Iberostar Grand Paraiso
Carretera Chetumal P. Juarez Km. 309
77710 Playa del Carmen, Quintana Roo, Mexico

Distance from hotel to Playa Del Carmen, 20 minutes. Distance from hotel to Cancun International Airport (CUN), 30 minutes.  

Standing majestically on the shores of Riviera Maya, no expense was spared in creating this all-inclusive playground reserved exclusively for adults. Experience the ultimate in luxury at the Conde Nast award- winning Iberostar Grand Paraiso. Here, personalized butler service fulfills every whim. Dining is unforgettable. A world-class spa melts the world away. And each suite is, in a word, spectacular. Stunning architecture, endless spoils, worlds of flavors and international delicacies await those fortunate enough to find themselves here.  

Hotel Amenities (back to top)
  • Accommodations for Physically Challenged Guests
  • Activities Desk
  • Aerobic Classes
  • Aerobics (aqua)
  • Air Conditioning (public areas)
  • Bar (swim-up)
  • Barber Shop ($)
  • Bars
  • Basketball Court
  • Beach (onsite)
  • Beauty Salon ($)
  • Billiards
  • Breakfast Room
  • Car Rental Desk ($)
  • Casino
  • Concierge
  • Conference Rooms ($)
  • Currency Exchange
  • Disco
  • Dive Center ($)
  • Doctor (on call) ($)
  • Elevators
  • Entertainment
  • Exercise Classes
  • Facilities for Physically Challenged Guests
  • Fitness Center
  • Floors (3)
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop ($)
  • Golf (18-hole, onsite)
  • Golf (onsite) ($)
  • Health Club
  • Hospitality Desk
  • Internet Access (wireless)
  • Jacuzzi (outdoor)
  • Laundry Service ($)
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Parking
  • Parking (valet) ($)
  • Ping Pong
  • Pool (heated)
  • Pool (indoor)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Poolside Meal Service
  • Restaurants (6)
  • Room Service (24-hour)
  • Sauna
  • Security (24-hour)
  • Shoe Shine
  • Snack Bar
  • Spa
  • Spa ($)
  • Suites (310)
  • Sundries Shop
  • Taxi Stand ($)
  • Tennis
  • Tennis Courts (day/night)
  • Tennis Instructor ($)
  • Theater
  • Tour Desk ($)
  • Tours & Excursions ($)
  • Towels (beach/pool)
  • Travel Agency ($)
  • Umbrellas (beach/pool)
  • Volleyball (beach)
  • Watersports ($)
  • Wedding Coordinator ($)
  • Wedding Site ($)
 

• Complimentary WiFi  

• Exchange privileges with Iberostar Paraso Maya, Iberostar Paraiso Lindo, Iberostar Paraso Beach and Iberostar Paraiso Del Mar  

• Kids Club for children ages 4-12/Teen club Iberostar Grand Collection includes the following:  

• Adults only, all inclusive, 5-star luxury  

• Spacious suites with top-of-the-line amenities  

• Personalized butler service (included in every room category)  

• Gourmet dining and 24-hour gourmet room service ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Beach, Dive, Golf, Honeymoon, All Inclusive, Spa, Wedding, Adults Only and Romance.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• No children allowed.  

• Guests must be at least 18 years old to stay at this hotel.  

Maximum Occupancy:  

2019 Suite - 2 adults.  

• Superior Suite - 2 adults. Oceanfront Suite - 2 adults.  

• Suite Star Prestige - 2 adults.  

• Suite Oceanfront Superior - 2 adults.  

Suite, (STE) Suite with a private balcony with garden or jungle view, air conditioning, ceiling fan, customizable minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), 24 hour gourmet room service, Concierge and butler service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board, hair dryer, fine European bed linens and luxurious amenities with pillow menu, aromatherapy, bathrobes, slippers and daily turndown service. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. There are 2 handicap suites available with king beds only. Total area is 646 square feet. Complimentary access to Spa Sensations wet area and complimentary WiFi.  

• Bedding: 1 king bed or 2 double beds. View: Garden or Jungle.  

Superior Suite, (SUT) Spacious suite with a private balcony with garden or jungle view. Air conditioning, ceiling fan, customizable minibar stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks. 24-hour gourmet room service. Concierge and butler service. Flat screen television, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board and hair dryer. Fine European bed linens and luxurious amenities with pillow menu, bathrobes, slippers and nightly turndown service with aromatherapy. Marble bathrooms with double vanity sink, shower and separate whirlpool tub. Priority location in main building on upper floor, near restaurants.  

