Iberostar Quetzal
Av. Xaman Ha Lote Hotelero No. 2, Fraccionamiento
Playacar, 77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to town, 7 minutes. Distance from hotel to Cancun International Airport (CUN), 45 minutes.  

This hotel has a total of 350 rooms, distributed in 3-story buildings surrounded by jungle and tropical gardens. Among them, the only ones with a front ocean view are the 24 junior suites and the 2 presidential suites. All standard rooms have a balcony with a garden or pool view and they have either two double beds or one king size bed. All rooms have air conditioning and ceiling fan, private bathrooms with shower and hairdryers. They all are equipped with color cable TV with remote control, mini bar with soft drinks, beer and bottled water, coffee maker, telephone, in room safe deposit boxes, iron and ironing board.  

The hotel offers a variety of activities during the day (aerobics, dance lessons, water polo, beach volleyball, basketball, Spanish lessons, etc.). There is 1 multi purpose court and 2 lighted tennis courts (equipment included at no extra charge) and a fitness center. The PADI Dive Center located right at the hotel's beach offers catamarans, kayaks, snorkeling equipment and diving lessons in the pool at no extra charge (for a limited time, based on availability), and optional dives and certification course at an additional cost. Lucy's Mini Club has supervised activities for children 4 to 12 years old, everyday. As for the adults, there is a different show with live music every night at the theater.  

Besides the Buffet Restaurant Cozumel (open for breakfast, lunch and dinner), this hotel features 5 specialty restaurants offering dinner only (limited number of reservations based on stay, dress code): Mexican "La Hacienda", Italian "La Gondola", de Carnes "La Marimba", Tropical "Uxmal"and Japanese "Bonsai". Domestic and international drinks are served at the following bars: "El Paso" (in the lobby area), "La Plaza" (Bar Theater), "El Kiosco" (on the beach), aside from the swim-up bar and the night club "La Mascara". In addition, the hotel offers room service from 11:00am until 11:00pm.  

Hotel Amenities (back to top)
  • Accommodations for Physically Challenged Guests
  • Aerobic Classes
  • Aerobics
  • Aerobics (aqua)
  • Archery
  • Ballroom ($)
  • Banquet Room
  • Bar (swim-up)
  • Bars (5)
  • Basketball Court
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Boat Rentals ($)
  • Bocce
  • Breakfast Room
  • Car Rental Desk ($)
  • Catamarans
  • Children's Activities
  • Children's Playground
  • Conference Room ($)
  • Currency Exchange ($)
  • Disco/Nightclub
  • Dive Center ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Float Mats
  • Floors (3)
  • Golf (nearby) ($)
  • Hospitality Desk
  • Ice Machines
  • Internet Service ($)
  • Jacuzzis (outdoor)
  • Kayaks
  • Laundry Service ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Nightclub
  • Non-Smoking Accommodations (available)
  • Parking Facility
  • Ping Pong
  • Pool (children's)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (6)
  • Rooms (350)
  • Safety Deposit Box (in room)
  • Sailing
  • Sauna
  • Scuba Diving (lessons)
  • Shooting ($)
  • Snack Bar
  • Spa
  • Sundries Shop ($)
  • Taxi Stand ($)
  • Tennis Courts (lighted)
  • Tennis Instructor ($)
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Valet Service ($)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator ($)
  • Wedding Site ($)
  • Windsurfing

Babysitting Services  

• The client must pay the babysitter directly (cash only).  

• The maximum number of children per babysitter is 3 children at a time. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• 2015  

• Children's age break is 12 years old.  

2016  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2016 Please review 2017 maximum occupancy.  

2017 Standard - 4 adults or 2 adults and 2 children, or 3 adults and 1 child.  

• Superior Standard Room - 4 adults or 2 adults and 2 children, or 3 adults and 1 child.  

• Junior Suite - 4 adults or 2 adults and 2 children, or 3 adults and 1 child.  

• Standard Family Room - 6 adults or 4 adults and 2 children, or 3 adults and 3 children, or 5 adults and 1 child.  

