Cancun Palace
Blvd Kukulcan Km 14.5 Hotel Zone
Cancun, Q Roo 77500

Distance from Hotel to Town, 10 miles (16 kms). Distance from Hotel to Airport, 11 miles (18 kms).  

After a complete renovation, this property has new facilities and guestrooms that speak of sophistication and modern design. More guestrooms will be added, including Presidential Suites that will greatly please its guests. Spa facilities will offer a gateway for relaxation and serenity, and the beauty salon and boutique will also boast a new look. Guests who like to remain active during vacation will enjoy the renovated gym, while a redesigned pool will certainly make a splash with children and adults. The renovation also includes four fine restaurants, one of them overlooking the beach, plus a kid's club.  

Hotel Amenities (back to top)
  • Activities Program
  • Bar (swim-up)
  • Beauty Parlor ($)
  • Billiards
  • Car Rental ($)
  • Concierge
  • Currency Exchange
  • Doctor (on call) ($)
  • Dry Cleaning Services ($)
  • Entertainment (nightly)
  • Fitness Center
  • Gift Shop
  • Ice Machines
  • Jacuzzi (outdoor)
  • Laundry Services ($)
  • Lobby Bar
  • Multilingual Staff
  • Parking
  • Ping Pong
  • Pool (outdoor)
  • Sauna
  • Spa (full service) ($)
  • Tennis Courts
  • Travel Agency ($)
  • Volleyball (beach)
  • Volleyball (pool)

Miscellaneous Amenities  

• Non-motorized Watersports at Sun Palace's Marina  

• Teen Club (13-17)  

• Kid's Club (4-12) Wireless Internet service is offered in both public areas and guestrooms at no cost for guests using their laptops. If a guest needs to use the computer located in the business center, then they must pay the applicable fee. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 17 years old.  

Maximum Occupancy:  

• Superior Deluxe Lagoon View* - 4 adults or 2 adults with 2 children.  

• Deluxe Room Resort View* - 4 adults or 2 adults with 2 children.  

• Superior Deluxe Oceanview* - 4 adults or 2 adults with 2 children. Concierge Level - 2 adults. Deluxe Family Room** - 4 adults with 2 children or 2 adults with 4 children including infants. 2 Bedroom Presidential Suite - 6 adults or 4 adults with 2 children.  

*A 5th body in the room will be allowed to stay in the same room with 4 guests if it is an infant (ages 0 to 3 years). **Guests will children only in this category.  

Superior Deluxe Lagoon View, Double Jacuzzi in the room, private balcony with chairs and table, in room wine and fruit, 430 square feet. Number of accommodations: 50 Bedding: 1 king bed or 2 double beds.  

Deluxe Room Resort View, Double Jacuzzi, in room wine and fruit, private bath with shower only, balcony with 2 chairs & table, views of resort or common areas, 430 square feet. Bedding: 1 king bed or 2 double beds.  

Superior Deluxe Oceanview, Double Jacuzzi, in room wine and fruit, private bath with shower only, balcony with 2 chairs & table, 430 square feet. Bedding: 1 king bed or 2 double beds. View: Ocean.  

Concierge, Located on the top floors with ocean view, double Jacuzzi, in room wine and fruit, private bath with shower only, balcony with chairs and a table, liquor dispenser with premium upgraded brands of liquor, aromatherapy menu, two 25 minute massage at the beach, Spa or treatment rooms (location varies per resort), 24 hour room service from restaurants to create a "special menu", nightly petit fours, pillow menu, nightly turndown service, exclusive concierge phone service, wireless internet, 430 square feet. No children are allowed in this room category. Number of accommodations: 6 Bedding: 1 king bed.  

Deluxe Family Room, 2 connecting Superior Deluxe rooms, room one has 1 king size bed, room two has 2 double beds, balcony with chaise lounge, chairs & table, video game player in room with selection of games (upon request), movie selections (upon request), welcome amenities for family, "Fun in the Sun Bucket Kit", mini bar stocked with kid friendly drinks and snacks, mini bathrobes and slippers, children's room service menu, children's bath products, family guide with activity schedules. View: Lagoon.  

