Hard Rock Riviera Maya - Family Section
Km 72, Carretera Cancun-Chetumal
Puerto Aventuras, Mexico 77710

Distance from hotel to town, 90 minutes. Distance from hotel to Cancun International Airport (CUN), 60 minutes.  

Just off the azure waters of the Caribbean Sea, the Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Enjoy the beauty of a private protected beach. Treat the kids to the children's club and teen activities. Hit the links at an 18-hole golf course. Or channel your inner awesome and spend some time at Heaven - an adults-only expanse with stunning pools, lavish spa treatment rooms, dining and more. Bottom line, it's all top shelf. Enjoy.  

Rivera Maya's Newest Ultimate Family Resort  

Hotel Amenities (back to top)
  • Accommodations for Physically Challenged Guests
  • Ballroom ($)
  • Banquet Room ($)
  • Bar (swim-up)
  • Bars/Lounges (3)
  • Basketball Court
  • Beach (onsite)
  • Bicycle Rentals
  • Billiards
  • Business Center
  • Car Rental Desk
  • Children's Activities
  • Children's Club
  • Children's Playground
  • Coffee Shop
  • Concierge
  • Currency Exchange
  • Disco/Nightclub
  • Dive Center
  • Doctor (on call) ($)
  • Entertainment
  • Facilities for Physically Challenged Guests
  • Fitness Center
  • Gift Shop ($)
  • Golf (nearby) ($)
  • Hospitality Desk
  • Ice Machines
  • Internet Service
  • Jacuzzis (outdoor) (4)
  • Laundry Service ($)
  • Medical Services ($)
  • Meeting Room ($)
  • Multilingual Staff
  • Parking Facility
  • Ping Pong
  • Pool (children's)
  • Pool (outdoor)
  • Poolside Beverage Service
  • Poolside Grill
  • Restaurants (3)
  • Rooms (489)
  • Safe Deposit Boxes (in room)
  • Sauna
  • Snack Bar
  • Spa
  • Taxi Stand ($)
  • Teen Club
  • Tennis Courts (3)
  • Tour Desk
  • Tours & Excursions $ ($)
  • Travel Agency ($)
  • Watersports (non-motorized)
  • Wedding Coordinator ($)
  • Wedding Site ($)
 

• Coves (beach inlet) Music Lab It's a long way to the top if you want to rock & roll...This vacation, take a shortcut. Hard Rock Hotels are excited to introduce the ultimate way to live out your fist-pumping, guitar-shredding fantasy, Music Lab. Music Lab is available at Hard Rock Hotel Cancun and Hard Rock Hotel Riviera Maya. All guests 12 years and older can choose from 4 programs, complete with expert instruction and accelerated stage training. The program is free as a part of the all inclusive stay. No experience is needed and all are welcome to be in the band. Enjoy the fame amigo. Restrictions and cancelation penalties may apply. ($) Denotes a fee may be charged. Please note: Some hotel amenities listed above may have an additional fee associated with them.  

Markets (back to top)

Beach, Leisure and Family Friendly.  

Accommodation Categories and Descriptions (back to top)

Arrival/Departure Time:  

• Check-in-time: 3:00 pm Check-out-time: 12:00 pm  

Early check-in and late checkout on request, and subject to availability.  

Children Policy:  

• Children's age break is 17 years old.  

Maximum Occupancy:  

2018 Deluxe Gold King*** - 2 adults or 1 adult and 1 child. Deluxe Gold Double** - 4 adults or 2 adults and 2 children plus 1 infant 3 and under.  

• Deluxe Gold Pure King - 2 adults or 1 adult and 1 child.  

• Deluxe Gold Pure Double - 4 adults or 2 adults and 2 children.  

• Deluxe Platinum Double - 4 adults or 2 adults and 2 children.  

• Deluxe Diamond - 2 adults.  

• RRL Deluxe Platinum King - 2 adults.  

• RRL Deluxe Platinum Double - 4 adults or 2 adults and 2 children.  

• Deluxe Platinum Sky Terrace 1 Bedroom - 2 adults.  

• Deluxe Family Room*** - 2 adults with 4 children or 4 adults with 2 children.  

• Deluxe Platinum Sky Terrace 2 Bedroom - 4 adults or 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.  

