Iberostar Quetzal
Av. Xaman Ha Lote Hotelero No. 2, Fraccionamiento
Playacar, 77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to town, 7 minutes. Distance from hotel to airport, 45 minutes.  

This hotel has a total of 350 rooms, distributed in 3-story buildings surrounded by jungle and tropical gardens. Among them, the only ones with a front ocean view are the 24 junior suites and the 2 presidential suites. All standard rooms have a balcony with a garden or pool view and they have either two double beds or one king size bed. All rooms have air conditioning and ceiling fan, private bathrooms with shower and hairdryers. They all are equipped with color cable TV with remote control, mini bar with soft drinks, beer and bottled water, coffee maker, telephone, in room safe deposit boxes, iron and ironing board.  

The hotel offers a variety of activities during the day (aerobics, dance lessons, water polo, beach volleyball, basketball, Spanish lessons, etc.). There is 1 multi purpose court and 2 lighted tennis courts (equipment included at no extra charge) and a fitness center. The PADI Dive Center located right at the hotel's beach offers catamarans, kayaks, snorkeling equipment and diving lessons in the pool at no extra charge (for a limited time, based on availability), and optional dives and certification course at an additional cost. Lucy's Mini Club has supervised activities for children 4 to 12 years old, everyday. As for the adults, there is a different show with live music every night at the theater.  

Besides the Buffet Restaurant Cozumel (open for breakfast, lunch and dinner), this hotel features 5 specialty restaurants offering dinner only (limited number of reservations based on stay, dress code): Mexican "La Hacienda", Italian "La Gondola", de Carnes "La Marimba", Tropical "Uxmal"and Japanese "Bonsai". Domestic and international drinks are served at the following bars: "El Paso" (in the lobby area), "La Plaza" (Bar Theater), "El Kiosco" (on the beach), aside from the swim-up bar and the night club "La Mascara". In addition, the hotel offers room service from 11:00am until 11:00pm.  

Hotel Amenities (back to top)
  • Aerobic Classes
  • Aerobics
  • Aerobics (aqua)
  • Archery
  • Ballroom ($)
  • Banquet Room
  • Bar (swim-up)
  • Bars (5)
  • Basketball Court
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Boat Rentals ($)
  • Bocce
  • Breakfast Room
  • Car Rental Desk ($)
  • Catamarans
  • Children's Activities
  • Children's Playground
  • Conference Room ($)
  • Currency Exchange ($)
  • Disco/Nightclub
  • Dive Center ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Float Mats
  • Floors (3)
  • Golf (nearby) ($)
  • Hospitality Desk
  • Ice Machines
  • Internet Service ($)
  • Jacuzzis (outdoor)
  • Kayaks
  • Laundry Service ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Nightclub
  • Non-Smoking Accommodations (available)
  • Parking Facility
  • Physically Challenged Accommodations
  • Ping Pong
  • Pool (children's)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (6)
  • Rooms (350)
  • Safety Deposit Box (in room)
  • Sailing
  • Sauna
  • Scuba Diving (lessons)
  • Shooting ($)
  • Snack Bar
  • Spa
  • Sundries Shop ($)
  • Taxi Stand ($)
  • Tennis Courts (lighted)
  • Tennis Instructor ($)
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Valet Service ($)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator ($)
  • Wedding Site ($)
  • Windsurfing

Babysitting Services  

• The client must pay the babysitter directly (cash only).  

• The maximum number of children per babysitter is 3 children at a time. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• 2014  

• Children's age break is 12 years old.  

2015  

• Children's age break is 12 years old. -1st child (3-12 years old) stays free between 08/06/15-11/20/15 & 11/29/15-12/23/15  

Maximum Occupancy:  

• 2014 Standard - 4 adults or 2 adults and 2 children or 3 adults and 1 child. Oceanfront Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

Please note that an infant counts as a body in a room.  

2015 Standard - 4 adults or 2 adults and 2 children or 3 adults and 1 child. Priority Location Standard Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child. Standard Family Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child. Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child. Oceanfront Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child. Ocean Front Superior Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child. Presidential Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

Please note that an infant counts as a body in a room.  

Standard, Room with 2 double beds or 1 king size bed with balcony, complete with air conditioning, ceiling fan, mini- bar stocked with beer, water and sodas, coffee maker, coffee, iron and ironing table, flat screen television, digital safety deposit box and hair dryer. Room service from 11:00 am to 11:00 pm. View: Garden or Jungle.  

