Ocean Riviera Paradise
Carretera Federal Chetumal, Cancun Km. 298, Mza 020 Lote 007-1
Municipio de Solidaridad, Quintana Roo, Mexico C.P. 77511

Distance from hotel to Cancun International Airport (CUN), 70 kms (43 miles). Distance from hotel to Playa del Carmen, 10 minutes. Distance from hotel to Cancun, 50 minutes.  

The Ocean Riviera Paradise is a newly-built five-star resort located on the Riviera Maya seafront, very close to Playa del Carmen. It is noteworthy for its huge size, in addition to its modern architecture and striking Mediterranean-inspired interior design. The resort benefits from multiple swimming pools, one of which is on the beach itself, just a few metres from the sea, as well as lush native vegetation, 10 restaurants, 12 bars and a sports area. It also features Privilege, Exclusive Rooms and Services, a Despacio Spa Centre, Dive It! diving centre and a wide range of entertainment options for the whole family.  

Hotel Amenities (back to top)
  • Accommodations (974)
  • Accommodations (physically challenged)
  • Activities
  • Activities Desk
  • Aerobic Classes
  • Aerobics (water)
  • Air Conditioning (public areas)
  • Babysitting Services ($)
  • Ballroom
  • Bar (swim-up)
  • Basketball Court
  • Beach
  • Bicycle Rentals
  • Breakfast Room
  • Business Center
  • Children's Club
  • Children's Playgrounds (2)
  • Cooking (classes)
  • Currency Exchange
  • Disco/Nightclub
  • Dive Center
  • Doctor (on call) ($)
  • Dry Cleaning
  • Elevators
  • Entertainment
  • Exercise Classes
  • Facilities for Physically Challenged Guests
  • Fitness Room
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop
  • Golf (nearby) ($)
  • Hospitality Desk
  • Ice Cream Parlor
  • Ice Machines
  • Internet Access (Wi-Fi)
  • Jacuzzi (outdoor)
  • Juice Bar
  • Laundry Service
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Multilingual Staff
  • Newsstand ($)
  • Parking
  • Parking (valet)
  • Ping Pong
  • Pool (children's)
  • Pool (indoor, heated)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Racquetball Court
  • Restaurants
  • Safety Deposit Box (in room)
  • Sauna
  • Security (24-hour)
  • Snack Bar
  • Solarium
  • Spa
  • Taxi Stand
  • Teen Club
  • Tennis Courts (lighted) (3)
  • Tennis Instructor ($)
  • Tour Desk
  • Tours & Excursions $ ($)
  • Towels (beach/pool)
  • Trail (jogging)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Water Park
  • Waterslides (3)
  • Watersports (non-motorized)
  • Wedding Coordinator
  • Wedding Site
6 full size lanes ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Honeymoon, Golf, Spa, Wedding, Adults Only, Adventure (for active adults), All Inclusive, Beach, Business, Casino, Couples, Dive, Eco-Tourism, Family Friendly and Romance.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 4:00 pm Check-out-time: 11:00 am  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2018:  

• Daisy Section Daisy Junior Suite Garden View - 4 adults or 2 adults and 3 children, or 3 adults and 2 children, or 4 adults and 1 child.  

• Daisy Junior Suite Pool View - 4 adults or 2 adults and 3 children, or 3 adults and 2 children, or 4 adults and 1 child.  

• El Beso Section, Adult Section El Beso Junior Suite - 3 adults.  

• El Beso Junior Suite Swim Up - 3 adults.  

• El Beso Junior Suite Roof Top - 3 adults.  

Eden Section Eden Junior Suite - 3 adults or 2 adults and 3 children, or 3 adults and 2 children, or 3 adults and 1 child.  

• Eden Junior Suite Poolview - 3 adults or 2 adults and 3 children, or 3 adults and 2 children, or 3 adults and 1 child. Eden Junior Suite Jacuzzi - 4 adults or 2 adults and 3 children, or 3 adults and 2 children, or 4 adults and 1 child. Eden Junior Suite Oceanview - 3 adults or 2 adults and 3 children, or 3 adults and 2 children, or 3 adults and 1 child. Eden Junior Suite Swim Up - 3 adults. Eden Junior Suite Rooftop - 3 adults or 2 adults and 2 children, or 3 adults and 2 children, or 3 adults and 1 child. Eden Master Suite - 3 adults or 2 adults and 2 children, or 3 adults and 2 children, or 3 adults and 1 child. Eden Master Suite Rooftop - 3 adults or 2 adults and 2 children, or 3 adults and 2 children, or 3 adults and 1 child. Eden Connecting - 6 adults or 6 adults and 2 children, or 5 adults and 3 children, or 4 adults and 4 children.  

Privilege Section Privilege Junior Suite - 4 adults or 2 adults and 3 children, or 3 adults and 2 children, or 4 adults and 1 child.  

