Riu Palace Mexico
Av. Xaman-Ha Mz. 3 Lote 4, Condominio Playacar
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to town, 1.8 miles (3 kms). Distance from hotel to Cancun International Airport (CUN), 35 miles (56 kms).  

Riu Palace Mexico is located in the exclusive Playacar resort area, overlooking the turquoise waters of the Mexican Caribbean, just 5 minutes from Playa del Carmen. Its impressive architecture encompasses 434 deluxe guestrooms featuring unique amenities, such as RIU's renowned minibar and liquor dispenser. The hotel offers an exquisite selection of a la carte restaurants and spectacular buffets, complemented by room service and 24-hour All Inclusive (snacks and beverages). The exchange privileges programme allows access to all other sister properties in the RIU Resort complex. Riu Palace is the ideal choice for a superbly luxurious and relaxing holiday!  

Hotel Amenities (back to top)
  • Accommodations for Physically Challenged Guests
  • Aerobic Classes
  • Aerobics (water)
  • Babysitting Services ($)
  • Bar (swim-up)
  • Bars/Lounges (5)
  • Beach
  • Beauty Salon ($)
  • Bicycle Rentals
  • Boat Rentals ($)
  • Breakfast Room
  • Car Rental Desk
  • Catamarans
  • Children's Activities
  • Children's Club
  • Children's Playground
  • Church
  • Conference Rooms
  • Currency Exchange
  • Dive Center ($)
  • Doctor (on call) ($)
  • Entertainment (daily)
  • Entertainment (nightly)
  • Exercise Classes
  • Facilities for Physically Challenged Guests
  • Fitness Center
  • Floors (3)
  • Gift Shop
  • Golf (nearby) ($)
  • Gym
  • Ice Machines
  • Jacuzzis (2)
  • Juice Bar ($)
  • Kayaks
  • Laundry Service ($)
  • Massage Services ($)
  • Medical Services ($)
  • Multilingual Staff
  • Newsstand ($)
  • Parking Facility
  • Photo Studio/Lab (nearby) ($)
  • Ping Pong
  • Pool (children's)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (6)
  • Room Service (24-hour)
  • Rooms (434)
  • Safe Deposit Boxes (in room)
  • Sauna
  • Snack Bar
  • Snorkeling (equipment)
  • Spa ($)
  • Steam Bath
  • Sundries Shop
  • Taxi Stand ($)
  • Tennis Courts (lighted)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Watersports (motorized) ($)
  • Wedding Coordinator ($)
  • Wedding Site ($)
  • Windsurfing
At Riu Tequila. Pools -4 swimming pools with sun terraces, one with adjoining swim-up bar Sun Beds  

• Complimentary sun loungers, towels and parasols by pool area  

• Complimentary sun loungers on beach Internet Access (wireless)  

• Free WiFi throughout the hotel including guest rooms Activities  

• Use of the gym, Jacuzzi and steam bath is restricted to guests over 18 years old.  

• Sports shoes are compulsory when using the gym. Scuba Diving (lessons)  

• One introductory scuba diving lesson in pool Atm  

• ATM available in the hotel to withdraw Mexican Pesos. No US Dollar exchange at the hotel. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2017 Junior Suite - 3 adults or 2 adults and 2 children, or 3 adults and 1 child.  

• Junior Suite Superior - 3 adults or 2 adults and 2 children, or 3 adults and 1 child.  

• Suite - 3 adults or 2 adults and 1 child.  

• Suite Jacuzzi - 3 adults or 2 adults and 1 child.  

2018 Junior Suite - 3 adults or 2 adults and 2 children, or 3 adults and 1 child.  

• Junior Suite Handicapped - 3 adults or 2 adults and 2 children, or 3 adults and 1 child.  

• Junior Suite Superior - 3 adults or 2 adults and 2 children, or 3 adults and 1 child.  

• Suite - 3 adults or 2 adults and 1 child.  

• Suite Jacuzzi - 3 adults or 2 adults and 1 child.  

Junior Suite, (JRS) Air conditioning, ceiling fan, 2 double beds or 1 King size bed, split level living room area with sofa or sofa-bed, direct dial phone, regularly restocked mini bar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (Rain-Shower), toilet separated by door, double-sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace.  

• Number of accommodations: 20 Bedding: 1 king bed or 2 double beds. Accommodation amenities include: living room and bathrobe.  

12/24/2017 - 12/23/2018 Junior Suite Handicapped, TBA  

Junior Suite Superior, Air conditioning, ceiling fan, split level living room area with sofa or sofabed, direct dial phone, regularly restocked minibar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (rain shower), toilet separated by door, double sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with courtyard view.  

• Number of accommodations: 15 Bedding: 1 king bed or 2 double beds. View: Courtyard. Accommodation amenities include: bathrobe and living room.  

Suite, (STE) Air conditioning, ceiling fan, bigger living room area with sofa, direct dial phone, daily replenished minibar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (Rain-Shower), toilet separated by door, double sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace.  

• Number of accommodations: 2 Bedding: 1 king bed. Accommodation amenities include: bathrobe and living room.  

