Occidental Xcaret
Carretera Federal Chetumal - Puerto Juarez Km 282, Solidaridad
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Cancun International Airport (CUN), 52 minutes.  

This magical resort is located on the Caribbean coast of Mexico adjacent to the spectacular Xcaret Park. With a Mediterranean style and a perfect location, this hotel is a paradise beyond your wildest vacation dreams. In addition to the unique characteristics of the resort, there are also subterranean rivers flowing through the extensive property. These rivers allow the hotel to be in perfect harmony with nature extraordinarily surrounded by Mayan ruins, Tropical Jungles and wild animals. Located only 40 minutes from the Cancun International Airport and five minutes from Playa del Carmen.  

Hotel Amenities (back to top)
  • Archery
  • Babysitting Services ($)
  • Bars (13)
  • Beach (artificial)
  • Beach Club
  • Bicycle Tours
  • Children's Club
  • Daily Activities
  • Disco
  • Dive Shop
  • Dolphin Encounters
  • Entertainment (nightly)
  • Gym
  • Internet Access (Wi-Fi) ($)
  • Jacuzzis (5)
  • Laundry Services ($)
  • Medical Services
  • Miniature Golf
  • Paddle Ball Courts
  • Parking
  • Pool (children's)
  • Salon ($)
  • Shops ($)
  • Shuffleboard
  • Solarium
  • Spa
  • Tennis Courts (2)
 

• The hotel offers 5 freshwater pools including 1 in the Royal Level section, 1 salt water pool only for adults and 1 children's pool. Miscellaneous Amenities  

• Ecological & Cultural Hikes  

• Convention Hall and Business Center  

• Daycare Center in Kid's Club ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Family Friendly.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 11:00 am  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

 

Maximum Occupancy:  

2017 Deluxe - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Deluxe Concierge - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Deluxe Romance - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite Concierge - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite Romance - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Royal Level Luxury - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Royal Level Junior Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Royal Level Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

2018 Deluxe - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Deluxe Concierge - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Deluxe Romance - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite Concierge - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite Romance - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Royal Level Luxury - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Royal Level Suite - 3 adults or 2 adults and 2 children or 3 adults and 1 child.  

Deluxe, (DLX) Surrounded by beautiful gardens the Deluxe rooms are spacious and offer a terrace or balcony. Rooms include air conditioning, ceiling fan, flat screen TV with satellite service, telephone, coffee maker, alarm clock, in room minibar, safe deposit box, iron and ironing board, hair dryer and bathroom with shower. Size: 32 square meters/342 square feet.  

• Bedding: 1 king bed or 2 double beds. View: Pool.  

Deluxe Concierge, Featuring all the comforts and amenities of the Deluxe rooms plus upgraded amenities.  

• Bedding: 1 king bed or 2 double beds. View: Garden or Jungle or Pool.  

Deluxe Romance, The Deluxe Romance room includes all of the same features and comforts of the Deluxe room plus upgraded romantic amenities. Bedding: 1 king bed or 2 double beds.  

Junior Suite, (JRS) Exceptionally spacious, the Junior Suites include air conditioning, ceiling fan, flat screen TV with satellite service, telephone, coffee maker, alarm clock, in room minibar, safe deposit box, iron and ironing board, hair dryer and bathroom with shower. Rooms also have a large living area with a sofa and a balcony or terrace ideal for guests to relax while enjoying the views of the resort's tropical gardens. Size: 47 square meters/502 square feet.  

• Bedding: 1 king bed or 2 double beds. View: Pool/Garden.  

Junior Suite Concierge, Featuring all of the same features and comforts of the Junior Suite plus upgraded amenities.  

• Bedding: 1 king bed or 2 double beds.  

Junior Suite Romance, Featuring all of the same features and comforts of the Junior Suite plus upgraded romantic amenities.  

• Bedding: 1 king bed or 2 double beds.  

