Barcelo Maya Beach & Caribe
Carretera Federal Chetumal-Puerto Juarez Km. 266.3
Riviera Maya
77750 Playa del Carmen, Q.R., Mexico

Distance from hotel to Tulum, 20 miles (32 kms). Distance from hotel to Playa del Carmen , 12 miles (19 kms). Distance from hotel to Cancun International Airport (CUN), 45 miles (73 kms).  

Hotel is a gift to the senses in the heart of the Riviera Maya, with the scent of the Caribbean, the feel of fine white sand and a view of an endless beautiful beach.  

Its buildings, inspired by Mayan architecture, were refurbished in 2014 to convert it into a leading all-inclusive hotel. The option Premium Level provides an extra touch of luxury and exclusivity. The Premium Level rooms with fantastic views are the Suite Ocean Front Premium Level, the Junior Suite Swim Up Premium Level and the Suite Swim Up Premium Level (these last two have direct access to the pool as well as allowing guests to enjoy the facilities and services at the Barcelo Maya Palace hotel).  

The gastronomic offer includes three wonderful restaurants: a grill restaurant; an a la carte restaurant; and a buffet restaurant, as well as the possibility of enjoying a brunch or snack by the swimming pool.  

The warm light of day encourages walks through the outdoor areas of the complex, which include sports, leisure and fun facilities for all the family and all ages. Parents can relax in the magnificent U-Spa (additional charges apply) while children have fun in the new Pirates Island water park. In addition, the 18-hole miniature golf course, the dolphin centre (additional charges apply) and the live shows are some of the magnificent choices available to the whole family.  

Barcelo Maya Beach Resort, stay at one hotel and enjoy four! This innovative concept allows guests to have access to a large complex of communal areas throughout the 4 hotels: Barcelo Maya Beach, Barcelo Maya Palace, Barcelo Maya Colonial and Barcelo Maya Tropical, all belonging to the Barcelo Maya Grand Resort.  

For those guests who are looking for a superior service with a touch more luxury and exclusivity, the Premium Level at the Barcelo Maya Caribe hotel is the perfect option for enjoying an unforgettable holiday in the Riviera Maya.  

Hotel Amenities (back to top)
  • Accommodations for Physically Challenged Guests
  • Aerobics (aqua)
  • Aqua Bikes
  • ATV Rentals ($)
  • Banquet Rooms ($)
  • Bar (swim-up)
  • Bars
  • Basketball Court
  • Beach
  • Beauty Salon ($)
  • Billiards
  • Breakfast Room
  • Business Center ($)
  • Car Rental Desk ($)
  • Catamarans
  • Children's Activities
  • Children's Playground
  • Concierge
  • Connecting Rooms ($)
  • Currency Exchange
  • Disco
  • Dive Center ($)
  • Dolphin Encounters ($)
  • Entertainment
  • Facilities for Physically Challenged Guests
  • Fax Service ($)
  • Fitness Center
  • Gift Shop ($)
  • Golf (18-hole, nearby) ($)
  • Golf (9-hole, nearby) ($)
  • Golf Course (18-hole, nearby)
  • Golf Course (9-hole, nearby)
  • Hammocks
  • Hospitality Desk
  • Ice Machines
  • Internet Service ($)
  • Jacuzzi (outdoor)
  • Kayaks
  • Laundry Service ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Paddle Ball Courts
  • Parking Facility
  • Physician (on call) ($)
  • Ping Pong
  • Pool (adult only)
  • Pool (children's)
  • Pool (outdoor)
  • Poolside Grill
  • Printer Service ($)
  • Restaurants
  • Room Service (24-hour)
  • Room Service (24-hour) ($)
  • Safe Deposit Boxes (in room)
  • Sailing
  • Sauna
  • Shopping Center
  • Snack Bar
  • Snorkeling
  • Soccer Field
  • Spa ($)
  • Sun Beds
  • Sundries Shop
  • Taxi Stand ($)
  • Teen Club
  • Telephone Services ($)
  • Tennis Court (lighted) (5)
  • Theater
  • Tour Desk
  • Tours & Excursions ($)
  • Towels (beach)
  • Trail (jogging)
  • Trails (walking)
  • Travel Agency ($)
  • Valet Service
  • Volleyball (beach)
  • Waterslide
  • Watersports (motorized) ($)
  • Watersports (non-motorized) ($)
  • Wedding Coordinator
  • Wedding Site ($)
  • Windsurfing

