El Dorado Royale Riviera Maya, a Spa Resort by Karisma
Carretera Cancun, Tulum km 45
77710 Riviera Maya, Quintana Roo, Playa del Carmen, Mexico

Distance from hotel to town, 25 miles (40 kms). Distance from hotel to Cancun International Airport (CUN), 18 miles (29 kms).  

El Dorado Royale Riviera Maya, a Spa Resort by Karisma is an adults only resort located in the heart of the Riviera Maya. Nestled on a mile-long strand of pearl white beach, guests will find world-class restaurants, renowned chefs, personal concierges and bars. Guests of El Dorado Royale, are more than welcome to visit El Dorado Casitas Royale and Generations Riviera Maya next door to partake in their activities and enjoy restaurants and most bars. Whether you are coming here to get married, escaping on your honeymoon or celebrating a beautiful life together, El Dorado Royale provides the perfect backdrop for romance. 25 minutes south of Cancun, 10 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun. A romantic secluded all inclusive 478 room Spa Resort for adults only.  

Hotel Amenities (back to top)
  • Activities (recreational)
  • Ballroom
  • Banquet Facilities
  • Bar (swim-up) (3)
  • Bars/Lounges (5)
  • Beauty Salon ($)
  • Bicycling
  • Boats (paddle) ($)
  • Car Rentals ($)
  • Conference Rooms
  • Currency Exchange ($)
  • Dry Cleaning Services ($)
  • Entertainment (nightly)
  • Equipment Rentals ($)
  • Fishing (deep sea)$
  • Fitness Center
  • Gift Shop
  • Jacuzzis
  • Kayaks
  • Laundry Service ($)
  • Medical Services ($)
  • Restaurants
  • Safe Deposit Boxes
  • Sauna ($)
  • Scuba Diving ($)
  • Shop (logo) ($)
  • Snorkeling
  • Spa
  • Sports Center
  • Steam Rooms
  • Tour Desk ($)
The Exclusive Concierge Service hours are from 8:00am to 5:30pm Shuttle  

• Courtesy bus to Cancun and Playa del Carmen Pools: (5) Including a natural salt water pool ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• No children allowed.  

• You must be at least 18 years of age to stay at this hotel.  

Maximum Occupancy:  

2018 Royal Suite - 2 adults.  

• Royal Swim Up Suite - 2 adults.  

• Luxury Jacuzzi Junior Suite - 3 adults.  

• Beachfront Jacuzzi Junior Suite - 2 adults.  

• Swim Up Jacuzzi Junior Suite - 3 adults.  

• Beachfront Honeymoon Suite - 2 adults.  

• Two Bedroom Presidential Suite - 6 adults.  

• Connoisseur Two Bedroom Suite - 6 adults.  

2019 Royal Suite - 2 adults.  

• Royal Swim Up Suite - 2 adults.  

• Luxury Jacuzzi Junior Suite - 3 adults.  

• Beachfront Jacuzzi Junior Suite - 2 adults.  

• Swim Up Jacuzzi Junior Suite - 3 adults.  

• Beachfront Honeymoon Suite - 2 adults.  

• Connoisseur Two Bedroom Suite - 6 adults.  

Royal Suite(*), Room carefully decorated updated and designed to relax and enjoy, with DVD-player, connoisseur cabinet with four different selected spirits to delight, upgraded minibar. Welcome amenities (fruit basket, bottle of champagne and house wine), daily turn down service Butler/ concierge service available supporting guest needs, aromatherapy and pillow menu to choose, dinner reservations, movie selection menu, in suite complimentary internet access. All rooms feature lovely wooden furniture. Within the hotel facilities: internet phone, Elounge and beach candle lit dinner once during their stay. 590 square feet or 54.813 square meters. Located in Villas 40, 41, 42.  

• Bedding: 1 king bed.  

Royal Swim Up Suite(*), (RWY) Step into your lazy river just outside your Royal Suite. Room carefully decorated updated and designed to relax and enjoy, with DVD player, connoisseur cabinet with four different selected spirits to delight, upgraded minibar. Welcome amenities (fruit basket, bottle of champagne and house wine), Daily turn down service Butler/concierge service available supporting guest needs, aromatherapy and pillow menu to choose, dinner reservations, movie selection menu, in suite complimentary internet access. All rooms feature lovely wooden furniture. Within the hotel facilities: internet phone, Elounge and beach candle lit dinner once during their stay. 590 square feet or 54.813 square meters. Located in Villas 40, 41, 42.  

• Bedding: 1 king bed.  

Luxury Jacuzzi Junior Suite, These suites are surrounded by lavish garden views and are decorated with inspirational Mexican culture. Featuring authentic dark wood furniture, each suite has contemporary bathrooms equipped with a luxury Jacuzzi, double sinks and the hotel's signature amenities, creating an overall relaxing and romantic atmosphere. Size: 590 square feet/55 square meters.  

