Sandos Caracol Eco Resort
Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Playa del Carmen, 5 miles (8 kms). Distance from hotel to Cancun International Airport (CUN), 33 miles (53 kms).  

Sandos Caracol Eco Resort is an all-inclusive hotel in Playa del Carmen. Located on a beautiful unspoiled white sand beach in Riviera Maya, Mexico we are only 45 minutes from the Cancun International Airport and just 15 minutes from downtown Playa del Carmen. Designed for nature-lovers and explorers, this hotel in Playa del Carmen lies in the middle of a lush green area at the edge of an exotic jungle, surrounded by cenotes, mangroves and natural lagoons: an ecologically-rich environment for those who dream about a perfect beach escape.  

Sandos Caracol Eco Resort is also a family-friendly hotel, offering adventure with your children with key features such as a water park and a Kid's Club. In addition, this Riviera Maya hotel boasts gorgeous gardens, delicious a la carte restaurants, tennis courts, nightclub, and wedding facilities. If you love nature and animals and wish to explore the turquoise waters of the Mexican Caribbean, Sandos Caracol Eco Resort offers the perfect vacation destination.  

Sandos Caracol Eco Resort offers 956 air conditioned rooms and junior suites, beautifully decorated with elegant, colorful tropical details. Rooms are spread among 78 villas with 3 levels in each one: 11 Royal Elite Ocean Front, 16 Select Club Adults Only and 51 Sanditos Family Section villas.  

Enjoy the exclusive Select Club, an Adults Only Section (21 and over) within the Sandos Caracol Eco Resort. These rooms are located in a pristine area along the edge of the tropical jungle and turquoise Caribbean waters. The jungle is abundant with birds and local wildlife and provides beautiful views from the Select Club Adults Only villas and private pool. The exclusive surroundings create a relaxing environment, intended to provide a romantic, luxury setting for adult guests.  

At the Royal Elite Section, located just a few steps from the ocean and main pool, you will be able to enjoy the unparalleled beauty of Riviera Maya's white beach and the turquoise waters of the Mexican Caribbean. Designed to be ecologically sustainable, this section of the hotel boasts ultra-efficient air conditioning units that lower power consumption. Solar-powered water heating systems have been installed in each villa, in order to avoid using gas. The villas also have in-room LED lighting systems, and internal water recycling system to avoid excess energy consumption and waste. These rooms are some of the most eco-efficient rooms in the Riviera Maya, all without sacrificing comfort or luxury. Royal Elite guests over 18 years old are also able to access and enjoy all Select Club Adults-only facilities previously mentioned.  

Hotel Amenities (back to top)
  • Accommodations (956)
  • Accommodations for Physically Challenged Guests (10)
  • Aerobic Classes
  • Aerobics (aqua)
  • Babysitting Services ($)
  • Banquet Room ($)
  • Bar (swim-up)
  • Bars (10)
  • Beach (onsite)
  • Beauty Salon ($)
  • Bicycle Rentals
  • Billiards
  • Boat Rentals ($)
  • Breakfast Room
  • Business Center
  • Business Services
  • Car Rental Desk
  • Children's Activities
  • Children's Playground
  • Coffee Shop
  • Concierge
  • Currency Exchange
  • Disco/Nightclub
  • Dive Center ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop
  • Golf (nearby) ($)
  • Hiking
  • Hospitality Desk
  • Internet Access (high speed, wireless, public areas)
  • Laundry Service ($)
  • Library
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Multilingual Staff
  • Parking
  • Ping Pong
  • Pool (children's)
  • Pools (outdoor) (3)
  • Poolside Beverage Service
  • Sauna
  • Security (24-hour)
  • Snack Bar
  • Spa ($)
  • Taxi Stand ($)
  • Tennis Court (daytime)
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Towels (beach/pool)
  • Trail (jogging)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Waterslides (17)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator
  • Wedding Site ($)
Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

All Inclusive, Beach, Dive, Eco-Tourism, Wedding, Golf, Honeymoon, Romance, Spa and Family Friendly.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2017:  

• Family Section:  

• Standard - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Deluxe - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

• Eco Superior - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Eco Junior Suite - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

 

Royal Elite Oceanfront Section:  

• Royal Elite Superior - 3 adults or 2 adults and 2 children or 3 adults and 1 child. Royal Elite One Bedroom Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child. Royal Elite Penthouse - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

Select Club Section (Adult only):  

• Select Club Superior - 3 adults.  

• Select Club Deluxe - 3 adults.  

• Select Club Penthouse - 4 adults.  

