Hard Rock Riviera Maya - Adult Only Section
Carretera Cancun-Chetumal Km. 72
Riviera Maya, Quintana Roo, Mexico 77710

Distance from hotel to town, 90 minutes. Distance from hotel to Cancun International Airport (CUN), 50 minutes.  

Enjoy an adults-only section with amazing amenities and breathtaking views. Indulge in savory cuisine at one of the resort's restaurants, enjoy a cocktail at one of the nine bars, and party at the nightclub. For a day of pampering, relax in one of the 75 treatment rooms at the legendary Rock Spa or at the on-site yoga temple. The four adults-only pools also offers the perfect place to relax and unwind.  

Hotel Amenities (back to top)
  • Aerobics Room
  • Bar (swim-up)
  • Bell Services ($)
  • Car Rental ($)
  • Concierge
  • Disco
  • Doctor (on call)
  • Dry Cleaning Services ($)
  • Games (table)
  • Gift Shop
  • Gym
  • Ice Machines
  • Laundry Service ($)
  • Ping Pong
  • Scuba Demonstration
  • Taxis
  • Travel Agency ($)
  • Volleyball (beach)
  • Watersports (non-motorized)
  • Wedding Services ($)
  • Wheelchairs (on request)
  • Whirlpools
 

• Wireless Internet service is offered in both public areas and guestrooms at no cost for guests using their laptops. If a guest needs to use the computer located in the lobby or business centers, then they must pay the applicable fee. Miscellaneous Amenities  

• Cross Current Pool  

• Waterfalls  

• Beach Inlet  

• Lap Pool  

• Spinning Room  

• Yoga Hut  

• Labyrinth Zen Walking  

• Obstacle Course  

• Indoor Liquid Sound Pool  

• Climbing Tower  

• Aerobics Room  

• Meditation Pond  

• Fitness Adventure Trail -2 Outdoor Freestyle pools, 1 of which has 8 Jacuzzis  

• Weekly Manager's Cocktail Party at the Lobby Bar with Petit-Fours and Live Music. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Adults Only.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• No children allowed. This is an adult's only resort (18 and over).  

Maximum Occupancy:  

2018 Deluxe Gold King - 2 adults.  

• Deluxe Gold Double - 4 adults.  

• Deluxe Gold Pure King - 2 adults.  

• Deluxe Diamond - 2 adults.  

• Deluxe Platinum Sky Terrace - 2 adults.  

• RRL Deluxe Platinum King - 2 adults.  

• Rock Suite Platinum 2 Bedroom - 6 adults.  

• Rock Suite Platinum Rooftop Lounge 2 Bedroom - 6 adults.  

• Bret Michaels Rock Star Suite - 4 adults.  

2019-2020:  

• Deluxe Gold King - 2 adults.  

• Deluxe Gold Double - 4 adults.  

• Deluxe Gold Pure King - 2 adults.  

• Deluxe Diamond - 2 adults.  

• Deluxe Platinum Sky Terrace - 2 adults.  

• RRL Deluxe Platinum King - 2 adults.  

• Rock Suite Platinum 2 Bedroom - 6 adults.  

• Rock Suite Platinum Rooftop Lounge 2 Bedroom - 6 adults.  

• Bret Michaels Rock Star Suite 2 Bedroom - 4 adults.  

Deluxe Gold King, (KXG) Consider this room your all-access pass to club awesome.  

• So kick things off in style and never look back with one king bed or two double beds.  

• View: Garden.  

Deluxe Gold Double, Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king bed or two double beds.  

• Bedding: 2 double beds. View: Garden.  

Deluxe Gold Pure King, All the regular Deluxe Gold awesomeness with the addition of the Pure standard. Pure Hypo-Allergenic Rooms are designed to provide a better night's sleep for all guests, especially allergy sufferers.  

• View: Garden.  

Deluxe Diamond, (DXI) Hard Rock is more than a vacation - it's a lifestyle. And to prove it, they've packed these legendary digs with non-stop extras and no-limit luxury.  

• View: Partial Ocean.  

Deluxe Platinum Sky Terrace, One king bed. Let's amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy.  

Rrl Deluxe Platinum King, Consider this room your all-access pass to club awesome. So kick things off in style and never look back with one king.  

Rock Suite Platinum 2 Bedroom, This room plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed and a second room with one king bed or two double beds.  