2 Bedroom Presidential Suite, 1 bedroom with king size bed, double Jacuzzi, in room wine and private bath with shower only. 1 bedroom with double beds, double Jacuzzi, in room wine and private bath with shower only. Terrace (most with lounge chairs, chairs and table), living room, dining room, liquor dispenser contains premium brands, mini bar contains sodas, bottled water, juices & domestic beer, LCD television with satellite, DVD player, purified water, luxury bath amenities, professional hair dryer, pillow menu, aromatherapy, bathrobes and slippers, bathroom scale, iPod dock, digital safe (laptop size), individually controlled air conditioning, espresso/American coffee maker, direct dial telephone, alarm clock, iron and ironing board, wireless internet, 24 hour room service with select menu from restaurants to create a "special menu" and turndown service. Ocean/lagoon view. Non smoking rooms available. 1065 square feet.  

Concierge Level Room Category Elite Amenities 2012:  

•  

• Private check-in/check-out  

• Early check-in/late check-out (subject to availability)  

• Select check-in bracelet  

• Personalized welcome letter  

• Welcome amenity (petit fours)  

• Priority luggage express service  

• Optional beverages in minibar  

• Beach towel in guestroom (for use during your stay)  

• Dedicated concierge phone line  

• Private beach area with lounge chairs and beachside service  

• Daily turndown service  

• Restaurant reservations (once per stay)  

• Dedicated phone line to pre-reserve tours and spa services  

• Traditional Mexican souvenir  

• Personalized wine bottle  

All accommodations include: iron, ironing board, purified water, room service (24-hour), hairdryer, telephone (direct dial), television (satellite), air conditioning (individual climate control), coffee maker and safe (in accommodation).  

Miscellaneous Amenities -mini bars (in Superior rooms only) -in room liquor dispenser -70% ocean view and 30% lagoon Nichupte view  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Beach Bar, Snack service available.  

General Opening Hours: 10:00am-5:00pm  

Lobby Bar General Opening Hours: 10:00am-1:00am  

Pool Bar, Two pool bars with snack service available from 11:00am until 5:00pm.  

General Opening Hours: 10:00am-5:00pm  

Terraza Bar General Opening Hours: 10:00am-5:30pm  

El Mercado, International restaurant that is open form Continental and buffet breakfast and buffet lunch and dinner.Wet clothing or uncovered swimwear not allowed.  

Dress Code: Casual.  

Frida, Mexican dinner is a la carte. Wet clothing or uncovered swimwear not allowed.  

Cuisine: Mexican.  

General Opening Hours: 6:00pm-11:00pm  

Dress Code: Casual.  

Leonardo, serving Italian cuisine a la carte for dinner.  

Cuisine: Italian.  

Miyako, Oriental dinner a la carte. Teppanyaki tables (Japanese-style grill) are available. The reservations desk is located in the lobby by the check-out desk. Please note that reservations will only be taken for the Teppanyaki tables and are only accepted directly at the resort. Wet clothing or uncovered swimwear not allowed.  

General Opening Hours: 6:00pm-11:00pm  

Dress Code: Casual.  

The Steak, Steakhouse restaurant. Lunch buffet, snacks, and a la carte dinner. Wet clothing or uncovered swimwear not allowed.  

Cuisine: Steaks.  

General Opening Hours: 6:00pm-11:00pm  

Dress Code: Casual.  

Add-On Package (Amber Collection 2011-2012) (back to top)

AMBER COLLECTION 2011-2012  

Booking Dates: 02/14/2011 - 12/23/2012 Travel Dates: 02/14/2011 - 12/23/2012  

Package Inclusions:  

• Wedding ceremony location -*Justice of the Peace or Minister  

• White avant-garde chairs  

• Chairs of aisle walkway draped in rustic orange satin  

• Crystal bases with amber gems for aisle  

• Exotic silk flowers provided for aisle decor  

• Amber Collection Bridal Bouquet  

• Matching Groom's Boutonniere  

• Themed wedding cake with natural flowers  

• Two themed natural flower arrangements for judge's table with satin orange runner  

• Photography Package A  

• Fireworks display after ceremony  

• DVD of wedding ceremony  

• Champagne during ceremony  

• Blood analysis included for civil ceremony -**A dinner reservation for 35 guests  

• Breakfast in bed the morning after the wedding  

• Personal "My Palace Weddings Website"  

• CD system available for ceremony  

• Wedding Planner  

• Witnesses if required  

• Honeymoon Package  

Please Note:  