• Bedding: 1 king bed or 2 double beds. View: Garden.  

Beachfront Jacuzzi Junior Suite, (VFD) These suites are decorated with inspirational Mexican culture located a few steps from the beach and close to a pool & natural salt pool. Featuring authentic dark wood furniture, each suite has contemporary bathrooms equipped with luxury Jacuzzi, double sinks and the hotel's signature amenities, creating an overall relaxing and romantic atmosphere. Size: 590 square feet/ 54.81 square meters.  

• Bedding: 1 king bed.  

Swim Up Jacuzzi Junior Suite, (SJJ) With convenient direct access to a semi- private pool from your terrace, these suites are decorated with inspirational Mexican culture. Featuring authentic dark wood furniture, each suite has contemporary bathrooms equipped with luxury Jacuzzi, double sinks and the hotel's signature amenities, creating an overall relaxing and romantic atmosphere. Located from Villa 1 to 5 and from Villa 51 to 55. Size: 590 square feet/54.81 square meters.  

• Bedding: 1 king bed or 2 double beds. View: Partial Ocean.  

Beachfront Honeymoon Suite, These suites feature elegancy, charm and are full of romance with an amazing view of the Caribbean, great to lose yourself in a moment and enjoy paradise. Includes authentic dark wood furniture, each suite has contemporary bathrooms equipped with luxury Jacuzzi, double sinks and the hotel's signature amenities, creating an overall relaxing and romantic atmosphere. Premium services included:  

• Personalized check-in, upgraded in-room amenities, champagne and fruit platter upon arrival, additional pillow menu, in-room aromatherapy menu, premium room service, Personal Concierge, exclusive pool and beach butler service. Includes the Honeymoon and Anniversary package when guests stay a minimum of 3 nights and guests must travel within 30 days of wedding date. Size: 590 square feet/54.81 square meters.  

• Bedding: 1 king bed.  

12/23/2017 - 12/22/2018 Two Bedroom Presidential Suite(*), Step inside the oceanfront Presidential Suite. Includes a master bedroom with king size bed, a second bedroom with 2 double beds, living room, dining room, private swimming pool, indoor and outdoor Jacuzzis, outdoor hammocks and much more. The 2 Bedroom Presidential Suite includes more than just the spaciousness of the one-story suite; it goes above and beyond your wildest expectations of extravagance. Oversized bathrooms for both bedrooms, plasma screen TV and DVD player in both bedrooms, surround sound theater in living room, ceiling fans, air conditioning, fine Italian linens, iron and ironing board in both bedrooms, lavish amenities kit, luxury bath products, private swimming pool with personal chaise lounge chairs and beds, hammock on private patio Blender, coffee maker, microwave and stovetop (all inside your personal kitchenette), crystal glassware, cable TV, wireless internet access, fully stocked premium bar (alcohol, wine, champagne, juice, tea, bottled water, ice cream and deluxe fruit baskets), elegant welcoming decoration for suite including fresh flowers.  

• 3584.50 square feet/333 square meters. Located in Villas Coba (5601 & 5602), Chichen (5603 & 5604), Tulum (5605 & 5606).  

• Bedding: 1 king bed and 2 double beds. View: Oceanfront.  

Connoisseur Two Bedroom Suite, Connoissuer Collection Program Inclusions:  

• Connoisseur phone line to assist with planning your vacation, pre-schedule dinner reservations, spa treatments, activities  

• Premium branded bathroom amenities -15% discount on Food & Beverage expenses (premium wines and liquors) and all spa services  

• Customizable bar (from Gourmet Inclusive menu)  

• Escorted by your Mayordomo and in room check-in  

• Pillow menu  

• Aromatherapy menu  

• Cell phone to use during your stay  

• Priority seating at hotel restaurants  

• Personalized bathrobes  

• Dessert trays during turndown service  

• Fruit baskets  

• Espresso machines  

• Premium coffee and teas  

• Smart TV  

• Daily selection of newspapers/magazines  

• Dedicated Mayordomo  

• Gourmet Inclusive  

• Dedicated beach beds  

• Unlimited romantic beach/pier dinners (must be prearranged with Mayordomo 24 hours in advance)  

• Nightly turndown gifts  

• Departure gift  

• Private roundtrip airport transfer for up to 5 people  

• Welcome bottle of champagne  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: air conditioning, alarm clock radio, bath (private), ceiling fans, coffee maker, hairdryer, television (satellite), iron, ironing board, safe deposit box, shower, telephone (direct dial) and internet access (wireless).  

Miscellaneous Amenities -private terrace with a hammock and amenity kit -mini-bar with soft drinks  

 

Telephone (international Direct Dial) Effective October 1, 2015, free unlimited international calling from Mexico to anywhere in the world is included.  

