Iberostar Grand Hotel Paraiso
Carretera Chetumal P. Juarez Km. 309
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Playa Del Carmen, 20 minutes. Distance from hotel to Cancun International Airport (CUN), 30 minutes.  

With an impressive neo-classic design, this fine adults only resort in Riviera Maya is designed to fulfill your every need and exceed your every expectation. From your luxurious suite with concierge and personalized butler service, to the highly trained professional staff, the all inclusive 24 hour service will cater to your every whim.  

There are three pools onsite: a lake pool with swim-up bar, a quiet pool and a heated indoor/outdoor pool with retractable roof. Other hotel amenities include shops, a beauty salon and a spa specializing in couples' treatments and massages. In addition, guests enjoy full access to all neighboring hotels in the Iberostar Playa Paraiso complex and El Spa (located at the Shopping Center).  

Hotel Amenities (back to top)
  • Accommodations for Physically Challenged Guests
  • Activities Desk
  • Aerobic Classes
  • Aerobics (aqua)
  • Air Conditioning (public areas)
  • Bar (swim-up)
  • Barber Shop ($)
  • Bars
  • Basketball Court
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Breakfast Room
  • Car Rental Desk ($)
  • Concierge
  • Conference Rooms ($)
  • Currency Exchange
  • Disco
  • Dive Center ($)
  • Doctor (on call) ($)
  • Elevators
  • Entertainment
  • Exercise Classes
  • Facilities for Physically Challenged Guests
  • Fitness Center
  • Floors (3)
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop ($)
  • Golf (onsite) ($)
  • Health Club
  • Hospitality Desk
  • Internet Access (wireless)
  • Jacuzzi (outdoor)
  • Laundry Service ($)
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Parking
  • Parking (valet) ($)
  • Ping Pong
  • Pool (heated)
  • Pool (indoor)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (6)
  • Rooms (310)
  • Sauna
  • Security (24-hour)
  • Shoe Shine
  • Snack Bar
  • Spa ($)
  • Sundries Shop
  • Taxi Stand ($)
  • Tennis Courts (day/night)
  • Tennis Instructor ($)
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Towels (beach/pool)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Watersports ($)
  • Wedding Coordinator ($)
  • Wedding Site ($)
 

• Adults only, all inclusive, 5-star luxury  

• Spacious suites with top-of-the-line amenities  

• Personalized butler service (included in every room category)  

• Gourmet dining and 24-hour gourmet room service ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Adults Only, All Inclusive, Beach, Dive, Wedding, Honeymoon, Romance, Spa and Golf.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• No children allowed. Guests must be at least 18 years old to stay at this hotel.  

Maximum Occupancy:  

2017 Suite - 2 adults.  

• Superior Suite - 2 adults. Pool View Suite - 2 adults.  

• Oceanfront Suite - 2 adults.  

• Superior Oceanfront Suite - 2 adults. Superior Oceanfront Corner Suite - 2 adults. Villa - 2 adults. Presidential Suite - 2 adults.  

2018-2019 Suite - 2 adults.  

• Superior Suite - 2 adults. Pool View Suite - 2 adults.  

• Oceanfront Suite - 2 adults.  

• Superior Oceanfront Suite - 2 adults. Superior Oceanfront Corner Suite - 2 adults. Villa - 2 adults. Presidential Suite - 2 adults  

Suite, (STE) Suite with a private balcony with garden or jungle view, air conditioning, ceiling fan, customizable minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), 24 hour gourmet room service, Concierge and butler service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board, hair dryer, fine European bed linens and luxurious amenities with pillow menu, aromatherapy, bathrobes, slippers and daily turndown service. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. There are 2 handicap suites available with king beds only. Total area is 646 square feet. Complimentary access to Spa Sensations wet area and complimentary WiFi.  

• Bedding: 1 king bed or 2 double beds. View: Garden or Jungle.  

Superior Suite, (SUT) Spacious suite with 2 double beds or 1 king bed and private balcony with garden or jungle view. Air conditioning, ceiling fan, customizable mini bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks. 24-hour gourmet room service. Concierge and butler service. Flat screen television, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board and hair dryer. Fine European bed linens and luxurious amenities with pillow menu, bathrobes, slippers and nightly turndown service with aroma therapy. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. Priority location in main building on upper floor, near restaurants.  

