Sandos Caracol Eco Resort
Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Playa del Carmen, 5 miles (8 kms). Distance from hotel to Cancun International Airport (CUN), 33 miles (53 kms).  

Sandos Caracol Eco Resort is an all-inclusive hotel in Playa del Carmen. Located on a beautiful unspoiled white sand beach in Riviera Maya, Mexico they are only 45 minutes from the Cancun International Airport and just 15 minutes from downtown Playa del Carmen. Designed for nature-lovers and explorers, this hotel in Playa del Carmen lies in the middle of a lush green area at the edge of an exotic jungle, surrounded by cenotes, mangroves and natural lagoons: an ecologically-rich environment for those who dream about a perfect beach escape.  

Sandos Caracol Eco Resort is also a family-friendly hotel, offering adventure with your children with key features such as a water park and a Kid's Club. In addition, this Riviera Maya hotel boasts gorgeous gardens, delicious a la carte restaurants, tennis courts, nightclub and wedding facilities. If you love nature and animals and wish to explore the turquoise waters of the Mexican Caribbean, Sandos Caracol Eco Resort offers the perfect vacation destination.  

Sandos Caracol Eco Resort offers 956 air conditioned rooms and junior suites, beautifully decorated with elegant, colorful tropical details. Rooms are spread among 78 villas with 3 levels in each one: 11 Royal Elite Ocean Front, 16 Select Club Adults Only and 51 Sanditos Family Section villas.  

Enjoy the exclusive Select Club, an Adults Only Section (21 and over) within the Sandos Caracol Eco Resort. These rooms are located in a pristine area along the edge of the tropical jungle and turquoise Caribbean waters. The jungle is abundant with birds and local wildlife and provides beautiful views from the Select Club Adults Only villas and private pool. The exclusive surroundings create a relaxing environment, intended to provide a romantic, luxury setting for adult guests.  

At the Royal Elite Section, located just a few steps from the ocean and main pool, you will be able to enjoy the unparalleled beauty of Riviera Maya's white beach and the turquoise waters of the Mexican Caribbean. Designed to be ecologically sustainable, this section of the hotel boasts ultra-efficient air conditioning units that lower power consumption. Solar-powered water heating systems have been installed in each villa, in order to avoid using gas. The villas also have in-room LED lighting systems and internal water recycling system to avoid excess energy consumption and waste. These rooms are some of the most eco-efficient rooms in the Riviera Maya, all without sacrificing comfort or luxury. Royal Elite guests over 18 years old are also able to access and enjoy all Select Club Adults-only facilities previously mentioned.  

Hotel Amenities (back to top)
  • Accommodations (956)
  • Accommodations for Physically Challenged Guests (10)
  • Aerobic Classes
  • Aerobics (aqua)
  • Babysitting Services ($)
  • Banquet Room ($)
  • Bar (swim-up)
  • Bars (10)
  • Beach (onsite)
  • Beauty Salon ($)
  • Bicycle Rentals
  • Billiards
  • Boat Rentals ($)
  • Breakfast Room
  • Business Center
  • Business Services
  • Car Rental Desk
  • Children's Activities
  • Children's Playground
  • Coffee Shop
  • Concierge
  • Currency Exchange
  • Disco/Nightclub
  • Dive Center ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop
  • Golf (nearby) ($)
  • Hiking
  • Hospitality Desk
  • Internet Access (high speed, wireless, public areas)
  • Laundry Service ($)
  • Library
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Multilingual Staff
  • Parking
  • Ping Pong
  • Pool (children's)
  • Pools (outdoor) (3)
  • Poolside Beverage Service
  • Sauna
  • Security (24-hour)
  • Snack Bar
  • Spa ($)
  • Taxi Stand ($)
  • Tennis Court (daytime)
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Towels (beach/pool)
  • Trail (jogging)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Waterslides (17)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator
  • Wedding Site ($)
Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Wedding, All Inclusive, Beach, Dive, Spa, Family Friendly, Golf, Honeymoon, Romance and Eco-Tourism.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2018 Family Section:  

• Standard - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Deluxe - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Eco Superior - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Eco Family Suite - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

• Eco Family Penthouse - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

Royal Elite Oceanfront Section:  

• Royal Elite Superior - 3 adults or 2 adults and 2 children or 3 adults and 1 child. Royal Elite One Bedroom Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child. Royal Elite Penthouse - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

Select Club Section (Adult only):  

• Select Club Superior - 3 adults.  

• Select Club Deluxe - 3 adults.  

• Select Club Penthouse - 3 adults.  

2019:  

• Standard - 3 adults or 2 adults and 2 children or 2 adults and 1 child.  

• Eco Signature Collection:  

• Eco Superior - 3 adults or 2 adults and 2 children or 2 adults and 1 child.  

• Eco Family Suite - 3 adults or 2 adults and 2 children or 2 adults and 1 child.  

• Eco Family Penthouse - 3 adults or 2 adults and 2 children or 2 adults and 1 child.  

Royal Elite Oceanfront Section:  

• Royal Elite Superior - 3 adults or 2 adults and 2 children or 2 adults and 1 child.  

