The Grand at Moon Palace Cancun
Carretera Cancun-Chetumal Km. 36.5
Riviera Maya
77500 Cancun, Q.R., Mexico

Distance from hotel to Cancun International Airport (CUN), 5 miles (8 kms). Distance from hotel to town, 7 miles (11 kms).  

Located 5 miles south of the airport and nestled between the pristine 1,975-foot white-sand beach and 55 acres of tropical foliage, this all-inclusive property offers 2,314 air conditioned rooms, most with ocean or partial ocean views, and features double whirlpool tub, 14 restaurants, 16 bars including 6 swim-up bars and 6 double whirlpool tubs, 7 pools, tennis, a full service spa, a signature golf course on premises, miniature golf, a kid's club, discotheque, a daily activity program and theme nights. Stay at one, enjoy select Palace Resorts.  

In the Moon Grand section, their spacious suites will have you surrounded by elegance and comfort. The restaurants Caribeno and Los Tacos will keep you coming back for more. Take a load off in the double whirlpool and let us take care of the rest.  

Hotel Amenities (back to top)
  • Accommodations for Physically Challenged Guests
  • Activities
  • Activities Desk
  • Activities Program
  • Aerobics (water)
  • Babysitting Services ($)
  • Ballroom
  • Banquet Room
  • Bar (swim-up) (5)
  • Bars
  • Basketball Courts (2)
  • Beach (onsite)
  • Beauty Salon ($)
  • Bicycle Rentals ($)
  • Business Center
  • Car Rental ($)
  • Children's Activities
  • Children's Playground
  • Concierge
  • Conference Rooms
  • Dry Cleaning Services ($)
  • Entertainment
  • Fitness Center
  • Fitness Center (2)
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop ($)
  • Golf (onsite)
  • Hospitality Desk
  • Ice Machines
  • Laundry Service ($)
  • Massage Services ($)
  • Meeting Room
  • Parking
  • Physician (on call) ($)
  • Restaurants (14)
  • Security (24-hour)
  • Spa (full service) ($)
  • Taxi Stand
  • Tennis Courts (lighted) (6)
  • Tour Desk
  • Tours & Excursions ($)
  • Towels (beach/pool)
  • Umbrellas (beach/pool)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator
  • Wedding Services
  • Whirlpools (6)
The Grand Section offers valet parking free of charge. Pools (children's): (2) A kid's pool is available in the Sunrise section for children ages 4-12. The kid's pool offers a variety of slides and water activities. Internet Access (wireless) Wireless internet service is offered in both public areas and guestrooms at no cost for guests using their laptops. If a guest needs to use the computer located in the lobby or business centers, then they must pay the applicable fee. The Golf suites at Moon Palace Cancun do not have access to wireless internet service. Miscellaneous Amenities  

• Twenty six 32" LCD screens in the sports book area  

• NOIR Nightclub for up to 300 guests with a VIP section  

• Wired Teens Lounge  

• Sky Bar (Sunrise Section)  

• The FlowRider Double: The only one offered at a hotel in Mexico and the only one in Cancun/Riviera Maya. The FlowRider Double by Waveloch is a wave simulator that creates two lanes of endless waves for hours of surfing. Fun for all ages and levels of experience, participants can either bodyboard or use the stand up flowboards. The Flowrider is parrt of the All-Inclusive inclusions. Dolphin Encounters Dolphin Discovery at Moon Palace Cancun: Please be advised: The dolphin habitat located at Moon Palace Cancun is currently unavailable for guests until further notice. This attraction is managed and operated by the expert team at the Dolphin Discovery Group. Palace Resorts will continue to offer these experiences at neighboring dolphin habitats operated by Dolphin Discovery. Clients can book this experience with their $1500.00 USD resort credit. Roundtrip transfers will be provided as follows:  

• Dolphin Discovery will be providing roundtrip boat transfers for guests who book the Wet & Wild excursion, inclusive of a dolphin experience.  

• Dolphin Discovery will also be providing roundtrip bus transportation for guests taking part in a dolphin only experience at their dolphinarium in Maroma. The attraction is managed by an expert team of trainers from Dolphin Discovery, members of the International Marine Animal Trainers Association, with facilities in Isla Mujeres, Cozumel, Puerto Aventuras and throughout the Caribbean. This awe-inclusive offering allows guests the unique opportunity to safely swim and interact with eight friendly dolphins, in a state-of-the-art, saltwater aquarium that is more than 37,000 square feet in size. The attraction offers three types of experiences for guests: Dolphin Encounter, Royal Swim and Ultimate Dolphin Swim. The Dolphin Encounter is ideal for families, with the opportunity to swim with the dolphins and receive warm handshakes, hugs and kisses. The Royal Swim is a dynamic program which includes the famous foot push, where the dolphins swim underneath the guests and gently push them to the surface by their feet. The interactive program also features the dorsal tow, where two dolphins offer a ride of a lifetime, pulling the guest with their sturdy dorsal fins. The Ultimate Dolphin Swim offers free time with the dolphins, a peek at the friendly mammals through submarine views and a belly ride. Marina Marina with non motorized water sports Pools: (7) 7 outdoor pools:  

