Grand Palladium White Sand Resort & Spa
Carretera Chetumal-Puerto Juarez Km 256-100
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Cancun International Airport (CUN), 86 kms (53 miles). Distance from hotel to Playa del Carmen, 25 minutes.  

Stay at one, enjoy all four! The Grand Palladium White Sand Resort and Spa is within a complex of four Palladium hotels. It is located on a lush beachfront of spectacular tropical gardens. Take a stroll on the environmentally friendly trails and observe the impeccably maintained gardens, relax in your spacious modern room, pamper yourself at the state of the art spa, snorkel in the crystal blue water, dine on delicious cuisine, watch a live show, or have a cocktail in one of the many bars. The options are endless for all ages at the Grand Palladium White Sand Resort and Spa.  

Beachfront on the popular Mayan Riviera and surrounded by lush, tropical gardens, the Grand Palladium White Sand Resort & Spa shares this stunning property with the Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa and the Grand Palladium Riviera Resort & Spa. Featuring 264 spacious and modern suites, the resort also features 9 delicious a la carte restaurants (Mexican, Japanese, Mediterranean, Steak House, Italian, Chinese, Brazilian, BBQ Grill and International cuisine), 5 buffet restaurants with show cooking, 26 bars distributed throughout the complex, sports facilities and entertainment activities, so that there is plenty to do to enjoy in this tropical paradise. With the biggest and most complete Spa & Wellness Center in the Mayan Riviera, you can pamper yourself with a luxurious massage or treatment for total relaxation. The daily program consists of sports activities and entertainment for all ages. Either on the beach or at the pool, this resort offers fun for everyone: volleyball, archery, aerobics, salsa & merengue lessons, beach games, video game tournament, Spanish lessons, mini golf tournament, the list is endless. The shows and games at night at the theater, the mini-disco for kids, the Sunset Boulevard disco (ages 18 and up) and live music also delight our guests. Grand Palladium Resorts in the Mayan Riviera are an ideal choice for a family. With connecting rooms especially designed for families and groups, children's menus in the restaurants, ecological tours of the resort to learn about the nature and culture of the area and arts and crafts, children of all ages will have plenty to choose from. The Baby Club (ages 1 to 3), Mini Club (ages 4 to 12) and Black & White Junior's Club (ages 13 to 18) are great options for kids to have fun and interact with others their age from all over the world!  

Hotel Amenities (back to top)
  • Accommodations (264)
  • Activities
  • Activities Desk
  • Aerobic Classes
  • Aerobics (water)
  • Air Conditioning (public areas)
  • Babysitting Services ($)
  • Ballroom ($)
  • Banquet Room
  • Bar (swim-up)
  • Barber Shop ($)
  • Bars (26)
  • Basketball Courts (2)
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Business Center ($)
  • Business Services ($)
  • Car Rental Desk ($)
  • Children's Activities
  • Children's Club
  • Children's Playground
  • Concierge
  • Conference Rooms (9)
  • Currency Exchange
  • Disco/Nightclub
  • Doctor (on call) ($)
  • Dry Cleaning Services ($)
  • Entertainment
  • Exercise Classes
  • Fitness Center
  • Fitness Room
  • Floors (3)
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop
  • Golf (nearby) ($)
  • Health Club
  • Hospitality Desk
  • Ice Machines
  • Laundry Service ($)
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Miniature Golf
  • Multilingual Staff
  • Parking
  • Ping Pong
  • Pools (outdoor) (7)
  • Porters
  • Restaurants (14)
  • Sauna
  • Secretarial Services ($)
  • Security (24-hour)
  • Shuffleboard
  • Snack Bar
  • Spa
  • Sundries Shop
  • Taxi Stand
  • Tennis Court (lighted)
  • Tour Desk
  • Tours & Excursions ($)
  • Towels (beach/pool)
  • Trail (hiking)
  • Trail (jogging)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Watersports (non-motorized)
  • Wedding Coordinator
  • Wedding Site ($)
 

• Free in the lobby.  