• *An additional fee applies to all civil ceremonies **Dinner reservation guest accommodation depend on resort  

Add-On Package (Amethyst Rose Collection 2011-2012) (back to top)

AMETHYST ROSE COLLECTION 2011-2012  

Booking Dates: 02/14/2011 - 12/23/2012 Travel Dates: 02/14/2011 - 12/23/2012  

Package Inclusions:  

• Wedding ceremony location -*Justice of the Peace or Minister  

• White avant-garde chairs  

• Chairs of aisle walkway draped in amethyst purple satin  

• Crystal bases with onyx stones for aisle  

• Fuchsia & dusty pink dendrobium silk orchids provided for aisle decor  

• Amethyst Rose Collection Bridal Bouquet  

• Matching Groom's Boutonniere  

• Themed wedding cake with natural flowers  

• Two themed natural flower arrangements for judge's table with amethyst purple runner  

• Photography Package A  

• Fireworks display after ceremony  

• DVD of wedding ceremony  

• Champagne during ceremony -*Blood analysis included for civil ceremony -**A dinner reservation for 35 guests  

• Breakfast in bed the morning after the wedding  

• Personal "My Palace Weddings Website"  

• CD system available for ceremony  

• Soloist for ceremony  

• Wedding Planner  

• Witnesses if required  

• Honeymoon Package  

Please Note:  

• *An additional fee applies to all civil ceremonies **Dinner reservation guest accommodation depend on resort  

Add-On Package (Complimentary Honeymoon Package 2011-2012) (back to top)

COMPLIMENTARY HONEYMOON PACKAGE 2011-2012  

Booking Dates: 10/18/2011 - 12/31/2012 Travel Dates: 10/18/2011 - 12/31/2012  

Package Inclusions:  

• Mini honeymoon cake  

• Bottle of sparkling wine  

• Romantic candlelight dinner  

• Two honeymoon t-shirts  

• Breakfast in bed  

• Guaranteed turndown service  

• Honeymoon desk  

• Late check out until 6:00pm upon request and subject to availability  

Please Note:  

• This package is complimentary.  

• Honeymoon couple must present proof of marriage within the past year.  

• In order to receive the above amenities, when making your reservation mention that you are honeymooners so it can be coded accordingly.  

• The complimentary honeymoon package is combinable with all Optional Honeymoon packages.  

• After couple checks in at the front desk, they will be directed to the honeymoon desk where they will be welcomed and will be able to reserve their candlelight dinner.  

Add-On Package (Diamond Collection 2011-2012) (back to top)

DIAMOND COLLECTION 2011-2012  

Booking Dates: 02/14/2011 - 12/23/2012 Travel Dates: 02/14/2011 - 12/23/2012  

Package Inclusions:  

• Wedding ceremony location -*Justice of the Peace or Minister  

• White avant-garde chairs of aisle draped in silver satin  

• Crystal bases with diamond gems for aisle  

• White phalaenopsis silk orchids provided for aisle decor  

• Diamond Collection Bridal Bouquet  

• Matching Groom's Boutonniere  

• Themed wedding cake with natural flowers  

• Two themed natural flower arrangements for judge's table with silver satin runner  

• Photography Package A  

• Fireworks display after ceremony  

• DVD of wedding ceremony  

• Champagne during ceremony -*Blood analysis included for civil ceremony -**A dinner reservation for 35 guests  

• Breakfast in bed the morning after the wedding  

• Personal "My Palace Weddings Website"  

• CD system available for ceremony  

• Soloist for ceremony  

• Wedding Planner  

• Witnesses if required  

• Honeymoon Package  

Please Note:  

• *An additional fee applies to all civil ceremonies **Dinner reservation depend on resort  

Add-On Package (Emerald Collection 2011-2012) (back to top)

EMERALD COLLECTION 2011-2012  

Booking Dates: 02/14/2011 - 12/23/2012 Travel Dates: 02/14/2011 - 12/23/2012  

Package Inclusions:  

• Wedding ceremony location -*Justice of the Peace or Minister  

• White avant-garde chairs  

• Crystal bases with river rocks for aisle  

• Chairs of aisle walkway draped in peridot green satin  

• Green cymbidium silk orchids provided for aisle decor  

• Emerald Collection Bridal Bouquet  

• Matching Groom's Boutonniere  

• Themed wedding cake with natural flowers  

• Two themed natural flower arrangements for judge's table with peridot green satin runner  