• Caribbean pool  

• Olympic pool  

• Half-Moon pool  

• Selva pool  

• Los Tacos adulst relaxing pool  

• Adults only pool  

• Peruvian pool Please Note: The Spa and the Waterpark are not yet available. The hotel plans to have both facilities open by 04/30/17. Any guest at The Grand at Moon Palace Cancun will have access to the facilities at the Moon Palace Cancun including the Spa. Moon Spa & Golf Club Moon Spa & Golf Club is open 365 days a year from 6:30am until dark. It has 3 courses of 9 holes: Jungle, Lake and Dune. Tee time reservations may be made up to 30 days in advance. Golf Course Data Number of Holes 3 courses of 9 holes Par 36 Yardage Total of 10,798 yards Slope ratings 133/128/124 Course ratings 75.3/72/70.4 Fairways Paspalum Greens EE1 Paspalum Golf Course Amenities Bag Storage Snack Bar Pro Shop Practice Area Club Rental Golf Carts Club House with 2 Restaurants, Bars, Full Spa Services in 30 treatment rooms Reservations Information Tee times may be reserved in advance at the Moon Spa & Golf Club by either fax or email. Please send all requests to: Golf Reservations Fax: 011 (52 998) 881-6089 Email: teetimes@palaceresorts.com ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Golf, Honeymoon, Spa, Family Friendly, All Inclusive, Beach, Business and Wedding.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 17 years old  

Maximum Occupancy:  

2018 GRAND Deluxe Resort View - 4 adults or 2 adults and 2 children and 1 infant.* GRAND Deluxe Garden View - 4 adults or 2 adults and 2 children and 1 infant.* GRAND Swim Up Suite - 4 adults or 2 adults and 2 children and 1 infant.* GRAND Family Deluxe - 4 adults or 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.  

*An infant is considered to be between 0 and 3 years old.  

• Please contact the help desk to confirm infant over the maximum occupancy of 4 guests.  

2019 GRAND Deluxe Resort View - 4 adults or 2 adults and 2 children and 1 infant.* GRAND Deluxe Garden View - 4 adults or 2 adults and 2 children and 1 infant.* GRAND Swim Up Suite - 4 adults or 2 adults and 2 children and 1 infant.* GRAND Family Deluxe - 4 adults or 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.  

• Grand Presidential Suite - 4 adults or 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.  

*An infant is considered to be between 0 and 3 years old. Please contact the help desk to confirm infant over the maximum occupancy of 4 guests.  

Grand Deluxe Resort View, Located in the Moon Grand Section. Double whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, welcome bottle of wine, seating area, liquor dispenser, daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers), in-room snacks (include chips & crackers), coffee maker, bath amenities, bathrobes & slippers, professional hairdryer and straightener, iron & ironing board, digital safe (laptop size), individually controlled air conditioner, direct dial telephone, Smart TV, alarm clock/radio/iPod dock, 24 hour room service, turndown service, non smoking room, wireless internet, DVD player, pillow menu, aromatherapy menu, double sink counter, umbrella, exclusive beach bag (one per room/per stay).  

• Bedding: 1 king bed or 2 double beds.  

Grand Deluxe Garden View, (EWR) Located in the Moon Grand Section. Double whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, welcome bottle of wine, seating area, liquor dispenser, daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers), in-room snacks (include chips & crackers), coffee maker, bath amenities, bathrobes & slippers, professional hairdryer and straightener, iron & ironing board, digital safe (laptop size), individually controlled air conditioner, direct dial telephone, Smart TV, alarm clock/radio/iPod dock, 24 hour room service, turndown service, non smoking room, wireless internet, DVD player, pillow menu, aromatherapy menu, double sink counter, umbrella, exclusive beach bag (one per room/per stay).  

• Bedding: 1 king bed or 2 double beds.  

Grand Swim Up Suite, (G3W) Located in the Moon Grand Section. Double whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, welcome bottle of wine, seating area, liquor dispenser, daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers), in-room snacks (include chips & crackers), coffee maker, bath amenities, bathrobes & slippers, professional hairdryer and straightener, iron & ironing board, digital safe (laptop size), individually controlled air conditioner, direct dial telephone, Smart TV, alarm clock/radio/iPod dock, 24 hour room service, turndown service, non smoking room, wireless internet, DVD player, pillow menu, aromatherapy menu, double sink counter, umbrella, exclusive beach bag (one per room/per stay). Garden view and resort view (specific type of view not guaranteed).  

