Iberostar Paraiso del Mar
Chetumal Puerto Jurez Km. 309, Playa Paraiso
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Playa del Carmen, 20 minutes. Distance from hotel to Cancun International Airport (CUN), 30 minutes.  

This is a charming all-inclusive resort, where beautiful architecture meets nature to create a perfect balance. The property offers 400 yards of white sand beach. It has a spectacular lake pool with center islands covered with palm trees, waterfalls and whirlpools, plus a separate children's pool. There is shuttle service within the hotel grounds every 15 minutes. The following services are also available at an extra charge: laundry, babysitting, internet, hospitality desk, shops and 24 hour a day medical service, plus a top-of-the-line spa with beauty salon located at the Iberostar Playa Paraiso Shopping Center. Conference rooms are also available for private events, at a charge. Easy to reach. Hard to leave.  

Easy to reach. Hard to leave.  

Hotel Amenities (back to top)
  • Accommodations
  • Accommodations for Physically Challenged Guests
  • Aerobics (aqua)
  • Archery
  • Babysitting Services ($)
  • Bar (beach)
  • Bar (swim-up) (2)
  • Barber Shop ($)
  • Bars
  • Basketball
  • Basketball (water)
  • Beach
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Bocce
  • Breakfast Room
  • Car Rental Desk ($)
  • Catamarans
  • Children's Activities
  • Children's Playground
  • Conference Rooms ($)
  • Credit Cards (accepted)
  • Currency Exchange ($)
  • Disco/Nightclub
  • Dive Center ($)
  • Doctor (on call) ($)
  • Entertainment
  • Exercise Classes
  • Facilities for Physically Challenged Guests
  • Fitness Center
  • Floors (3)
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop ($)
  • Golf (onsite) ($)
  • Health Club
  • Hospitality Desk
  • Ice Machines
  • Internet Access ($)
  • Jacuzzis (outdoor)
  • Kayaks
  • Laundry Service ($)
  • Lounges
  • Massage Services ($)
  • Massage Services ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Mini Market
  • Multilingual Staff
  • Non-Smoking Accommodations (available)
  • Parking
  • Ping Pong
  • Pool
  • Pool (children's)
  • Pool (freshwater)
  • Pool (outdoor)
  • Pool (salt water)
  • Poolside Grill
  • Poolside Meal Service
  • Ramp (for physically challenged)
  • Recreation Area
  • Restaurant
  • Restaurants (9)
  • Rooms (388)
  • Sailing
  • Sauna ($)
  • Security (24-hour)
  • Spa ($)
  • Suites (16)
  • Sundries Shop
  • Taxi Stand ($)
  • Teen Club
  • Tennis Court (lighted)
  • Tennis Courts (day/night)
  • Tennis Instructor ($)
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Towel Service
  • Towels (beach)
  • Towels (beach/pool)
  • Travel Agency ($)
  • Turkish Bath ($)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator ($)
  • Wedding Site ($)
  • Wheelchair Access
  • Whirlpool
  • Windsurfing
At the Convention Center Babysitting Services  

• The client must pay the babysitter directly (cash only).  

• The maximum number of children per babysitter is 3 children at a time. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Wedding, All Inclusive, Beach, Dive, Spa, Golf, Honeymoon, Romance and Family Friendly.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2017 Standard - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Superior Standard Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child. Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Standard Family Room* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 5 adults and 1 child.  

• Ocean Front Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Ocean Front Superior Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Ocean Front Presidential Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Presidential Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

*There is a 4 adult minimum in the Standard Family Room.  

2018-2019 Standard - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Superior Standard Room - 4 adults or 2 adults and 2 children or 3 adults and 1 child. Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Standard Family Room* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 5 adults and 1 child.  

• Ocean Front Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Ocean Front Superior Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Ocean Front Presidential Junior Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Presidential Suite - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

*There is a 4 adult minimum in the Standard Family Room.  