• Photography Package A  

• Fireworks display after ceremony  

• DVD of wedding ceremony  

• Champagne during ceremony -*Blood analysis included for civil ceremony -**A dinner reservation for 35 guests  

• Breakfast in bed the morning after the wedding  

• Personal "My Palace Weddings Website"  

• CD system available for ceremony  

• Soloist for ceremony  

• Wedding Planner  

• Witnesses if required  

• Honeymoon Package  

Please Note:  

• *An additional fee applies to all civil ceremonies **Dinner reservation guest accommodation depend on resort  

Add-On Package (Golf/Spa Package 2012) (back to top)

GOLF/SPA PACKAGE 2012  

Booking Dates: 11/01/2010 - 12/23/2012 Travel Dates: 12/24/2011 - 12/23/2012  

Package Inclusions:  

• One round of golf or one select spa treatment per adult, per night.  

• Transportation to and from the following golf courses are included: Playacar Spa & Golf Club, Riviera Cancun Golf & Resorts and Moon Spa & Golf Club.  

• Rounds of golf include beverages, snacks and shared cart.  

Please Note:  

• Tee times and spa treatments can be reserved 90 days prior to client's arrival.  

• Available spa treatments included in this package are:  

• Aroma Reflexology (50 minutes), Sport Massage (50 minutes), Zen Shiatsu (50 minutes), invigorating leg & foot massage (25 minutes) plus refresher facial (25 minutes), face, head & shoulder acupressure (25 minutes) plus refresher facial (25 minutes), body scrub (25 minutes) plus manicure or pedicure (25 minutes).  

• Tee times can be reserved 90 days prior to client's arrival.  

• They ran be prearranged by contacting teetimes@palaceresorts.com or by fax at 011-52-998-193-2011. Office hours are from 7:00am-8:00pm. Telephone: 011-52-998-193-2010 ext. 8760  

• All adults sharing the same room must reserve the Golf/Spa Package. It can not be sold separately.  

• Golf/Spa Package is interchangeable and can be used in any combination once per day. Number of green fees and select spa treatments are based on number of nights booked.  

• Unused rounds of golf or spa treatments for any reason including weather conditions are non-refundable. No rain checks will be provided.  

• Children ages 13 to 17 must be booked as adults to receive the Golf/Spa Package.  

• Tee time and spa reservations are subject to space and availability.  

• Stays that combine Golf/Spa and non Golf/Spa Package rates are only allowed to book their included tee times and select Spa treatments during the portion of their stay paying the Golf/Spa Package rate.  

• Special restrictions apply for children 17 years of age and under when booking any Spa service.  

• Select spa services apply for children ages 13-17 years old.  

• Children do not have access to the Hydrotherapy area.  

• An adult must accompany children ages 13-15 years old for the duration of the treatment.  

Add-On Package (Ruby Collection 2011-2012) (back to top)

RUBY COLLECTION 2011-2012  

Booking Dates: 02/14/2011 - 12/23/2012 Travel Dates: 02/14/2011 - 12/23/2012  

Package Inclusions:  

• Wedding ceremony location -*Justice of the Peace or Minister  

• White avant-garde chairs  

• Chairs of aisle walkway draped in ruby red satin  

• Crystal bases with ruby gems for aisle  

• Ginger & Anthurium silk flowers provided for aisle decor  

• Ruby Collection Bridal Bouquet  

• Matching Groom's Boutonniere  

• Themed wedding cake with natural flowers  

• Two themed natural flower arrangements for judge's table with ruby red runner  

• Photography Package A  

• Fireworks display after ceremony  

• DVD of wedding ceremony  

• Champagne during ceremony -*Blood analysis included for civil ceremony -**A dinner reservation for 35 guests  

• Breakfast in bed the morning after the wedding  

• Personal "My Palace Weddings Website"  

• CD system available for ceremony  

• Wedding Planner  

• Witnesses if required  

• Honeymoon Package  

Please Note:  

• *An additional fee applies to all civil ceremonies **Dinner reservation guest accommodation depend on resort  

Add-On Package (Sapphire Collection 2011-2012) (back to top)

SAPPHIRE COLLECTION 2011-2012  

Booking Dates: 02/14/2011 - 12/23/2012 Travel Dates: 02/14/2011 - 12/23/2012  

Package Inclusions:  

