Sandos Playacar Beach Resort
Paseo Xaman Ha Manzana 1 Lote 1, Playacar
77710 Playa del Carmen, Q.R., Mexico

Distance from hotel to Playa Del Carmen, 5 minutes. Distance from hotel to Cancun International Airport (CUN), 45 minutes.  

Low rise beachfront property consisting of 819 deluxe air conditioned rooms and Hacienda Suites. It's a short distance from the village of Playa Del Carmen and the ferry boat crossing to Cozumel is nearby. Within the resort grounds there are some amazing remains from the Mayan culture. It is also handicap accessible and offers hospitality rooms. All inclusive resort.  

Hotel Amenities (back to top)
  • Activities Desk
  • Arts and Crafts ($)
  • Babysitting Services ($)
  • Bars (4)
  • Basketball
  • Beach
  • Car Rental ($)
  • Children's Activities
  • Children's Club
  • Currency Exchange
  • Disco
  • Diving Clinic
  • Entertainment
  • Excursions ($)
  • Fishing (deep sea)$
  • Fitness Center
  • Golf (18-hole, nearby) ($)
  • Health Spa ($)
  • Kayaks
  • Laundry Service ($)
  • Massage Services ($)
  • Pools (children's) (4)
  • Pools (freshwater) (6)
  • Room Service (24-hour)
  • Sailing
  • Sauna
  • Scuba Diving ($)
  • Shops
  • Snorkeling ($)
  • Snorkeling Lessons
  • Tennis Courts
  • Theater
  • Theme Parties
  • Travel Agency ($)
  • Video Game Room
  • Volleyball
  • Waverunners ($)
Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2017:  

• Beach Section:  

• Standard - 3 adults or 2 adults and 2 children.  

• Superior Oceanfront - 2 adults.  

Royal Elite Hacienda Family & Riviera Section:  

• Hacienda 1 Bedroom Suite - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

• Riviera Junior Suite Family - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

Select Club Adults Only Section:  

• Junior Suite Select Club - 3 adults.  

2018 Beach Section:  

• Standard - 3 adults or 2 adults and 2 children.  

• Superior Oceanfront - 2 adults.  

Royal Elite Hacienda Family & Riviera Section:  

• Hacienda Junior Suite - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

• Riviera Junior Suite Family - 3 adults or 2 adults and 3 children or 3 adults and 2 children.  

Select Club Adults Only Section:  

• Junior Suite Select Club - 3 adults.  

Standard, (STD) Spacious Standard rooms welcome you with an atmosphere of rest after having enjoyed a full day of fun under the Caribbean sun. Bedding: 1 king bed or 2 double beds. View: Garden or Pool.  

Superior Oceanfront, (SOF) Rooms with VIP treatment and amenities, air conditioning, satellite plasma TV, phone, safe, radio/alarm clock, iron and iron board, minibar, welcome fruit basket, coffee making facilities, terrace or balcony with ocean view, ceiling fan. Private bathroom with shower, hair dryer, vanity mirror, shower cap, body lotion, bathrobes for use during stay in the hotel. VIP bracelet for access to Select Club Adults Only facilities (Riviera breakfast buffet, Select Club Adults Only pool & beach section, premium lounges).  

12/24/2016 - 12/23/2017 Hacienda One Bedroom Suite, Each building has a shared open air swimming pool. Spacious suite with integrated living room area with a double sofa bed, balcony or terrace overlooking the lush tropical vegetation, private bathroom with shower, bench for added comfort, hair dryer, air conditioning, color satellite TV, telephone, minibar with mineral water, soft drinks, beer, and safety box. Option of adjoining rooms for families.  

• Bedding: 1 king bed or 2 double beds.  

12/24/2017 - 12/23/2018 Hacienda Junior Suite, (HJR) Each building has a shared open air swimming pool. Spacious suite with integrated living room area with a double sofa bed, balcony or terrace overlooking the lush tropical vegetation, private bathroom with shower, bench for added comfort, hair dryer, air conditioning, color satellite TV, telephone, minibar with mineral water, soft drinks, beer, and safety box. Option of adjoining rooms for families.  

