Iberostar Paraiso Maya
Carrretera Chetumal-Puerto Juarez, Km. 309
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Playa del Carmen, 20 minutes. Distance from hotel to Cancun International Airport (CUN), 30 minutes.  

Full of details inspired by the Mayan culture, this hotel shares main facilities and services with the neighboring Iberostar Paraiso Lindo. It features 24-hour all-inclusive service, and personalized Concierge service during the day. The hotel has a total of nine pools, among them a lazy river and a unique wave pool. It also offers six bars/lounges, an ice cream parlor, a game room and a fitness center. Guests staying at this hotel can also enjoy the following services at an additional charge: use of conference rooms at the Convention Center, golf course, wedding arrangements, spa and beauty salon, babysitting, laundry service, internet and 24-hour medical service.  

Hotel Amenities (back to top)
  • Accommodations for Physically Challenged Guests
  • Activities Desk
  • Activities Program (day time) ($)
  • Aerobic Classes
  • Aerobics (aqua)
  • Archery
  • Archery (nearby)
  • Babysitting Services ($)
  • Bar (swim-up) (2)
  • Barber Shop ($)
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Bocce
  • Car Rental Desk ($)
  • Children's Activities
  • Children's Playground
  • Concierge
  • Conference Rooms
  • Currency Exchange
  • Disco
  • Dive Center ($)
  • Doctor (on call) ($)
  • Elevators
  • Entertainment
  • Exercise Classes
  • Facilities for Physically Challenged Guests
  • Floors (3)
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop ($)
  • Golf (onsite) ($)
  • Health Club
  • Hospitality Desk
  • Ice Machine
  • Jacuzzis (outdoor)
  • Kayaks
  • Laundry Service ($)
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Meditation Room
  • Multilingual Staff
  • Nightclub
  • Parking
  • Ping Pong
  • Pool (children's)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Putting Green
  • Restaurants (6)
  • Sauna ($)
  • Security (24-hour)
  • Shooting ($)
  • Snack Bar
  • Spa ($)
  • Suites (432)
  • Sundries Shop
  • Taxi Stand ($)
  • Tennis Courts (day/night)
  • Tennis Instructor ($)
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Towels (beach)
  • Towels (beach/pool)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator ($)
  • Wedding Site ($)
Internet Access (regular at internet cafe and wireless, at Convention Center) Babysitting Services : ($)  

• The client must pay the babysitter directly (cash only).  

• The maximum number of children per babysitter is 3 children at a time. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2017 Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Pool View Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Superior Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Family Junior Suite* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 5 adults and 1 child.  

• Presidential Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Family Superior Junior Suite* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 5 adults and 1 child.  

• Presidential Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

*The Family Rooms requires a minimum of 4 paying adults. Children can count towards the adult minimum occupancy but must pay the adult extra person rate.  

2018-2019 Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Pool View Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Superior Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Family Junior Suite* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 5 adults and 1 child.  

• Presidential Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Family Superior Junior Suite* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 5 adults and 1 child.  

• Presidential Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

*The Family Rooms requires a minimum of 4 paying adults. Children can count towards the adult minimum occupancy but must pay the adult extra person rate.  

Junior Suite, Junior Suite with private balcony with garden view, air conditioning, ceiling fan, minibar stocked daily with beer, soft drinks and bottled water, 24 hour room service, Concierge service, daily turndown service, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair dryer. Spacious bathrooms with double vanity sink, bathrobes, bath slippers, shower and separate whirlpool tub. Total area is 624 square feet. Complimentary access to Spa Sensations wet area and complimentary WiFi.  

• Bedding: 1 king bed or 2 double beds. View: Garden or Pool. Location: Ground Floor.  

Pool View Junior Suite, Junior Suite with private balcony with pool view, air conditioning, ceiling fan, minibar stocked daily with beer, soft drinks and bottled water, 24 hour room service, Concierge service, daily turndown service, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair dryer. Spacious bathrooms with double vanity sink, bathrobes, bath slippers, shower and separate whirlpool tub. Total area is 624 square feet.  

• Location convenient to beach and pool. Beach towels in room.  

• Complimentary access to Spa Sensations wet area and complimentary WiFi.  

• Bedding: 1 king bed or 2 double beds.  