Royal Level Luxury, (8RL) The Royal Level Luxury room features a balcony or terrace with views of the resort's beautiful tropical gardens. Rooms have private bathroom with shower and hot tub, air conditioning with individual control, ceiling fan, 1 flat screen TV, DVD player, telephone, electronic safety deposit box, iron and ironing board, plush bathrobes & slippers, hair dryer, VIP bath amenities, minibar replenished daily with water, juice, soda, beer and snacks, coffee machine, radio alarm clock. Size: 40 square meters/429 square feet.  

• Bedding: 2 double beds.  

12/21/2016 - 12/16/2017 Royal Level Junior Suite, (8LJ) Created to cater to the most discerning guests, the Royal Level offers personalized service and upgraded amenities. Generously sized, comfortable and inviting, the Royal Level Junior Suites feature a separate living room with small dining area, private bedroom with balcony. 90 square meters/969 square feet.  

Royal Level Suite, Generously sized, this category offers personalized service and upgraded amenities and has been designed for guests to enjoy premium service. It features a large dining room, living room and large balcony or terrace. Amenities: Private bathroom with shower and hot tub, air conditioning with individual control, ceiling fan, 2 flat screen TVs, DVD player, telephone, electronic safety deposit box, iron and ironing board, plush bathrobes & slippers, hair dryer, VIP bath amenities, minibar replenished daily with water, juice, soda, beer and snacks, coffee machine, radio alarm clock. Size: 100 square meters/1076 square feet.  

Concierge Amenities:  

• Concierge accommodations include all of the Deluxe room amenities, plus the following upgraded amenities:  

•  

• Welcome fruit basket and bottle of wine  

• Assistance of concierge staff  

• Minibar (stocked every other day)  

• Nightly turndown service -10% discount at the Spa  

• Free 30 minutes of internet access (WiFi access not included)  

• Bathrobes and slippers  

• Premium bath amenities  

Concierge amenities may change without notice.  

Please Note:  

• Junior Suites can not be connected since they are located in the corners of the building.  

Royal Level A boutique resort within a resort, guests staying in the Royal Level enjoy access to exclusive amenities and VIP services providing an elevated luxury vacation experience including:  

•  

• Exclusive private Royal Level lounge  

• Exclusive Royal Level restaurant, pool and solarium area with Concierge service to assist with restaurant and spa reservations.  

• Private VIP check-in and check-out.  

• Exclusive a la carte Royal Level restaurant  

• VIP bath amenities  

• Dedicated Concierge service  

• Exclusive Royal Level pool and whirlpool  

• Nightly turndown service  

• Room service from 7:30am to 10:00pm  

• WiFi included and exclusive Royal Level Lounge with complimentary internet & PC Stations.  

Romance Amenities:  

• Romance accommodations include the following upgraded amenities:  

•  

• Bottle of wine upon arrival  

• Strawberries covered in chocolate upon arrival -1 Continental breakfast in your room -1 romantic dinner (reservations must be made in advance with concierge)  

• Premium bath amenities, bathrobes and slippers -30 minutes of relaxing massage per person at the Spa (per couple, reservation must be made in advance)  

Romance amenities may change without notice.  

All accommodations include: air conditioning, ceiling fan, coffee maker, hairdryer, television (satellite), ironing board, mini-bar, safe deposit box, telephone and iron.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Bar La Terraza, Late night bar serving cocktails and drinks  

Beach Bar La Caletta, located close to the beach enjoy access to refreshing drinks and cocktails at the beach bar.  

Cangrejos Pool Bar, pool bar to enjoy a delicious cocktail and drink.  

El Lago Bar, enjoy a delicious cocktail or refreshing beverage while overlooking the pool.  

Flamencos Pool Bar, pool bar, serving delicious cocktails.  

Hundido Swim Up Bar, enjoy a delicious cocktail or refreshing beverage while overlooking the pool.  

La Bodeguita Bar, bar located near the theater, serving cocktails and beverages.  

Lobby Bar, open air bar, serving sumptuous cocktails in a relaxed atmosphere.  

Palenque Disco Bar, Open at night, serving cocktails and drinks.  

Sports Bar, Pub style bar serving beer, cocktails and drinks.  

