The Grand at Moon Palace Cancun
Carretera Cancun-Chetumal Km. 36.5
Riviera Maya
77500 Cancun, Q.R., Mexico

Distance from hotel to Cancun International Airport (CUN), 5 miles (8 kms). Distance from hotel to town, 7 miles (11 kms).  

Located 5 miles south of the airport and nestled between the pristine 1,975-foot white-sand beach and 55 acres of tropical foliage, this all-inclusive property offers 2,314 air conditioned rooms, most with ocean or partial ocean views, and features double whirlpool tub, 14 restaurants, 16 bars including 6 swim-up bars and 6 double whirlpool tubs, 7 pools, tennis, a full service spa, a signature golf course on premises, miniature golf, a kid's club, discotheque, a daily activity program and theme nights. Stay at one, enjoy select Palace Resorts.  

In the Moon Grand section, their spacious suites will have you surrounded by elegance and comfort. The restaurants Caribeno and Los Tacos will keep you coming back for more. Take a load off in the double whirlpool and let us take care of the rest.  

The Grand at Moon Palace Cancun has delayed opening until March 15, 2017.  

Hotel Amenities (back to top)
  • Accommodations for Physically Challenged Guests
  • Activities
  • Activities Desk
  • Activities Program
  • Aerobics (water)
  • Babysitting Services ($)
  • Ballroom
  • Banquet Room
  • Bar (swim-up) (5)
  • Bars
  • Basketball Courts (2)
  • Beach (onsite)
  • Beauty Salon ($)
  • Bicycle Rentals ($)
  • Business Center
  • Car Rental ($)
  • Children's Activities
  • Children's Playground
  • Concierge
  • Conference Rooms
  • Dry Cleaning Services ($)
  • Entertainment
  • Fitness Center
  • Fitness Center (2)
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop ($)
  • Golf (onsite)
  • Hospitality Desk
  • Ice Machines
  • Laundry Service ($)
  • Massage Services ($)
  • Meeting Room
  • Parking
  • Physician (on call) ($)
  • Restaurants (14)
  • Security (24-hour)
  • Spa (full service) ($)
  • Taxi Stand
  • Tennis Courts (lighted) (6)
  • Tour Desk
  • Tours & Excursions ($)
  • Towels (beach/pool)
  • Umbrellas (beach/pool)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator
  • Wedding Services
  • Whirlpools (6)
The Grand Section offers valet parking free of charge. Pools (children's): (2) A kid's pool is available in the Sunrise section for children ages 4-12. The kid's pool offers a variety of slides and water activities. Internet Access (wireless) Wireless internet service is offered in both public areas and guestrooms at no cost for guests using their laptops. If a guest needs to use the computer located in the lobby or business centers, then they must pay the applicable fee. The Golf suites at Moon Palace Cancun do not have access to wireless internet service. Miscellaneous Amenities  

• Twenty six 32" LCD screens in the sports book area  

• NOIR Nightclub for up to 300 guests with a VIP section  

• Wired Teens Lounge  

• Sky Bar (Sunrise Section)  

• The FlowRider Double: The only one offered at a hotel in Mexico and the only one in Cancun/Riviera Maya. The FlowRider Double by Waveloch is a wave simulator that creates two lanes of endless waves for hours of surfing. Fun for all ages and levels of experience, participants can either bodyboard or use the stand up flowboards. The Flowrider is parrt of the All-Inclusive inclusions. Dolphin Encounters Dolphin Discovery at Moon Palace Cancun: Please be advised: The dolphin habitat located at Moon Palace Cancun is currently unavailable for guests until further notice. This attraction is managed and operated by the expert team at the Dolphin Discovery Group. Palace Resorts will continue to offer these experiences at neighboring dolphin habitats operated by Dolphin Discovery. Clients can book this experience with their $1500.00 USD resort credit. Roundtrip transfers will be provided as follows:  

• Dolphin Discovery will be providing roundtrip boat transfers for guests who book the Wet & Wild excursion, inclusive of a dolphin experience.  

