, when sharing room with 2 paying adults. Children 4 to 12 pay a child's rate when sharing room with 2 paying adults.  

Maximum Occupancy:  

• 2009 Standard - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

Oceanfront Junior Suite - 2 adults or 2 adults and 2 children.  

Please note that an infant counts as a body in a room.  

2010 Standard - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

Oceanfront Junior Suite - 4 adults or 2 adults and 2 children.  

Please note that an infant counts as a body in a room.  

 

 

Standard, Located on the ground, 1st or 2nd floor, full bathroom with shower, private balcony. Bedding: 1 king bed or 2 double beds and 1 sofa bed. View: Garden or Pool.  

Oceanfront Junior Suite, Junior Suites have a balcony with a front view of the ocean. All rooms have a sitting area. Accommodation amenities include: and .  

All accommodations include: ceiling fan, mini-bar, hairdryer, ironing board, air conditioning, shower, coffee/tea maker, television, internet access: ($), maid service, balcony or patio, smoke detector, crib (on request), iron and telephone.  

Room Service (limited) Available from 11:00am to 11:00pm.  

 

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Kiosko Beach Bar General Opening Hours: Summer: 10:00am to 8:00pm, Winter: 10:00am to 7:00pm  

La Mascara Night Club General Opening Hours: 8:00pm to 3:00am  

La Plaza Bar Theater General Opening Hours: 5:00pm to 12:00am  

Swim Up Bar General Opening Hours: Summer: 10:00am to 6:00pm, Winter: 9:00am to 5:00pm  

Tikal Lobby Bar General Opening Hours: 9:00am to 12:00am  

Tulum, open for late snacks  

Breakfast Hours: 7:00am to 10:00am Lunch Hours: 1:00 to 3:00pm Dinner Hours: 6:30pm-10:00pm  

Bonsai(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm, 9:00pm, long pants required for gentlemen  

Cuisine: Japanese.  

(*) Denotes reservation is required.  

La Gondola(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm, 9:00pm, long pants required for gentlemen  

Cuisine: Italian.  

(*) Denotes reservation is required.  

La Hacienda(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm, 9:00pm,, long pants required for gentlemen  

Cuisine: Mexican.  

(*) Denotes reservation is required.  

La Marimba(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm, 9:00pm  

Cuisine: Steaks.  

(*) Denotes reservation is required.  

Uxmal(*), Tropical, seatings for dinner at 6:30pm, 7:00pm, 8:30pm, 9:00pm  

(*) Denotes reservation is required.  

Please Note:  

• The number of guaranteed reservations varies among the different hotels since this is established by their own management based on number of restaurants available on site & the average stay of their guests. Please see below the Length of Stay & Amount of Guaranteed Reservations  

Length of Stay & Amount of Guaranteed Reservations:  

• 1 - 4 nights - 1 guaranteed reservation. 5 - 6 nights - 2 guaranteed reservations.  

• 7 - 9 nights - 3 guaranteed reservations.  

• 10 - 13 nights - 4 guaranteed reservations.  

• 14 nights - 5 guaranteed reservations.  

Restrictions:  

• Reservations have to be made in advance.  

• Dress code applies: gentlemen must wear shirts with sleeves at all specialty restaurants, and they must wear long trousers at most of them. Appropriate footwear is also encouraged.  

• Most restaurants are non-smoking.  

• Also, at certain restaurants there is a minimum age: e.g. Gourmet El Museo at Paraiso Lindo and Gourmet L'Etoile at Paraiso Maya (12 years).  

• Any extra reservation will be granted only if there is availability on the very same day. Guests are placed on a waiting list and they will be notified that afternoon.  

Add-On Package (Golf Option 09-10) (back to top)

GOLF OPTION 2009-2010  

Booking Dates: 10/21/2008 - 12/22/2009 06/04/2009 - 12/23/2010 Travel Dates: 12/24/2008 - 12/22/2009 12/24/2009 - 12/23/2010  

Package Inclusions:  

• Green fee  

• Shared cart fee per round  

• Snacks and drinks  

• Roundtrip transportation from Iberostar Tucan is included for those guests not staying in the Paraiso Complex.  

Please Note:  

• Golf Tee Times can be booked in advance 120 days prior to arrival.  

• Location: Playa Paraiso Golf Club.  

• Details: PD Dye Course Design, Par 72, Grass type is Paspalum, 18 Holes Rating and Slope has not yet been determined.  

• First Tee Time available is 6:30am.  

• Course is open 365 Days Per Year. @! golfparaiso@iberostar.com.mx (via email)  

Package inclusions are subject to change.  

Bonus Features (back to top)

-Daily activities  

• Use of Fitness Center  

• Welcome Drink  

• Bottled water  

• Watersports (Non-Motorized)  

• Use of Tennis Courts  

• Chaise lounges  

• Towels  

• Parking  

Miscellaneous Information (back to top)

Children's Program  

• Mini Club for children ages 4 to 12  

Iberostar Exchange Privileges:  

• Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).  

• The same above privileges are given for clients from either Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel  

• Clients from Iberostar Paraiso Lindo have full access to facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Paraiso Maya have full access to facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Grand Hotel Paraiso have full access to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Cozumel: 40 minutes by by boat and car  

• Xel Ha: 40 minutes by by car  

• Cancun: 60 minutes by by car  

• Xcaret: 5 minutes by by car