Barcelo Maya Palace
Carretera Federal Chetumal, Puerto Juarez Km. 266.3
Riviera Maya
77750 Q.R., Mexico

 

Distance from hotel to Cancun International Airport (CUN), 45 miles (73 kms). Distance from hotel to Playa del Carmen, 12 miles (19 kms).  

Barcelo Maya Palace is a luxury resort located on the world famous Riviera Maya only 45 miles south Cancun International Airport and 12 miles south Playa del Carmen, its personality is a mix of spectacular views from the Mexican Caribbean and elegantly appointed accommodations. Barcelo Maya Palace is a luxury spot for families, couples and groups. Set among elegant manicured gardens, 1.12 miles of sugar white sandy beach along crystalline turquoise waters and spectacular coral reef it's an unparalleled exhibition of the Caribbean paradise that will dazzle your senses. This beach front resort features one of the best palm-filled beaches of the Riviera Maya.  

Barcelo Maya Palace is an All Inclusive resort, featuring 756 luxurious Junior Suite Deluxe among other categories, 6 ocean view gourmet restaurants and 5 bars. Pamper yourself with Club Premium Deluxe, an exclusive VIP area providing exceptional services, a private lounge, 24 hour room service, free internet access and Concierge services and among other exclusive amenities. Barcelo Maya Palace features over 22,000 square feet of meeting and banquet facilities plus outdoor venues for group functions. Stay at one and play at five! Guests staying at Barcelo Maya Palace have access to facilities Barcelo Maya Beach & Caribe and Barcelo Maya Colonial & Tropical.  

Club Premium categories can now be found listed under the hotel Club Premium Deluxe at Barcelo Maya Palace Deluxe.  

Hotel Amenities (back to top)
  • Accommodations (609)
  • Accommodations for Physically Challenged Guests
  • Activities
  • Aerobic Classes
  • Aerobics (water)
  • Aqua Bike Rentals
  • Archery
  • Babysitting Services ($)
  • Banquet Room ($)
  • Bar (swim-up)
  • Bars (5)
  • Basketball
  • Basketball Court
  • Beach
  • Beauty Salon ($)
  • Bocce Ball
  • Business Center ($)
  • Car Rental Desk
  • Catamarans
  • Children's Activities
  • Children's Club
  • Children's Playground
  • Concierge
  • Conference Rooms (4)
  • Cooking (classes)
  • Copying Services ($)
  • Currency Exchange ($)
  • Darts
  • Disco/Nightclub
  • Dive Center ($)
  • Doctor (on call) ($)
  • Dry Cleaning Services ($)
  • Elevators
  • Entertainment
  • Exercise Classes
  • Facilities for Physically Challenged Guests
  • Fax Service ($)
  • Fitness Center
  • Fitness Room
  • Front Desk (24-hour)
  • Game Room
  • Gift Shop
  • Golf (nearby) ($)
  • Hospitality Desk
  • Ice Machines
  • Internet Access (wireless) ($)
  • Jacuzzi (outdoor)
  • Kayaks
  • Laundry Service ($)
  • Lounges
  • Massage Services ($)
  • Medical Services ($)
  • Meeting Rooms (4)
  • Multi-Sport Court
  • Multilingual Staff
  • Parking
  • Ping Pong
  • Pool (children's)
  • Poolside Beverage Service
  • Poolside Grill
  • Printer Service ($)
  • Restaurants (6)
  • Room Service (24-hour) ($)
  • Safe Deposit Boxes (front desk)
  • Sailing
  • Sailing (sunfish)
  • Sauna
  • Security (24-hour)
  • Shoe Shine
  • Shopping Center
  • Snack Bar
  • Snorkeling
  • Soccer Field
  • Spa ($)
  • Table Tennis
  • Taxi Stand
  • Teen Club
  • Telephone Services ($)
  • Tour Desk
  • Tours & Excursions ($)
  • Towels (beach/pool)
  • Trails (walking)
  • Travel Agency ($)
  • Umbrellas (pool)
  • Volleyball (beach)
  • Volleyball (beach)
  • Water Polo
  • Watersports (motorized) ($)
  • Watersports (non-motorized)
  • Wedding Coordinator
  • Wedding Site ($)
  • Windsurfing
1 Free form pool with jacuzzi, 1 adults only and 1 large pool Miscellaneous Amenities: ($)  

• Video games  

• Boxed lunches  

• Balinese beds (adult pool) Wave Pool: ($) Guests can experience the thrill of the Surf Ride Pool, with its realistic wave effect. Open from 9:00am to 5:00pm. Terms and Conditions:  

• Minimum age is 13 years old.  

• There is an additional charge ($). Miniature Golf 18-hole Theater air conditioned Tennis Court (lighted) rackets and balls are provided, night light at an additional cost. Multi-sport Court lit for an additional cost Pitch & Putt 4-hole Diving One complimentary diving lesson in pool per stay. Reservations may apply, minimum skills are required, subject to availability and weather conditions). ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Wedding, All Inclusive, Beach, Business, Spa, Family Friendly, Groups, Honeymoon, Romance and Dive.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in/check-out policy: Early check-in and late checkout on request for a fee and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  

2017 Junior Suite - 4 adults or 2 adults and 3 children or 3 adults and 2 children.  

• Family Junior Suite - 4 adults or 2 adults and 3 children or 3 adults and 2 children.  

• The Family Junior Suite requires a minimum occupancy of 2 adults.  

Junior Suite, With a view of the beautiful gardens on property, with private terrace or balcony, living room including two day beds, mini-bar (restocked daily), coffee maker, alarm clock, ceiling fan, iron and ironing board, in room digital safe, internet access ($), flat screen television, full bathroom with bathtub and separate shower, digitally controlled air conditioning, bathrobes and slippers, 110 volts electricity, and digital scale.  

