Distance from Hotel to Town, 17 miles (27 kms). Distance from Hotel to Airport, 8 miles (13 kms).
Located in the southern end of the hotel zone in Cancun, Sun Palace is the only property geared to couples in this area. This all-inclusive, couples' only resort features 252 guestrooms, all beautifully appointed with a double Jacuzzi, balcony, 24 hour room service and unparalleled ocean views. Couples rejoice in the spa, three infinity pools with swim up bar at main pool, an indoor pool with two Jacuzzis and a stunning white sand beach. Four specialty restaurants satisfy the most demanding palates with a variety of international cuisines. Active guests enjoy kayaks and paddle boats, a full equipped gym and unforgettable off site excursions to interesting Mayan sites, while daily activities and nightly shows will keep them entertained throughout their stay.
- Hotel Information
- Hotel Amenities
- Markets
- Accommodation Categories and Descriptions
- Food and Beverage Outlets
- Add-On Package (Amethyst Rose Collection 2011-2012)
- Add-On Package (Complimentary Honeymoon Package 2011-2012)
- Add-On Package (Diamond Collection 2011-2012)
- Add-On Package (Emerald Collection 2011-2012)
- Add-On Package (Golf/Spa Package 2011-2012)
- Add-On Package (Ruby Collection 2011-2012)
- Add-On Package (Sapphire Collection 2011-2012)
- Add-On Package (Unlimited Golf Package 2011-2012)
- Specialty Package (All Inclusive Features 2011-2012)
- Specialty Package (Complimentary Wedding 2011)
- Bonus Features
- Miscellaneous Information
- Beauty Salon ($)
- Billiards
- Car Rental ($)
- Concierge
- Daily Activities
- Dry Cleaning Services ($)
- Entertainment (live, nightly)
- Fitness Center
- Game Room
- Gift Shop
- Golf ($)
- Ice Machines
- Laundry Service ($)
- Lobby Bar
- Marina
- Multilingual Staff
- Parking
- Pools (indoor)
- Pools (outdoor)
- Restaurants (4)
- Room Service (24-hour)
- Sauna
- Scuba Demonstration
- Snack Bar
- Spa (full service) ($)
- Travel Agency ($)
Miscellaneous Amenities
• Wireless Internet service is offered in both public areas and guestrooms at no cost for guests using their laptops. If a guest needs to use the computer located in the business centers, then they must pay the applicable fee. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.
Adults Only and Couples Only.
Arrival/Departure Time:
• Check-in-time: 3:00 pm Check-out-time: 12:00 pm
Early check-in and late checkout on request, and subject to availability.
Children Policy:
• No children accepted. Adults only (18 years and older).
Maximum Occupancy:
• Superior Deluxe Ocean View - 2 adults.
• Deluxe Room Resort View - 2 adults.
• Junior Suite Ocean View - 2 adults.
• Concierge Level - 2 adults.
• 1 Bedroom Presidential Suite - 2 adults.
Superior Deluxe Oceanview, Located on floors 6 to 7 (non smoking) and 8 (smoking), double Jacuzzi in the room, private balcony with chairs and table, in room wine and fruit, 435 square feet. Number of accommodations: 12 Bedding: 1 king bed. Accommodation amenities include: balcony (private).
Deluxe Resort View Room, Located on floors 1 & 2 (non-smoking) and 8 (smoking). Double Jacuzzi, in room wine and fruit, private bath with shower only, balcony with chairs & table, views of resort or common areas, 435 square feet. Bedding: 1 king bed.
Junior Suite Oceanview, 574 square feet. Number of accommodations: 100 Bedding: 1 king bed. View: Ocean. Accommodation amenities include: slippers, television (satellite), turndown service, alarm clock, balcony, bath amenities, hairdryer, internet access (wireless), private bath, safe (laptop compatible), sitting area and bathrobe.
Concierge, 574 square feet Number of accommodations: 22 Bedding: 1 king bed. View: Ocean.