Pool View Suite, (PVS) Suite with a private balcony with pool view, air conditioning, ceiling fan, customizable minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), 24 hour gourmet room service, Concierge and butler service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board, hair dryer, fine European bed linens and luxurious amenities with pillow menu, aromatherapy, bathrobes, slippers and daily turndown service. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. Total area is 646 square feet. Located in Main Building with view of the quiet pool. Beach towels in room. Complimentary access to Spa Sensations wet area and complimentary WiFi.  

• Bedding: 1 king bed. View: Pool.  

Oceanfront Suite, (ONS) Suite with a private balcony with ocean view, air conditioning, ceiling fan, customizable minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), 24 hour gourmet room service, Concierge and butler service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board and hair dryer, fine European bed linens and luxurious amenities with pillow menu, aromatherapy, bathrobes, slippers and daily turndown service. Marble bathrooms with double vanity sink, shower and separate whirlpool tub, hair straightening iron. Total area is 646 square feet. Beachfront location on ground level or first floor. Grand Star Service. Welcome amenity. Complimentary access to Spa Sensations wet area and complimentary WiFi.  

• Bedding: 1 king bed or 2 double beds.  

Superior Oceanfront Suite, (541) Spacious suite with 2 double beds or 1 king bed and private balcony with ocean view. Air conditioning, ceiling fan, customizable mini bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks. 24-hour gourmet room service. Concierge and butler service. Flat screen television, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board and hair dryer. Fine European bed linens and luxurious amenities with pillow menu, bathrobes, slippers and nightly turndown service with aromatherapy. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. Total area is 646 sq. ft.  

Superior Oceanfront Corner Suite, (542) Spacious suite with a private oversized terrace with ocean view and whirlpool. Air conditiong, ceiling fan, customizable minibar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks, 24 hourr gourmet room service, concierge and butler service, flat screen TV, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board, hair dryer, fine European bed linens and luxurious amenities with pillow menu, bathrobes, slippers and nightly turndown service with aromatherapy. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. Total area is 710 square feet.  

• Bedding: 1 king bed.  

Villa, (VIL) Spacious bungalow villa with 1 king bed and large living room area with a garden view. Private swimming pool and outdoor garden area. A/C, ceiling fan, customizable mini bar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks. 24-hour gourmet room service. Concierge and butler service. Flat screen TV, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board and hair dryer. Fine European bed linens and luxurious amenities with pillow menu, bathrobes, slippers and nightly turn down service with aromatherapy. Marble bathrooms with double vanity sink, shower and separate whirlpool tub.  

• Total area is 2090 sq. ft. including the garden.  

Presidential Suite(*), (PST) Suite with oversized bedroom with a walk in closet, a large living room, a separate dining room and kitchenette. Private wrap-around terrace with ocean view, whirlpool and sun loungers. Individually controlled air conditioning, ceiling fan, customizable minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), 24 hour gourmet room service, Concierge and butler service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board, hair dryer and hair straightening iron, fine European bed linens and luxurious amenities with pillow menu, aromatherapy, bathrobes, slippers and daily turndown service. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. Additional half bathroom. Connecting room with 2 double beds available at additional charge. Total area is 2580 square feet. Welcome amenity. Beach towels in room. Grand Star Service. Flowers in suite. Espresso machine. Home theater system with Smart HDTV. Gaming console.  

• One romantic dinner. One romantic turndown service. One 50 minute massage per person per stay. Unlimited golf. Complimentary access to Spa Sensations wet area and complimentary WiFi.  

• Bedding: 1 king bed. View: Oceanfront.  

Grand Star Service:  

• Personalized in-suite check-in with cold towel and chilled champagne  

• Luggage unpacking and packing  

• Nightly pressing service  

• Internal resort complex transportation  

• Personalized in-suite check-out  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: DVD player, turndown service, Jacuzzi, air conditioning, amenity kit, balcony or terrace, bathrobes, bathroom (marble), bed linens (European), clock radio (am/fm w/ CD player), iPod docking station, room service (24-hour), safe deposit box, slippers, telephone, television (cable) and vanity (double).  