• Splash deck for children  

• Children buffet area  

• Spa for children($) -24 hour all inclusive (lobby bar only)  

• Segway rentals ($)  

• Video Games ($)  

• Boxed lunches ($)  

• Waiter service is available in the pool area from 10:30am to 6:00pm (without charge). Pool : (2) Free form pools with Jacuzzi Diving One complimentary diving lesson in pool per stay. Reservations may apply, minimum skills are required, subject to availability and weather conditions). Bowling ($): ($)  

• Two persons per game, includes bowling equipment.  

• Guests must be at least 6 years old.  

• Schedule: 9:00am to 12:00am. Miniature Golf 18-hole Pitch & Putt 4-hole Basketball Court: (2) can be used as multi-sport courts Watersports: ($) Surf Rider & Pirate Ship:  

• The fee includes Pirate Ship and Surf Rider.  

• No fee applies for children under 6 years old for the Pirate Ship.  

• Per person per day, only on boogie board schedule.  

• Guests must be 13 years old or older for the Surf Rider.  

• Will apply for the Resort Credit program. Restrictions apply Surf Lessons at Surf Rider  

• Per person per class (1 hour). Fitness Center With steam room, Turkish bath and Jacuzzi ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 12 years old.  

Maximum Occupancy:  


• Superior - 4 adults or 2 adults and 2 children or 3 adults and 1 child.  

• Junior Suite Oceanfront Premium Level - 3 adults or 3 adults and 2 children or 2 adults and 3 children.  

Maya Beach:  

• Family Room - 4 adults or 4 adults and 1 child or 2 adults and 2 children or 3 adults and 1 child.  

Maya Caribe:  

• Junior Suite Swim Up Premium Level - 4 adults.  

• Suite Swim Up Premium Level - 3 adults.  

Please note:  

• The Family Suite requires a minimum occupancy of 2 adults and 1 child.  

• Guests must be 13 years old and over in the Junior Suite Swim Up Premium Level and the Suite Swim Up Premium Level.  

Superior, (SUP) These spacious and bright rooms, measuring 39 square, offer a fully equipped space with two double beds or a king size bed, plus a fully equipped bathroom. Includes courtesy amenities for the greater convenience of guests.  

Junior Suite Ocean Front Premium Level, Spacious Junior Suites measuring 55 square meter that combine the exclusive location of the Premium Level area with a hot tub on the terrace or balcony. Fully equipped rooms with the excellent Premium Level services, including a choice selection of petit fours and a bottle of local sparkling wine as welcome gifts.  

Family Room  

Junior Suite Swim-up Premium Level, A spacious and modern junior suite measuring 55 square meter that combines the exclusive location of the premium level area with luxury facilities, including a hot tub on the terrace and private direct access to the swimming pool.  

Suite Swim-up Premium Level, The swim up suites are very elegant rooms with an exclusive design that stand out for their 133 square meters of elegantly designed, intimate space. They have a hot tub on the terrace, from where you can enjoy the excellent view and access to the swimming pool from the large terrace.  

Premium Level Inclusions:  

• Premium Level offers the following exclusive amenities:  

• Private check in & check out in an exclusive Premium Level area.  

• Personalized concierge services only for Premium Level clients.  

• Priority reservations at a la carte restaurants.  

• The best room view in the exclusive Premium Level area.  

• Room amenities upon arrival.  

• Pool towels in the room.  

• VIP minibar (sodas, water, beer and dry snacks).  

• Premium amenities in the room.  

• Night amenity in the room.  

• Exclusive Premium Level Lounge with international drinks, canapes, continental breakfast, table games, books, newspaper, free internet (Open from 7:00am-11:00pm).  

• Premium brand liquors.  

• Local calls without charge.  

• Complementary wireless internet at the available areas of each hotel.  

• Express laundry service with regular charge.  

• Room service included  

• Access to the Hydrotherapy areas, once a day, every day of the stay.  

• VIP access to Jaguar's discotheque.  