• Privilege Junior Suite Poolview - 4 adults or 2 adults and 3 children, or 3 adults and 2 children, or 4 adults and 1 child.  

• Privilege Junior Suite Swim Up - 3 adults.  

• Privilege Junior Suite Roof Top - 3 adults or 2 adults and 2 children, or 3 adults and 2 children, or 3 adults and 1 child. Privilege Master Suite - 3 adults or 2 adults and 2 children, or 3 adults and 2 children, or 3 adults and 1 child. Privilege Master Suite Swim Up - 3 adults.  

Daisy Junior Suite Garden View, Daisy section. Rooms located in the Daisy Section are ideal for families. Features a bedroom, balcony and lounge with Queen size sofa bed. Bathroom complete with hairdryer, free WiFi, minibar, safe, 110V and 220V voltage with standard European socket, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, TV with international channels, terrace with two chairs and a table, bathroom with bathtub and shower, magnifying mirror, hair dryer.  

Daisy Junior Suite Pool View, Daisy section. Rooms located in the Daisy Section are ideal for families. Features a bedroom, balcony and lounge with Queen size sofa bed. Bathroom complete with hairdryer, free WiFi, minibar, safe, 110V and 220V voltage with standard European socket, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, TV with international channels, terrace with two chairs and a table, bathroom with bathtub and shower, magnifying mirror, hair dryer.  

El Beso Junior Suite, El Beso adult section. Room with contemporary design featuring all the commodities you could want to ensure your well being with free WiFi, digital safe, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, TV with international channels, terrace with two chairs and a table, bathroom with bathtub and shower, magnifying mirror, hair dryer.  

• Bedding: 1 king bed and 1 sofa bed. View: Garden or Pool.  

El Beso Junior Suite Swim Up, El Beso adult section. Room offering direct access to the pool with free WiFi, digital safe, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, TV with international channels, terrace with two chairs and a table, bathroom with bathtub and shower, magnifying mirror, hair dryer, private terrace with access to a river like water vase. This pool does not connect with the main pool in the El Beso adult section.  

• Bedding: 1 king bed and 1 sofa bed. View: Garden or Pool.  

El Beso Junior Suite Roof Top, El Beso adult section. Rooms with roof terrace, Jacuzzi and spectacular views. Also features a lounge and bedroom, free WiFi, digital safe, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, TV with international channels, terrace with two chairs and a table, bathroom with bathtub and shower, magnifying mirror, hair dryer. This room has two levels: on the first level is a Junior Suite size room, restroom, balcony with table and chairs. On the second level you will find the roof top, equipped with chill out furniture, lounging chairs.  

• Bedding: 1 king bed and 1 sofa bed. View: Garden or Pool.  

Eden Junior Suite Poolview, Eden Section. Free WiFi, digital safe, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, living room with sofa bed, TV with international channels, terrace with 2 chairs and a table, bathroom with bathtub and shower, magnifying mirror, hair dryer.  

Eden Junior Suite Jacuzzi(*), Eden Section. Free WiFi, digital safe, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, living room with sofa bed, TV with international channels, terrace with 2 chairs and a table, bathroom with bathtub and shower, magnifying mirror, hair dryer. This room has a Jacuzzi on the balcony or terrace.  

• Bedding: 1 king bed and 1 sofa bed.  

Eden Junior Suite Garden View, Eden Section. Free WiFi, digital safe, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, living room with sofa bed, TV with international channels, terrace with 2 chairs and a table, bathroom with bathtub and shower, magnifying mirror, hair dryer.  

• Bedding: 2 queen beds.  

Eden Junior Suite Oceanview, Eden Section. Free WiFi, digital safe, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, living room with sofa bed, TV with international channels, terrace with 2 chairs and a table, bathroom with bathtub and shower, magnifying mirror, hair dryer.  

Eden Junior Suite Swim Up, Eden Section. Room offering direct access to the pool. Free WiFi, digital safe, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, living room with sofa bed, TV with international channels, terrace with 2 chairs and a table, bathroom with bathtub and shower, magnifying mirror, hair dryer. Private terrace with access to a river like water vase. This pool does not connect with the main pool in Eden hotel section.  

• Bedding: 1 king bed or 2 queen beds.  

Eden Junior Suite Rooftop, Eden Section. Room with roof terrace, Jacuzzi and spectacular views. Also features lounge and bedroom. Free WiFi, digital safe, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, living room with sofa bed, TV with international channels, terrace with 2 chairs and a table, bathroom with bathtub and shower, magnifying mirror, hair dryer. This room has two levels: on the first level is a Junior Suite size room, restroom, balcony with table and chairs. On the second level you will find the roof top, equipped with chill out furniture, lounging chairs and a built up Jacuzzi.  