• View: Ocean.  

Rock Suite Platinum Rooftop Lounge 2 Bedroom(*), Two bedroom suite equipped with a dining and living room area. Feel that?? That's a feeling only a suite like this could deliver. And don't worry - it never fades. Not when you surround yourself with non-stop luxury at every turn. Go big and enjoy.  

Bret Michaels Rock Star Suite 2 Bedroom(*), Two king bedrooms with private terrace, 2 full baths, and 2 half baths. All of your Rock Royalty Level amenities are already included in this room category so you may rock on- my highness. Just when you thought it couldn't get any better, they added the first-ever artist branded Rock Star Suite to their collection.  

RRL Deluxe Platinum King Amenities:  

• Rock Royalty Personal Assistant: Can be reached from 7:00am to 11:00pm via cell phone from in room phone. After 11:00pm, dial 1 for assistance.  

• Ironing Service: Limited two items per person/per stay.  

• Ugraded full size Rock Spa Bath Products  

• Express luggage delivery  

• Complimentary shoe shine  

• Nighly petit fours  

• Spa tub preparation: Can be prepared by on call Personal Assistant with 24 hour notice.  

• Personal assistance with reservations on and off property  

• Priority Reservations to picks and mix program  

• Complimentary 25 minute couple's massage at the Rock Spa.  

• Aromatherapy and Pillow Menu  

• Lush bathrobe, plush Bathrobes & slippers  

• Complimentary beach bag (1 per room/per stay)  

• Sleeping mask  

• Balcony with hammock  

• Large beach towel  

• Turndown Service  

• Minibar snacks -iPod dock  

• Espresso machine  

• Room service with selected a la carte menu available from 6:00pm to 10:00pm.  

• Premium liquor dispenser  

• Priority Bali Beds ($)  

• Late check out until 3:00pm available upon request.  

• Bonus Track: Personal Assistant will help review account and assist in express check out.  

• Bluetooth enabled wireless alarm clock radio  

The Pure Promise  

• Valid for Deluxe Gold Pure King and Deluxe Gold Pure Double categories.  

• Shock Treatment: This advanced shock treatment destroys nearly all of the mold and bacteria in every nook and cranny of the room.  

• Hypo-allergenic encasement for mattress and pillow: Soft, breathable micro-fiber coverings to allow for a more restful sleep.  

• All surfaces specially treated: Upholstery and all soft surfaces are deep cleaned with a patented Pure clean solution.  

• Air purification system: State-of-the-art system proven to kill 98% to 100% of bacteria and viruses.  

• Pure shield: This bacteriostatic barrier applied to all room surfaces makes it nearly impossible for bacteria and viruses to survive.  

• Deep clean air handling unit: A Pure treated air conditioning unit along with air clean filters results in healthier air circulating. Coils are deep cleaned and disinfected using PURE's advanced treatment.  

• Pure tea tree oil cartridge: Tea tree oil cartridge is installed into the air-handling unit to maintain sanitized conditions.  

Bret Michaels Rock Star Suite Amenities:  

• Living room has everything you need to sit back and relax or entertain your parade of fans that came to party with you on vacation: Premium bar; Coffee maker; Microwave; Wine fridge; Photo booth; Dining table that flips to play card games; Camaro-converted billiard table; Bandana-influenced ceiling decor to showcase the famed rocker's individuality; Lava lamp themed dance stage; Surround sound entertainment system, and 80" flat screen TV; Private Game/Theater Room.  

• Get ready to experience that private theater that you've always wanted in your home, here for you to enjoy on vacation: Plush bean bags and lazy boy seating; Blu-ray player; Video game console; Projector and screen; Surround Sound System.  

• Fitness Center: Every rock star needs to stay in shape, even when on vacation. No need to leave the room to work off those all inclusive amenities, we have you covered with your own workout equipment that includes: Treadmill, cycling machine, dumbbells, master bedroom  

• Mini concert themed entrance complete with PICKS guitar kit  

• Custom built in desk chair made from motorcycle parts  

• Hydro Spa bathtub in room -5 person shower with one way mirror and Bluetooth water proof speaker  

• Guitar amp mini fridge  

• Vanity built into master bathroom  

• Walk in closet  

• Upstairs terrace: Ready to take the party upstairs?? We have you all set to rock with your friends day or night with the layout of this terrace: Amazing view of Caribbean ocean; Additional half bath; BBQ grill; Custom dining area; HD TV; Hot tub; Fire pit; DJ booth (equipment available upon request); Bar area; Plenty of places to lounge in the Mexican sun  

• Additional Amenities: Aromatherapy, beach bag and hang over kit; iPad control system for A/V (must be returned upon check out); Exclusive 24 hour room service and mini bar in each room; Nightly turndown service; Private check-in, early check-in, and late check-out; Your own LED remote control to set your own vibe and mood.  