• Bedding: 1 king bed or 2 double beds.  

Riviera Junior Suite Family, Spacious Junior Suites with a sitting area, air conditioning, satellite plasma TV, phone, integrated living room area with a sofa bed, safe, iron & ironing board, alarm clock, minibar with water, soft drinks and beer, coffee making facilities, ceiling fan. Private bathroom with shower & separated Jacuzzi bathtub, hair dryer & vanity mirror. Balcony/terrace. Option of adjoining rooms for families.  

• View: Garden or Pool.  

Junior Suite Select Club, (JC9) In a 3 floor building; all rooms are well appointed junior suites, including a spacious living room and Jacuzzi. Air conditioning, 42" satellite plasma TV, phone, safe, iron & ironing board, iPod docking station, minibar with water, soft drinks and beer, bottle of sparkling wine and fruit basket as a welcome gift, coffee making facilities, ceiling fan. Integrated living room area with a sofa bed, elegant and modern furniture on balcony or terrace. Private bathroom with shower & separate Jacuzzi bathtub, hairdryer, vanity mirror, bathrobes. Balcony/terrace.  

• View: Garden or Pool.  

Riviera Select Club:  

• Enjoy the exclusive Select Club Adults Only section within the Sandos Playacar Beach Resort, an area of rooms located in a secluded part of the resort.  

The Adults Only Section offers 276 rooms in a 3 floor building. All rooms are well appointed junior suites, including a spacious living room and Jacuzzi. This exclusive area allows for maximum privacy from the rest of the hotel, featuring a private check in area.  

Select Club Adults Only Section:  

• Enjoy the exclusive Select Club Adults Only section within the Sandos Playacar Beach Resort & Spa, an area of rooms located in a secluded part of the resort, stretched along the spectacular 18-hole golf course. The minimum age for check-in is 18 years.  

Riviera Select Club Adults Only Section, pool services:  

• Private swimming pool  

• Elegant and comfortable lounge chairs  

• Swim up bar  

• Snack bar with premium beverages and Ceviche bar, BBQ lunch  

• Wait staff service around the pool area  

• Select Club Adults Only Breakfast Buffet  

• Pool concierge  

• Water ping pong table  

• Access to all services and facilities of the Sandos Playacar Beach Resort  

The hotel has two exclusive Premium Bars located in the main lobby and in the Meeting Point area which offers selected services to pamper you, such as:  

•  

• Private Concierge to make sure everything is perfect for you  

• Premium liquor bar  

• Canapes and coffee service  

• Living room with TV, newspapers & magazines  

• Free internet, WiFi and computers to use  

As a guest of this section you will have exclusive access to a private beach area which offers:  

•  

• Hammocks and beach chairs  

• Beach Bar  

• Waiter services to ensure you always have a cold drink in your hand.  

All accommodations include: balcony or terrace, crib (on request), hairdryer, rollaway bed (on request), air conditioning, safety deposit box, telephone, television and room service (24-hour).  

Bathroom (marble) marble bathroom with shower including marble bench for added comfort  

Mini-bar mini-bar stocked with soft drinks, domestic beer and mineral water  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Avenue Bar, Cafe bar  

El Agave Blue Bar, Beach bar, open every day.  

General Opening Hours: 10:00am until 5:00pm  

Lobby Bar Riviera, Cafe bar  

Swim Up Bar, Pool bar  

Grand Buffet Festival, Breakfast, lunch and dinner, international buffet, no reservations required, shirt and shoes required.  

Dress Code: Casual.  

Grand Buffet Riviera, International buffet  

Dress Code: Casual.  

Il Piamonte Buffet, Italian buffet service  

Dress Code: Casual Elegant.  

Itzapalapa Buffet, Mexican buffet service  

Dress Code: Casual Elegant.  

Dance On, Discotheque. Open Monday through Sunday for 18 years and older.  

Asiana Restaurant, Oriental specialty a la carte service  

Dress Code: Casual Elegant.  

El Gaucho, Specialty a la carte steak restaurant  

Fogo De Janiero Restaurant, Specialty a la carte service  

Cuisine: Brazilian.  