Room Service (24-hour)  

• Restrictions apply during rainy days.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Bellinis Bar, Enjoy from a variety of Bellini's in a contemporary lounge ambiance.  

Gaviotas Seashore Bar, Located in front of Kampai restaurant  

General Opening Hours: 8:00am to 11:00pm  

Jojo's Beach Bar, Located on the beach with spectacular views of the ocean.  

Kick Bar, Get a true kick from a selection of zesty Mexican specialties, accompanied by a cool beer or a variety of premium beverages.  

Las Guacamayas, Swing by Las Guacamayas for a night to unwind with live music and performances, delectable cuisine, swinging chairs and lounge beds, and a tempting variety of drinks, including cold Mexican beers, cheladas, exotic cocktails, aged tequila, and more.  

General Opening Hours: 5:00pm-2:00am  

Martinis Lobby Bar, Step within this sophisticated bar to taste the best martinis in the Riviera Maya, along with an impressive selection of premium drinks.  

Swim Up Bar La Isla, La Isla serves up a variety of premium national and international drinks, right under the bright Riviera Maya sunshine. Located at La Isla Swimming Pool.  

General Opening Hours: 9:00am-5:00pm  

Swim Up Bar Las Fuentes, A day spent soaking in the Riviera Maya sunshine should be complemented by refreshing cocktails. Swim over to Fuentes for premium beverages served right within the pool. Located at Fuentes Swimming Pool.  

General Opening Hours: 9:00am-5:00pm  

Swim Up Bar Tucanes, Don't ever leave the pool to quench your thirst. Swim over to Tucanes and take your pick from a wide selection of premium drinks. Located at Tucanes Swimming Pool.  

General Opening Hours: 9:00am to 5:00pm  

Santa Fe Grill, In the midst of decor reminiscent of the old New Mexico missions, Santa Fe Grill is an innovative proposal catering unique flavors on coal oven cooked dishes and presentations ideal for sharing. It is, no doubt, a memorable experience for the guest, recommended to enjoy at sunset due to its spectacular view of the sun setting over the surrounding mangrove. Open for dinner.  

Cocotal Restaurant, At Cocotal, elegant decor is paired with divine international cuisine to make for the most delightful of a la carte dining experiences.  

Dress Code: Casual Elegant.  

D'italia Casitas, Contemporary authentic Italian cuisine in a luxury beachfront setting that offers traditional dishes, along with creations from the hotel's international chefs.  

D'italia Contemporary Restaurant, Indulge in decadent classic Italian dishes in this romantic venue offering gorgeous views of the resort's gardens.  

Dinner Hours: 5:30pm-10:00pm  

Dress Code: Casual Elegant.  

Fuentes Culinary Theatre(*), Combine your dining and entertainment plans into one unforgettable night. The Fuentes-Culinary Theatre offers one of the most innovative culinary experiences imaginable, featuring a full cooking show under one of the resort's beautiful palapas. The head Chef and Sommelier will take the audience through the melding of textures, flavors, colors and aromas of the finest ingredients from their very own Greenhouse, and pair them with a premier selection of wines, all producing an astonishing five course meal for your appetite's delight. Only one daily sitting starting with a welcome cocktail at 7:00pm followed by dinner and the show at 7:30pm.  

• Closed on Tuesday.  

Dress Code: Casual Elegant.  

(*) Denotes reservation is required.  

Jo Jo's Caribbean Seaside Grill, At Jojo's the guest will be able to enjoy the freshest seafood gourmet dishes with a spectacular view of the Caribbean in casual ambience for lunch. The perfect place at night to delight yourself with the ocean breeze while savoring dinner.  

Cuisine: Caribbean.  

Kampai Pacific Rim Restaurant, Choose a savory dish amongst an extensive selection of Oriental specialties, including an innovative sushi menu.  

Cuisine: Pacific Rim.  

Lunch Hours: 1:30pm - 3:30 pm Dinner Hours: 6:00pm - 10:00pm  

Dress Code: Casual Elegant.  

La Cabana Pizzeria, Wood burning oven pizzas served to order, and a selection of Angus burgers, gourmet bites among other succulent Mexican botana preparations.  

General Opening Hours: 11:30am-5:00pm  

La Isla Restaurant, Indulge in a gourmet menu of a la carte international dishes with a gorgeous view of one of the resort's aqua pools and surrounding greenery. This open-air palapa restaurant serves international specialties throughout the day, with a focus on Mediterranean flavors for dinner.  

Cuisine: International, Mediterranean.  

Las Olas, Las Olas serves up a host of classic delicacies, including gourmet salads and sandwiches made to order.  

Rincon Mexicano, What's a vacation along the Riviera Maya without authentic Mexican cuisine?? Indulge in the tantalizing flavors of Mexico with classics like spicy tacos, sizzling fajitas and fresh pico de gallo, as well as a few surprises.  