• Free WiFi to hotel guests, in the designated area(s) of the hotel is identified as to not included and does not guarantee high speed internet access.  

• High speed internet access will be made available to the hotel guest for a fee payable directly to the hotel. Jacuzzi (outdoor) cold water ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Honeymoon, Romance, Spa, Family Friendly, All Inclusive, Beach, Business and Wedding.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Teen age break when sharing room with 2 adults is 17 years old.  

• Children's age break when sharing room with 2 adults is 12 years old.  

Maximum Occupancy:  

2018 Junior Suite - 4 adults or 2 adults and 2 children.  

• Suite - 4 adults or 2 adults and 2 children.  

• Mayan Suite - 2 adults.  

Please note  

• Minimum occupancy for the Mayan Suite is 2 adults, this category does not allow single occupancy.  

Junior Suite, (JRS) spacious, centrally located rooms. All come with one king sized bed and a sofa bed or two double beds. The Junior Suites are divided into two types, with an open bath with jacuzzi in the middle of the bedroom, ideal for couples or newlyweds, and rooms with an enclosed bath recommended for families. Surrounded by our beautiful gardens, mangrove forests and lake, these suites will make you feel in touch with nature.  

• Bedding: 1 king bed and 1 sofa bed (queen) or 2 double beds. View: Garden or Partial Ocean or Pool.  

Suite, (STE) All Suites have one king sized bed and a lounge with sofa bed for more comfort. The lounge and bedroom are separate, which allows you to create two totally different atmospheres and facilitate comfort during your stay.  

• Bedding: 1 king bed and 1 sofa bed (queen). View: Garden or Ocean or Pool.  

Mayan Suite, (UWE) The White Sand Mayan Suites also have a small jetty where you will have a canoe available to travel around the lake surrounding our facilities. Undoubtedly the best accommodation for enjoying yourself Palladium style surrounded by nature.  

These rooms feature a separate entrance and a terrace, a magnificent bathroom with whirlpool and an outdoor Mayan-style shower. Adults only.  

• Bedding: 1 king bed. View: Lake.  

All accommodations include: ceiling fan, refrigerator, coffee/tea maker, safe (in accommodation), crib (on request): ($), smoke detector, desk, telephone, hairdryer, voicemail, housekeeping, wake-up calls, internet access (wireless), iron, ironing board, Jacuzzi, maid service, air conditioning, mini-bar, alarm clock, mp3 player, balcony, non-smoking accommodations, bathrobes, patio, bathtub (private), radio, blackout drapes and rollaway bed (on request): ($).  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Beach Bar, Colonial Beach open 24 hours. From 8:00pm to 8:00am only beer and 24 hour snacks.  

El Teatro Bar, Riviera Lobby  

General Opening Hours: 8:30pm to 11:00pm  

Hemingway Bar, Kantenah Lobby. Smoking is not permitted from 6:00pm to 12:00am. Premium liquor.  

La Jarra Bar, Kantenah Beach  

General Opening Hours: 10:00am to 6:00pm  

Swim Up Bar, Main pool White Sand/Riviera  

General Opening Hours: 10:00am to 8:00pm  

Swim Up Bar, Main pool Colonial Kantenah  

General Opening Hours: 10:00am to 8:00pm  

White Sand Lobby Bar General Opening Hours: 10:00am to 12:00am  

El Gran Azul, Opposite main swimming pool at Palladium Colonial/Kantenah. Buffet restaurant serving breakfast, lunch and dinner. Shoes and shirts required. Show cooking. Outdoor.  

Kabah, Buffet restaurant at Palladium Riviera. Serving breakfast, lunch and dinner. Shoes and shirts required. Air conditioned. Show cooking.  

La Hacienda, Buffet restaurant at Palladium Colonial. Serving breakfast, lunch and dinner. Shoes and shirts required. Air conditioned.  

• Show cooking.  