• Bluetooth enabled wireless alarm clock radio  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: bathrobes, purified water, hairdryer, liquor dispenser, air conditioning (individual climate control), safe, ceiling fan, turndown service, iron, mini-bar, bath amenities, telephone (direct dial), coffee maker, ironing board and television (satellite).  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Club Heaven, Just steps from the main lobby, Heaven Bar and Disco features live DJ entertainment, the finest selection of international spirits and the very best vibe in the Caribbean. Operating hours:  

• Monday-Sunday : 11:00pm-3:00am  

Float, Enjoy a legendary cocktail menu by the pool with all the Hard Rock excess you can handle.  

Martini Bar, Enjoy classic martinis and a selection of top-shelf spirits.  

Rhythm Bar, Part of the Rock Spa experience, Rhythm features a relaxing environment, premium cocktails, and international favorites just steps from the cross current pool.  

Sun Bar, The perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites and a premium selection.  

Add-On Package (Complimentary Honeymoon Package 2017-2018) (back to top)

COMPLIMENTARY HONEYMOON PACKAGE 2017-2018  

Booking Dates: 02/02/2016 - 12/21/2018 Travel Dates: 12/24/2016 - 12/21/2018  

Package Inclusions:  

• Complimentary bottle of sparkling house wine  

• Mini cake  

• Honeymoon dinner  

• In room breakfast  

• Hydro spa tub experience  

• Welcome note from Colin Cowie  

Please Note:  

• Honeymoon couple must present proof of marriage within the past year.  

• Amenities not available when requested on site.  

Add-On Package (Complimentary Silver & Gold Anniversary 2017-2018) (back to top)

COMPLIMENTARY SILVER & GOLD ANNIVERSARY PACKAGE 2017-2018 Couples celebrating their Silver and Gold Anniversary during their stay will receive the following:  

Booking Dates: 02/02/2016 - 12/21/2018 Travel Dates: 12/24/2016 - 12/21/2018  

Package Inclusions:  

• A bottle of sparkling wine  

• Mini cake  

• Honeymoon dinner at selected restaurants  

• Late check out until 6:00pm upon request and subject to availability  

Please Note:  

• Amenities not available when requested on site.  

Specialty Package (All Inclusive Features 2018-2020) (back to top)

ALL INCLUSIVE FEATURES 2018-2020  

Booking Dates: 02/05/2016 - 12/21/2018 02/21/2018 - 12/18/2020 Travel Dates: 12/24/2016 - 12/21/2018 12/22/2018 - 12/18/2020  

Package Inclusions:  

• Luxurious accommodations  

• Fine dining  

• Delicious snacks  

• Top shelf drinks  

• Room service 24 hours  

• Daily and nightly entertainment  

• Non motorized watersports  

• Wireless internet  

• Unlimited phone calls within Mexico and to the Continental U.S. and Canada. Some restrictions apply.  

• Business center (internet use for 30 minutes per room/per stay  

• Taxes and gratuities  

• Use of the facilities of Hard Rock Hotel Riviera Maya, Hard Rock Hotel Riviera Maya - Heaven, Hard Rock Hotel Cancun and The Golf Club at Playacar. Transportation not provided.  

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Package inclusions are subject to change.  

Bonus Features (back to top)

 

Complimentary Anniversary Amenities Travel Dates: 02/02/2016 - 12/21/2018  

• Couples celebrating their anniversary during their stay will receive a mini cake.  

Miscellaneous Information (back to top)

 

Playacar Spa & Golf Club Playacar Spa & Golf Club is open 365 days a year from 6am until dark. Tee time reservations may be made 30 day in advance.  