Butler Service We feature a unique Concierge and Butler service, offering personalized assistance for dining reservations, pillow menu selections, in room and cocktail preferences and many other caterings.  

Mini-bar Full stocked minibar including mini bottles of premium liquors (which can be customized with the guests' favorite one).  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Coliseo, Theater bar.  

General Opening Hours: 6:00pm-1:00am  

El Mirador, Lobby bar.  

General Opening Hours: 8:00am-1:00am  

Rhapsody, Music bar.  

General Opening Hours: 7:00pm-2:00am  

Sirenita, Swim up bar.  

General Opening Hours: 9:00am-6:00pm  

Esplendido, Smoking room.  

General Opening Hours: 6:00pm-1:00am  

Bella Vista, Buffet, no bathing suits.  

Lunch Hours: 12:00pm to 5:00pm  

Dress Code: Casual.  

Haiku(*) Cuisine: Japanese.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

(*) Denotes reservation is required.  

L'atelier(*), Gourmet restaurant.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

(*) Denotes reservation is required.  

La Brisa, Buffet, no bathing suits.  

Breakfast Hours: 7:00am-11:30am  

Dress Code: Casual.  

Toni's(*) Cuisine: Seafood, Steaks.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

(*) Denotes reservation is required.  

Venecia(*) Cuisine: Italian.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

(*) Denotes reservation is required.  

Please Note:  

• Dress Code for Men in Specialty Restaurants: Long trousers, sleeved shirts and closed toed shoes.  

• Guests can dine every night at an a la carte restaurant, but they still need to make reservations in advance as their availability depends on the hotel's occupancy.  

• Most restaurants are non-smoking.  

• At certain restaurants there is a minimum age.  

Add-On Package (Honeymooon Package 2016-2017) (back to top)

HONEYMOOON PACKAGE 2016-2017  

Booking Dates: 07/27/2015 - 10/31/2017 Travel Dates: 12/01/2015 - 10/31/2017  

Package Inclusions:  

• Bottle of champagne  

• Fruit basket  

• Special turndown service  

• Room upgrade (based upon availability)  

Please Note:  

• Marriage certificate copy will be required at arrival at the hotel's reception desk.  

Add-On Package (Honeymooon Package 2018-2019) (back to top)

HONEYMOOON PACKAGE 2018-2019  

Booking Dates: 06/19/2017 - 10/31/2019 Travel Dates: 11/01/2017 - 10/31/2019  

Package Inclusions:  

• Bottle of champagne  

• Fruit basket  

• Special turndown service  

• Iberostar Gift  

Please Note:  

• Marriage certificate copy will be required at arrival at the hotel's reception desk.  

Package inclusions are subject to change.  

Bonus Features (back to top)

 

• Bottled water  

• Chaise lounges  

• Daily activities  

• Daily newspaper  

• Welcome Drink  

• Use of Fitness Center  

• Use of Tennis Courts  

• Watersports (Non-Motorized)  

• Towels  

Miscellaneous Information (back to top)

 

Iberostar Exchange Privileges:  

• Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).  

• The same above privileges are given for clients from either Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel  

• Clients from Iberostar Paraiso Lindo have full access to facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Paraiso Maya have full access to facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Grand Hotel Paraiso have full access to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

General Information  

• This IBEROSTAR Resort is a part of the "Grand Collection"  

Spring Break Groups Policy:  

• Travel Dates: 01/01/2017 - 10/31/2019  

• In order to maintain a family oriented environment, IBEROSTAR Hotels and Resorts will be implementing a policy directed at student/youth groups.  

• Students/youths are considered by the hotel as any person between 16 and 23 years of age.  

• In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, groups shall adhere to the following conditions:  

• Any student/youth group must be pre-approved and will be reviewed on a case by case basis.  

• Upon check in, each group will be required to leave a refundable cash deposit of $200.00 USD per room for any charges or damages that might be incurred during the stay.  

• In the event that any members from the group engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.  

Spring Break Policy:  

• Travel Dates: 01/01/2017 - 10/31/2019  

IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:  

•  

• The minimum age requirement for check in is 18 years of age.  

• One parent or chaperone at least 25 years of age will be required per room for check in.  

• In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Xel Ha  

• Tulum  

• Xcaret