2018 Family Section:  

• Standard - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Deluxe - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Eco Superior - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Eco Family Suite - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

• Eco Family Penthouse - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

Royal Elite Oceanfront Section:  

• Royal Elite Superior - 3 adults or 2 adults and 2 children or 3 adults and 1 child. Royal Elite One Bedroom Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child. Royal Elite Penthouse - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

Select Club Section (Adult only):  

• Select Club Superior - 3 adults.  

• Select Club Deluxe - 3 adults.  

• Select Club Penthouse - 3 adults.  

Standard, (STD) In the Family Section.  

• Bedding: 1 king bed or 2 queen beds. View: Garden or Jungle or Pool.  

Deluxe, (DLX) Jacuzzi in the room. In the Family Section.  

• Bedding: 1 king bed and 1 sofa bed. View: Garden or Jungle or Pool.  

Eco Superior, Located in the Family Section. Offers a king size bed and bunk bed (for 2 children). Room also features LED TV, Wi-Fi in the room, purified water dispenser, 24-hour room service and more.  

12/24/2016 - 12/23/2017 Junior Suite, (JRS) A spacious Junior Suite plus integrated living area, terrace with hydro massage tub.  

• Bedding: 1 king bed and 1 sofa bed. View: Garden or Jungle or Pool.  

12/24/2017 - 12/23/2018 Eco Family Suite, TBA  

12/24/2017 - 12/23/2018 Eco Family Penthouse, A master bedroom with a surface of 36 square meters/387 square feet with 1 king size bed, a 50" LED TV and Bluetooth music network. This master bedroom has its own bathroom with double sinks, a shower and a toilet, hairdryer and vanity mirror. A separate room with a surface of 28 square meters/300 square feet offering a bunk bed for 3, an L-shaped sofa and a 50" LED TV. This room has its own bathroom with a sink, a shower and a toilet. In room WiFi, 24 hours room service, minibar including snacks (restocked daily), water dispenser, safety deposit box large enough to hold a laptop, iron and ironing board, bath robes and slippers, individual air conditioning control, balcony or terrace.  

12/24/2016 - 12/23/2017 Eco Junior Suite, Located in the Family Section. Offers a king size bed, bunk bed (for 3 children), 2 showers, 2 water closets and a kid's plunge pool on the balcony. Room also features LED TV, Wi-Fi in the room, purified water dispenser, 24-hour room service and more.  

Royal Elite Superior, 42" plasma TV with satellite and video on demand; iPod player; WiFi in the room; Safety deposit box large enough to hold a laptop; Fully stocked minibar including snacks; Restocked daily; 24 hour room service; Premium liquor bottles; Hot and cold purified water dispenser; Vanity mirror; Hairdryer; Shower; Iron and ironing board; Individual air conditioning control; Bathrobes and slippers.  

Royal Elite One Bedroom Suite, 42" plasma TV with satellite and video on demand; iPod player; WiFi in the room; Safety deposit box large enough to hold a laptop; Fully stocked minibar including snacks; Restocked daily; 24 hour room service; Premium liquor bottles; Hot and cold purified water dispenser; Vanity mirror; Hairdryer; Shower; Iron and ironing board; Individual air conditioning control; Bathrobes and slippers. One bedroom with king size bed, a living room with double sofa bed. Designed for families.  

Royal Elite Penthouse, 42" plasma TV with satellite and video on demand; iPod player; WiFi in the room; Safety deposit box large enough to hold a laptop; Fully stocked minibar including snacks; Restocked daily; 24 hour room service; Premium liquor bottles; Hot and cold purified water dispenser; Vanity mirror; Hairdryer; Shower; Iron and ironing board; Individual air conditioning control; Bathrobes and slippers. One bedroom with king size bed, a living room with double sofa bed and a hydro massage tub.  

Select Club Superior, (SCX) Bottle of sparkling wine and fruit basket; 42 plasma TV with satellite; Hot & cold water dispenser; Safety deposit box large enough to hold a laptop; Fully stocked minibar including snacks (restocked every day); 24 hour room service; Vanity mirror; Hairdryer; Shower; Iron and ironing board; Individual air conditioning control; Bathrobes for use in the room; Luxury linens and pillows.  

• Bedding: 1 king bed or 2 double beds.  

Select Club Deluxe, (TYS) Bottle of sparkling wine and fruit basket; 42 plasma TV with satellite; Hot & cold water dispenser; Safety deposit box large enough to hold a laptop; Fully stocked minibar including snacks (restocked every day); 24 hour room service; Vanity mirror; Hairdryer; Shower; Iron and ironing board; Individual air conditioning control; Bathrobes for use in the room; Luxury linens and pillows; One king size bed and a sofa bed, with a hydro massage tub in the room.  