• Number of accommodations: 606 Bedding: 1 king bed or 2 double beds. View: Gardens.  

Family Jr Ste(*), (JFS) Offering private bedroom with one king size bed full bathroom with bathtub and separate shower, large walk-in closets, living room with 2 twin beds, 1 day bed, guest bathroom, two terraces, minibar (restocked daily), coffee maker, alarm clock, ceiling fan, iron and ironing board, in-room digital safe, internet access ($), flat screen television digitally controlled air conditioning, bathrobes and slippers, 110 volts electricity, and digital scale.  

• Number of accommodations: 6  

(*) Denotes on request basis only, no allotment given.  

All accommodations include: iron, internet access (wireless): ($), maid service, air conditioning, mini-bar, alarm clock, non-smoking accommodations, balcony, radio, bathrobes, room service (24-hour): ($), bathtub, safe, blackout drapes, shower, ceiling fan, smoke detector, coffee/tea maker, telephone, crib, television (remote controlled, satellite), desk, voicemail, hairdryer, wake-up calls, housekeeping and ironing board.  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Carey, Lobby Bar available 24 hours. Al fresco terrace, live piano music, air conditioned, canape selection, dry snacks.  

Coco Pool And Swim-up Bar General Opening Hours: 9:00am to 7:00pm General Opening Days: Open daily.  

El Cielo, Pool bar at the adult's pool  

General Opening Hours: 9:00am to 7:00pm General Opening Days: Open daily.  

The Lounge, At a la carte restaurants, located in the a la carte restaurant foyer.  

General Opening Hours: 6:30pm until 10:30pm.  

• General Opening Days: Open daily.  

Theater Bar General Opening Hours: 6:30pm until 12:00am.  

• General Opening Days: Open daily.  

Brasserie Restaurant(*), Charming French restaurant where you can enjoy the taste and romance of French cuisine, in addition to a varied wine menu. Shorts, sandals or sleeveless T-shirts are not permitted.  

Dinner Hours: 6:30pm-10:30pm  

Dress Code: Formal.  

(*) Denotes reservation is required.  

Caribe, Caribbean cuisine, dinner only.  

General Opening Days: Open daily.  

• Dinner Hours: 6:30pm-10:30pm  

Coral Grill, Grilled specialties for lunch and snacks.  

General Opening Hours: 10:30am to 6:30pm General Opening Days: Open daily.  

La Hacienda, Offering Hacienda style Mexican buffet breakfast, lunch and dinner  

General Opening Days: Open daily.  

• Breakfast Hours: 7:00am-10:30pm Lunch Hours: 12:30pm-3:00pm Dinner Hours: 6:30pm-10:00pm  

Mirador, Serving international buffet breakfast, lunch and dinner.  

General Opening Days: Open daily.  

• Breakfast Hours: 7:00am-10:30pm Lunch Hours: 12:30pm-3:00pm Dinner Hours: 6:30pm-10:00pm  

Rodizzio(*), Brazilian cuisine for dinner only. Dress code:  

• formal, long pants, collared shirt and shoes are required.  

General Opening Days: Open daily.  

• Dinner Hours: 6:30pm-10:30pm  

(*) Denotes reservation is required.  

A La Carte Eating Privileges:  

• A la carte dinner at the specialty restaurants Rodizzio (Brazilian Cuisine), Le Brasserie (French Cuisine) and Caribe (Caribbean Cuisine) as follows:  

•  

• One dinner per night, reservations required.  

Guests staying at Barcelo Maya Palace will have access to all restaurants & bars at the complex (Barcelo Beach & Caribe and Barcelo Colonial & Tropical).  

Package inclusions are subject to change.  

Miscellaneous Information (back to top)

 

Spring Break Groups  

• Spring break groups will be accepted as quad occupancy.  

• At least 1 guests in each room must be 21 years or older.  

• Requires a 5 night minimum stay.  

Spring Break & Student Groups Policy Each and every guest 16 to 23 years of age (student/youth) will be required to sign a responsibility letter agreeing to leave the hotel if any disruption occurs (regardless of parent/chaperone). Chaperone is required to sign the responsibility letter.  

• Liability Deposit: Every guest between 16 to 23 years old must leave a credit card voucher or cash deposit of $400.00 USD per person to be returned at check-out, if applicable. This policy is mandatory. Cash, personal credit card, or parent's credit card IF the parent is in the same room. Credit cards issued to someone other than guests (i.e.  

• parents, spouse, etc.) are not accepted in Mexico.  

• The adult/legal drinking age in Mexico is 18. Under age drinking and providing alcohol to minors is punishable by law. Teenagers under 18 will be given a different colored wristband to easily identify them and may be asked to present a valid ID at anytime.  

• All guests are required to wear wristbands. A lost wristband is $250.00 USD. No exceptions.  

• There is absolutely no exchanging of wristbands between any guests. If such does occur the involved guests will be asked to immediately leave the hotel due to the disturbance this may cause for all involved, as well as Barcelo. No exceptions.  

• You will be legally and financially responsible for all damages and disruptions caused to the property, for this reason please act in a responsible way.  

• Only guests registered in a room are allowed to be in it at any time: this means no visitors or parties.  

• Bringing alcohol into the resort or taking it out of is not allowed.  

• The Barcelo Maya Resort can and will suspend services to guests, at their own expense, who perform or conduct improper, offensive and/or unacceptable behavior and/or are a danger to others and/or themselves, under the resort management opinion.  

• There is a Zero Tolerance Policy at the Barcelo Maya Beach Resort.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Tulum: 20 miles(32 kms)  

• Xel Ha: 10 miles(16 kms)  

• Xcaret: 8 miles(13 kms)