Grand Hyatt Playa del Carmen Resort
1a Avenida Esquina Calle 26, Colonia Centro, Gonzalo Guerrero
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Cancun International Airport (CUN, 50 minutes.  

Spectacularly located on a 460 feet (150 meter) stretch of Playa del Carmen's beautiful white sand beach and turquoise waters, at the corner of 26th Street, the heart of La Quinta Avenida (Fifth Avenue), Grand Hyatt Playa del Carmen Hotel is steps away from the shopping, party and gastronomic scenes. Discover El Paseo, our own extension of La Quinta Avenida with authentic local food. The design concept translates into spaces that are original and memorable, making this hotel in Playa del Carmen the ideal spot for you to explore and enjoy this delightful destination to the fullest, whether at our own facilities or out and about.  

This Playa del Carmen hotel offers a variety of amenities to make the most of your trip to this beautiful coastal town. The spacious guestrooms include terrace suites and gorgeous views of the Caribbean Sea. You will also find over 15,000 square feet of flexible event space, as well as a 5,768 square foot ballroom for parties, weddings, conferences and other gatherings. Indulge in the relaxing Cenote Spa or experience the pristine beaches with nearby beach clubs. If you are looking for tourism information, consult the knowledgeable and friendly staff who will assist you with all of your questions and concerns. Grand Hyatt Hotel in Playa del Carmen is located in paradise, so be sure to explore the magnificent waters and preserved mangroves. Take advantage of the exclusive beach cabanas and relax in our beachside oasis.  

Hotel Amenities (back to top)
  • Activities
  • Activities Desk
  • Aerobic Classes
  • Aerobics (water)
  • Air Conditioning (public areas)
  • Babysitting Services ($)
  • Banquet Room ($)
  • Barber Shop ($)
  • Bars
  • Beach
  • Beauty Salon ($)
  • Bicycle Rentals ($)
  • Breakfast Room ($)
  • Business Center ($)
  • Business Services ($)
  • Car Rental ($)
  • Children's Activities ($)
  • Children's Playground
  • Coffee Shop ($)
  • Concierge
  • Conference Rooms ($)
  • Doctor (on call) ($)
  • Dry Cleaning Services ($)
  • Elevators
  • Entertainment
  • Exercise Classes ($)
  • Fitness Center
  • Front Desk (24-hour)
  • Gift Shop ($)
  • Golf (nearby) ($)
  • Hospitality Desk
  • Internet Access (high speed, wireless)
  • Laundry Service ($)
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Parking ($)
  • Parking (valet) ($)
  • Poolside Beverage Service ($)
  • Poolside Grill ($)
  • Poolside Meal Service ($)
  • Restaurants
  • Security (24-hour)
  • Shoe Shine
  • Snack Bar
  • Spa ($)
  • Tour Desk
  • Tours & Excursions ($)
  • Towels (beach/pool)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Watersports (non-motorized)
  • Wedding Coordinator
  • Wedding Site
 

• Three Infinity pools, children's pool and semi-Olympic sized (25 meter long) lap pool Children's Club  

• Tortuguita Camp Hyatt & Teen Arcade: Young guests will explore the wonder of the Riviera Maya through the hotel's activities. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Honeymoon, Romance, Family Friendly, Beach and Wedding.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old  

Maximum Occupancy:  

2017 Grand - 4 adults or 2 adults and 2 children.  

• Ocean View - 4 adults or 2 adults and 2 children.  

• Swim Up Room - 4 adults.  

• Ocean Front - 4 adults or 2 adults and 2 children.  

• Club View Room - 4 adults or 2 adults and 2 children.  

• Grand Suite - 4 adults or 2 adults and 2 children.  

• Plunge Pool Suite - 4 adults or 2 adults and 2 children.  

2018 Grand - 4 adults or 2 adults and 2 children.  

• Ocean View - 4 adults or 2 adults and 2 children.  

• Swim Up Room - 4 adults.  

• Ocean Front - 4 adults or 2 adults and 2 children.  

• Club View Room - 4 adults or 2 adults and 2 children.  

• Grand Suite - 4 adults or 2 adults and 2 children.  

• Plunge Pool Suite - 4 adults or 2 adults and 2 children.  