Le Buffet, Serving international buffet for breakfast, lunch and dinner  

Beach Club, Beachside international buffet serving breakfast and lunch.  

D'oriental, a la carte restaurant serving Asian specialties and Sushi for dinner.  

El Lago, poolside snack bar serving daytime snacks and light lunch.  

El Pescador, a la carte restaurant featuring fish and seafood specialties for dinner.  

La Hacienda, A la carte restaurant serving authentic Mexican cuisine for dinner.  

La Piazza, authentic wood oven pizzeria, open for dinner.  

Los Olivos, a la carte dinner restaurant serving Mediterranean and Italian specialties.  

Pacos Tacos, traditional casual Mexican fare open for dinner.  

Sonora Grill, a la carte Grill and Steak House open for dinner.  

The Royal Club, exclusive Royal Club Guest restaurant serving a la carte breakfast and international specialities for lunch and dinner.  

Add-On Package (Unlimited Xcaret Xperience Package 2017-2018) (back to top)

UNLIMITED XCARET XPERIENCE PACKAGE 2017-2018  

Booking Dates: 12/27/2016 - 12/16/2017 04/19/2017 - 12/22/2018 Travel Dates: 12/27/2016 - 12/16/2017 12/17/2017 - 12/22/2018  

Package Inclusions:  

• VIP hotel check-in with Mayan Welcome  

• In-room robes & slippers during the whole stay  

• Bottle of tequila and fruit plate in the room  

• Complimentary minibar (daily refill)  

• All day unlimited access and multi-entrance to Xcaret Park during the whole stay  

• A 10% discount off souvenir shopping stores at Xcaret Park (Restrictions might apply).  

• A 30% discount off an 80 minute "WAYAK" Special Mayan Massage (Not combinable with other promotions).  

• Plus, receive Resort & Park Credits!  

Please Note:  

• $500.00 USD Resort Credit for use at Occidental Grand Xcaret Resort:  

• Two $70.00 USD vouchers toward a Royal Level room upgrade, subject to availability  

• Two $50.00 USD vouchers towards Golf Course  

• Four $35.00 USD vouchers for Spa treatments (products or beauty salon services are not included)  

• Two $25.00 USD vouchers for use at select Pueblo del Rio shops  

• Two $20.00 USD vouchers toward a Romantic Dinner  

• Three $10.00 USD vouchers applicable to the wine list (1 voucher per bottle) $420.00 Discounts for Tours & Acitivites Inside the Parks For use at Xcaret Park:  

• Two $10.00 USD vouchers for the Sea Trek  

• Two $10.00 USD vouchers for the Sharks Interactive Adventure  

• Two $10.00 USD vouchers the for the Stingray Encounter  

• Two $10.00 USD vouchers for the Sea Trek Stingray Encounter  

• Two $10.00 USD vouchers for the Dinner at Tlachco Xcaret Mexico Espectacular  

• Two $10.00 USD vouchers for the Temazcal purifying experience  

• Two $10.00 USD vouchers for the Tour Snuba Family or Snuba Reef  

• Two $10.00 USD vouchers for Snorkel Tour For use at Xel-Ha Park:  

• Two $10.00 USD vouchers for Dolphin Trek  

• Two $10.00 USD vouchers for Sea Trek  

• Two $10.00 USD vouchers for Snuba Caleta or Snuba Cenote  

• Two $10.00 USD vouchers for the Manatees Encounter  

• Two $10.00 USD vouchers for the Stingray Encounter For Tours:  

• Two $10.00 USD vouchers for Xoximilco Tour.  

• Two $35.00 USD vouchers for Xel-Ha/Tulum Tour  

• Two $35.00 USD vouchers for Xichen Clasico Tour  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

 

Spring Break Policy  

• Individual student bookings are accepted  

• Minimum age required for check in is 18  

• A refundable deposit of $200.00 USD per person, cash or credit card is required.  

Xcaret Park Passes  

• The hotel will no longer include Xcaret Park passes in the regular room rates.  

• The hotel will offer very discounted park entrance tickets that can be purchased by guests.