• Dolphin Discovery will also be providing roundtrip bus transportation for guests taking part in a dolphin only experience at their dolphinarium in Maroma. The attraction is managed by an expert team of trainers from Dolphin Discovery, members of the International Marine Animal Trainers Association, with facilities in Isla Mujeres, Cozumel, Puerto Aventuras and throughout the Caribbean. This awe-inclusive offering allows guests the unique opportunity to safely swim and interact with eight friendly dolphins, in a state-of-the-art, saltwater aquarium that is more than 37,000 square feet in size. The attraction offers three types of experiences for guests: Dolphin Encounter, Royal Swim and Ultimate Dolphin Swim. The Dolphin Encounter is ideal for families, with the opportunity to swim with the dolphins and receive warm handshakes, hugs and kisses. The Royal Swim is a dynamic program which includes the famous foot push, where the dolphins swim underneath the guests and gently push them to the surface by their feet. The interactive program also features the dorsal tow, where two dolphins offer a ride of a lifetime, pulling the guest with their sturdy dorsal fins. The Ultimate Dolphin Swim offers free time with the dolphins, a peek at the friendly mammals through submarine views and a belly ride. Marina Marina with non motorized water sports Pools: (7) 7 outdoor pools:  

• Caribbean pool  

• Olympic pool  

• Half-Moon pool  

• Selva pool  

• Los Tacos adulst relaxing pool  

• Adults only pool  

• Peruvian pool Moon Spa & Golf Club Moon Spa & Golf Club is open 365 days a year from 6:30am until dark. It has 3 courses of 9 holes: Jungle, Lake and Dune. Tee time reservations may be made up to 30 days in advance. Golf Course Data Number of Holes 3 courses of 9 holes Par 36 Yardage Total of 10,798 yards Slope ratings 133/128/124 Course ratings 75.3/72/70.4 Fairways Paspalum Greens EE1 Paspalum Golf Course Amenities Bag Storage Snack Bar Pro Shop Practice Area Club Rental Golf Carts Club House with 2 Restaurants, Bars, Full Spa Services in 30 treatment rooms Reservations Information Tee times may be reserved in advance at the Moon Spa & Golf Club by either fax or email. Please send all requests to: Golf Reservations Fax: 011 (52 998) 881-6089 Email: teetimes@palaceresorts.com ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

All Inclusive, Beach, Business, Wedding, Golf, Honeymoon, Spa and Family Friendly.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 17 years old  

Maximum Occupancy:  

2017 GRAND Deluxe Resort View - 4 adults or 2 adults and 2 children and 1 infant.* GRAND Deluxe Garden View - 4 adults or 2 adults and 2 children and 1 infant.* GRAND Swim Up Suite - 4 adults or 2 adults and 2 children and 1 infant.* GRAND Family Deluxe - 4 adults or 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.  

*An infant is considered to be between 0 and 3 years old.  

Grand Deluxe Resort View, Located in the Moon Grand Section. Double whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, welcome bottle of wine, seating area, liquor dispenser, daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers), in-room snacks (include chips & crackers), coffee maker, bath amenities, bathrobes & slippers, professional hairdryer and straightener, iron & ironing board, digital safe (laptop size), individually controlled air conditioner, direct dial telephone, Smart TV, alarm clock/radio/iPod dock, 24 hour room service, turndown service, non smoking room, wireless internet, DVD player, pillow menu, aromatherapy menu, double sink counter, umbrella, exclusive beach bag (one per room/per stay).  

• Bedding: 1 king bed or 2 double beds.  

Grand Deluxe Garden View, Located in the Moon Grand Section. Double whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, welcome bottle of wine, seating area, liquor dispenser, daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers), in-room snacks (include chips & crackers), coffee maker, bath amenities, bathrobes & slippers, professional hairdryer and straightener, iron & ironing board, digital safe (laptop size), individually controlled air conditioner, direct dial telephone, Smart TV, alarm clock/radio/iPod dock, 24 hour room service, turndown service, non smoking room, wireless internet, DVD player, pillow menu, aromatherapy menu, double sink counter, umbrella, exclusive beach bag (one per room/per stay).  

• Bedding: 1 king bed or 2 double beds.  

Grand Swim Up Suite, Located in the Moon Grand Section. Double whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, welcome bottle of wine, seating area, liquor dispenser, daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers), in-room snacks (include chips & crackers), coffee maker, bath amenities, bathrobes & slippers, professional hairdryer and straightener, iron & ironing board, digital safe (laptop size), individually controlled air conditioner, direct dial telephone, Smart TV, alarm clock/radio/iPod dock, 24 hour room service, turndown service, non smoking room, wireless internet, DVD player, pillow menu, aromatherapy menu, double sink counter, umbrella, exclusive beach bag (one per room/per stay). Garden view and resort view (specific type of view not guaranteed).  