• Royal Elite 1 Bedroom Suite - 3 adults or 2 adults and 2 children or 2 adults and 1 child. Royal Elite Penthouse - 3 adults or 2 adults and 2 children or 2 adults and 1 child.  

Select Club Section (Adult only):  

• Select Club Superior - 3 adults.  

• Select Club Deluxe - 3 adults.  

• Select Club Penthouse - 4 adults.  

Standard, (STD) If you love nature, this room is the perfect choice for you.  

• These villas are on their natural path for you to be among the local wildlife.  

• Bedding: 1 king bed or 2 queen beds. View: Garden or Jungle or Pool.  

Eco Superior, Perfect for a holiday with children! With a modern style inspired by the jungle that surrounds them, these rooms have a King size bed plus bunk beds for two children. You'll also find special amenities that you'll love, such as free WiFi in the room, 24-hour room service and bathrobes and slippers.  

Eco Family Suite, Created for families looking for more space. Each one has a master bedroom plus a separate bedroom for children with a bunk for three. The bathroom includes two showers, two sinks and two toilets and you will also enjoy special services such as WiFi, robes and room service.  

• And best of all, a mini pool on the balcony that your children will love!  

Eco Family Penthouse, Their biggest rooms for families! Parents can relax in the master bedroom with 50 "LED screen, Bluetooth music network and bathroom with double sink. The second bedroom has a bunk for 3 children, sofa and additional bathroom. You'll also find WiFi in the room, 24-hour room service, bathrobes and slippers.  

Royal Elite Superior, You will love the location in pool and beach area! These luxuriously designed rooms have been created with Eco-sustainable services, such as water heated by solar cells, and LED lights, as well as special amenities such as premium liquors, 24-hour room service, in-room WiFi and slippers.  

Royal Elite 1 Bedroom Suite, More space and more luxury near the beach and pool! Designed for families, these contemporary suites offer a separate bedroom plus a double sofa bed. In these rooms you will also receive extras such as Premium liquors, 24-hour room service, WiFi in the room and comfortable bathrobes and slippers.  

Select Club Superior, (SCX) Put your mind in "vacation mode" during a stay in these rooms, offering you a quieter location within their Adults Only section. You'll find extras such as gowns and room service 24 hours, plus access to an exclusive pool area and beach club during your vacation.  

• Bedding: 1 king bed or 2 double beds.  

Royal Elite Penthouse, Relax completely in the jacuzzi inside these luxurious rooms, located in the beach area and main pool. Each of these rooms has a bedroom area plus a living room with a sofa bed. You will also receive amenities such as Premium liquors, room service 24 hours, WiFi in the room and comfortable bathrobes and slippers.  

Select Club Deluxe, (TYS) Enjoy a rich bathroom in the jacuzzi that divides the bathroom and the integrated room of these spacious rooms. During your stay in the Select Club, you will also have access to exclusive amenities such as gowns and 24-hour room service, as well as access to Adults Only areas such as the exclusive pool area and beach club.  

Select Club Penthouse(*), (EHF) Pamper yourself with an outdoor Jacuzzi in their more spacious Adults Only rooms! These suites offer a master bedroom and separate living room, as well as special amenities such as gowns and 24- hour room service. You will also have access to the exclusive Select Club pool and beach club.  

• Bedding: 1 king bed and 1 sofa bed (double).  

Amenities in the Eco Room Categories:  

•  

• LED TV  

• WiFi in the room  

• Purified water dispenser  

• Safety deposit box large enough to hold a laptop  

• Minibar including snacks. Restocked daily -24 hours room service  

• Vanity mirror  

• Hairdryer  

• Shower  

• Iron and ironing board  

• Individual air conditioning control  

• Bath robes and slippers  

• Balcony or terrace  

 

Royal Elite Section The Royal Elite Section is located in front of the main pool and the ocean. Designed to be ecologically sustainable, this section of the hotel boasts ultra-efficient air conditioning units that lower power consumption. Solar powered water heating systems have been installed in each villa, in order to avoid using gas. Our villas also have in room LED lighting systems and internal water recycling system to avoid excess energy consumption and waste. These rooms are some of the most eco-efficient rooms in the Riviera Maya, all without sacrificing comfort or luxury. Royal Elite guests over 18 years old are also able to access and enjoy all Select Club Adults Only facilities.  

Select Club Adults Only:  

• Enjoy the exclusive Select Club, an adults only section (18 years old and up) within the Sandos Caracol Eco Resort. The exclusive surroundings create a relaxing environment, intended to provide a romantic, luxury setting for adult guests.  

This private area allows maximum privacy from the rest of the hotel and offers:  

• Private check-in at exclusive Select Club Adults Only reception.  

• Private concierge  

• Exclusive pool and Jacuzzi with luxury sun loungers and free WiFi access in the pool area  

• An exclusive a la carte restaurant for breakfast and lunch with delicious gourmet dishes.  