Grand, (G2R) Beach chic design in a palette of blue and sand with modern decor, natural woods and fabric and natural light welcomes visitors to this 409 square foot guestroom featuring floor to ceiling windows, mini hub station and wireless internet to keep guests connected. This room includes a furnished balcony, perfect to relax and enjoy views of beautiful gardens, preserved mangrove or the local atmosphere of El Paseo. Additional rain shower and a double sink await in the stunning bathroom. Bedding: 1 king bed or 2 queen beds.  

Ocean View, This room includes a furnished balcony, perfect to relax or enjoy the local atmosphere of El Paseo and partial views of the ocean. A double sink and an additional rain shower await in the stunning bathroom.  

Swim Up Room, Overlooking the garden or the preserved mangrove through floor to ceiling windows, this beautifully appointed 409 square foot guestroom offers direct access to an amazing pool. Simply step off your furnished terrace to enjoy the water and charmingly landscaped surroundings. This guestroom features luxurious linens and stylish furnishings such as a double sink and additional rain shower in the bathroom and amenities such as a mini hub station and wireless internet to keep guests connected.  

• Bedding: 1 king bed.  

Ocean Front, Relax in this spacious and beautifully appointed, 409 square foot guestroom along the edge of the hotel on the Caribbean coast, featuring a spectacular ocean view. Revel in magnificent, picture perfect seascapes through floor to ceiling windows and from the furnished balcony, where you can relax while overlooking the best beach in Playa del Carmen. Each room is fitted with luxurious linens and stylish furnishings such as a double sink, an additional rain shower and amenities such as a mini hub station and wireless internet to keep guests connected.  

• Bedding: 1 king bed.  

Club View Room, Enjoy exclusive amenities such as concierge, private check-in and check-out, daily newspaper and access to the private Grand Club lounge serving continental breakfast and evening hors d'oeuvres daily in our Club Level accommodations. Beach chic design in a palette of blue and sand, modern decor, natural woods and fabric and natural light welcomes visitors to this 409 square foot guestroom that features floor to ceiling windows, a mini hub station and wireless internet to keep guest connected. This room includes a furnished balcony, perfect to relax and enjoy views the beautiful gardens or preserved mangrove or the local atmosphere of El Paseo. A double sink and an additional rain shower await in the stunning bathroom.  

• Bedding: 1 king bed.  

Grand Suite, A 615 square foot oasis with striking oceanfront views is the ideal spot to relax while enjoying the natural beauty of Playa. In these Playa del Carmen suites, sleep in the luxurious plush bed and savor your retreat while you relax and listen to the waves from the chaise lounge on your furnished balcony. A double sink and an additional rain shower await in the stunning bathroom, and exclusive amenities include wireless internet and access to the Grand Club lounge with concierge service, continental breakfast, evening cocktails and hors d'oeuvres daily.  

• Bedding: 1 king bed.  

Plunge Pool Suite, These suites are a privileged haven, with striking oceanfront views and uninterrupted access to a heated private plunge pool. A perfect choice for privacy, these modern and tastefully designed 615 square foot Playa del Carmen suites welcome visitors with floor to ceiling windows and a furnished balcony overlooking the Caribbean. A double sink and an additional rain shower await in the beautiful bathroom and exclusive amenities include wireless internet and access to the Grand Club lounge with concierge service, continental breakfast, evening cocktails and hors d'oeuvres daily. Bedding: 1 king bed.  

Club Level:  

• Daily upgraded continental breakfast in Club Lounge from 7:00am to 11:30am  

• Daily cocktail hour and hors d'oeuvres in Club Lounge from 6:00pm to 9:00pm.  

• Private check-in and check-out in Club Lounge  

• Personalized concierge service from 7:00am to 11:00pm  

• Deluxe amenities in rooms  

All accommodations include: crib (on request), smoke detector, hairdryer, sprinkler system, housekeeping, telephone (two-line), internet access (high speed, wireless), television (remote controlled), iron, turndown service, ironing board, wake-up calls, Jacuzzi, maid service, accommodations (for physically challenged guests), movies (in accommodation), air conditioning, radio, alarm clock, refrigerator, balcony, rollaway bed (on request), bathrobes, room service (24-hour), bedding (premium), safe, blackout drapes, safe (in accommodation), ceiling fan, shower, coffee/tea maker and soundproof.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Main Bar General Opening Hours: 11:00pm to 1:00am  

El Paseo, The hotel's own extension of La Quinta Avenida, El Paseo is the main connection from the hotel entrance to the food & beverage and pool and beach areas. It welcomes guests to the sights, sounds and soul of Grand Hyatt Playa del Carmen Resort. In this corridor, you may also shop and snack from an authentic variety of Mexican kiosks that echo the experience of the local streets of Playa del Carmen: Coffee Bar (Open from 6:00am to 6:00pm), El Kiosco (Open from 8:00am to 4:30pm and 5:30pm to 9:30pm) and Raw Seafood Bar (Open from 1:00pm to 9:00pm).  