• Rock Suite Platinum 2 Bedroom* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 2 adults and 4 children. Rock Suite Platinum Rooftop Lounge 2 Bedroom* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 2 adults and 4 children.  

• Rock Star Suite* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 2 adults and 4 children.  

Please note:  

• *Including infants **A 5th body in the room will be allowed to stay in the same room with 4 guests if it is an infant (ages 0-3 years).  

• ***Rooms with guaranteed king bed will allow a child 4 to 12 years old or an infant 0 to 3 years old in the room with a rollaway or crib.  

2019 Deluxe Gold King*** - 2 adults or 1 adult and 1 child. Deluxe Gold Double** - 4 adults or 2 adults and 2 children plus 1 infant 3 and under.  

• Deluxe Gold Pure King - 2 adults or 1 adult and 1 child.  

• Deluxe Gold Pure Double - 4 adults or 2 adults and 2 children.  

• Deluxe Platinum Double - 4 adults or 2 adults and 2 children. Deluxe Diamond - 2 adults. RRL Deluxe Platinum King - 2 adults. RRL Deluxe Platinum Double - 4 adults or 2 adults and 2 children. Deluxe Platinum Sky Terrace 1 Bedroom - 2 adults. Deluxe Family 2 Rooms*** - 6 adults or 4 adults with 4 children or 2 adults with 4 children.  

• Deluxe Platinum Sky Terrace 2 Bedroom - 4 adults or 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.  

• Rock Suite Platinum 2 Bedroom* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 2 adults and 4 children. Rock Suite Platinum Rooftop Lounge 2 Bedroom* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 2 adults and 4 children.  

• Rock Star Suite* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 2 adults and 4 children.  

• Please note:  

• *Including infants **A 5th body in the room will be allowed to stay in the same room with 4 guests if it is an infant (ages 0-3 years).  

• ***Rooms with guaranteed king bed will allow a child 4 to 12 years old or an infant 0 to 3 years old in the room with a rollaway or crib.  

2020 Deluxe Gold King*** - 2 adults or 1 adult and 1 child. Deluxe Gold Double** - 4 adults or 2 adults and 2 children plus 1 infant 3 and under.  

• Deluxe Gold Pure King - 2 adults or 1 adult and 1 child.  

• Deluxe Gold Pure Double - 4 adults or 2 adults and 2 children.  

• Deluxe Platinum Double - 4 adults or 2 adults and 2 children. Deluxe Diamond - 2 adults. RRL Deluxe Platinum King - 2 adults. RRL Deluxe Platinum Double - 4 adults or 2 adults and 2 children. Deluxe Platinum Sky Terrace 1 Bedroom - 2 adults. Deluxe Family 2 Rooms*** - 6 adults or 4 adults with 4 children or 2 adults with 4 children.  

• Deluxe Platinum Sky Terrace 2 Bedroom - 4 adults or 2 adults and 4 children or 3 adults and 3 children or 4 adults and 2 children.  

• Rock Suite Platinum 2 Bedroom* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 2 adults and 4 children. Rock Suite Platinum Rooftop Lounge 2 Bedroom* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 2 adults and 4 children.  

• Rock Star Suite* - 6 adults or 4 adults and 2 children or 3 adults and 3 children or 2 adults and 4 children.  

• Please note:  

• *Including infants **A 5th body in the room will be allowed to stay in the same room with 4 guests if it is an infant (ages 0-3 years).  

• ***Rooms with guaranteed king bed will allow a child 4 to 12 years old or an infant 0 to 3 years old in the room with a rollaway or crib.  

Deluxe Gold King, (KXG) Consider this room your all access pass to club awesome. So kick things off in style and never look back with: Hydro spa tub; Private bath with shower; Balcony with hammock; Liquor dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes and slippers; Digital safe (laptop size); Individually controlled air conditioning; Coffee maker; Direct dial telephone; iPod Dock; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Turndown service; Bluetooth-enabled wireless alarm clock radio. 482 square feet.  

• Bedding: 1 king bed. View: Garden.  

