Grand Riviera Princess All Suites Resort & Spa
Prolongacion 5ta Avenida, Mz. 20, Lt. 6, Centro
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to town, 2 miles (3 kms). Distance from hotel to Cancun International Airport (CUN), 22 miles (35 kms).  

The Grand Riviera Princess is located in the stunning Riviera Maya. The hotel is perfect for an unforgettable vacation thanks to its magnificent surroundings. 672 fully- equipped rooms with a range of services offer a variety of possibilities to choose from; Junior Suite, Junior Suite Deluxe, delightful Villas or the glamour of the Platinum Suite. In addition, there is the Junior Suite Deluxe Pool, with easy and direct access to the pool. There is a wide range to choose from, and in addition, we offer a selection of magnificent buffets and 7 thematic restaurants, offering rich and varied choices, the renowned food from the Mexican "Haciendas", traditional Swiss food and delicious Italian meals, providing the most exquisite gastronomic delights with unforgettable tastes and aromas. In short, this is a hotel which offers endless possibilities for enjoying your holiday to the full.  

Hotel Amenities (back to top)
  • Accommodations (physically challenged)
  • Activities Desk
  • Aerobic Classes
  • Aerobics (water)
  • Banquet Room
  • Bar (swim-up)
  • Bars/Lounges
  • Basketball Court
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Boat Rentals ($)
  • Breakfast Room
  • Business Center
  • Car Rental Desk ($)
  • Children's Activities
  • Children's Playground
  • Coffee Shop
  • Concierge
  • Conference Rooms ($)
  • Currency Exchange
  • Disco
  • Dive Center ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Float Mats
  • Game Room
  • Gift Shop
  • Golf (nearby) ($)
  • Hospitality Desk
  • Ice Machines
  • Internet Access ($)
  • Jacuzzis (outdoor)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Newsstand ($)
  • Parking Facility
  • Ping Pong
  • Pool (children's)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Restaurant
  • Safe Deposit Boxes (in room)
  • Sauna
  • Shuffleboard
  • Snack Bar
  • Spa ($)
  • Taxi Stand ($)
  • Tennis Courts (lighted)
  • Tennis Instructor ($)
  • Tour Desk
  • Tours & Excursions ($)
  • Trail (hiking)
  • Trail/Track (jogging)
  • Volleyball (beach)
  • Water Aerobics ($)
  • Watersports (motorized) ($)
  • Watersports (non-motorized) ($)
  • Wedding Coordinator
  • Wedding Site
Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2017 Junior Suite - 3 adults or 2 adults and 2 children.  

• Deluxe Junior Suite - 3 adults or 2 adults and 2 children.  

• Deluxe Junior Suite Swim Out - 3 adults.  

• Platinum Suite - 3 adults or 2 adults and 2 children.  

• Laguna Villa Suite - 2 adults.  

• Master Suite - 3 adults or 2 adults and 2 children.  

• Family Club Deluxe Junior Suite* - 3 adults or 2 adults and 3 children 3 adults and 2 children.  

• Family Club Deluxe Junior Suite - 3 adults or 2 adults and 3 children Swim Out* 3 adults and 2 children.  

*This category must have at least 2 children in the room.  

2018 Junior Suite - 3 adults or 2 adults and 2 children.  

• Deluxe Junior Suite - 3 adults or 2 adults and 2 children.  

• Deluxe Junior Suite Swim Out - 3 adults.  

• Platinum Suite - 3 adults or 2 adults and 2 children.  

• Laguna Villa Suite - 2 adults.  

• Master Suite - 3 adults or 2 adults and 2 children.  

• Family Club Deluxe Junior Suite* - 3 adults or 2 adults and 3 children 3 adults and 2 children.  

• Family Club Deluxe Junior Suite - 3 adults or 2 adults and 3 children Swim Out** 3 adults and 2 children.  

*This category must have at least 2 children in the room.  

• **This category must have at least 1 child in the room.  

Junior Suite, (JRS) Sofa, Full bathroom with shower, balcony or terrace.  

• Number of accommodations: 25 Bedding: 1 king bed or 2 double beds.  

Deluxe Junior Suite, (JSD) Full bathroom with Jacuzzi, sofa, balcony or terrace.  

• Number of accommodations: 25 Bedding: 1 king bed or 2 double beds.  

Deluxe Junior Suite Swim Out, (RFG) Bedroom and living area with sofa, full bathroom with Jacuzzi and shower.  

Platinum Suite, (PLT) Platinum Suites have a sofa and a bathroom with a Jacuzzi and a Jacuzzi on the terrace. Some are ocean view. Guests staying a minimum of 4 nights will receive an Open Water Circuit (Once per adult, per week). Number of accommodations: 10 Bedding: 1 king bed or 2 double beds. Towels: (2) Beach  

Television (plasma) 32"  

Master Suite(*), (MTE) Living room and dining room; Bathroom with Jacuzzi, vanity mirror and hair dryer; Jacuzzi on terrace (Only in Master accommodation), makeshift bed, table for 6 people; Coffee maker; Mini kitchen; Iron and board; Telephone in room, bathroom and living room; 32" plasma TV in room and living room, DVD/CD; 1 exclusive and private dinner (Location to be chosen on destination); Option to get massage service and any other special treatments in the room (Extra fee applies). This category receives the Platinum Suite inclusions listed below. This category requires a 4 night minimum stay.  