• Bedding: 1 king bed or 2 double beds.  

Grand Family Deluxe, (GFX) Two connecting Superior Deluxe rooms. One room with a king bed and connecting room with 2 double beds. Double whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, welcome bottle of wine, seating area, liquor dispenser, daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers), in-room snacks (include chips & crackers), coffee maker, bath amenities, bathrobes & slippers, professional hairdryer and straightener, iron & ironing board, digital safe (laptop size), individually controlled air conditioner, direct dial telephone, Smart TV, alarm clock/radio/iPod dock, 24 hour room service, turndown service, non smoking room, wireless internet, umbrella, exclusive beach bag (one per room/per stay). Garden view and resort view (specific type of view not guaranteed). Welcome amenities for families, video game console and DVD player in the room with a selection of games and DVDs upon request, Fun in the Sun Bucket Kit, minibar in the kids room (offers chocolate milkshakes, juice, soda, water, chocolates), kid's bath amenities, kid-sized slippers and robes. This room category is only available for families traveling with children.  

12/24/2018 - 12/23/2019 Grand Presidential Suite, (GPS) The Presidential Suites series is the hilt of extravagance and elegance. The design is sleek and rich. The spirit here is a "luxury resort within a luxury resort." The quarters feature two adjoining rooms with private baths with showers, and one room hosts the posh double whirlpool so guests can enjoy staying together while having ample space for private time. Guests can also come together and share memorable moments in a plethora of settings. Indoors guests can gather in the dining and bar area and snack or dine with 24-hour room service. There's also a spacious living room area for kicking back and lazing around. Outdoors there's a comfy terrace overlooking a stunning ocean view. Guests can marvel at sunrises or sunsets lounging in a chaise lounge or seated around the outdoor chair and table set.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Lobby Bar, Central Lobby  

Lounge Bar Caribeno Terrace, Second level  

Lounge Bar Cusco Terrace, Second Level  

Swim Up Bar Caribbean, In front of the Caribbean restaurant  

Swim Up Bar Peruvian, In front of the Caribbean restaurant  

Unique, Central Lobby. Open Monday, Wednesday & Friday.  

Wet Bar Grand Terrace, At the Grand Terrace/Olympic pool  

Wired Lounge, Central Lobby  

Beach Club, Bar & lounge.  

Disco, located at the central lobby. Open Friday, Saturday, Monday and Wednesday.  

General Opening Hours: 10:00pm-3:00am  

Robata Grill, Central lobby, Asian contemporary cuisine a la carte. Open for dinner.  

The Grill, Between buildings 89 & 93. Bar and snack service a la carte.  

Caribeno, Between building 85 & 87, next to the Caribbean pool.  

• Open for breakfast, lunch and dinner.  

Cuisine: Caribbean.  

Breakfast Hours: 7:00am-11:30am Lunch Hours: 12:30pm-4:30pm Dinner Hours: 6:00pm-11:00pm  

Cielito Lindo, Open your senses and let your hosts lead you down an untrodden path of Mexican flavor. Revel in a childlike anticipation, for every dish is unconventional and thoroughly unexpected, from the succulent black onions, stuffed with Xcatic mayo and served audaciously among charcoal wedges, to the delectable field lamb sealed within soft, smoky ashes. Make your journey even sweeter with a cotton candy cocoon that melts away at the flaming touch of mezcal, revealing a Bunuelo with a kick. Here, a culinary adventure awaits at every corner.  

Cuisine: Mexican.  

Breakfast Hours: 7:00am-11:00am Dinner Hours: 6:00pm-11:00pm  

Cusco, Next to building 94 and the wedding kiosk. Open for breakfast, lunch and dinner.  

Cuisine: Peruvian.  

Breakfast Hours: 7:00am-11:00am Lunch Hours: 12:30pm-4:30pm Dinner Hours: 6:00pm-11:00pm  

Habibi, Sink into the ostentatious world of the Middle East and feel the reassuring warmth of both the soft, golden surroundings and your inviting hosts. As you delight in the colorful twirls of a live bellydance performance, place yourself in their confident hands and experience the hot and cold mezze style of dining, where everything must be tasted and there's simply no room for ceremony. State your preferences and find your cozy table miraculously filled with tantalizing options anywhere from creamy olive-based Labneh and classic Hummus to an assortment of enticing skewered kebabs, where the Kafta (lamb) is king.  