Presidential One Bedroom Suite, Double Jacuzzi & private bath with shower only, located on floors 1 to 5, terrace with Jacuzzi, chaise lounge, chairs & table, living room, dining room. 1385 square feet. Bedding: 1 king bed. View: Lagoon or Ocean.
Please Note:
• 2011-2012 Concierge Level Room Category inclusions
• Rooms with best views and locations
• King beds guaranteed
• Special room service menu (select restaurant menu)
• Two 25 minute massages on the Beach/Spa (location varies per resort)
• Nightly turn down service guaranteed
• Nightly petit fours
• Expresso/American coffee machine
• Luxury bath amenities
• DVD player/CD player -iPod dock/radio/alarm clock
• Pillow menu
• Aromatherapy
• Professional blow dryer
• Exclusive concierge phone service
• Private dinner on the beach at select locations (once per stay) * Available at Aventura Spa Palace, Sun Palace, Moon Palace Golf & Spa Resort (Cancun) & Aventura Cove Palace
• Upgrade brand of liquors in room dispenser
• Private beach lounge chair area with waiter service Available At Aventura Spa Palace, Sun Palace, Moon Palace Golf & Spa Resort (Cancun) & Aventura Cove Palace
• Exclusive beach bag
• Private check in and out. Late check out and early check in subject to availability.
All accommodations include: liquor dispenser, iron, hairdryer, air conditioning (individual climate control), ironing board and mini-bar.
Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.
Beach Bar General Opening Hours: 10:00am - 6:00pm
Lobby Bar, Continental breakfast from 5:30am-8:00am. Bar service from 9:00am-1:00am. Tea time from 5:00pm-7:00pm
General Opening Hours: 5:30am - 7:00pm
Pool Bar General Opening Hours: 10:00am - 6:00pm
Cafe Bistro, International cuisine, open for breakfast, lunch and dinner. Long pants, collared shirts and shoes required.
Cuisine: International.
Dress Code: Casual Elegant.
Oriental Lounge, full bar, an array of Asian hors d'oeuvres and a sushi bar
Cuisine: Asian.
La Tratto, serving an International buffet for breakfast and Italian cuisine a la carte for dinner
Cuisine: Italian.
The Steak, serving fine cuts and seafood a la carte for dinner
Pool Snack Bar, Snacks a la carte, 24 hour room service unlimited
General Opening Hours: 11:00am - 5:00pm
AMETHYST ROSE COLLECTION 2011-2012 This is a Wedding Package.
Booking Dates: 02/14/2011 - 12/23/2012 Travel Dates: 02/14/2011 - 12/23/2012
Package Inclusions:
• Wedding ceremony location
• Justice of the Peace or Minister. An additional fee applies to all civil ceremonies.
• White avant-garde chairs
• Chairs of aisle walkway draped in amethyst purple satin
• Crystal bases with onyx stones for aisle
• Fuchsia & dusty pink dendrobium silk orchids provided for aisle decor
• Amethyst Rose Collection Bridal Bouquet
• Matching Groom's Boutonniere
• Themed wedding cake with natural flowers
• Two themed flower arrangements for judge's table with amethyst purple runner
• Horse drawn carriage for Bride's arrival. An additional fee applies to all civil ceremonies.
• Photography Package A
• Fireworks display after ceremony
• DVD of wedding ceremony
• Champagne during ceremony
• Blood analysis included for civil ceremony
• Dinner reservations for wedding party
• Breakfast in bed the morning after the wedding
• CD system available for ceremony
• Soloist for ceremony
• Wedding Planner
• Witnesses if required
• Honeymoon Package
COMPLIMENTARY HONEYMOON PACKAGE 2011-2012
Booking Dates: 10/18/2011 - 12/31/2012 Travel Dates: 10/18/2011 - 12/31/2012
Package Inclusions:
• Mini honeymoon cake
• Bottle of sparkling wine
• Romantic candlelight dinner
• Two honeymoon t-shirts
• Breakfast in bed
• Guaranteed turndown service
• Honeymoon desk
• Late check out until 6:00pm upon request and subject to availability
Please Note:
• This package is complimentary.