• Bedding: 1 king bed or 2 double beds.  

Oceanfront Suite, (ONS) Suite with a private balcony with ocean view, air conditioning, ceiling fan, customizable minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), 24 hour gourmet room service, Concierge and butler service, flat screen TV, alarm clock, iPod/MP3 docking station, DVD and CD player, digital safe, coffee maker, iron and ironing board and hair dryer, fine European bed linens and luxurious amenities with pillow menu, aromatherapy, bathrobes, slippers and daily turndown service. Marble bathrooms with double vanity sink, shower and separate whirlpool tub, hair straightening iron. Total area is 646 square feet. Beachfront location on ground level or first floor. Welcome amenity. Complimentary access to Spa Sensations wet area and complimentary WiFi.  

• Bedding: 1 king bed or 2 double beds.  

Suite Star Prestige, Marble bathroom with double vanity sink, shower and separate whirlpool tub, 24 hour gourmet room service, Concierge and butler service, minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), flat screen TV, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron, ironing board, hair dryer, bathrobes, slippers and nightly turndown service with aromatherapy, fine European bed linens and luxurious amenities with pillow menu, air conditioning, ceiling fan, 646 square feet. Complimentary access to Spa Sensations wet area.  

• Complimentary round of golf per person, for stays of 3 or more nights.  

• Star Prestige amenities and access to the exclusive areas.  

• View: Garden or Jungle.  

Suite Oceanfront Superior, Marble bathroom with double vanity sink, shower and separate whirlpool tub, 24 hour gourmet room service, Concierge and butler service, minibar (stocked daily with premium liquors, international and domestic beer, soft drinks, bottled water and snacks), flat screen TV, alarm clock, docking station, DVD and CD player, digital safe, coffee maker, iron, ironing board, hair dryer, bathrobes, slippers and nightly turndown service with aromatherapy, fine European bed linens and luxurious amenities with pillow menu, air conditioning, ceiling fan, 646 square feet. Priority ocean front location on top floor close to the beach and main pool. Complimentary access to Spa Sensations wet area. Complimentary round of golf per person, for stays of 3 or more nights. Grand Star service.  

Star Prestige Inclusions:  

• Room Amenities:  

• Welcome champagne bottle with fruit platter  

• Aromatherapy for a spa like experience  

• Exclusive bath and body products  

• Home theater system  

• Smart TV entertainment center  

• Nespresso coffee machine  

• Premium wine and liquour (750 ml) bottles: whiskey, gin, rum, vodka  

• Superior snack package with assorted cookies, nuts and chips  

Superior Services:  

• Private check in & check out at Member's lounge  

• Concierge service  

• Priority reservations for specialty restaurants  

• Premium wine list at specialty restaurants  

• Grand Star Service available on request, packing & unpacking  

• Superior spirits, branded coffee & juice bar  

• Special social events  

Superior Services at Beach Club:  

• Private beach area with Balinese day beds and sun chairs  

• Premium music system  

• Selected play list  

• Food happenings  

• Upgraded towels  

• Butler services  

Events & Activities:  

• Exclusive house Mixology recipes and featured cocktails  

• Wine tasting and food pairing experiences  

• Intimate living room equipped with a giant flat screen TV  

Sports:  

• One golf round per adult for 3 night stay and two golf rounds per adult for 4 nights or more.  

• If golf round is not available them guests will receive one 50 minute Swedish massage for 3 night stay, per adult and two 50 minute Swedish massages for 4 nights or more.  

Grand Star Service:  

• Personalized in-suite check-in with cold towel and chilled champagne  

• Luggage unpacking and packing  

• Nightly pressing service  

• Internal resort complex transportation  

• Personalized in-suite check-out  

All accommodations include: Jacuzzi, vanity (double), amenity kit, balcony or terrace, bathrobes, bathroom (marble), bed linens (European), clock radio (am/fm w/ CD player), iPod docking station, room service (24-hour), safe deposit box, slippers, telephone, television (cable), turndown service, DVD player and air conditioning.  

Butler Service  

• The hotel features a unique Concierge and Butler service, offering personalized assistance for dining reservations, pillow menu selections, in room and cocktail preferences and many other caterings.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Coliseo, Theater bar.  

General Opening Hours: 6:00pm-1:00am  

El Mirador, Lobby bar.  

General Opening Hours: 8:00am-1:00am  

Rhapsody, Music bar.  

General Opening Hours: 7:00pm-2:00am  

Sirenita, Swim up bar.  

General Opening Hours: 9:00am-6:00pm  

Spa, Health Bar. Enjoy a range of beverage options that are perfect for a luxury spa experience.  