• Bedding: 1 king bed or 2 double beds.  

Grand Family Deluxe, Two connecting Superior Deluxe rooms.  

• One room with a king bed and connecting room with 2 double beds. Double whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, welcome bottle of wine, seating area, liquor dispenser, daily refreshed minibar (contains sodas, bottled water, juices, domestic & imported beers), in-room snacks (include chips & crackers), coffee maker, bath amenities, bathrobes & slippers, professional hairdryer and straightener, iron & ironing board, digital safe (laptop size), individually controlled air conditioner, direct dial telephone, Smart TV, alarm clock/radio/iPod dock, 24 hour room service, turndown service, non smoking room, wireless internet, umbrella, exclusive beach bag (one per room/per stay). Garden view and resort view (specific type of view not guaranteed). Welcome amenities for families, video game console and DVD player in the room with a selection of games and DVDs upon request, Fun in the Sun Bucket Kit, minibar in the kids room (offers chocolate milkshakes, juice, soda, water, chocolates), kid's bath amenities, kid-sized slippers and robes. This room category is only available for families traveling with children.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Bar & Lounge, serving beverages and snacks.  

General Opening Hours: Bar service 10:00am-10:00pm; Snack service 11:00am-6:00pm  

Bar & Snacks Adults Pool, located between buildings 87 and 88, serving drinks and a la carte snacks.  

General Opening Hours: Bar service: 10:00am-6:00pm. Snacks: 11:00am-5:00pm  

Lobby Bar, located in the central lobby.  

General Opening Hours: 9:00am-1:00am  

Lounge Bar Caribbean Terrace, located on the second level.  

General Opening Hours: 5:00pm-11:00pm  

Swim Up Bar Caribbean, located in front of the Caribbean restaurant.  

General Opening Hours: 9:00am-5:00pm  

Swim Up Bar Peruvian, located in front of the Peruvian restaurant.  

General Opening Hours: 9:00am-5:00pm  

Tapas & Wine Bar, located in the central lobby, serving tapas/snacks.  

General Opening Hours: 4:00pm-10:00pm  

Wet Bar Grand Terrace, located at the Grand Terrace/Pool  

General Opening Hours: 9:00am-5:00pm  

Sweets & Coffee, located in the central lobby.  

General Opening Hours: Open 24 hours  

Disco, located at the central lobby. Open Friday, Saturday, Monday and Wednesday.  

General Opening Hours: 10:00pm-3:00am  

Asian Restaurant(*), located in the central lobby, serving a la carte dinner. Robata Grill.  

Cuisine: Asian.  

Dinner Hours: 5:30pm-11:00pm  

(*) Denotes reservation is required.  

Buffet Restaurant, located in the central lobby. serving buffet style breakfast, lunch and dinner.  

Breakfast Hours: 6:45am-11:00am Lunch Hours: 12:30pm-4:30pm Dinner Hours: 6:00pm-11:00pm  

Caribbean Restaurant, located between building 85 and 87, next to the Caribbean pool, serving buffet style breakfast and lunch; and a la carte dinner.  

Cuisine: Caribbean.  

Breakfast Hours: 7:00am-11:30am Lunch Hours: 12:30pm-4:30pm Dinner Hours: 6:00pm-11:00pm  

French Restaurant(*), located in the central lobby, serving a la carte dinner. Additional fees apply.  

Cuisine: French.  

Dinner Hours: 6:00pm-11:00pm  

Long pants, collared shirt and shoes required.  

(*) Denotes reservation is required.  

Italian Restaurant, located in the central lobby, serving a la carte dinner.  

Cuisine: Italian.  

Dinner Hours: 6:00pm-11:00pm  

Lebanese Restaurant, located in the central lobby, serving buffet style breakfast and dinner.  

Cuisine: Lebanese.  

Breakfast Hours: 7:00am-11:00am Dinner Hours: 6:00pm-11:00pm  

Los Tacos, located between buildings 85 and 86, serving a la carte lunch and dinner.  

General Opening Hours: 11:00am-11:00pm  

Mexican Restaurant, serving buffet style breakfast; and a la carte dinner.  