• Oceanfront Junior Suite - 4 adults or 2 adults and 2 children, or 3 adults and 1 child.  

• Presidential Suite - 4 adults or 2 adults and 2 children, or 3 adults and 1 child.  

• Please note:  

• There must be at least 4 adults in the Standard Family Room. Children can count towards the adult minimum occupancy but must pay the adult rate.  

• The hotel will be implementing triple and quad restrictions for 03/01/17-04/15/17.  

Standard, has a total area of 377 sq. ft., 2 double beds or 1 king bed, and a charming private balcony with garden or jungle view. There are 2 handicap suites available in this Mexican room category to accommodate travelers with disabilities.  

• Bedding: 1 king bed or 2 double beds.  

Superior Standard Room, is 377 sq. ft. suite. The Superior Standard Room features 2 double beds or 1 king bed and a spectacular private balcony with garden or jungle view.  

• Bedding: 1 king bed or 2 double beds.  

Junior Suite, this spacious and well-appointed Mexican room. The 409 sq. ft. Junior Suite includes 1 king bed, 2 sofas and private balcony with garden or jungle view.  

• Bedding: 1 king bed. View: Garden or Jungle.  

Standard Family Room, Rooms with guranteed connecting bedrooms, one room with 2 double beds and one room with 1 king bed, a private balcony, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, microwave, iron and ironing board and hair dryer. Bathroom with vanity sink, bathrobes, shower. Total area is 754 square feet. Complimentary WiFi in lobby. Room service includes children's menu. Priority reservations at specialty restaurants. Family amenities with children's items. Complimentary access to Hydrotherapy Pool at Spa Sensations.  

• View: Garden or Jungle.  

Oceanfront Junior Suite, Junior Suite with a private balcony with oceanfront view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair straightening iron and hair dryer. Bathroom with vanity sink, shower. Total area is 377 square feet. Convenient location on first floor near pool. Complimentary WiFi in lobby. Complimentary access to Hydrotherapy Pool at Spa Sensations. Daily turndown service.  

• Bedding: 1 king bed or 2 double beds. View: Sea.  

Presidential Suite(*), Suite with oversized bedroom with 1 king bed, walk in closet, adjacent room with 2 double beds, a large living room, a separate dining room and kitchenette. Private terrace with ocean view, whirlpool and sun loungers. Air conditioning, ceiling fan, minibar (stocked daily with international beer, soft drinks and bottled water), room service from 11:00am to 11:00pm, flat screen TV, alarm clock, DVD and CD player, digital safe, coffee maker, microwave, iron and ironing board, hair straightening iron, hair dryer. Spacious bathroom with double vanity sink, bathrobe and slippers, shower and separate tub. Additional half bathroom. Total area is 2282 square feet. Convenient location on second floor near beach and pool. Welcome amenity. Early check-in and late check-out upon availability. Complimentary WiFi in lobby. Unlimited reservations at specialty restaurants. Private check-in in the room. Beach towels in room. Daily turndown service. One romantic turndown service. One aromatherapy service. Complimentary access to Hydrotherapy Pool at Spa Sensations. Espresso machine. Flowers in room. Game console. One romantic dinner. One 50 minute massage per person per stay.  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: shower, safe deposit box, telephone, air conditioning, television, balcony or patio, towels, ceiling fan, coffee/tea maker, crib (on request), hairdryer, heating (central), internet access: ($), iron, ironing board, linens (bed), maid service, mini-bar and smoke detector.  

Room Service (limited) Available from 11:00am to 11:00pm.  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

El Paso Lobby Bar General Opening Hours: 9:00am-12:00am  

Kiosko Beach Bar General Opening Hours: Summer 10:00am-8:00pm, Winter 10:00am-7:00pm  

La Mascara Night Club General Opening Hours: 8:00pm-3:00am  

La Plaza Bar Theater General Opening Hours: 5:00pm-12:00am  

Swim Up Bar General Opening Hours: Summer 10:00am-6:00pm, Winter 9:00am-5:00pm  

Cozumel, open for breakfast, lunch, dinner and late snacks  

Breakfast Hours: 7:00am-10:00am Lunch Hours: 1:00pm-3:00pm Dinner Hours: 6:30pm-10:00pm  

Bonsai(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm and 9:00pm, long pants required for gentlemen  

Cuisine: Japanese.  