Select Club Adults Only Ocean Front Club House:  

• The exclusive Select Club Adults Only Ocean Front Club House allows you to enjoy the beach in an adult only atmosphere, providing peace and quiet for maximum relaxation. The Club House includes the following features:  

• Concierge to make sure everything is perfect for your enjoyment  

• Towel service  

• Lockers & showers  

• Premium liquor bar and snacks  

• Selection of books and reading area  

• Living room with TV and video games  

• Pool table  

• Free WiFi access  

The beach area offers:  

• Hammocks  

• Lounge chairs  

• Bali beds  

• Waiter service that is no more than a wave away to assure you don't have to leave your relaxing oasis on the beach for refreshments  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: iron, housekeeping, maid service, mini-bar, radio, rollaway bed (on request), safe, shower, smoke detector, air conditioning, telephone, alarm clock, television (remote controlled, cable), balcony, wake-up calls, ceiling fan, crib (on request), hairdryer and ironing board.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Chill-out Bar, Located towards the beautiful mangrove and the river, this open-air bar offers evenings of tranquility and relaxation under the stars.  

Club House Bar, Select Club Adults Only guests have access to the exclusive clubhouse located in the Select Club section of beach. This space offers a Premium bar, snacks, concierge, lockers, showers, reading area, TV and videogame room and free WiFi access.  

Discotheque, Exclusively for guests 18 and older. In their night club you can dance and have a great time inside the resort.  

Pool Bar, Refresh yourself with drinks from this casual bar, located next to their relaxing and secluded La Tortuga pool.  

Siren, Located in their lively main pool, this pool bar allows you to have a drink without even leaving the water. Make the most of the All Inclusive plan of the hotel to enjoy an extensive menu of drinks, wines and cocktails in each of their bars, the perfect way to cool off on your beach vacation in Mexico.  

Sports Bar, Watch the big game, enjoy a game of pool, or just relax with a drink in their sports bar, also with a terrace with lovely views towards the river and the mangrove.  

The Lobby Bar, L'Elefant has an excellent location between the main lobby and their Crystal Cenote, ideal for socializing with a cocktail or a coffee.  

Theater Bar, Enjoy a drink during the evening shows thanks to this bar, located on their theater terrace.  

A La Carte Restaurant, Indulge yourself with classic Italian cuisine such as pastas, pizzas, desserts and much more in an elegant ambience. Tuscany offers Italian buffets for breakfast and lunch and in the evening you will find a la carte service for dinner.  

Fogo From Brazil, Fogo de Brazil is a traditional Brazilian rodizio style restaurant where waiters bring swords of succulent cuts of meat, pork, chorizo and more, all straight to your table. You can also complement your dinner with the buffet of side dishes.  

Sage, Discover a place designed with a modern style in Salvia, offering you a menu of vegetarian and vegan cuisine so you can maintain a healthy and ecological lifestyle during your all-inclusive vacation here in Playa del Carmen.  

Teppanyaki Restaurant, An interactive experience! The Temple offers teppanyaki dinners for a very fun night in the Riviera Maya.  

The Jungle, This magical restaurant in a secluded space of Sandos Caracol offers a menu full of international dishes, as well as traditional Mexican recipes that will make your mouth water.  

The Lagoon, With a relaxed style for a casual breakfast, lunch or dinner, La Laguna serves an extensive buffet with many types of international cuisine from around the world, as well as live cooking stations where their chefs prepare dishes at the moment before your eyes.  

The Lilies, Enjoy an exclusive menu full of delicious options at Los Lirios. Here you will find tasty fish and seafood dishes along with a variety of meats for you to enjoy a memorable dinner during your vacation in Playa del Carmen.  

The Mask, Enjoy dinner under the huge palm roof of Las Mascaras, where you will find a beautiful buffet with authentic Mexican dishes, something essential during the holidays in Mexico. This restaurant also has a collection of colorful Mexican masks and works of art.  

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The Riviera, enjoys a beautiful view of the beach, the ideal setting for a quiet and serene night with a menu of delicious cuisine inspired by the Mediterranean. Here, you can also try delicious seafood dishes to complete your vacation in the Riviera Maya.  

Add-On Package (Honeymoon Bonus 2019) (back to top)

HONEYMOON BONUS 2019 Honeymooners will receive the following:  

Booking Dates: 12/24/2018 - 12/23/2019 Travel Dates: 12/24/2018 - 12/23/2019  

Package Inclusions:  

• A fruit basket and a bottle of sparkling wine in the room  

Add-On Package (Honeymoon Special 2018) (back to top)

HONEYMOON SPECIAL 2018 Honeymooners will receive the following:  

Booking Dates: 02/20/2017 - 12/23/2018 Travel Dates: 12/24/2017 - 12/23/2018  

Package Inclusions:  

• A fruit basket and a bottle of sparkling wine in the room  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

 

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Check In Information:  

• The minimum age for check-in is 18 years  

Student Groups or Spring Breakers:  

• The hotel does not allow groups of students nor spring breakers.  

• Groups with youths up to 20 years old are only admitted when accompanied by an adult 21 years old or older sharing the same room.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Xcaret Park: 10 miles(16 kms)  

• Grand Coral Golf Course (18 holes): 1 mile(2 kms)  

• Playa del Carmen Downtown: 5 miles(8 kms)