Standard, (STD) Room with a private balcony with garden view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water). room service from 11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board and hair dryer. King rooms with stand up shower, double rooms with bathtub/shower combo. Total area is 431 square feet.  

• Bedding: 1 king bed or 2 double beds. View: Garden or Jungle.  

Superior Standard Room, (S0H) this room is slight larger than the Standard Room, 431 sq. ft., preferential room location, access to spa wet areas.  

• Bedding: 1 king bed or 2 double beds. View: Garden.  

Junior Suite, (JRS) Junior Suite with a private balcony with garden view, air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board and hair dryer. King rooms with stand up shower, double rooms with bathtub/shower combo. Total area is 474 square feet. Location convenient to pool or beach. Complimentary WiFi in lobby. Complimentary access to Spa Sensations wet area.  

• Bedding: 1 king bed or 2 double beds. View: Garden or Jungle.  

Oceanfront Junior Suite, (FJR) Junior Suite with a private balcony with oceanfront view, air conditioning, ceiling fan, minibar (stocked every other day with international beer, soft drinks and bottled water), room service from 11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair straightening iron and hair dryer. King rooms with stand up shower, double rooms with bathtub/shower combo. Total area is 474 square feet. Complimentary access to Spa Sensations wet area. Complimentary WiFi in lobby. Daily turndown service.  

• Bedding: 1 king bed or 2 double beds.  

Standard Family Room, (PR5) Room with guranteed connecting bedrooms, one room with 2 double beds and one room with 1 king bed. A private balcony with garden view; air conditioning, ceiling fan, minibar (stocked every other day with beer, soft drinks and bottled water), room service from 11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, microwave, iron and ironing board and hair dryer. Bathroom with bathtub/shower combo. Total area is 861 square feet. Complimentary WiFi in lobby. Room service includes children's menu. Family amenities with children's items. Priority reservations at specialty restaurants. Complimentary access to Spa Sensations wet area.  

Oceanfront Superior Junior Suite, (FUJ) Junior Suite with a private balcony with oceanfront access, located on the ground floor, air conditioning, ceiling fan, minibar (stocked every other day with international beer, soft drinks and bottled water), room service from 11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair straightening iron and hair dryer. King rooms with stand up shower, double rooms with bathtub/shower combo. Total area is 474 square feet. Beachfront location on the first floor with direct access to the beach. Complimentary WiFi in lobby. Complimentary access to Spa Sensations wet area. Unlimited dinner reservations. Beach towels in room.  

• Bedding: 1 king bed or 2 double beds.  

Oceanfront Presidential Junior Suite(*), (PEJ) Junior Suite with oversized bedroom with a private terrace with ocean view. Air conditioning, ceiling fan, minibar (stocked daily with beer, soft drinks and bottled water), room service from 11:00am-11:00pm, flat screen TV, alarm clock, digital safe, coffee maker, iron and ironing board, hair dryer, hair straightening iron, bathrobe and slippers. King rooms with stand up shower, double rooms with bathtub/shower combo. Total area is 947 square feet. Oceanfront view. Convenient location, on second floor, near beach and pool. Welcome amenity. Complimentary WiFi in lobby. Complimentary access to Spa Sensations wet area. Unlimited reservations at specialty restaurants. Daily turndown service. Espresso machine. One aromatherapy service. Beach towels in room.  

• Bedding: 2 double beds.  

Presidential Suite(*), (PST) Suite with oversized bedroom with a large living room, a separate dining room and kitchenette. Private wrap around terrace with ocean view, whirlpool and sun loungers. Individually controlled air conditioning, ceiling fan, minibar (stocked daily with beer, soft drinks and bottled water), room service from 11:00am-11:00pm, flat screen TV, alarm clock, DVD and CD player, digital safe, coffee maker, iron and ironing board, hair dryer. Spacious bathroom with double vanity sink, bathrobe and slippers, luxorious bath amenities, shower and separate whirlpool tub. Total area is 2583 square feet. Oceanfront view. Convenient location on the second floor, near beach and pool. Welcome amenity. Early check in and late check out upon availability. Complimentary WiFi in room and lobby. Complimentary access to Spa Sensations wet area. Unlimited reservations at specialty restaurants. Private check in in the room. Beach towels in room. Daily turndown service. One romantic turndown service. Espresso machine, microwave, hair straightening iron. One aromatherapy service. Access to IBEROSTAR Paraiso Lindo. One 50 minute massage per person per stay. One romantic dinner. Game console. Flowers in room. This suite offers the advantage of connecting rooms with a Junior Suite with 2 double beds when purchased separately.  