La Laguna, Opposite main swimming pool at Palladium White Sand/Riviera. Buffet restaurant serving breakfast, lunch and dinner.  

• Shoes and shirts required. Show cooking. Outdoor.  

Tikal, At Palladium Kantenah. Buffet restaurant serving breakfast, lunch and dinner. Shoes and shirts required. Air conditioned.  

• Show cooking.  

Bamboo, Air conditioned a la carte restaurant, White Sand side, featuring Jasian cuisine specialties for dinner. Long pants and collared shirt required for men. No reservations required.  

El Dorado, Air conditioned a la carte restaurant, Colonial side, featuring steak house cuisine specialties for dinner. Long pants and collared shirt required for men. No reservations required.  

La Adelita, Air conditioned a la carte restaurant, Colonial side, featuring Mexican cuisine specialties for dinner. Long pants and collared shirt required for men. No reservations required.  

Mare Nostrum, Air conditioned a la carte restaurant, Kantenah side, featuring Mediterranean cuisine specialties for dinner. Long pants and collared shirt required for men. No reservations required.  

Punta Emilia Bar, Open air a la carte restaurant, White Sand side, featuring rice and fish cuisine specialties for dinner. Long pants and collared shirt required for men. No reservations required.  

Ribs & More, Air conditioned a la carte restaurant, White Sand side, featuring grill and BBQ cuisine specialties for dinner. Long pants and collared shirt required for men. No reservations required.  

Rodizio, Air conditioned a la carte restaurant, White Sand side, featuring Brazilian cuisine specialties for dinner. Long pants and collared shirt required for men. No reservations required.  

Sumptuori, Air conditioned a la carte restaurant, Kantenah side, featuring Japanese cuisine specialties for dinner. Long pants and collared shirt required for men. No reservations required.  

Please Note:  

• The hotel offers unlimited a la carte dinners, with no restrictions per stay. No need for reservations (first come, first serve method).  

Add-On Package (Luna de Miel Honeymoon Package 2018) (back to top)

LUNA DE MIEL HONEYMOON PACKAGE 2018  

Booking Dates: 04/20/2017 - 12/23/2018 Travel Dates: 12/21/2017 - 12/23/2018  

Package Inclusions:  

• Free room upgrade if available  

• Fruit basket with bottle of champagne  

• A 15% discount on massages  

• Resort credit coupon of $400.00 USD per room  

Specialty Package (All Inclusive 2018) (back to top)

ALL INCLUSIVE 2018  

Booking Dates: 04/20/2017 - 12/23/2018 Travel Dates: 12/21/2017 - 12/23/2018  

Package Inclusions:  

• All meals  

• Domestic drinks  

• Non motorized water sports  

• Entertainment  

• Taxes and tips  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

 

Spa Use Fee Travel Dates: 12/21/2016 - 12/23/2018  

• Grand Palladium Resort guests will have a wet area supplement per day to have access to the hydrotherapy facilities/wet areas of Zentropia Spa and Wellness.  

• Clients that should purchase a spa treatment will not have to pay the access fee on that day of treatment.  

• The use of the gym/exercise rooms will remain free of charge for all registered hotel guests.  

Kid's Clubs Features organized supervised activities, playground, crafts, video games, indoor and outdoor activities.  

• Baby Club for ages 1-2 years old.  

• Open from 9:00am to 5:00pm  

• Kid's Club for ages 3-12 years old.  

• Open from 9:00am to 11:00pm.  

• Teen Club for ages 13-18 years old.  

• Open from 11:00am to 12:00am.  

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

General Information  

• Minimum age for check in is 18 years old.  

• Hotel does not accept Spring Break groups.  

• All air conditioned areas of the hotel are non smoking except rooms.  

• Non smoking rooms available.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Cozumel: 50 minutes by car  

• Xcaret: 30 minutes by car  

• Xel-Ha: 30 minutes by car  

• Chichen Itza: 2 hours, 30 minutes by car