Deluxe Gold Double, (6GD) Consider this room your all access pass to club awesome. So kick things off in style and never look back with:  

• Hydro spa tub; Private bath with shower; Balcony with hammock; Liquor dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes and slippers; Digital safe (laptop size); Individually controlled air conditioning; Coffee maker; Direct dial telephone; iPod Dock; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Turndown service; Bluetooth-enabled wireless alarm clock radio. 482 square feet.  

• Bedding: 2 double beds. View: Garden.  

Deluxe Gold Pure King, (G9K) All the regular Deluxe Gold awesomeness with the addition of the PURE standard. PURE hypo-allergenic rooms are designed to provide a better night's sleep for all guests, especially allergy sufferers. In addition to the hotel's usual cleaning protocol, the PURE rooms undergo an additional seven step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions. Amenities include Hydro spa tub; Private bath with shower; Balcony with hammock; Liquor dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe (laptop size); Individually controlled air conditioning; Coffee maker; Direct dial telephone; Bluetooth enabled wireless alarm clock radio; Hair dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Turndown service. 482 square feet.  

• Bedding: 1 king bed. View: Garden.  

Deluxe Gold Pure Double, (G9D) All the regular Deluxe Gold awesomeness with the addition of the PURE standard. PURE hypo-allergenic rooms are designed to provide a better night's sleep for all guests, especially allergy sufferers. In addition to the hotel's usual cleaning protocol, the PURE rooms undergo an additional seven step process intended to reduce airborne particles and minimize the presence of potential irritants. This process includes installation of a state-of-the-art air purification system and treatment of all coverings and surfaces in the guest room. All PURE rooms are installed and maintained on an ongoing basis by PURE Solutions. Amenities include Hydro spa tub; Private bath with shower; Balcony with hammock; Liquor dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe (laptop size); Individually controlled air conditioning; Coffee maker; Direct dial telephone; Bluetooth enabled wireless alarm clock radio; Hair dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Turndown service. 482 square feet.  

• Bedding: 2 double beds.  

Deluxe Platinum Double, (6PD) Consider this room your all access pass to club awesome. So kick things off in style and never look back with:  

• Hydro spa tub; Private bath with shower; Balcony with hammock; Liquor dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite, Purified water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe (laptop size); Individually controlled air conditioning; Coffee maker; Direct dial telephone; iPod dock; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Turndown service; Bluetooth-enabled wireless alarm clock radio. 482 square feet.  

• Bedding: 2 double beds. View: Partial Ocean.  

Deluxe Diamond, (DXI) Hard Rock is more than a vacation, it's a lifestyle. And to prove it, the hotel has packed these legendary digs with non-stop extras and no-limit luxury: Hydro spa tub; Private bath with shower; Balcony with hammock; Liquor dispenser with premium brands; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe (laptop size); Individually controlled air conditioning; Espresso/American coffee maker; Direct dial telephone; Aromatherapy and pillow menu; Hair blow dryer; Iron/ironing board; Free wireless internet; Exclusive in room dining menu; Turndown service; Pre-order breakfast the night before; Complimentary beach bag (1 per room, per stay); CD/DVD Player (available upon request); iPod dock; Nightly petit fours; Private check-in area for late and early check-in (subject to availability); Bluetooth-enabled wireless alarm clock radio. Ideal location, close to main facilities. 482 square feet.  

• Bedding: 1 king bed.  

Rrl Deluxe Platinum King, You are now all inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant.  

• Bedding: 1 king bed.  

Rrl Deluxe Platinum Double, You are now all inclusive Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant.  

• Bedding: 2 double beds.  

• Bedding: 2 double beds.  

Deluxe Platinum Sky Terrace 1 Bedroom, Let's amp things up and blow some minds with unparalleled access to the things in life that rock. Step up and enjoy. Private bath with shower; Balcony with hammock; Access to a private 2nd floor grand sky terrace with lounge chairs and hydro spa tub; Liquor dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe (laptop size); Individually controlled air conditioning; Coffee maker; Direct dial telephone; iPod dock; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Private BBQ service available on sky terrace at an extra cost ($); Turndown service; Bluetooth enabled wireless alarm clock/radio. Guests will receive the best view available upon check in. 964 square feet including terrace. No rollaway beds nor cots permitted.  