Cuisine: Lebanese.  

Breakfast Hours: 7:00am-11:00am Dinner Hours: 6:00pm-11:00pm  

Jade(*), Located in the central lobby, serving a la carte dinner.  

Cuisine: Asian.  

Dinner Hours: 5:30pm-11:00pm  

(*) Denotes reservation is required.  

Jc Steakhouse, Located in the central lobby, serving a la carte dinner.  

Dinner Hours: 6:00pm-11:00pm  

La Cantina, Downstairs of Central Lobby. A la carte dinner.  

Le Chateau(*), Central Lobby. For adults only. Serving a la carte dinner. Additional fees apply.  

Cuisine: French.  

Dinner Hours: 6:00pm-11:00pm  

Long pants, collared shirt and shoes required.  

(*) Denotes reservation is required.  

Los Tacos, Between buildings 85 & 86. Authentic Mexican tacos.  

• Open for lunch & dinner.  

Tavola, Central Lobby. Serving lunch and a la carte dinner.  

Cuisine: Italian.  

Dinner Hours: 6:00pm-11:00pm  

The Grand Buffet, Located in the central lobby, serving buffet style breakfast, lunch and dinner.  

Breakfast Hours: 6:45am-11:00am Lunch Hours: 12:30pm-4:30pm Dinner Hours: 6:00pm-11:00pm  

Bar & Snacks Adults Pool, Between buildings 87 & 88. Bar and snack service.  

Boulangerie, In front of the Grand Ballroom serving crepes, ice cream, paninis and more. Snack service 24 hours.  

Snack Selva, At Grand Terrace. Snack service a la carte.  

Tapas & Vino, Central Lobby. Snack service a la carte.  

The Ninth Pin Bowling & Bar, Bar & snack service a la carte  

Add-On Package (Honeymoon, Vow Renewal Or Anniversary 2018-2019) (back to top)

HONEYMOON, VOW RENEWAL OR ANNIVERSARY PACKAGE 2018-2019  

Booking Dates: 05/08/2017 - 12/23/2018 04/24/2018 - 12/23/2019 Travel Dates: 12/24/2017 - 12/23/2018 12/24/2018 - 12/23/2019  

Package Inclusions:  

• A complimentary bottle of sparkling wine  

• Mini cake  

• Honeymoon dinner at select restaurants  

• Two t-shirts  

• Breakfast in bed (upon request)  

• Guaranteed turndown service  

• Honeymooner's desk  

• Late check out until 6:00pm (upon request and subject to availability).  

Package Minimum Stay: 3 nights  

Please Note:  

• This package is complimentary.  

Package inclusions are subject to change.  

Bonus Features (back to top)

 

Day Pass/night Pass To Access The Grand At Moon Palace Cancun  

 

• In order to provide the best experience for all guests, the facilities available at The Grand at Moon Palace Cancun are now exclusively available to guests staying within The Grand.  

• Guests who are staying at Moon Palace Cancun (Sunrise, Nizuc and the Golf Villas) or any other Palace Resorts property can purchase day or night passes to access The Grand. Day Pass/Night Pass rates may be paid with the Resort Credit. This will ensure seamless customer service throughout.  

• Day Pass/Night Pass rates are provided to guests staying at the Palace properties that wish to visit The Grand at Moon Palace Cancun.  

• Night pass rates will apply for those dining at The Grand.  

• 16% tax and fee will apply and may not be paid with Resort Credit. These taxes and fees can be paid with cash, credit card or other authorized means.  

Miscellaneous Information (back to top)

 

Single Parent Policy  

• A single parent traveling with a child must be booked as a double room.  

Guest Transportation  

• In an effort to streamline the guest transportation experience between resorts and recreational destinations, the following routes are now in operation. Guests have to schedule the transfers.  

• Moon Palace Cancun to Sun Palace and Beach Palace  

• Exchange privileges between all resorts are still applicable to guests, should they choose to go visit another property.  

• This is not complimentary.  

Exclusivity at The Grand at Moon Palace Cancun  

• The Grand at Moon Palace Cancun will live up to its exclusivity, setting it apart from the rest. The Grand and its facilities will be exclusive to guests who are booked solely at The Grand.  

• Guests who are staying at Sunrise, Nizuc and the Golf Villas, or any other Palace Resorts property can purchase day passes or night passes with the Resort Credit to access The Grand at Moon Palace Cancun.  

• This will ensure seamless customer service throughout and will help prevent long lines and waits.  

FlowRider  

• The FlowRider Double by Waveloch is a wave simulator that creates two lanes of endless waves for hours of surfing. Fun for all ages and levels of experience, participants can either bodyboard or use the stand up flowboards.