Superior Junior Suite, (JSS) Junior Suite with 1 pullout sofa bed, private balcony with garden view, air conditioning, ceiling fan, minibar stocked daily with beer, soft drinks and bottled water. 24 hour room service, Concierge service and daily turndown service, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair dryer. Spacious bathrooms with double vanity sink, bathrobes, bath slippers, shower, hair straightening iron and separate whirlpool tub. Total area is 667 square feet. Complimentary access to Spa Sensations wet area and complimentary WiFi.  

• Bedding: 1 king bed or 2 double beds.  

Family Junior Suite, Junior Suite with guaranteed connecting bedrooms, one room with 2 double beds and one room with 1 king bed, a private balcony with garden view, air conditioning, ceiling fan, minibar stocked daily with beer, soft drinks and bottled water, 24 hour room service, Concierge service, daily turndown service, microwave, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair dryer. Spacious bathrooms with double vanity sink, bathrobes, slippers, shower and separate whirlpool tub. Total area is 1248 square feet. 24 hour room service includes children's menu family amenities (children's items). Priority reservations at specialty restaurants.  

• Complimentary access to Spa Sensations wet area and complimentary WiFi.  

Presidential Junior Suite(*), (SPJ) Spacious suite with 2 double beds and a private terrace with partial oceanview, air conditioning, ceiling fan, customizable mini bar stocked daily with premium liquors, international and domestic beer, soft drinks and bottled water. Concierge service, nightly turndown service, and 24-hour room service. Flat-screen TV, digital safe, coffee, coffee maker, iron and ironing board, hair dryer, bathrobes and slippers. Spacious bathroom with double vanity sink, shower and separate whirlpool tub. Total area is 667 sq. ft.  

• Bedding: 2 double beds.  

Family Superior Junior Suite, Junior Suite with guaranteed connecting bedrooms, one room with 2 double beds and one room with 1 king bed, sofa bed, a private balcony with garden view, air conditioning, ceiling fan, minibar stocked daily with beer, soft drinks and bottled water. 24 hour room service, Concierge service, daily turndown service, flat screen TV, alarm clock, digital safe, coffee maker, microwave, iron and ironing board, hair dryer. Spacious bathrooms with double vanity sink, bathrobes, shower and separate tub. Total area is 1335 square feet. Location convenient to splash park. 24 hour room service includes children's menu. Complimentary access to baby kitchen with prepared baby food and family amenities (children's items).  

• Priority reservations at specialty restaurants. Complimentary access to Spa Sensations wet area and complimentary WiFi.  

Presidential Suite(*), (PST) Suite with oversized bedroom with walk in closet, a large living room, a separate dining room and kitchenette. Private terrace with partial ocean view (The natural growth of the mangroves may block the view. The hotel is not allowed to cut them.) whirlpool and sun loungers. Individually controlled air conditioning, ceiling fan, customizable minibar stocked daily with premium liquors, soft drinks, bottled water and snacks, 24 hour room service, daily turndown service, concierge service, flat screen TV, alarm clock, iPod/MP3 docking station, digital safe, coffee maker, Espresso machine, microwave, iron and ironing board, hair dryer. Spacious bathroom with double vanity sink, luxurious bath amenities, bathrobe and slippers, hair straightening iron, shower and separate whirlpool tub. Additional half bathroom. Total area is 2500 square feet. Oceanfront location. Welcome amenity. Early check in and late check out upon availability. Private in room check in. Daily turndown service, aromatherapy service. One romantic turndown service. One beach towel in room. Full access to IBEROSTAR Grand Hotel Paraiso (guests will be given a wrist band). One 50 minute massage per person per stay. One romantic dinner. Complimentary access to Spa Sensations wet area and complimentary WiFi.  

• Bedding: 1 king bed.  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: smoke detector, safe (in accommodation), balcony (private), iron, coffee/tea maker, desk, mini-bar, trouser press: ($), accommodations (for physically challenged guests), safe deposit box, air conditioning, internet access (wireless): ($), bathtub, ironing board, crib, telephone, movies (in accommodation): ($), wake-up calls, room service (24-hour), shower, hairdryer, alarm clock, internet access: ($), ceiling fan, data port, maid service, , non-smoking accommodations and housekeeping.  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Kukulkan, Enjoy drinks and light refreshments in this Mayan decor bar.  

Las Olas Bar, The only way to truly enjoy a cocktail: in the water.  

Las Rocas Bar, Swim right up and order something tall and cool.  