Select Club Penthouse(*), (EHF) Bottle of sparkling wine and fruit basket; 42 plasma TV with satellite; Hot & cold water dispenser; Safety deposit box large enough to hold a laptop; Fully stocked minibar including snacks (restocked every day); 24 hour room service; Vanity mirror; Hairdryer; Shower; Iron and ironing board; Individual air conditioning control; Bathrobes for use in the room; Luxury linens and pillows; Master bedroom with luxury furnishings, living room and a large hydro massage tub on the terrace.  

• Bedding: 1 king bed and 1 sofa bed (double).  

Amenities in the Eco Room Categories:  

•  

• LED TV  

• WiFi in the room  

• Purified water dispenser  

• Safety deposit box large enough to hold a laptop  

• Minibar including snacks. Restocked daily -24 hours room service  

• Vanity mirror  

• Hairdryer  

• Shower  

• Iron and ironing board  

• Individual air conditioning control  

• Bath robes and slippers  

• Balcony or terrace  

 

Royal Elite Section The Royal Elite Section is located in front of the main pool and the ocean. Designed to be ecologically sustainable, this section of the hotel boasts ultra-efficient air conditioning units that lower power consumption. Solar powered water heating systems have been installed in each villa, in order to avoid using gas. Our villas also have in room LED lighting systems and internal water recycling system to avoid excess energy consumption and waste. These rooms are some of the most eco-efficient rooms in the Riviera Maya, all without sacrificing comfort or luxury. Royal Elite guests over 18 years old are also able to access and enjoy all Select Club Adults Only facilities.  

Select Club Adults Only:  

• Enjoy the exclusive Select Club, an adults only section (18 years old and up) within the Sandos Caracol Eco Resort. The exclusive surroundings create a relaxing environment, intended to provide a romantic, luxury setting for adult guests.  

This private area allows maximum privacy from the rest of the hotel and offers:  

• Private check-in at exclusive Select Club Adults Only reception.  

• Private concierge  

• Exclusive pool and Jacuzzi with luxury sun loungers and free WiFi access in the pool area  

• An exclusive a la carte restaurant for breakfast and lunch with delicious gourmet dishes.  

Select Club Adults Only Ocean Front Club House:  

• The exclusive Select Club Adults Only Ocean Front Club House allows you to enjoy the beach in an adult only atmosphere, providing peace and quiet for maximum relaxation. The Club House includes the following features:  

• Concierge to make sure everything is perfect for your enjoyment  

• Towel service  

• Lockers & showers  

• Premium liquor bar and snacks  

• Selection of books and reading area  

• Living room with TV and video games  

• Pool table  

• Free WiFi access  

The beach area offers:  

• Hammocks  

• Lounge chairs  

• Bali beds  

• Waiter service that is no more than a wave away to assure you don't have to leave your relaxing oasis on the beach for refreshments  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: iron, housekeeping, maid service, mini-bar, radio, rollaway bed (on request), safe, shower, smoke detector, air conditioning, telephone, alarm clock, television (remote controlled, cable), balcony, wake-up calls, ceiling fan, crib (on request), hairdryer and ironing board.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

El Mapache Bar, Chill-out bar, open daily 6:00pm to 12:00am (midnight).  

El Nido Bar, Snack bar, offers drinks and snacks 24 hours a day.  

L'elefant Bar, Lobby bar serving coffee, cocktails and pastries, open daily from 7:00am-12:00am (midnight).  

La Iguana Bar, Pool bar, open daily 10:30am-6:00pm.  

La Jungla Bar, Adults only pool bar, open daily from 7:00am to 6:00pm.  

La Sirena Bar, Pool and swim-up bar, open daily from 10:30am-6:00pm  

La Tortuga Bar, Pool bar, open daily 10:30am-6:00pm.  

Lirios Bar, Disco bar, open daily from 10:00pm-2:00am.  

Manglar Bar, Sports bar, featuring your favorite sport events, pool tables and games, open daily from 12:00pm-12:00am (midnight).  

Theater Bar, Sip a cool drink while enjoying your daily show, open daily from 5:00pm-11:00pm.  

El Templo Restaurant(*), Japanese teppanyaki style restaurant, open daily for dinner. No swim wear. Three (3) a la carte reservations included per week.  

(*) Denotes reservation is required.  

Fogo Do Brazil Restaurant(*), Brazilian Rodizio restaurant, open daily for dinner. No swim wear. Three (3) a la carte reservations included per week.  

Dress Code: Casual.  