12/24/2014 - 12/23/2015 Priority Location Standard Room, Rooms with 2 double beds or 1 king size bed and a balcony. Includes air conditioning, a ceiling fan, mini-bar with beer, water and soft drinks, room service from 11:00 am to 11:00 pm, coffee, coffee maker, iron and ironing board, television, digital safe and hair dryer. View: Garden or Jungle.  

12/24/2014 - 12/23/2015 Standard Family Room, Offering connecting rooms, one with 2 double beds and the other with a king size bed and balcony. Includes air conditioning, ceiling fan, mini-bar with beer, water and soft drinks, room service with baby food options available from 11:00 am to 11:00 pm, coffee, iron and ironing board, television, digital safe, hair dryer, WiFi, microwave, exclusive access to the Spa area and priority reservations at an a la carte restaurant. View: Garden or Jungle.  

Junior Suite, Spacious rooms located near the pool with 2 double beds or 1 king size bed and 2 day beds with a balcony. Includes air conditioning, a ceiling fan, mini-bar stocked daily with beer, water and soft drinks, room service from 11:00 am to 11:00 pm, coffee, coffee maker, iron and ironing board, television, digital safe box, hair dryer, WiFi and exclusive access to the Spa area. View: Garden or Jungle.  

Oceanfront Junior Suite, Rooms have 2 double beds or 1 king with a balcony, a day bed and a larger space for your convenience. Includes air conditioning, a ceiling fan, mini- bar with beer, water and soft drinks (replenished daily), room service from 11:00 am to 11:00 pm, coffee, coffee maker, iron and ironing board, television, digital safe box, hair dryer and hair straightener, WiFi and exclusive access to the Spa area. Located near the pool area. View: Sea.  

12/24/2014 - 12/23/2015 Ocean Front Superior Junior Suite, Rooms have 2 double beds or 1 king size bed with balcony, a day bed and a larger space for your convenience. Includes air conditioning, ceiling fan, mini bar with beer, water and soft drinks, room service from 11:00 am to 11:00 pm, iron and ironing board, television, digital safe box, hair dryer and hair straightener, WiFi, exclusive access to the spa area, mini-bar replenished daily, coffee, coffee machine and unlimited a la carte dinners. Located near the pool area. View: Sea.  

12/24/2014 - 12/23/2015 Presidential Suite(*), The spectacular Presidential Suite is located in front of the beach, with a wide terrace with Jacuzzi where you will be able to enjoy the charming view of the beach. It offers harmonious spaces distributed in three different spaces: living room area, dining room and kitchenette with mini bar, microwave and kitchen tableware. It has two comfortable bedrooms with adjoining door; one with a king size bed and the other with 2 beds. Each room has its own bathroom. The master bedroom has a bathtub and separate showers for your comfort. Includes air conditioning, ceiling fan, mini-bar stocked with beer, water and sodas, coffee maker, coffee, iron and ironing table, flat screen television in each room, digital safety deposit box, hair dryer, room service from 11:00am to 11:00 pm, access to the Spa wet area, WiFi, hair straightener, aromatherapy (once per stay), private check in at the room, early check in/late check out upon availability, microwave, DVD, welcome amenity, unlimited dinners at the a la carte restaurants, daily turn down service, romantic turn down (once per stay), bathrobe and bath slippers and pool towels in the room.  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: shower, safe deposit box, telephone, air conditioning, television, balcony or patio, towels, ceiling fan, coffee/tea maker, crib (on request), hairdryer, heating (central), internet access: ($), iron, ironing board, linens (bed), maid service, mini-bar and smoke detector.  

Room Service (limited) Available from 11:00am to 11:00pm.  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

El Paso Lobby Bar General Opening Hours: 9:00am-12:00am  

Kiosko Beach Bar General Opening Hours: Summer 10:00am-8:00pm, Winter 10:00am-7:00pm  

La Mascara Night Club General Opening Hours: 8:00pm-3:00am  

La Plaza Bar Theater General Opening Hours: 5:00pm-12:00am  

Swim Up Bar General Opening Hours: Summer 10:00am-6:00pm, Winter 9:00am-5:00pm  

Cozumel, open for breakfast, lunch, dinner and late snacks  

Breakfast Hours: 7:00am-10:00am Lunch Hours: 1:00pm-3:00pm Dinner Hours: 6:30pm-10:00pm  

Bonsai(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm and 9:00pm, long pants required for gentlemen  

Cuisine: Japanese.  