All accommodations include: crib (on request), voicemail, desk, hairdryer, housekeeping, internet access (wireless): ($), iron, mini-bar, non-smoking accommodations, radio, air conditioning, room service (24-hour): ($), alarm clock, safe, balcony, shower/bathtub combination, bathrobes, telephone, blackout drapes, television (remote controlled, satellite), ceiling fan, turndown service, coffee/tea maker and wake-up calls.  

($) Denotes a fee may be charged.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Cribe Lobby Bar, Located in the main lobby, this bar offers national and international drinks.  

Pool Bar, A fantastic open-air space located in the swimming pool area.  

Theatre Bar, Located in the fantastic Kukulcan Theatre, guests can enjoy a pleasant drink before or after any performance.  

Caribe Buffet Restaurant, Specialized in international cuisine, this restaurant offers an exquisite gastronomical variety to satisfy even the most discerning guests.  

La Fuente Restaurant, This restaurant offers varied and exquisite dishes with genuine Spanish recipes to delight your palate.  

Restaurant Captain Morgan, Grill restaurant located in the swimming pool area. Enjoy the delicious sandwiches or informal buffet without going far.  

Bonus Features (back to top)


• Bottled water  

• Coffee/Tea (in room)  

• Golf green fees  

• Welcome Drink  

• Towels  

• Use of Tennis Courts  

• Watersports (Non-Motorized)  

• Parking  

Bonus Features:  


• Afternoon tea  

• Chaise lounges  

• Daily activities  

• Daily newspaper  

• Welcome drink  

• Towels  

• Use of fitness center  

• Watersports (non-motorized)  

• Morning coffee  

• Free transportation within the resort  

Miscellaneous Information (back to top)


Spring Break Groups  

• Spring break groups will be accepted as quad occupancy.  

• At least 1 guest in each room must be 21 years or older.  

• Requires a 5 night minimum stay.  


Shuttle Bus Shuttle bus provides transportation every day from 8:00am-2:00am around the Barcelo Maya Beach Resort complex. Service is provided from lobby to lobby as well as a sightseeing tour of the beautiful grounds.  

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. From 01/01/18 onwards, hotels will collect $20.00 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Spring Break & Student Groups Policy Each and every guests 16 to 23 years of age (student/youth) will be required to sign a responsibility letter agreeing to leave the hotel if any disruption occurs (regardless of parent/chaperone). Chaperone is required to sign the responsibility letter.  

• Liability Deposit: Every guest between 16 and 23 years of age must leave a credit card voucher or cash deposit of $500.00 USD per person to be returned at check-out, if applicable. This policy is mandatory.  

• Cash, personal credit card, or parent's credit card (only if the parent is in the same room) are accepted. Credit cards issued to anyone other than guests (i.e. parents, spouse, etc) are not accepted in Mexico.  

• The adult/legal drinking age in Mexico is 18. Under age drinking and providing alcohol to minors is punished by the law. Teenagers under 18 will be given a different color wristband to easily identify them and may be asked to present a valid ID at anytime.  

• All guests are required to wear wristbands. A lost wristband is $500.00 USD, no exceptions.  

• There is absolutely no exchanging of wristbands between any guests. If such does occur the involved guests will be asked to immediately leave the hotel due to the disturbance this may cause for all involved, as well as Barcelo. No exceptions.  

• You will be legally and financially responsible for all damages and disruptions caused to the property. For this reason please act in a responsible way.  

• Only guests registered in a room are allowed to be in it at any time.  

• This means no visitors or parties.  

• Bringing alcohol into the resort or taking it out of is not allowed.  

• The Barcelo Maya Grand Resort can and will suspend services to guests, at their own expense, who perform or conduct improper, offensive and/or unacceptable behavior and/or are a danger to others and/or themselves, under the resort management opinion.  

• There is a Zero Tolerance Policy at the Barcelo Maya Grand Resort.  

Local Attractions (back to top)

Tourist Attractions Nearby:  

• Chichen Itza: 475 miles(766 kms)  

• Shopping malls in Cancun: 145 miles(234 kms)  

• Tulum Ruins: 24 miles(39 kms)  

• Xel-Ha: 15 miles(24 kms)  

• Playa del Carmen: 16 miles(26 kms)  

• Xplor & Xcaret Park: 13 miles(21 kms)