(*) Denotes reservation is required.  

La Jungla Restaurant, A la carte breakfast and lunch for Select Club adults only guests. Open daily. No swim wear.  

La Laguna Restaurant, International buffet restaurant, open daily for breakfast, lunch and dinner. No swim wear.  

Dress Code: Casual.  

La Toscana Restaurant(*), Italian a la carte restaurant, open daily for dinner. No swim wear. Three (3) a la carte reservations included per week.  

Dress Code: Casual.  

(*) Denotes reservation is required.  

Las Mascaras Restaurant, Mexican buffet restaurant, open daily for dinner. No swim wear.  

Dress Code: Casual.  

Los Lirios Restaurant(*), Steak and fish club, a la carte restaurant, open daily for dinner. No swim wear. Three (3) a la carte reservations included per week.  

Dress Code: Casual.  

(*) Denotes reservation is required.  

Riviera Restaurant(*), Mediterranean a la carte restaurant, open daily for dinner. No swim wear. Three (3) a la carte reservations included per week.  

Dress Code: Casual.  

(*) Denotes reservation is required.  

Add-On Package (Honeymoon Special 2018) (back to top)

HONEYMOON SPECIAL 2018 Honeymooners will receive the following:  

Booking Dates: 02/20/2017 - 12/23/2018 Travel Dates: 12/24/2017 - 12/23/2018  

Package Inclusions:  

• A fruit basket and a bottle of sparkling wine in the room  

Specialty Package (All Inclusive 2017) (back to top)

ALL INCLUSIVE 2017  

Booking Dates: 03/28/2016 - 12/23/2017 Travel Dates: 12/24/2016 - 12/23/2017  

Package Inclusions:  

• All meals included every day: buffet breakfast, buffet lunch, buffet or a la carte dinner  

• Unlimited domestic drinks: beer, soft drinks, house wine and domestic & international cocktails including disco (18 years old and up)  

• Hotel taxes and service charges  

• Free WiFi in designated public areas of the hotel  

• Two tennis courts unlimited day and night use within schedule of operation (reservation required). Includes equipment (balls & rackets). Proper attire and court shoes required.  

• Water sports: Boogie board, sailing (insurance fee applies, lessons not included) & kayaking (subject to ocean conditions). Snorkeling gear (1 hour per day) and introductory scuba diving lesson in pool (once per stay).  

• Gym: free use of fitness equipment, sauna, steam room & Jacuzzi (18 years old and up).  

• Daily activities program with the sports and entertainment team: darts, dancing courses, billiards, football, zumba, beach activities, pool games, water aerobics, water polo, beach volleyball and water volleyball.  

• Three pools: 1 exclusive for Select Club Adults Only guests, 1 chill out pool, 1 activities pool with separate children area.  

• Splashing Water Park for children & adults with 29 fun water slides and games surrounded by water spouts.  

• Kids Club from 10:00am to 10:00pm with fully supervised activities program such as: children's pool, games and arts & crafts and mini disco.  

• Baby Club for infants ages 2to 3 years from 10:00am to 1:00pm and 3:00pn to 6:00pm  

• Teens Activities for 13 to 17 years old with assistance of the animation and sports team. Music, pool tables, table tennis, foosball (table football), beach soccer, etc.  

• Nightly entertainment at the theatre: Shows, live music and theme nights, movies  

• Trendy Disco Bar with music from 11:00pm to 2:00am (18 years old and up)  

Specialty Package (Honeymoon Special 2017) (back to top)

HONEYMOON SPECIAL 2017 Honeymooners will receive the following:  

Booking Dates: 03/28/2016 - 12/23/2017 Travel Dates: 12/24/2016 - 12/23/2017  

Package Inclusions:  

• A fruit basket and a bottle of sparkling wine in the room  

• A 10% discount for Spa services  

• Free upgrade, subject to availability  

Package inclusions are subject to change.  

Bonus Features (back to top)

 

Miscellaneous Information (back to top)

 

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors effective 09/01/17-onwards. Hotels will collect $20 Mexican pesos per room per day on check out. The proceeds will be deposited in an environmental trust to fund local projects.  

Check In Information:  

• The minimum age for check-in is 18 years  

Student Groups or Spring Breakers:  

• The hotel does not allow groups of students nor spring breakers.  

• Groups with youths up to 20 years old are only admitted when accompanied by an adult 21 years old or older sharing the same room.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Xcaret Park: 10 miles(16 kms)  

• Grand Coral Golf Course (18 holes): 1 mile(2 kms)  

• Playa del Carmen Downtown: 5 miles(8 kms)