GOLF COURSE DATA Number of holes 18 Par 72 Yardage 7144/6639/6239/5697 Slope ratings 148/136/134 Course ratings 76.1/73.4/72.8 Fairways 419 Bermuda Greens Tiff Dwarf Bermuda  

GOLF COURSE AMENITIES Club house Pro shop Snack bar Bag storage Practice area Club rental Golf carts  

RESERVATIONS INFORMATION Tee times may be reserved up to 30 days in advance at the Playacar Spa & Golf Club by either fax or e-mail. Please send all requests to :  

Golf Reservations Fax: 011 (52 998) 881-6090 E-mail: teetimes@palaceresorts.com  

Guests will be required to arrange round trip transportation to the golf course and pick up their Golf vouchers at least 1 day prior to their tee-time reservation at the Chaza Travel hospitality desk, located in the lobby. Guests will not be allowed to play without a Golf Voucher.  

Tee times must be cancelled at least 48 hours in advance to avoid a no-show fee. Fee will be charged as an incidental charge to the guest's hotel bill.  

Documents Required For Wedding Ceremonies  

• Home address and occupations (bride and groom)  

• Birth certificates (original or certified copy of each one)  

• Valid Passports. Although Passports are not required for US citizens for entry into Mexico, they are mandatory for weddings.  

• Original blood test to determine blood type, HIV and STD.  

• Tests must be taken at the resort and results are ready within 24 hours.  

• Original or certified copy of former spouses death certificate if applicable  

• Original divorce decree if applicable  

• Legal documentation of adoption or name change if applicable  

• Tourist Id provided by customs upon arrival at Cancun International Airport  

• Name, age, nationality, home address, occupation, driver's license or passport and tourist ID of 4 witnesses. Witnesses must arrive 2 days prior to ceremony. If witnesses are not available, Palace Resorts will provide them.  

• Bride and Groom must arrive in Cancun at least 3 working days prior to the wedding ceremony to meet with the wedding coordinator and submit all documents. Ceremony will not be performed unless all documents are in order. No exceptions.  

• Do not send documents by mail.  

Spring Breakers  

• Spring break groups are not allowed.  

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Student Booking Policy:  

• Travel Dates: 12/23/2017 - 12/21/2018  

• An adult or legal guardian over 25 years of age is required to stay in each room.  

• Students under 18 years old must travel and share a room with a parent/legal guardian (no exceptions).  

• Proof of age required. All students will be required to provide valid passports upon check-in.  

• Alcohol will be served to students over 18 years old only.  

• Legal drinking age in Dominican Republic/Mexico is 18. ID may be asked for at any time, under age drinking and providing alcohol to minors in punished by law.  

• Introducing alcohol to the premises or taking it out of premises is not allowed.  

• Tape recorders, radios and any sound devices may not be used in rooms, building or at the pool area; you will only be allowed to use them with headphones. Remember there are other guests on the property who do not want to be disturbed by loud music  

• Students not staying at AIC - Hard Rock hotels may have access to the property with purchase of a day pass.  

• A credit card will be required upon check in as a guarantee in the event of damages to the property.  

• Guests will be financially and legally responsible for all damages and disruptions caused on the property.  

• The hotel can and will suspend any or all of its services to guests who, in the hotel's opinion display or enact improper conduct offensive and/or unacceptable and/or dangerous to others/and or themselves.  

Student Group Policy (When traveling with parents):  

• Travel Dates: 12/22/2018 - 12/18/2020  

Hotel will accept families or friends that travel together as a group whose children attend the same school, sports team, or social organization(s). These groups are different because they are traveling with their parents and, therefore, will not be labeled as student groups. These groups will be treated as regular groups and should adhere to the normal group policies if they sign a group contract. However, as an extra measure of precaution, these groups must still adhere to the "Student Group Policy" outlined below:  

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• An adult or legal guardian over 25 years of age is required to stay in each room.  

• Proof of age required. All guests will be required to provide their valid passports upon check in.  

• Introducing or removing alcohol to or from the premises is not allowed and punishable by law.  

• Tape recorders, radios and any sound devices may not be used in the rooms, building or at the pool area. Guests may only use them with headphones.  

• Guests not staying at the Hotel may have access to the property with the purchase of a day pass at the established rate.  

• A credit card will be required upon check in as a guarantee in the event of damages to the property.  

• Guests will be financially and legally responsible for all damages and disruptions caused in the property.  

• The Hotel can and will suspend any or all of its services to guests who, in Hotel's opinion, display or enact improper conduct offensive and/or unacceptable and/or dangerous to the others and/or themselves.