Cuisine: Mexican.  

Breakfast Hours: 7:00am-11:00am Dinner Hours: 6:00pm-11:00pm  

Peruvian Restaurant, located next to building 94 and the wedding kiosk. Serving buffet style breakfast and lunch; and a la carte dinner.  

Cuisine: Peruvian.  

Breakfast Hours: 7:00am-11:00am Lunch Hours: 12:30pm-4:30pm Dinner Hours: 6:00pm-11:00pm  

Steakhouse, located in the central lobby, serving a la carte dinner.  

Dinner Hours: 6:00pm-11:00pm  

Snack Selva, located at the Grand Terrace, Serving a la carte snacks.  

General Opening Hours: 11:00am-5:00pm  

Teens Arcade & Pizzas, located in the central lobby.  

General Opening Hours: 10:00am-10:00pm  

Add-On Package (Honeymoon, Vow Renewal Or Anniversary Package 2017) (back to top)

HONEYMOON, VOW RENEWAL OR ANNIVERSARY PACKAGE 2017  

Booking Dates: 05/20/2016 - 12/23/2017 Travel Dates: 12/24/2016 - 12/23/2017  

Package Inclusions:  

• A complimentary bottle of sparkling wine  

• Mini cake  

• Honeymoon dinner at select restaurants  

• Two t-shirts  

• Breakfast in bed (upon request)  

• Guaranteed turndown service  

• Honeymooner's desk  

• Late check out until 6:00pm (upon request and subject to availability).  

Package Minimum Stay: 3 nights  

Please Note:  

• This package is complimentary.  

Specialty Package (All Inclusive Package 2017) (back to top)

ALL INCLUSIVE PACKAGE 2017  

Booking Dates: 05/25/2016 - 12/23/2017 Travel Dates: 12/24/2016 - 12/23/2017  

Package Inclusions:  

• Luxurious accommodations  

• Fine dining  

• Delicious snacks  

• Top shelf drinks  

• Room service 24 hours  

• Sensational daily & nightly entertainment  

• Professional hair dryer and flat iron  

• Wireless internet  

• Unlimited phone calls within Mexico and to the Continental U.S. and Canada. Some restrictions apply.  

• Included internet use (30 minutes) in the business center, per room, per stay.  

• Taxes & gratuities  

• Use of the facilities of all IHR Properties in Cancun, Riviera Maya, Playa del Carmen, Cozumel and Isla Mujeres.  

• Transportation available from select resorts. IHR guests do not share exchange privileges at Le Blanc Spa Resort. Day pass purchase is required.  

• Includes all meals including breakfast, lunch, dinner and snacks at any of the buffet style and a la carte restaurants. All beverages including domestic beer, select international liquor brands, and international wines.  

Package inclusions are subject to change.  

Bonus Features (back to top)

 

2017 Bonus Features:  

• Travel Dates: 12/24/2016 - 12/23/2017  

• Afternoon tea  

• Bottled water  

• Daily activities  

• Morning coffee  

• Towels  

• Use of fitness center  

• Use of tennis courts  

• Watersports (non-motorized)  

Miscellaneous Information (back to top)

 

Single Parent Policy  

• A single parent traveling with a child must be booked as a double room.  

Exclusivity at The Grand at Moon Palace Cancun  

• The Grand at Moon Palace Cancun will live up to its exclusivity, setting it apart from the rest. The Grand and its facilities will be exclusive to guests who are booked solely at The Grand.  

• Guests who are staying at Sunrise, Nizuc and the Golf Villas, or any other Palace Resorts property can purchase day passes or night passes with the Resort Credit to access The Grand at Moon Palace Cancun.  

• This will ensure seamless customer service throughout and will help prevent long lines and waits.  

FlowRider  

• The FlowRider Double by Waveloch is a wave simulator that creates two lanes of endless waves for hours of surfing. Fun for all ages and levels of experience, participants can either bodyboard or use the stand up flowboards.  

Guest Transportation  

• In an effort to streamline the guest transportation experience between resorts and recreational destinations, the following routes are now in operation. Guests have to schedule the transfers.  

• Moon Palace Cancun to Sun Palace and Beach Palace  

• Exchange privileges between all resorts are still applicable to guests, should they choose to go visit another property.  

• This is not complimentary.