12/23/2017 - 12/21/2018 Deluxe Family Room, (DX4) Swap the minivan for the tour van, buckle up, and go for a ride straight to the front row of paradise with world-class extras including two connecting rooms, one with a king bed, the other with two double beds: Hydro spa tub in each room; Private bath with shower; Balcony with hammock; Liquor dispenser in adult's room; Adult minibar with soda, bottled water, juice & domestic beer; Kid friendly minibar with juices, soda and chocolate milk; LCD TV with satellite; Purified water; Rock Spa bath amenities; Kid's bath amenities; Adult and kids bathrobes & slippers; Digital safe (laptop size); Individually controlled air conditioning; Coffee maker; Direct dial telephone; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Turndown service; iPod dock; Video game console with a selection of DVDs and video games available upon request; Kid's beach toys; Kid's room service menu; Candies and cookies upon arrival; Complimentary mini cake for birthdays (available upon request); Bluetooth enabled wireless alarm clock/radio. 964 square feet.  

• View: Garden or Resort.  

12/22/2018 - 12/18/2020 Deluxe Family 2 Rooms, Swap the minivan for the tour van, buckle up and go for a ride straight to the front row of paradise with world-class extras including two connecting rooms, one with a king bed, the other with two double beds.  

Deluxe Platinum Sky Terrace 2 Bedroom, Two connecting rooms: one room with a king bed and a second room with two double beds. We packed this crowd pleaser with everything your entourage needs so live it up and rock the show in style. Enjoy! Hydro spa tub in room with double beds; Private bath with shower; Access to a private 2nd floor grand sky terrace with lounge chairs and hydro spa tub; Balcony with hammock; Liquor dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe (laptop size); Individually controlled air conditioning; Coffee maker; Direct dial telephone; iPod dock; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Turndown service; Private BBQ service available on sky terrace at an extra cost ($); Bluetooth enabled wireless alarm clock/radio. 1928 square feet including the 2 rooms and terrace. Guests will receive the best view available upon check in.  

Rock Suite Platinum 2 Bedroom, This suite plays to a packed house every night and nails the gig every time. Unleash your inner icon and enjoy this two bedroom Rock Suite with one room with a king bed, and a second room with two double beds. Don't forget the living and dining room areas to top off your stay. Hydro spa tub in each room; Private bath with shower; Oversized private balcony with hammock and lounge chairs; Liquor dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe (laptop size); Individually controlled air conditioning; Espresso/American coffee maker; Direct dial telephone; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Exclusive in-room dining menu; Turndown service; Nightly petit fours; Aromatherapy and Pillow Menu; CD/DVD Player (available upon request); Complimentary beach bag (1 per room/per stay); iPod dock; Bluetooth enabled wireless alarm clock/radio. 2583 square feet.  

• View: Oceanfront.  

Rock Suite Platinum Rooftop Lounge 2 Bedroom(*), Two bedroom suite equipped with a dining and living room area. Feel that? That's a feeling only a suite like this could deliver. And don't worry, it never fades. Not when you surround yourself with non-stop luxury at every turn. Go big and enjoy. Hydro spa tub in each room; Private bath with shower; Private balcony with hammock; Sky terrace with a hydro spa tub, table with chairs and bathroom; Liquor dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe (laptop size); Individually controlled air conditioning; Espresso/American coffee maker; Direct dial telephone; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Exclusive in-room dining menu; Turndown service; Nightly petit fours; Aromatherapy and Pillow Menu; CD/DVD player (available upon request); iPod dock; Bluetooth enabled wireless alarm clock/radio Complimentary beach bag (1 per room, per stay); Private BBQ service available on sky terrace at an additional cost. 5166 square feet including terrace.  

• View: Oceanfront.  

Rock Star Suite(*), (RCK) The suite's main room has custom furnishings including a built in diamond-padded leather and crystal banquette, custom dining table that flips to play billiards and no dining room is complete without a bar area. The living room is outfitted with a half bath and a unique leather multi-seating group that is illuminated with custom lighting fixtures.  

The master bedroom is total rock star with its custom armoire, raw-cut stone hydro spa tub and live edge wood headboard. The shower is extra large and is tiled in stunning yellow glass tile.  

The suite is topped off with a full terrace area with great ocean views. The terrace is outfitted with a large hot tub, outdoor shower, custom dining set, wet bar, restroom, hammocks, chaise and day bed seating options.  