• Honeymoon couple must present proof of marriage within the past year.
• In order to receive the above amenities, when making your reservation mention that you are honeymooners so it can be coded accordingly.
• The complimentary honeymoon package is combinable with all Optional Honeymoon packages.
• After couple checks in at the front desk, they will be directed to the honeymoon desk where they will be welcomed and will be able to reserve their candlelight dinner.
DIAMOND COLLECTION 2011-2012 This is a Wedding Package.
Booking Dates: 02/14/2011 - 12/23/2012 Travel Dates: 02/14/2011 - 12/23/2012
Package Inclusions:
• Wedding ceremony location
• Justice of the Peace or Minister. An additional fee applies to all civil ceremonies.
• White avant-garde chairs
• Chairs of aisle draped in silver satin
• Crystal bases with diamond gems for aisle
• White phalaenopsis silk orchids provided for aisle decor
• Diamond Collection Bridal Bouquet
• Matching Groom's Boutonniere
• Themed wedding cake with natural flowers
• Two themed arrangements for judge's table with silver satin runner
• Horse drawn carriage for Bride's arrival. An additional fee applies to all civil ceremonies.
• Photography Package A
• Fireworks display after ceremony
• DVD of wedding ceremony
• Champagne during ceremony
• Blood analysis included for civil ceremony
• Dinner reservations for wedding party
• Breakfast in bed the morning after the wedding
• CD system available for ceremony
• Soloist for ceremony
• Wedding Planner
• Witnesses if required
• Honeymoon Package
EMERALD COLLECTION 2011-2012
Booking Dates: 02/14/2011 - 12/23/2012 Travel Dates: 02/14/2011 - 12/23/2012
Package Inclusions:
• Wedding ceremony location
• Justice of the Peace or Minister. An additional fee applies to all civil ceremonies.
• White avant-garde chairs
• Crystal bases with river rocks for aisle
• Chairs of aisle walkway draped in peridot green satin
• Green cymbidium silk orchids provided for aisle decor
• Emerald Collection Bridal Bouquet
• Matching Groom's Boutonniere
• Themed wedding cake with natural flowers
• Two themed flower arrangements for judge's table with peridot green satin runner
• Horse drawn carriage for Bride's arrival. An additional fee applies to all civil ceremonies.
• Photography Package A
• Fireworks display after ceremony
• DVD of wedding ceremony
• Champagne during ceremony
• Blood analysis included for civil ceremony
• Dinner reservations for wedding party
• Breakfast in bed the morning after the wedding
• CD system available for ceremony
• Soloist for ceremony
• Wedding Planner
• Witnesses if required
• Honeymoon Package
GOLF/SPA PACKAGE 2011-2012
Booking Dates: 05/24/2010 - 12/23/2011 11/01/2010 - 12/23/2012 Travel Dates: 12/23/2010 - 12/23/2011 12/24/2011 - 12/23/2012
Package Inclusions:
• One round of golf or one select spa treatment per adult, per night.
• Transportation to and from the following golf courses are included: Playacar Spa & Golf Club, Riviera Cancun Golf & Resorts and Moon Spa & Golf Club.
• Rounds of golf include beverages, snacks and shared cart.
Please Note:
• Tee times and spa treatments can be reserved 90 days prior to client's arrival.
• Available spa treatments included in this package are:
• Aroma Reflexology (50 minutes), Sport Massage (50 minutes), Zen Shiatsu (50 minutes), invigorating leg & foot massage (25 minutes) plus refresher facial (25 minutes), face, head & shoulder acupressure (25 minutes) plus refresher facial (25 minutes), body scrub (25 minutes) plus manicure or pedicure (25 minutes).