• Bedding: 1 king bed.  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: hairdryer, telephone, heating (central), towels, housekeeping, trouser press: ($), internet access (wireless):  

• ($), wake-up calls, internet access: ($), iron, ironing board, maid service, mini-bar, air conditioning, movies (in accommodation): ($), alarm clock, non-smoking accommodations, balcony (private), refrigerator, ceiling fan, safe (in accommodation), coffee/tea maker, shower, connecting rooms (available on request), smoke detector, crib (on request) and television (cable, satellite).  

Room Service (limited) from 11:00am to 11:00pm  

Bathtub only in rooms with 2 double beds  

 

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

El Teatro, Bar Salon  

General Opening Hours: 5:00pm-12:00am  

Kiosko, Beach Bar  

General Opening Hours: 10:00am-5:00pm  

La Cupula, Lobby Bar  

General Opening Hours: 9:00am-1:00am  

La Fuente, Lobby Bar  

General Opening Hours: 9:00am-12:00am  

La Perla, Swim Up Bar  

General Opening Hours: 11:00am-5:00pm  

Las Olas, Swim Up Bar  

General Opening Hours: 11:00am-6:00pm  

El Mercado, Open for continental breakfast, breakfast, lunch, dinner & late snacks. Gentlemen must wear shirts with sleeves for dinner  

Dress Code: Casual.  

La Plaza, Gentlemen must wear shirts with sleeves for dinner  

Breakfast Hours: 7:00am-10:00am Dinner Hours: 6:30pm-10:00pm  

Dress Code: Casual.  

El Puente General Opening Hours: 11:00am-6:30pm  

El Colonial(*), Gourmet, open daily for dinner only. Gentlemen must wear shirts with sleeves and long trousers.  

Dinner Hours: 6:30pm-10:00pm  

(*) Denotes reservation is required.  

El Faro(*), Tropical, open daily for dinner only. Gentlemen must wear shirts with sleeves and long trousers.  

Dinner Hours: 6:30pm-10:00pm  

(*) Denotes reservation is required.  

El Rodizio(*), Open daily for dinner only. Gentlemen must wear shirts with sleeves and long trousers.  

Cuisine: Brazilian.  

Dinner Hours: 6:30pm-10:00pm  

(*) Denotes reservation is required.  

Hashiru(*), Open daily for dinner only. Gentlemen must wear shirts with sleeves and long trousers.  

Cuisine: Japanese.  

Dinner Hours: 6:30pm-10:00pm  

(*) Denotes reservation is required.  

La Dorada(*), Open daily for dinner only. Gentlemen must wear shirts with sleeves and long trousers.  

Cuisine: Mediterranean.  

Dinner Hours: 6:30pm-10:00pm  

(*) Denotes reservation is required.  

La Hacienda(*), Open daily for dinner only. Gentlemen must wear shirts with sleeves and long trousers.  

Cuisine: Mexican.  

Dinner Hours: 6:30pm-10:00pm  

(*) Denotes reservation is required.  

Corona General Opening Hours: 5:00pm-1:00am  

Star Rock Cafe General Opening Hours: 8:00pm-3:00am  

El Puerto(*), Open daily for dinner only. Men must wear shirts with sleeves.  

Dinner Hours: 6:30pm-10:00pm  

Dress Code: Casual.  

(*) Denotes reservation is required.  