Coco Buffet, An assortment of drinks and light refreshments to keep you going.  

Cigar Bar, Enjoy a good smoke with a cocktail in the exclusive cigar bar.  

Galaxy Discotheque, Stay fueled and refreshed with fabulous cocktails and drinks as you dance the night away. Open to adults 18 years old age and older.  

El Mirador, Nothing like stopping by the ice cream parlor for some creamy cold goodness on a hot afternoon.  

El Rancho(*), Steak House.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Gentlemen must wear shirts with sleeves and long trousers.  

(*) Denotes reservation is required.  

El Tapatio, Snacks can also be served here.  

Cuisine: Mexican.  

Breakfast Hours: 7:00am-11:30am Lunch Hours: 12:00pm- 4:30pm Dinner Hours: 6:30pm-10:00pm  

Dress Code: Casual. Gentlemen must wear shirts with sleeves for dinner.  

L'etoile, Gourmet Cuisine.  

Cuisine: French.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Gentlemen must wear shirts with sleeves and long trousers.  

La Geisha(*), Japanese cuisine.  

Cuisine: Japanese.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

Gentlemen must wear shirts with sleeves and long trousers.  

(*) Denotes reservation is required.  

Please Note:  

• Guests can dine every night at an a la carte restaurant, but they still need to make reservations in advance as their availability depends on the hotel's occupancy.  

Restrictions:  

• Dress code applies: gentlemen must wear shirts with sleeves at all specialty restaurants, and they must wear long trousers at most of them.  

• Appropriate footwear is also encouraged.  

• Most restaurants are non-smoking.  

• At certain restaurants there is a minimum age.  

Add-On Package (Honeymoon Package 2017-2019) (back to top)

HONEYMOON PACKAGE 2017-2019  

Booking Dates: 07/31/2015 - 10/31/2017 06/19/2017 - 10/31/2019 Travel Dates: 12/01/2015 - 10/31/2017 11/01/2017 - 10/31/2019  

Package Inclusions:  

• Bottle of champagne  

• Fruit basket  

• Iberostar gift  

Please Note:  

• Copy of the marriage certificate will be required upon check-in at the hotel  

• Promotion/Voucher code: HONEYMOON  

Specialty Package (All Inclusive 2016-2017) (back to top)

ALL INCLUSIVE 2016-2017  

Booking Dates: 07/27/2015 - 10/31/2017 Travel Dates: 12/01/2015 - 10/31/2017  

Package Inclusions:  

• Unlimited imported & domestic drinks  

• International buffet restaurant with "show cooking", gourmet, Japanese, Mexican, Steak House and a la carte dining  

• Six bars/lounges including a music bar and lobby bar  

• Room service 24 hours  

• Dine around privileges at over 16 restaurants & 17 bars in 3 other Iberostar resorts in Playa Paraiso  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

 

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Iberostar Exchange Privileges:  

• Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).  

• The same above privileges are given for clients from either Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel  

• Clients from Iberostar Paraiso Lindo have full access to facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Paraiso Maya have full access to facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Grand Hotel Paraiso have full access to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Reservations are required for a la carte restaurants, subject to availability.  

• Transportation between hotels is not included.  

• Day/night passes & additional privileges to other Iberostar Hotels are available for a fee.  

• Day/night pass prices are subject to change without notice.  

Spring Break Policy:  

• Travel Dates: 01/01/2017 - 10/31/2019  

IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:  

•  

• The minimum age requirement for check in is 18 years of age.  

• One parent or chaperone at least 25 years of age will be required per room for check in.  

• In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.  

Spring Break Groups Policy:  

• Travel Dates: 01/01/2017 - 10/31/2019  

• In order to maintain a family oriented environment, IBEROSTAR Hotels and Resorts will be implementing a policy directed at student/youth groups.  

• Students/youths are considered by the hotel as any person between 16 and 23 years of age.  

• In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, groups shall adhere to the following conditions:  

• Any student/youth group must be pre-approved and will be reviewed on a case by case basis.  

• Upon check in, each group will be required to leave a refundable cash deposit of $200.00 USD per room for any charges or damages that might be incurred during the stay.  

• In the event that any members from the group engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.  

General Information:  

• This IBEROSTAR Resort is a part of the "Premium Gold" collection.  

 

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Tulum  

• Xel Ha  

• Xcaret