Eden Master Suite, Eden Section. Spectacular suites in the sea-facing Eden Section with sea views feature fully furnished lounge with private terrace and Jacuzzi with a private terrace with full ocean view and equipped with double sun loungers. Free WiFi, digital safe, minibar (stocked daily with soft drinks, water and beer), iron and ironing board, electric coffee maker, living room, TV with international channels, microwave, coffee and tea service, bathroom with bathtub and shower, hair dryer.  

• Bedding: 1 king bed and 1 sofa bed.  

12/24/2018 - 12/23/2019 Junior Suite Rooftop Oceanview, Room located by the beach, with roof terrace, Jacuzzi and spectacular views. Also features lounge and bedroom.  

• Sleeps up to 3 people.  

Eden Master Suite Rooftop, Eden Section. Exclusive suite located in the sea-facing Eden Section with sea views and roof terrace, Jacuzzi and spectacular views. Also features generously sized lounge and bedroom.  

• This room is a duplex: on the first level is a Junior Suite size room, restroom, balcony with table and chairs. On the second level you will find the roof top, equipped with chill out furniture, lounging chairs and a built up Jacuzzi.  

Eden Connecting(*), Eden Section. Connecting rooms combine a Junior Suite with a king size bed and a pull out couch with another Junior Suite with 2 queen size beds and a pull out couch.  

Privilege Junior Suite Garden View, Privilege Section. Spacious Junior Suite room located features Queen size sofa bed, ideal for families with children. Free WiFi, private terrace and Jacuzzi, welcome Privilege gift, welcome bottle of wine or selection of the chef, beds dressed with special linen and pillow top, pillow menu and daily turndown service, TV with international channels, DVD player & selection of movies (available upon request), alarm clock with iPod player, Nespresso coffee machine, iron and ironing board, VIP Privilege deluxe amenities and scale, hair- dryer, minibar (Restocked daily with complimentary soft drinks and domestic beer. Also available with premium drinks.), Digital safe, Privilege beach towels, room service 24 hours.  

• Bedding: 1 king bed or 2 queen beds. View: Garden or Pool.  

Privilege Junior Suite Poolview, Privilege Section. Spacious Junior Suite room located features Queen size sofa bed, ideal for families with children. Free WiFi, private terrace and Jacuzzi, welcome Privilege gift, welcome bottle of wine or selection of the chef, beds dressed with special linen and pillow top, pillow menu and daily turndown service, TV with international channels, DVD player & selection of movies (available upon request), alarm clock with iPod player, Nespresso coffee machine, iron and ironing board, VIP Privilege deluxe amenities and scale, hairdryer, minibar (Restocked daily with complimentary soft drinks and domestic beer. Also available with premium drinks.), Digital safe, Privilege beach towels, room service 24 hours.  

Privilege Junior Suite Swim Up, Privilege Section. Room with exclusive Privilege services. Offers direct access to the pool. Features Queen size sofa bed, ideal for families with children. Free WiFi, private terrace and Jacuzzi, welcome Privilege gift, welcome bottle of wine or selection of the chef, beds dressed with special linen and pillow top, pillow menu and daily turndown service, TV with international channels, DVD player & selection of movies (available upon request), alarm clock with iPod player, Nespresso coffee machine, iron and ironing board, VIP Privilege deluxe amenities and scale, hairdryer, minibar (Restocked daily with complimentary soft drinks and domestic beer. Also available with premium drinks.), Digital safe, Privilege beach towels, room service 24 hours.  

• Private terrace with access to a river like water vase. The swimmup pool does not connect with the main pool in the Privilege section.  

• Bedding: 1 king bed. View: Garden or Pool.  

Privilege Junior Suite Roof Top, Privilege Section. Large, exclusive suites that feature a spacious private terrace with a Jacuzzi.  

• Bedding: 1 king bed.  

Privilege Master Suite, Privilege Section. Large, exclusive suites that feature a spacious private terrace with a Jacuzzi.  

• Bedding: 1 king bed.  

Privilege Master Suite Swim Up, Privilege Section. Large, exclusive suites that feature a spacious private terrace with a Jacuzzi.  

• Bedding: 1 king bed.  