• Wedding ceremony location -*Justice of the Peace or Minister  

• White avant-garde chairs  

• Chairs of aisle walkway draped in cobalt blue satin  

• Crystal bases with seashells for aisle  

• Hydrangeas and iris silk flowers provided for aisle decor  

• Sapphire Collection Bridal Bouquet  

• Matching Groom's Boutonniere  

• Themed wedding cake with natural flowers  

• Two themed natural flower arrangements for judge's table with cobalt blue runner  

• Photography Package A  

• Fireworks display after ceremony  

• DVD of wedding ceremony  

• Champagne during ceremony -*Blood analysis included for civil ceremony -**A dinner reservation for 35 guests  

• Breakfast in bed the morning after the wedding  

• Personal "My Palace Weddings Website"  

• CD system available for ceremony  

• Wedding Planner  

• Witnesses if required  

• Honeymoon Package  

Please Note:  

• *An additional fee applies to all civil ceremonies **Dinner reservation guest accommodation depend on resort  

Add-On Package (Unlimited Golf Package 2012) (back to top)

UNLIMITED GOLF PACKAGE 2012  

Booking Dates: 11/01/2010 - 12/23/2012 Travel Dates: 12/24/2011 - 12/23/2012  

Package Inclusions:  

• Unlimited rounds of golf per adult per stay  

• Transportation to and from the courses (Playacar Spa & Golf Golf & Resorts and Moon Spa & Golf Club)  

• Beverages and snacks at course  

• Shared cart  

Please Note:  

• Tee times can be reserved 90 days prior to client's arrival.  

• They ran be prearranged by contacting teetimes@palaceresorts.com or by fax at 011-52-998-193-2011. Office hours are from 7:00am-8:00pm. Telephone: 011-52-998-193-2012 ext. 8760  

Specialty Package (All Inclusive Features 2012) (back to top)

ALL INCLUSIVE FEATURES 2012  

Booking Dates: 11/01/2010 - 12/23/2012 Travel Dates: 12/24/2011 - 12/23/2012  

Package Inclusions:  

• Luxurious accommodations  

• Fine dining  

• Delicious snacks  

• Top shelf drinks -24 hour room service  

• Non motorized water sports at select locations  

• Sensational daily & nightly entertainment  

• Wireless internet  

• Unlimited phone calls within Mexico and to the Continental U.S. and Canada. Some restrictions apply.  

• Included internet use (30 minutes) in the business center, per room/per stay  

• Taxes & gratuities  

• Use of the facilities of all Palace Resorts in Cancun, Riviera Maya, Cozumel and Isla Mujeres (Transportation available from select resorts). Palace Resorts guests do not share exchange privileges at Le Blanc Spa Resort (Day pass purchase is required).  

Package inclusions are subject to change.  

Bonus Features (back to top)

• Guests staying at Cancun Palace and Sun Palace can now visit the Moon Palace Golf & Spa Resort via complimentary scheduled transportation. Following are the scheduled departure and return times:  

• 1st departure from Cancun Palace is at 11:00am and from Sun Palace is at 11:15am.  

Miscellaneous Information (back to top)

Playacar Spa & Golf Club  

• Playacar Spa & Golf Club is open 365 days a year from 6:30am until dark. Tee time reservations may be made up to 90 days in advance.  

General Cancun Palace offers scheduled transportation to Moon Palace Golf & Spa Resort. Guests need to be at the public relations desk 30 minutes prior to departure. Seats provided on a first come first served basis. Subject to availability. Tickets are allocated at departure time and must be shown when boarding the returning bus. Limited spaces available. This service is only available for Cancun Palace Resort guests. Boarding with luggage is not permitted.  

Children's Programs  

• The kid's/teen's club is open and all services are available including the kid's pool, featuring slides and water activities for children ages 4-11.  

Golf Course Amenities  

• Club house Pro shop  

• Snack bar Bag storage  

• Practice area Club rental  

• Golf carts  

Golf Course Data  

• Number of holes 18  

• Par 72  

• Yardage 7144/6639/6239/5697  

• Slope ratings 148/136/134  

• Course ratings 76.1/73.4/72.8  

• Fairways 419 Bermuda  

• Greens Tiff Dwarf Bermuda