La Cocina, Experience an international style restaurant and bar which serves breakfast, lunch and dinner. Oceanfront restaurant located in the main pool area. Offering a great variety for breakfast, lunch and dinner with an emphasis on fresh ingredients, pastries, local and international dishes and a large selection of Caribbean and signature cocktails. La Cocina have service also in the pool & beach areas.  

The Grill At 1-26, Discover fresh dishes and signature steak selections in this ocean view restaurant at Grand Hyatt Playa del Carmen Resort. Find some of the best seafood Playa del Carmen has to offer at one of the most intriguing places to dine in the area. An exquisite variety of prime meat cuts and fresh seafood cooked in our charcoal grill highlight our The Grill at 1-26 restaurant. Overlooking the pool and the Caribbean Sea, it is the perfect place to share with friends or celebrate a romantic dinner. Experience the delicious cuisine from expert chefs from around the world. Dine on authentic plates with inspiration from the Riviera Maya, and enjoy a vast selection of imported wines and top shelf liquors. Savor authentic Caribbean flavors, magnificent presentations and gorgeous decor.  

Add-On Package (Grand Hyatt Meal Plan 2017) (back to top)

GRAND HYATT MEAL PLAN 2017  

Booking Dates: 10/12/2016 - 01/06/2018 Travel Dates: 01/08/2017 - 01/06/2018  

Package Inclusions:  

• Breakfast, lunch and dinner  

• Unlimited snacks at El Paseo during operating hours  

• Unlimited beverages at the Resort (excluding minibar). Some brand restrictions apply.  

Please Note:  

• Not Included:  

• Special cuts and specialty items at The Grill at 1-26 restaurant are subject to surcharge  

• Champagne and fine spirits are subject to surcharge.  

• Minibar  

• Special dining events with special menus offered at certain table service locations  

• In room dining  

• Beverages are served by glass (per bottle consumption not included)  

• Items that are sold at the souvenir shop are not included.  

• Access to the Grand Club lounge unless room category is Club Level or Suite.  

• Does not include guestroom rent cost. Does not include service.  

Package inclusions are subject to change.  

Meal Plan Options (back to top)

Breakfast Buffet Package 2018  

• Offered at La Cocina Restaurant during operation hours for breakfast)  

• Includes tax and tips  

• Promotions and/or special offers never apply to Breakfast Buffet package.  

• Not combinable with any offer or discount.  

• Children up to 5 years old free of charge when having breakfast with their parents when parents have purchased the Breakfast Buffet Package. One child per each adult.  

• Breakfast Buffet Package must be purchased for the entire stay and for all guestroom occupants.  

• Meals not consumed at the hotel are not subject to be credited or reimbursed.  

• Breakfast Buffet Package cannot be purchased on property by the client.  

• Booking Dates: 06/27/2017 - 01/03/2019  

• Travel Dates: 01/07/2018 - 01/03/2019  

Bonus Features (back to top)

 

• Use of Fitness Center  

• Welcome Drink  

• Towels  

• Chaise lounges  

• Bottled water  

Miscellaneous Information (back to top)

 

Tax and Service Fees:  

• Travel Dates: 01/07/2018 - 01/03/2019  

• A Sanitation Tax (if applicable), of $20 (Mexican Pesos), per room, per night is collected at check-in..  

• A Service Contribution of $25.00 USD per room, per night is to be paid by customer directly to the hotel.  

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Resort Fee:  

• Travel Dates: 08/22/2016 - 01/06/2018  

There is a mandatory service charge fee per room, per night to be paid by the customer directly to the hotel. Inclusions are:  

-2 bottles of water in room, replenished daily  

• Complimentary beach chairs -24 hour Stay Fit Health Club access  

• In room tea  

• Nespresso in room machine  

• Bicycles for 1 hour daily  

• Complimentary glass of sparkling wine or water upon check in.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Xcarter Park: 5 miles(8 kms)