Esplendido, Smoking room.  

General Opening Hours: 6:00pm-1:00am  

Bella Vista, Buffet, no bathing suits.  

Lunch Hours: 12:00pm to 5:00pm  

Dress Code: Casual.  

Haiku(*) Cuisine: Japanese.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

(*) Denotes reservation is required.  

L'atelier(*), Gourmet restaurant.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

(*) Denotes reservation is required.  

La Brisa, Buffet, no bathing suits.  

Breakfast Hours: 7:00am-11:30am  

Dress Code: Casual.  

Toni's(*) Cuisine: Seafood, Steaks.  

Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily  

(*) Denotes reservation is required.  

Venezia(*), Enjoy a la carte pasta and rice dishes, pizzas and traditional starters that feature the flavors of this beloved Mediterranean country. The dress code is resort evening attire. Men should wear long pants with long or short sleeved shirts.  

Cuisine: Italian.  

(*) Denotes reservation is required.  

Please Note:  

• Dress code for men in specialty restaurants: Long trousers, sleeved shirts and closed toed shoes.  

• Guests can dine every night at an a la carte restaurant, but they still need to make reservations in advance as their availability depends on the hotel's occupancy.  

• Most restaurants are non-smoking.  

• At certain restaurants there is a minimum age.  

Add-On Package (Honeymooon Package 2019) (back to top)

HONEYMOOON PACKAGE 2019  

Booking Dates: 06/20/2018 - 10/31/2019 Travel Dates: 11/01/2018 - 10/31/2019  

Package Inclusions:  

• Bottle of champagne  

• Fruit basket  

• Special Iberostar gift  

Please Note:  

• Marriage certificate copy will be required at arrival at the hotel's reception desk.  

Package inclusions are subject to change.  

Bonus Features (back to top)

 

• Towels  

• Use of Fitness Center  

• Use of Tennis Courts  

• Watersports (Non-Motorized)  

• Daily newspaper  

• Bottled water  

• Chaise lounges  

• Daily activities  

• Welcome Drink  

Miscellaneous Information (back to top)

 

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Iberostar Exchange Privileges:  

• Clients from Iberostar Paraiso del Mar and Iberostar Paraiso Beach can spend the day (9:00am to 6:00pm) at Iberostar Tucan and Iberostar Quetzal or Iberostar Cozumel without paying for a day pass (transportation not included).  

• The same above privileges are given for clients from either Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel  

• Clients from Iberostar Paraiso Lindo have full access to facilities & restaurants (if availability allows it) at Iberostar Paraiso del Mar and Iberostar Paraiso Beach and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Paraiso Maya have full access to facilities & restaurants (if availability allows it) of Iberostar Paraiso del Mar and Iberostar Paraiso Beach as well as Paraiso Lindo and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

• Clients of Iberostar Grand Hotel Paraiso have full access to facilities & restaurants (if availability allows it) to the whole Paraiso Complex and have a day access (9:00am to 6:00pm) to Iberostar Tucan, Iberostar Quetzal or Iberostar Cozumel (transportation not included).  

Spring Break Policy:  

• Travel Dates: 01/01/2018 - 10/31/2019  

IBEROSTAR Hotels and Resorts is a family oriented environment. Bookings traveling in the months of March and April will be subject to the following conditions:  

•  

• The minimum age requirement for check in is 18 years of age.  

• One parent or chaperone at least 25 years of age will be required per room for check in.  

• In the event that any guests engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the said guest without reimbursement or refund of the remaining nights.  

Spring Break Groups Policy:  

• Travel Dates: 01/01/2018 - 10/31/2019  

• In order to maintain a family oriented environment, IBEROSTAR Hotels and Resorts will be implementing a policy directed at student/youth groups.  

• Students/youths are considered by the hotel as any person between 16 and 23 years of age.  

• In addition to the Spring Break Policy instituted for all bookings traveling in the months of March and April, groups shall adhere to the following conditions:  

• Any student/youth group must be pre-approved and will be reviewed on a case by case basis.  

• Upon check in, each group will be required to leave a refundable cash deposit of $200.00 USD per room for any charges or damages that might be incurred during the stay.  

• In the event that any members from the group engage in inappropriate behavior disrespecting hotel staff and/or other guests or cause physical damages to the facilities, the hotel management reserves the right to expel the entire group without reimbursement or refund of the remaining nights.  

General Information  

• This IBEROSTAR Resort is a part of the "Grand Collection"  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Xel Ha  

• Tulum  

• Xcaret