• Tee times can be reserved 90 days prior to client's arrival.
• They ran be prearranged by contacting teetimes@palaceresorts.com or by fax at 011-52-998-193-2012. Office hours are from 7:00am-8:00pm. Telephone: 011-52-322-226-8499 ext. 4409
• All adults sharing the same room must reserve the Golf/Spa Package. It can not be sold separately.
• Golf/Spa Package is interchangeable and can be used in any combination once per day. Number of green fees and select spa treatments are based on number of nights booked.
• Unused rounds of golf or spa treatments for any reason including weather conditions are non-refundable. No rain checks will be provided.
• Children ages 13-17 must be booked as adults to receive the Golf/Spa Package.
• Tee time and spa reservations are subject to space and availability.
• Stays that combine Golf/Spa and non Golf/Spa Package rates are only allowed to book their included tee times and select Spa treatments during the portion of their stay paying the Golf/Spa Package rate.
RUBY COLLECTION 2011-2012 This is a Wedding Package.
Booking Dates: 02/14/2011 - 12/23/2012 Travel Dates: 02/14/2011 - 12/23/2012
Package Inclusions:
• Wedding Ceremony Location
• Justice of the Peace or Minister. An additional fee applies to all civil ceremonies.
• White avant-garde chairs
• Chairs of aisle walkway draped in ruby red satin
• Crystal bases with ruby gems for aisle
• Ginger & Anthurium silk flowers provided for aisle decor
• Ruby Collection Bridal Bouquet
• Matching Groom's Boutonniere
• Themed wedding cake with natural flowers
• Two themed flower arrangements for judge's table with ruby red runner
• Horse drawn carriage for Bride's arrival. An additional fee applies to all civil ceremonies.
• Photography Package A
• Fireworks display after ceremony
• DVD of wedding ceremony
• Champagne during ceremony
• Blood analysis included for civil ceremony
• Dinner reservations for wedding party
• Breakfast in bed the morning after the wedding
• CD system available for ceremony
• Wedding Planner
• Witnesses if required
• Honeymoon Package
SAPPHIRE COLLECTION 2011-2012 This is a Wedding Package.
Booking Dates: 02/14/2011 - 12/23/2012 Travel Dates: 02/14/2011 - 12/23/2012
Package Inclusions:
• Wedding ceremony location
• Justice of the Peace or Minister. An additional fee applies to all civil ceremonies.
• White avant-garde chairs
• Chairs of aisle walkway draped in cobalt blue satin
• Crystal bases with seashells for aisle
• Hydrangeas and Iris silk flowers provided for aisle decor
• Sapphire Collection Bridal Bouquet
• Matching Groom's Boutonniere
• Themed wedding cake with natural flowers
• Two themed flower arrangements for judge's table with cobalt blue runner
• Horse drawn carriage for Bride's arrival. An additional fee applies to all civil ceremonies.
• Photography Package A
• Fireworks display after ceremony
• DVD of wedding ceremony
• Champagne during ceremony
• Blood analysis included for civil ceremony
• Dinner reservations for wedding party
• Breakfast in bed the morning after the wedding
• CD system available for ceremony
• Wedding Planner
• Witnesses if required
• Honeymoon Package
UNLIMITED GOLF PACKAGE 2011-2012
Booking Dates: 05/28/2010 - 12/23/2011 11/01/2010 - 12/23/2012 Travel Dates: 12/24/2010 - 12/23/2011 12/24/2011 - 12/23/2012
Package Inclusions:
• Unlimited rounds of golf per adult per stay
• Transportation to and from the courses (Playacar Spa & Golf Club, Riviera Cancun Golf & Resorts and Moon Spa & Golf Club)
• Beverages and snacks at course
• Shared cart
Please Note:
• Tee times can be reserved 90 days prior to client's arrival.