• Bedding: 1 king bed. Accommodation amenities include: bathrobes, butler service, coffee/tea maker, hairdryer, internet access (wireless), iron, air conditioning, kitchenette, room service (24-hour), safety deposit box, slippers, turndown service (nightly) and ironing board.  

Laguna Villa Suite, (LSV) All inclusions of the Platinum Suite as well as a bedroom with living area, Jacuzzi, free 1 day spa package (30 minute massage, facial, exfoliation of feet and hands) per person, daily newspaper service in room, aromatherapy for the room upon request (concierge). Adults only. Guests staying a minimum of 4 nights will receive one Free Day Spa (30 minute massage, facial, exfoliation of foot and hands).  

• Number of accommodations: 2 Bedding: 1 king bed.  

Family Club Deluxe Junior Suite, (YCD) Rooms are equipped with sofa bed or bunk beds; Complete bathroom with Jacuzzi, hair dryer and vanity mirror; Iron and board (on request, subject to availability); Safety deposit box (free of charge); Air conditioning and ceiling fan; Coffeemaker, minibar (water, soft drinks, juices and beer), 32" plasma satellite TV with DVD and channels for kids; Balcony or terrace; Telephone in room and bathroom; iPod docking station; Special amenities for children; Children's gift; Children's bottle warmer in the room (on request); Cots (on request); Stroller Service (on request); 24 hour concierge service.  

• Bedding: 1 king bed or 2 double beds.  

Family Club Deluxe Junior Suite Swim Out, (YCS) These rooms have direct access to the pool (security door access). Rooms are equipped with sofa bed or bunk beds; Complete bathroom with Jacuzzi, hair dryer and vanity mirror; Iron and board (on request, subject to availability); Safety deposit box (free of charge); Air conditioning and ceiling fan; Coffeemaker, minibar (water, soft drinks, juices and beer), 32" plasma satellite TV with DVD and channels for kids; Balcony or terrace; Telephone in room and bathroom; iPod docking station; Special amenities for children; Children's gift; Children's bottle warmer in the room (on request); Cots (on request); Stroller Service (on request); 24 hour concierge service.  

• Bedding: 1 king bed or 2 double beds.  

Platinum Suites Inclusions:  

• DVD Library available in Platinum Lounge  

• In room Premium bar  

• Minibar (water, soft drinks, beer, stocked daily)  

• Safety deposit box (free)  

• Air conditioning & 2 ceiling fans  

• Pillow Menu in Platinum Lounge -24 hour room service  

• Platinum bracelet & Concierge Service with use of exclusive Platinum Lounge  

• Private pool with butler service (drinks only)  

• International newspapers located in Platinum Lounge  

• Nightly turndown service  

• Use of bathrobes during entire stay, 2 pairs of slippers per room  

• Private check-in with cold towel on arrival and welcome drink  

• Domestic, international & premium brand drinks (aged liquors, wines and a la carte champagne not included) -1 special dinner -24 hours Concierge Service in the Platinum Lounge  

• Exclusive continental breakfast area at Platinum Lounge  

• Hors d'oeuvres at Platinum Club Lounge  

• A la carte breakfast and lunch service in the buffet restaurants near the Platinum Lounge  

• Reservations for a la carte restaurants at Platinum Lounge  

• Gift in room upon arrival  

• Discount on green fees at external golf course (subject to availability)  

• Discount on Spa treatments (single service items only)  

• Discount on the Water Sports Center (single service items only)  

• Reserved area on beach with butler service (drinks only) -1 Water Circuit at the Spa (per adult, per week) for adults 18 and older only -1 beach bag with Princess logo  

• Special amenities in room  

Family Club Inclusions:  

• 104 Family Club room -40 Family Club rooms with direct access to the pool (security door access)  

• Complete bathroom with Jacuzzi  

• Hair dryer and vanity mirror  

• Iron and board  

• Safety deposit box (free of charge)  

• Air conditioning and ceiling fan  

• Coffeemaker -32" Plasma satellite TV, DVD with TV channels for kids  

• Minibar (water, soft drinks, juices and beer)  

• Balcony/terrace  

• Telephone in room and bathroom -iPod docking station  

• Special amenities for children  

• Children's Gift  

• Bottle warmer in the room (on request)  

• Cots (on request)  

• Strollers Service (on request)  

• Thematic pool for children  

• Small ice cream bar in the pool  

• Exclusive buffet restaurant, decorated and set up for families with childcare (including shows)  

• Free wifi  

• Mini club for children 4-12 years old  

• Teen Club (Computer game room) for teens 12 to 18 years old  

• Refreshments bar  

• Entertainment program for children -24 hour concierge service  

• Orchard for children (ecological practices  

Smoking Rooms There are 110 smoking rooms available in every room category type.  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: maid service, ironing board, rollaway bed (on request), safe deposit box, smoke detector, sprinkler system, air conditioning, telephone, alarm clock, television (cable, satellite), balcony or terrace, ceiling fan, coffee maker, crib (on request), data ports, hairdryer, iron, mirror (vanity) and .  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Snack Riviera Restaurant, all-inclusive, air-conditioned, non-smoking buffet restaurant.  