Dress Code: Casual Elegant.  

Gourmet Restaurant, Specialty a la carte for adult's only  

Dress Code: Casual Elegant.  

Riviera Blue, Pool snack bar  

La Bambola Bar, Cafe and Sports Bar.  

Sports Bar  

Please Note:  

• There are restrictions to the a la carte dining plan at the following restaurants: Gourmet Restaurant, El Gaucho Restaurant, Asiana Restaurant and Fogo de Janeiro Restaurant.  

• Reservations are required.  

Length of stay Reservations Permitted 2-3 night stay: 1 dinner reservation 4-6 night stay: 2 dinner reservations 7 night stay: 3 dinner reservations  

Add-On Package (Honeymoon Special 2017) (back to top)

HONEYMOON SPECIAL 2017 Honeymooners will receive the following:  

Booking Dates: 03/28/2016 - 12/23/2017 Travel Dates: 12/24/2016 - 12/23/2017  

Package Inclusions:  

• A fruit basket and a bottle of sparkling wine in the room  

• A 10% discount for Spa services  

• Free upgrade, subject to availability  

Add-On Package (Honeymoon Special 2018) (back to top)

HONEYMOON SPECIAL 2018 Honeymooners will receive:  

Booking Dates: 02/20/2017 - 12/23/2018 Travel Dates: 12/24/2017 - 12/23/2018  

Package Inclusions:  

• A fruit basket and a bottle of sparkling wine in the room  

Specialty Package (All Inclusive Service 2017) (back to top)

ALL INCLUSIVE SERVICE 2017  

Booking Dates: 03/28/2016 - 12/23/2017 Travel Dates: 12/24/2016 - 12/23/2017  

Package Inclusions:  

• Beaches of the World: a different beach experience every day  

• Kitchen Tour: a look behind the scenes, including bites  

• Mini golf including equipment  

• Kid's Club (4-12 years old) open from 10:00am until 10:00pm with a special activities program under the supervision of professionals  

• Baby Club (2-3 years old) open from 10:00am to 1:00pm and from 3:00pm until 6:00pm  

• Teen's Lite Club (13-17 years old) open from 12:00pm until 11:00pm with arcade games, mocktail bar, dance floor  

• All meals (buffet breakfast, lunch buffet, dinner buffet or a la carte) and snacks at pool restaurants  

• Unlimited national drinks, soft drinks, national and international wine and cocktails from 8:00am until 2:00am including the disco (18 and older) during its hours of operation  

• Room service 24 hours, included  

• Tennis (unlimited use of courts during hours of operation and with prior reservation). Includes equipment (balls and rackets), proper sports attire and shoes required.  

• Water Sports Center with diving (free pool demo, once per stay), snorkeling equipment (1 hour per day), sailing* and kayaks* (*lessons not included, insurance fee applies)  

• Gym: use of exercise equipment and sauna (18 and older)  

• Spa: Swimming pool and solarium only for adults  

• Game room: billiards, ping pong, backgammon, chess, dominoes and cards  

• Daily activities program: Aerobics classes, stretching and beach activities, pool games and water aerobics, water basketball, bicycle tours during the day, Zumba.  

• Evening entertainment: Shows and theme nights at the Plaza (bar open from 9:00am until 12:00am)  

• No cover at the disco (18 and older)  

• Taxes and gratuities included  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

 

Baby Club For ages 2 to 3 years old. Open from 10:00am to 1:00pm and 3:00pm to 6:00pm.  

Kid's Club For children 4 to 12 years old. Open from 10:00am to 10:00pm with supervised activities program, children's pool, games, crafts, Puppet Theater and mini buffet.  

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Student Groups and/or Spring Breakers:  

• The hotel does not allow groups of students nor spring breakers.  

• Groups with youths up to 20 years old are only admitted when accompanied by an adult 21 years old or older sharing the same room.  

 

Minimum Check In Age  

• Hotel requires that guests are 18 years or older to check into the hotel.  

 

Teen Club For ages 12 to 17 years old. Open from 10:00am to 9:00pm with air hockey, tennis tables, pool tables and soccer tables.