• They ran be prearranged by contacting teetimes@palaceresorts.com or by fax at 011-52-998-193-2012. Office hours are from 7:00am-8:00pm. Telephone: 011-52-998-93-2010 ext. 8760
ALL INCLUSIVE FEATURES 2011-2012
Booking Dates: 05/24/2010 - 12/23/2011 11/01/2010 - 12/23/2012 Travel Dates: 12/24/2010 - 12/23/2011 12/24/2011 - 12/23/2012
Package Inclusions:
• Luxurious accommodations
• Fine dining
• Delicious snacks
• Top shelf drinks -24 hour room service
• Non motorized water sports at select locations
• Sensational daily & nightly entertainment
• Wireless internet
• Unlimited phone calls within Mexico and to the Continental U.S. and Canada. Some restrictions apply.
• Included internet use (30 minutes) in the business center, per room/per stay
• Taxes & gratuities
• Use of the facilities of all Palace Resorts in Cancun, Riviera Maya, Cozumel and Isla Mujeres (Transportation available from select resorts). Palace Resorts guests do not share exchange privileges at Le Blanc Spa Resort (Day pass purchase is required).
COMPLIMENTARY WEDDING PACKAGE 2011
Booking Dates: 05/24/2010 - 12/23/2011 Travel Dates: 12/24/2010 - 12/23/2011
Package Inclusions:
• Wedding Ceremony Location -*Justice of the Peace or Minister
• White Avant-garde Chairs
• Bridal Bouquet of Roses or Lilies
• Matching Grooms Boutonniere
• Wedding Cake for 35 Guests -*Blood Analysis Included for Civil Ceremonies
• Domestic Champagne During Ceremony
• Dinner Reservations for the Wedding Party
• Breakfast in Bed the Morning After the Wedding
• CD Player Available for the Ceremony
• Personal Wedding Planner
• Witnesses if Required
• Honeymoon Package -*An additional fee applies to all civil ceremonies
Please Note:
• Documents required for Civil/Legal ceremonies:
• Home address and occupations (bride and groom)
• Birth certificates (certified copy of each one)
• Valid passports
• Original blood test (to determine Blood type, H.I.V. and S.T.D). Tests must be taken at the resort and results are ready within 24 hours (fee of approximately $84.00 per person applies). If test is positive, wedding cannot be performed.
• Certified copy of former spouse's death certificate (if applicable)*
• If divorced, a certified copy of divorce decree is required. If divorced more than once, please bring each divorce decree. If divorced less than a year, a mandatory pregnancy test must be taken. Additional fees are associated. If test is positive wedding cannot be performed (if applicable).
• Certified copy of adoption papers (if applicable)
• Certified copy of name change document*. All name change documents must be translated to Spanish (if applicable).
• Tourist ID (provided by customs upon your arrival at Cancun International Airport).
• Name, age, nationality, home address, occupation, passport and tourist ID of 4 witnesses. Witnesses must arrive 2 working days (Monday-Saturday) prior to ceremony. Witnesses must be 18 years or older. If witnesses are not available, Palace Resorts will provide them at no additional cost.
• Bride and Groom must arrive in Cancun at least 3 working days (Monday-Saturday) prior to the wedding ceremony to meet the wedding coordinator and submit all documents.
• Bride and Groom must be at the resort by check-in time (3:00pm) or earlier in order to consider day of arrival as the first day.
• The Bride and Groom must not be legally married in order to qualify for our civil ceremonies. If they are already married, a symbolic ceremony can be performed.
• Important:if the Bride or Groom's nationality is Mexican, additional documents are required. Please advise your wedding sales coordinator. Names on Tourist ID, divorce decree, birth certificates, and passport must be the same, including spelling.
Please note the Birth Certificates, Divorce Decrees, Death Certificates, adoption and name change documents become the property of the State of Quintana Roo, Mexico.