Spot Swim Up Bar, Let yourself float right into the hottest Spot in the resort. This exclusive swim-up bar and restaurant offers premium beverages and gourmet delicacies. Located at Spot Swimming Pool.  

Health Bar, Searching for a healthy bite to eat?? The Health Bar serves up whole wheat sandwiches, refreshing salads, fresh fruit juices and delicious smoothies.  

General Opening Hours: 8:00am-4:00pm  

Please Note:  

• All restaurants operate on select schedules.  

• A maximum of 6 people per table is allowed.  

• For groups with more than 6 people, restrictions may apply.  

Dress Code Information:  

• To enhance the hotel's unique dining experience, please comply with the following casual elegant dress code in all gourmet restaurants.  

• Ladies: Capri pants, dresses, skirts, long pants, shoes, dress sandals.  

• Gentlemen: Formal Bermuda shorts, long pants, collared shirts, casual shoes or dress sandals.  

Add-On Package (Gourmet Inclusive Package 2018-2019) (back to top)

GOURMET INCLUSIVE PACKAGE 2018-2019  

Booking Dates: 09/28/2017 - 12/22/2018 09/12/2018 - 01/04/2020 Travel Dates: 12/23/2017 - 12/22/2018 12/23/2018 - 01/04/2020  

Package Inclusions:  

• Accommodations as selected  

• Welcome glass of sparkling wine and refreshing towel  

• All gourmet meals and specialty bites  

• Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands  

• Minibar with beer, water, soft drinks stocked once a day  

• Complimentary WiFi  

• Free international calls  

• Daily and nightly activity program with live music & shows  

• Bicycles provided to ride around the premises  

• Hospitality Desk  

• Twelve swimming pools, one of which is a natural salt-water pool  

• Two hard surface lighted tennis courts. Rackets and balls provided free of charge. Restrictions apply to be used at night.  

• Complimentary shuttle to Cancun and Playa del Carmen. Reservation required  

• Personal Concierge Service from 8:00am to 11:00pm  

• Fitness center, sauna, and steam room  

• Room service 24 hours (restrictions apply on rainy days)  

• Taxes and gratuities included  

Add-On Package (Memorable Moments Honeymoon Anniversary 2018-2019) (back to top)

MEMORABLE MOMENTS HONEYMOON & ANNIVERSARY PACKAGE 2018-2019  

Booking Dates: 09/28/2017 - 12/22/2018 09/12/2018 - 01/04/2020 Travel Dates: 12/23/2017 - 12/22/2018 12/23/2018 - 01/04/2020  

Package Inclusions:  

• Personal services of a Romance Maitre D'  

• Private gourmet four course candlelit dinner on the beach  

• Romantically decorated suite with rose petals, aroma therapy and candles following private dinner  

• Chef's special gourmet breakfast in bed morning after dinner  

• Beachfront sky massage 2 X 1 offer  

• Chilled bottle of champagne delivered to room upon arrival  

• A 15% discount on spa services  

• Fresh tropical floral arrangement in room  

• One night anniversary return stay voucher  

Please Note:  

• Complimentary when booking a 5 night stay or longer in a Swim Up Jacuzzi Junior Suite category or higher.  

• Available for purchase to non-qualifying couples.  

• Valid in USA & Canada market only.  

• Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in.  

• Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries.  

• One massage must be purchased to receive one of equal or lesser value complimentary.  

• One night return stay voucher valid for future stays of 5 nights (not including free night) or longer, non-transferable, holidays excluded and must be used within 395 days of check out date.  

• Package inclusions may vary without previous notice.  

• Not combinable with any other promotion unless otherwise specified.  

• Not valid for any reservations traveling with a group or wedding party.  

• Not combinable with Taste of Romance  

Add-On Package (Taste of Romance Honeymoon Package 2018-2019) (back to top)

TASTE OF ROMANCE HONEYMOON PACKAGE 2018-2019  

Booking Dates: 09/28/2017 - 12/22/2018 09/12/2018 - 01/04/2020 Travel Dates: 12/23/2017 - 12/22/2018 12/23/2018 - 01/04/2020  

Package Inclusions:  

• Chilled bottle of champagne delivered to room upon arrival  

• Specialty turndown service that includes a gourmet sweet treat  

• A 15% discount on spa services  

• Late check out up until 3:00pm (subject to availability)  

Please Note:  

• Complimentary when booking a 5 night stay or longer.  

• Available for purchase to non-qualifying couples.  

• Valid for USA & Canada market only.  

• Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in.  

• Package can be reserved for use up to 30 days after wedding date  

• Package inclusions may vary without previous notice.  

• Not combinable with any other promotion unless otherwise specified.  

• Not valid for any reservations traveling with a group or wedding party.  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

 

Important Information  

• The resort advises that it is not recommended for physically challenged guests.  

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.