(*) Denotes reservation is required.  

La Gondola(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm and 9:00pm, long pants required for gentlemen  

Cuisine: Italian.  

(*) Denotes reservation is required.  

La Hacidena(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm and 9:00pm, long pants required for gentlemen  

Cuisine: Mexican.  

(*) Denotes reservation is required.  

La Marimba(*), seatings for dinner at 6:30pm, 7:00pm, 8:30pm and 9:00pm, dress code casual  

Cuisine: Steaks.  

(*) Denotes reservation is required.  

Uxmal(*), Tropical cuisine, seatings for dinner at 6:30pm, 7:00pm, 8:30pm and 9:00pm, dress code casual  

(*) Denotes reservation is required.  

Please Note:  

• The number of guaranteed reservations varies among the different hotels since this is established by their own management based on number of restaurants available on site & the average stay of their guests. Please see below the Length of Stay & Amount of Guaranteed Reservations  

Length of Stay & Amount of Guaranteed Reservations:  

• 1 - 4 nights - 1 guaranteed reservation.  

• 5 - 6 nights - 2 guaranteed reservations.  

• 7 - 9 nights - 3 guaranteed reservations.  

• 10 - 13 nights - 4 guaranteed reservations.  

• 14 nights - 5 guaranteed reservations.  

Restrictions:  

• Reservations have to be made in advance.  

• Dress code applies: gentlemen must wear shirts with sleeves at all specialty restaurants, and they must wear long trousers at most of them.  

• Appropriate footwear is also encouraged.  

• Most restaurants are non-smoking.  

• Also, at certain restaurants there is a minimum age: e.g. Gourmet El Museo at Paraiso Lindo and Gourmet L'Etoile at Paraiso Maya (12 years).  

• Any extra reservation will be granted only if there is availability on the very same day. Guests are placed on a waiting list and they will be notified that afternoon.  

Add-On Package (Honeymoon Package 2016-2017) (back to top)

HONEYMOON PACKAGE 2016-2017  

Booking Dates: 07/31/2015 - 10/31/2017 Travel Dates: 12/01/2015 - 10/31/2017  

Package Inclusions:  

• Bottle of champagne  

• Fruit basket  

• Iberostar gift  

Please Note:  

• Copy of the marriage certificate will be required upon check-in at the hotel  

• Promotion/Voucher code: HONEYMOON  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

MINI CLUB  

• Mini Club for children ages 4 to 12  

Iberostar Exchange Privileges:  

• Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).  

• The same above privileges are given for clients from either Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel  

• Clients from Iberostar Paraiso Lindo have full access to facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Paraiso Maya have full access to facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Grand Hotel Paraiso have full access to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

General Information  

• This IBEROSTAR Resort is a part of the "Premium Collection".  

Spring Break Groups Policy:  

• Travel Dates: 12/01/2015 - 10/31/2017  

• In order to maintain a family oriented environment, IBEROSTAR Hotels and Resorts will be implementing a policy directed at student/youth groups.  

• Students/youths are considered by the hotel as any person between 16 and 23 years of age.  

• In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, groups shall adhere to the following conditions:  

• Any student/youth group must be pre-approved and will be reviewed on a case by case basis.  

• Upon check in, each group will be required to leave a refundable cash deposit of $200.00 USD per room for any charges or damages that might be incurred during the stay.  

• In the event that any members from the group engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.  

Spring Break Policy:  

• Travel Dates: 12/01/2015 - 10/31/2017  

IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:  

•  

• The minimum age requirement for check in is 18 years of age.  

• One parent or chaperone at least 25 years of age will be required per room for check in.  

• In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.