Suite Jacuzzi, Air conditioning, ceiling fan, bigger living room area with sofa, direct dial phone, daily replenished minibar and liquor dispenser, coffee maker, satellite flat screen TV, electronic in-room safe (laptop size 15"), iron and ironing board. Bathroom equipped with hydro-massage bathtub, extra shower cabin (rain shower), toilet separated by door, double sink, vanity mirror, hairdryer and amenities kit. Balcony or terrace with private Jacuzzi.  

• Number of accommodations: 1 Bedding: 1 king bed. Accommodation amenities include: bathrobe and living room.  

Whirlpool Whirlpool bath on upper terrace  

All accommodations include: bidet, sprinkler system, ceiling fan, television (satellite), crib (on request), turndown service, hairdryer, iron, ironing board, liquor dispenser, maid service, mini-bar (fully stocked), mirror (vanity), radio, rollaway bed (on request), air conditioning, room service (24-hour), alarm clock, safe deposit box, balcony, smoke detector, bathtub and telephone (direct dial).  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Bar Cubano, Lobby Bar.  

El Palmeral, swim up and poolside bar.  

Lounge 24, Bar, open 24 hours  

Guacamole, beach restaurant / grill and steakhouse.  

Capuchino, patisserie & ice cream parlor.  

Los Mariachis, lounge bar with terrace.  

Krystal, Fusion cuisine restaurant, a la carte, open for dinner.  

La Bodega, Mexican restaurant with service at the table, for dinner.  

La Dolce Vita, Italian restaurant.  

Miyagi, A la carte, open for dinner.  

Cuisine: Japanese.  

Please Note:  

• Reservations are no longer required for specialty restaurants at Riu Hotels. They will operate on a first come, first serve basis, within normal operating hours.  

Add-On Package (Honeymoon Package 2017) (back to top)

HONEYMOON PACKAGE 2017  

Booking Dates: 07/07/2016 - 12/23/2017 Travel Dates: 12/24/2016 - 12/23/2017  

Package Inclusions:  

• Surprise welcome gift in their room  

• Small bottle of Tequila  

• King bed (subject to availability at time of check-in)  

• Late check-out (subject to availability at time of departure)  

• Complimentary upgrade to next available room category (subject to availability and upon request)  

• A $35.00 USD Spa credit for an Ocean Harmony massage for two (50 minutes), per adult, per stay. This discount does not apply with other promotions and discounts.  

Specialty Package (All Inclusive Package 2017-2018) (back to top)

ALL INCLUSIVE PACKAGE 2017-2018  

Booking Dates: 07/17/2017 - 12/23/2018 Travel Dates: 07/17/2017 - 12/23/2018  

Package Inclusions:  

• Breakfast, lunch and dinner  

• Snacks available 24 hours a day (after hours: Lounge 24)  

• Local and international beverages available 24 hours  

• Sports and activities: 2 floodlit hard surface tennis courts, volleyball court, table tennis, gym, catamaran, kayaking, body boarding, windsurfing and snorkeling equipment  

• One introductory scuba diving lesson in the pool  

• Daytime entertainment program for children age 4 to 12 at RiuLand daily  

• Daytime entertainment program for adults daily, includes fitness programs  

• Live music, shows or RIU evening program (daily)  

• Complimentary access to Pacha discotheque at Riu Tequila open 7 nights a week, drinks included  

Package inclusions are subject to change.  

Bonus Features (back to top)

 

 

• Morning coffee -Parking -Towels -Use of Fitness Center -Daily activities -Watersports (Non-Motorized) -Welcome Drink -Afternoon tea -Bottled water -Use of Tennis Courts -Exchange privileges with all RIU hotels in Playa del Carmen.  

• -1 Gala dinner per week  

Honeymooners Travel Dates: 01/01/2017 - 12/23/2018  

• Honeymooners will receive a surprise gift in their room upon arrival.  

• Marriage certificate required. Must be issued within the past 90 days  

Miscellaneous Information (back to top)

 

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Spring Breaker Policy:  

• Definition of Spring Breaker/Spring Breaker Group:  

• High School through College aged individuals who vacation in traditional or FIT Groups to celebrate their Spring Break. In North America this can be any time from late February through mid-May.  

• Any group or individual arriving on RIU Hotels & Resorts property with the characteristics as described in the above definition will not be admitted on property, with no refund.  

• Please be advised that Riu Hotels and Resorts will use any and all means at their disposal to identify and cancel suspected Spring Breaker Groups. Partners should abstain from quoting Riu properties for FIT or traditional groups which they suspect may be youths traveling together for said purposes.  

• Spring Breakers (either groups or individuals) are not allowed at any RIU property at any time during the year.  

• RIU Hotels & Resorts reserves the right to withhold admission to any Spring Breaker arriving on property.  

Accepted Credit Cards  

• Visa  

• MasterCard  

Minimum Age Requirements:  

• At least one person 21 years or older is required in every room during the months of February through May.  

• During the remainder of the year, at least one person 18 years or older is required in every room.  

• The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age.  

• Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises.  

• Parties in rooms are not permitted.  

• Unruly behavior by individuals or groups is not allowed at any property at any time during the year.