Please Note:  

• The number of guaranteed reservations varies among the different hotels since this is established by their own management based on number of restaurants available on site and the average stay of their guests.  

Length of Stay & Amount of Guaranteed Reservations:  

• 3 nights: 1 guaranteed reservation.  

• 4 to 6 nights: 2 guaranteed reservations.  

• 7 to 9 nights: 3 guaranteed reservations.  

• 10 to 13 nights: 4 guaranteed reservations.  

• 14 nights: 5 guaranteed reservations.  

Restrictions:  

• Reservations have to be made in advance.  

• Dress code applies: gentlemen must wear shirts with sleeves at all specialty restaurants, and they must wear long trousers at most of them. Appropriate footwear is also encouraged.  

• Most restaurants are non-smoking.  

• Also, at certain restaurants there is a minimum age: e.g.  

• Gourmet El Museo at Paraiso Lindo and Gourmet L'Etoile at Paraiso Maya (12 years).  

• Any extra reservation will be granted only if there is availability on the very same day. Guests are placed on a waiting list and they will be notified that afternoon.  

Add-On Package (Honeymoon Package 2016-2017) (back to top)

HONEYMOON PACKAGE 2016-2017  

Booking Dates: 07/31/2015 - 10/31/2017 Travel Dates: 12/01/2015 - 10/31/2017  

Package Inclusions:  

• Bottle of champagne  

• Fruit basket  

• Iberostar gift  

Please Note:  

• Copy of the marriage certificate will be required upon check-in at the hotel  

• Promotion/Voucher code: HONEYMOON  

Add-On Package (Honeymoon Package 2018-2019) (back to top)

HONEYMOON PACKAGE 2018-2019  

Booking Dates: 06/20/2017 - 10/31/2019 Travel Dates: 11/01/2017 - 10/31/2019  

Package Inclusions:  

• Bottle of champagne  

• Fruit plate  

• Iberostar gift  

Please Note:  

• Marriage certificate copy will be required upon arrival at hotel reception.  

Specialty Package (All Inclusive 2016-2017) (back to top)

ALL INCLUSIVE 2016-2017  

Booking Dates: 07/31/2015 - 10/31/2017 Travel Dates: 12/01/2015 - 10/31/2017  

Package Inclusions:  

• Unlimited imported & domestic drinks  

• International buffet restaurant with "show cooking"  

• Mexican, Mediterranean, Japanese, Tropical, Steakhouse, Brazilian and gourmet a la carte dining  

• Beach restaurant & grill for lunch and snacks  

• Swim-up bars (3), 8 bars  

• Room service from 11:00am to 11:00pm  

• All inclusive is available 24 hours.  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

 

Iberostar Exchange Privileges:  

• Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).  

• The same above privileges are given for clients from either Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel  

• Clients from Iberostar Paraiso Lindo have full access to facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Paraiso Maya have full access to facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Grand Hotel Paraiso have full access to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

General Information  

• This IBEROSTAR Resort is a part of the "Premium Collection".  

Spring Break Groups Policy:  

• Travel Dates: 01/01/2017 - 10/31/2019  

• In order to maintain a family oriented environment, IBEROSTAR Hotels and Resorts will be implementing a policy directed at student/youth groups.  

• Students/youths are considered by the hotel as any person between 16 and 23 years of age.  

• In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, groups shall adhere to the following conditions:  

• Any student/youth group must be pre-approved and will be reviewed on a case by case basis.  

• Upon check in, each group will be required to leave a refundable cash deposit of $200.00 USD per room for any charges or damages that might be incurred during the stay.  

• In the event that any members from the group engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.  

Spring Break Policy:  

• Travel Dates: 01/01/2017 - 10/31/2019  

IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:  

•  

• The minimum age requirement for check in is 18 years of age.  

• One parent or chaperone at least 25 years of age will be required per room for check in.  

• In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.  

 

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Tulum: 60 minutes by car  

• Xel Ha: 60 minutes by car  

• Xcaret: 30 minutes by car