A marriage certificate is provided by the State of Quintana Roo, Mexico for Civil ceremonies, this is a legal document issued in Spanish. All wedding couples must contact their local court house for filling requirements. Every State/Country is different when it comes to filling of foreign marriage documents. Some state/countries require the certificates to be translated from Spanish to English others may require additional paper work to be filled. This is the couples' responsibility and Palace Resorts is not liable for any additional charges that may be associated according to the state/country's requirements on supplementary paperwork.
Ceremony cannot be performed unless all documents are in order (no exceptions). All documents with the exception of passports become the property of the State of Quintana Roo, Mexico.
All documents must be translated into Spanish at the resort. In order to do this all, documents presented must be issued in English. If Birth Certificates are not issued in English, please notify your wedding planner. Additional paperwork will apply. Cost may very depending on number of pages per document.
Please Note:
• Document requirements for Symbolic/Vow Renewal ceremonies:
• Picture identification of each one
• Home address and occupation for each one
• Marriage certificate
• Bride and groom must arrive in Cancun at least 3 working days (Monday-Saturday) prior to the wedding ceremony to meet with the wedding planner and submit all documents. Bride and Groom must arrive to the resort by check-in time (3:00pm) or earlier in order to consider day of arrival towards requirement.
Please Note:
• Sun Palace Resort:
• The Bride and Groom must arrive to the Resort 3 business days prior to the ceremony.
• Ceremony location: Beach area
• Administrative/Government fee of $300.00 USD will be applied to all civil ceremonies performed by a judge in addition to package cost. Translation fees for documents will be charged at the resort according to documents and number of pages.
• Symbolic weddings are not legally binding ceremonies.
• Depending on selection of requested flowers, additional costs may apply. Please note our onsite flower selection highly depends on the time of year as well as our weekly floral imports. Certain flowers may not be available.
• This is a couples only resort. No children will be allowed.
• Wedding cake included in our collections will be customized for number of guests attending ceremony.
• In the case of inclement weather, fireworks presentation will not be extended. No credits will be adjusted.
• Musicians's selection is subject to availability.
• Decor included in the collections will be extended exclusively for the ceremony.
• Photography packages are ready within 72 business hours.
• Dinner reservations at selected restaurants up to 15 guests. If you have more guests, a private function can be purchased.
• Upon check in couples are required to proceed towards the Honeymoon desk in order to reconfirm their honeymoon package amenities.
• A penalty of $300.00 USD will be charged to credit card if reservation is canceled within 45 days of the wedding date.
Package inclusions are subject to change.
• Guests staying at Cancun Palace and Sun Palace can now visit the Moon Palace Golf & Spa Resort via complimentary scheduled transportation. Following are the scheduled departure and return times:
• 1st departure from Cancun Palace is at 11:00am and from Sun Palace is at 11:15am.
Spring Break Policy Spring Break groups are not allowed at this resort. Playacar Spa & Golf Club
• Playacar Spa & Golf Club is open 365 days a year from 6:30am until dark. Tee time reservations may be made up to 90 days in advance.
Golf Course Data
• Number of holes 18
• Par 72
• Yardage 7144/6639/6239/5697
• Slope ratings 148/136/134
• Course ratings 76.1/73.4/72.8
• Fairways 419 Bermuda-Greens Tiff Dwarf Bermuda Golf Course Amenities
• Club house Pro shop
• Snack bar Bag storage
• Practice area Club rental
• Golf carts
Reservations Information
• Tee times may be reserved in advance at the Playacar Spa & Golf Club by either fax or e-mail. Please send all requests to:
Golf Reservations Fax: 011 (52 998) 881-6089 E-mail: teetimes@palaceresorts.com
• Guests will be required to arrange round trip transportation to the golf course and pick up their Golf vouchers at least 1 day prior to their tee-time reservation at the Chaza Travel hospitality desk, located in the lobby. Guests will not be allowed to play without a Golf Voucher.
• Tee-times must be cancelled at least 48 hours in advance to avoid a no-show fee. Fee will be charged as an incidental charge to the guest's hotel bill.