Privilege Inclusions:  

•  

• International liquor, top brands  

• Bottle of wine or Chef's selection upon check-in  

• Welcome gift  

• Exclusive wine in restaurants  

• Exclusive bathroom amenities  

• Privilege coffee kit in room  

• Lobster dinner*  

• Table reservations at a la carte restaurants.*  

• Luxury pillow top bedding with deluxe high quality linens  

• Pillow menu and daily turndown service  

• Flat screen LED television with international channels, DVD player (on request) and selection of movies (available with advance notice)  

• Alarm clock with Mp3 player  

• Nespresso coffee maker  

• Robes and slippers  

• Sky Bar: Chill-Out terrace  

• Exclusive beach area for Privilege guests, with drink service  

• Minibar stocked daily with bottled water, sodas and national beer brands (top shelf liquor available in all bars and restaurants at no additional charge)  

• Privilege beach towels in room  

• Access to exclusive Privilege beach area featuring Balinese sun beds and waiter service  

• Beach Concierge from 9:00am to 5:00pm  

• Butler Service from 7:00am to 11:00pm  

• Shoe cleaning  

• Reservations at the Despacio Spa Centre  

• Privilege Dining advance reservations at the a la carte restaurants  

• Room service 24 hours  

• Exclusive daily a la carte breakfast  

• Private check-in at the Privilege reception and late checkout*  

• Privilege Lounge one exclusive dinner per stay (subject to advance reservations)  

• International newspapers available in Privilege Lounge  

• A la carte Privilege from the website  

• Beach kit for kids  

• VIK amenities: Gift combo for kids with cap and shirt, children's slippers, mini pillows, mini robe, bath bench for children  

*Rules of the house will apply.  

Please Note:  

• The rooms at the Ocean Riviera Paradise are spread across 4 different areas of the hotel:  

•  

• Daisy: For families with children  

• Privilege: An elegant, exclusive area for customers that have booked Privilege with exclusive rooms and services.  

• Eden: An area located close to the beach featuring swim up rooms (located on the ground floor with terrace access to a river-shaped pool)  

• El Beso: For guests aged 18 and over.  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: maid service, ironing board, air conditioning, non-smoking accommodations, alarm clock, safe, balcony, shower, bathtub, smoke detector, bedding (premium), soundproof, blackout drapes, sprinkler system, ceiling fan, telephone, coffee/tea maker, television, crib (on request), turndown service, desk, voicemail, hairdryer, wake-up calls, internet access (wireless), iron and mini-bar.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Bars And Snack Bars, The resort has 3 snack bars located in the pool area, 5 swim up pool bars, 1 beach bar, 1 piano bar with live music, 1 lobby bar, 1 sports bar and 1 Daisy Snack Bar with drinks and snacks that kids will love.  

Mike's Coffee, Specializing in tea, coffee and cakes, plus a wide range of smoothies and malted beverages. Ideal for cooling down on a hot day.  

Ice Cream Parlour  

Amaranto, Display of the Chef's international cuisine. Open for breakfast, lunch and dinner.  

Blue Moon, Romantic dining for adults only. Breakfast a la carte only for El Beso guests. Dinner a la carte.  

La Locanda, Italian a la carte restaurant open for dinner.  

Margarita, Mexican a la carte restaurant open for dinner.  

Pez Vela Restaurant, A la carte restaurant located on the beach with a warm, tropical atmosphere and Caribbean flavors cooked up by the chef.  

Route 66, Regional American BBQ, open all night from 5:30pm-6:00am.  

Sakura, Teppanyaki service  

Cuisine: Asian.  

Steakhouse, A la carte restaurant open for dinner.  

Villa Marina, Display of the Chef's international cuisine. Open for breakfast and lunch.  

Please Note:  

• Dress Code:  

• To ensure a pleasant atmosphere in the restaurants, bathing suits and bare feet are not permitted.  

• The hotel kindly requests that gentlemen wear shirts with sleeves.  

• For guests dining in the Bluemoon Restaurant, the hotel recommends formal attire. Gentlemen must wear trousers and shirts with sleeves.  

• Bare feet and sandals are not permitted.  

Bonus Features (back to top)

 

Bonus Features  

 

• Afternoon tea  

• Bottled water  

• Chaise lounges  

• Daily activities  

• Daily newspaper  

• Morning coffee  

• Towels  

• Use of fitness center  

• Use of tennis courts  

• Watersports (non-motorized)  

• Welcome drink  

Miscellaneous Information (back to top)

 

Teen Club  

• For teens 13 to 17 years old  

• Open daily from 2:00pm to 10:00pm  

• Entertainment program  

• Teen Club room with video game consoles  

• Football  

• Movies and snack service (soft drinks, popcorn and frapuccinos)  

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17-12/31/17, the hotels will collect $10.00 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Daisy Mini Club  

• For children 4 to 12 years old.  

• Day and night activities  

• Playground  

• Music and shows  

• Board games  

• Water games  

Spring Break Policy  

• The hotel does not accept spring breakers.  

• For travel beginning on or after 02/01/17 and through the night of 04/30/17, no customers 23 years or younger are allowed unless there is at least one adult over 30 years old in the same room.  

• Student or spring breaker groups or FITs with 16 to 23 year olds are not allowed even when accompanied by adults over 30 years old.  

• For travel beginning on or after 02/01/18 and through the night of 04/30/18, no customers 23 years or younger are allowed unless there is at least one adult over 30 years old in the same room.