Cuisine: International.  

Breakfast Hours: 7:00am - 10:30am Lunch Hours: 12:30pm - 3:00pm  

Dress Code: Casual.  

Snack Sunset Restaurant, all-inclusive, air-conditioned, non-smoking buffet restaurant.  

Cuisine: International.  

Breakfast Hours: 7:00am - 10:30am Lunch Hours: 12:30pm - 3:00pm  

Dress Code: Casual.  

Buffet Restaurant Green, all-inclusive, air-conditioned, non-smoking buffet restaurant.  

Cuisine: International.  

Breakfast Hours: 7:00am - 10:30am Lunch Hours: 12:30pm - 3:00pm Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual.  

Buffet Restaurant Orange, all-inclusive, air-conditioned, non-smoking buffet restaurant.  

Breakfast Hours: 7:00am - 12:00pm Lunch Hours: 1:00pm - 3:00pm Dinner Hours: 6:30pm - 10:00pm  

Dress Code: Casual.  

Chill Out Restaurant(*), a la carte restaurant, smoking is permitted. Four (4) seatings per night: 6:00pm, 7:00pm, 8:00pm and 9:00pm. Not included on the all inclusive plan, at an additional fee.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual.  

(*) Denotes reservation is required.  

La Fondue Restaurant(*), Swiss themed all inclusive, a-la-carte restaurant, air conditioned and non-smoking.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

La Hacienda Restaurant(*), all inclusive, non-smoking and air conditioned a-la-carte restaurant.  

Cuisine: Mexican.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

La Vaqueria Restaurant(*), all inclusive, air conditioned, and non-smoking a la carte restaurant, featuring grilled menu items.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Las Olas Restaurant(*), all inclusive a-la-carte seafood restaurant, non-smoking, air conditioned. This restaurant is not included in the All Inclusive plan for the Junior Suite and is at an additional fee.  

Cuisine: Seafood.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Le Fleur Restaurant(*), gourmet all inclusive a-la-carte restaurant, non-smoking and air conditioned. This restaurant is not included in the All Inclusive plan for the Junior Suite and is at an additional fee.  

Cuisine: International.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Mama Mia Italian Restaurant(*), all inclusive, non-smoking, air conditioned, a-la-carte restaurant.  

Cuisine: Italian.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Miso Restaurant(*), all inclusive, non-smoking and air conditioned a-la-carte restaurant.  

Cuisine: Asian.  

Dinner Hours: 6:00pm - 11:00pm  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Dress Code The following restaurants request the casual elegant dress code: La Vaqueria, La Fondue, Le Fleur, La Hacienda, Mama Mia, Miso and Las Olas  

Casual Elegant dress code description:  

• For gentleman, long pants, closed shoes and shirt with sleeves are required. Casual shorts and sandals are acceptable for ladies.  

The following restaurants request casual dress code:  

• Snack Riviera Restaurant, Snack Sunset Restaurant, Buffet Restaurant Green, Buffet Restaurant Orange, and Chill Out Restaurant.  

Casual dress code description:  

• Guests are not allowed to enter barefoot, with swimming suits or wet clothes. For gentleman it is mandatory to wear shirt with sleeves.  

Specialty Package (All Inclusive 2017) (back to top)

ALL INCLUSIVE 2017  

Booking Dates: 04/08/2016 - 12/22/2017 Travel Dates: 12/23/2016 - 12/22/2017  

Package Inclusions:  

• All Inclusive 24 hours  

• Twelve swimming pools (8 main ones for adults and 4 for children), some with internal Jacuzzis  

• Two international main buffets  

• Seven a la carte restaurants  

• Nine Bars (including swim-up bars)  

• Sports Bar open 24 hours  

• National and selection of some international drinks  

• Fully equipped fitness centre  

• Daytime organized activities and nightly entertainment at the Princess Theater  

• Disco Lounge Areito (entrance and national and international drinks included)  

• Non-motorized water sports (free use)  

• Game room  

• Archery for guests 18 and older  

• Daytime Mini Club for children 4 to 12 years old with swimming pool, outdoor patio with games, club house  

• Night entertainment for children: mini cinema, room with video games, hand crafts, etc. for children 4 to 12 years old  

• Six tennis courts  

• Two paddle courts  

• One multi use court (basketball, soccer, etc.)  

• Introductory scuba lesson in pool (1 lesson per person per stay)  

• Internal transportation  

• Iron and board (on request, subject to availability in the Junior Suite, Deluxe Junior Suite and Deluxe Junior Suite Swim Out categories)  

• Free basic wireless internet connection in rooms and some areas of the hotel  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

 

General Information  

• Student groups are not permitted.  

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Tulum: 35 miles(56 kms)  

• Cozumel: 16 miles(26 kms)  

• Cancun: 35 miles(56 kms)  

• Playa del Carmen : 3 miles(5 kms)