(*) Denotes reservation is required.  

La Gondola(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm and 9:00pm, long pants required for gentlemen  

Cuisine: Italian.  

(*) Denotes reservation is required.  

La Hacidena(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm and 9:00pm, long pants required for gentlemen  

Cuisine: Mexican.  

(*) Denotes reservation is required.  

La Marimba(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm and 9:00pm, dress code casual  

Cuisine: Steaks.  

(*) Denotes reservation is required.  

Uxmal(*), Tropical cuisine, seatings for dinner at 6:30pm, 7:00pm, 8:30pm and 9:00pm, dress code casual  

(*) Denotes reservation is required.  

Please Note:  

• The number of guaranteed reservations varies among the different hotels since this is established by their own management based on number of restaurants available on site & the average stay of their guests. Please see below the Length of Stay & Amount of Guaranteed Reservations  

Length of Stay & Amount of Guaranteed Reservations:  

• 1 - 4 nights - 1 guaranteed reservation. 5 - 6 nights - 2 guaranteed reservations.  

• 7 - 9 nights - 3 guaranteed reservations.  

• 10 - 13 nights - 4 guaranteed reservations.  

• 14 nights - 5 guaranteed reservations.  

Restrictions:  

• Reservations have to be made in advance.  

• Dress code applies: gentlemen must wear shirts with sleeves at all specialty restaurants, and they must wear long trousers at most of them. Appropriate footwear is also encouraged.  

• Most restaurants are non-smoking.  

• Also, at certain restaurants there is a minimum age: e.g. Gourmet El Museo at Paraiso Lindo and Gourmet L'Etoile at Paraiso Maya (12 years).  

• Any extra reservation will be granted only if there is availability on the very same day. Guests are placed on a waiting list and they will be notified that afternoon.  

Add-On Package (All Inclusive Package 2015) (back to top)

ALL INCLUSIVE PACKAGE 2015  

Booking Dates: 06/24/2014 - 12/23/2015 Travel Dates: 12/24/2014 - 12/23/2015  

Package Inclusions:  

• Unlimited imported and domestic drinks  

• International buffet restaurant with "show cooking"  

• Mexican, steakhouse and international specialty restaurants with a la carte dining.  

• Beach restaurant and grill for lunch and snacks  

• A total of 6 bars including 1 swim-up bars -24-Hour All inclusive  

Specialty Package (Honeymoon Package 2014-2015) (back to top)

HONEYMOON PACKAGE 2014-2015  

Booking Dates: 11/14/2013 - 12/23/2014 12/24/2014 - 12/23/2015 Travel Dates: 12/24/2013 - 12/23/2014 12/24/2014 - 12/23/2015  

Package Inclusions:  

• Bottle of champagne  

• Fruit basket  

• Iberostar gift  

Please Note:  

• Reception desk will require a marriage certificate copy upon arrival at hotel.  

Package inclusions are subject to change.  

Bonus Features (back to top)

• Chaise lounges  

• Daily activities  

• Parking  

• Towels  

• Bottled water  

• Use of Tennis Courts  

• Watersports (Non-Motorized)  

• Welcome Drink  

• Use of Fitness Center  

Miscellaneous Information (back to top)

MINI CLUB  

• Mini Club for children ages 4 to 12  

Iberostar Exchange Privileges:  

• Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).  

• The same above privileges are given for clients from either Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel  

• Clients from Iberostar Paraiso Lindo have full access to facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Paraiso Maya have full access to facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Grand Hotel Paraiso have full access to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

Spring Break Policy 2015:  

• In order to maintain a family oriented environment, Iberostar Hotels & Resorts has decided to implement the following policies. All groups booked during the months of March and April shall adhere to the following criteria:  

•  

• One parent or chaperone at least 21 years old is required in every room.  

• In the event that any members from the group engage in inappropriate behavior disrespecting hotel staff and/or other guests or causing physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement.  

• Spring Break Policy will be effective for all 2015 Group Bookings made during the months of March and April.  

General Information  

• This IBEROSTAR Resort is a part of the "Premium Collection".