Liquor dispenser; Minibar with soda, bottled water, juice & domestic beer; LCD TV with satellite; Purified water; Rock Spa bath amenities; Bathrobes & slippers; Digital safe (laptop size); Individually controlled air conditioning; Espresso/American coffee maker; Direct dial telephone; Hair blow dryer; Iron/ironing board; Free wireless internet; 24 hour room service; Turndown service; Nightly petit fours; aromatherapy; video game console or Blueray player (available upon request); iPod dock; Bluetooth enabled wireless alarm clock/radio; Private check-in & out and late check-out & early check-in (subject to availability). 4991.60 square feet (includes terrace area).  

• Bedding: 1 king bed and 2 double beds. View: Oceanfront.  

RRL Deluxe Platinum King & RRL Deluxe Platinum Double Amenities:  

• Rock Royalty Personal Assistant (7:00am to 11:00pm)  

• Ironing service (2 items per person/per stay)  

• Upgraded fullsize Rock Spa bath products  

• Express luggage delivery  

• Complimentary shoe shine  

• Nightly Petit Fours  

• Aromatherapy and pillow menu  

• Spa tub preparation (with 24 hours notice)  

• Personal assistance with reservations (on and off property)  

• Priority reservations to picks and mix program  

• Complimentary 25 minute couple's massage at the Rock Spa  

• VIP check-in and check-out  

• Late checkout available (until 3:00pm available upon request)  

• Complimentary beach bag (1 per room/per stay)  

• Bonus Track: Personal assistant will help review account and assist in express check-out)  

• Priority booking for bali beds ($)  

• Hydro spa tub  

• Private bath with shower  

• Balcony with hammock in most rooms  

• Premium liquor dispenser  

• Minibar with soda, bottled water, juice, domestic beer and snacks  

• LCD TV with satellite  

• Purified water  

• Plush bathrobes & slippers  

• Sleeping mask  

• Loofah sponge  

• Digital safe (laptop size)  

• Individually controlled air conditioning  

• Espresso machine  

• Direct dial telephone  

• Bluetooth enabled wireless alarm clock/radio  

• Hair blow dryer  

• Iron/ironing board  

• Free wireless internet -24 hour room service with select a la carte menu  

• Turndown service  

 

(*) Denotes on request basis only, no allotment given.  

All accommodations include: hairdryer, bathrobes, ironing board, telephone, mini-bar, air conditioning, coffee/tea maker, rollaway bed (on request), internet access, shower, liquor dispenser, patio or balcony, television, alarm clock, crib (on request), room service (24-hour), iron, slippers, maid service, refrigerator, Jacuzzi and safe deposit box.  

Specific bedding and/or special requests are fulfilled based on availability and cannot always be guaranteed.  

Food and Beverage Outlets (back to top)

Lobby Bar General Opening Hours: 10:00am-1:00am  

Pool Bar General Opening Hours: 10:00am-6:00pm  

The Market, Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.  

Cafetto, Grab a continental breakfast for the perfect way to start the morning or enjoy snacks, coffee, and tea throughout the day.  

Pizzeto, Step outside and step into a world of flavor with a wood burning stove, crispy brick-oven pizza, salads, soups, and pasta a la carte.  

Frida, Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties a la carte.  

Zen, From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte.  

Float, Enjoy snacks by the pool with a selection of topshelf cocktails to match.  

Sports Bar General Opening Hours: 5:00pm-2:00am  

Ipanema, Head to South America with authentic Rodizio service and the passionate flavors of Brazil. Sit, sample, and share with traditional ingredients and modern style.  

Add-On Package (Complimentary Honeymoon Package 2017-2018) (back to top)

COMPLIMENTARY HONEYMOON PACKAGE 2017-2018  

Booking Dates: 02/02/2016 - 12/21/2018 Travel Dates: 12/24/2016 - 12/21/2018  

Package Inclusions:  

• Complimentary bottle of sparkling house wine  

• Mini cake  

• Honeymoon dinner  

• In room breakfast  

• Hydro spa tub experience  

• Welcome note from Colin Cowie  

Please Note:  

• Honeymoon couple must present proof of marriage within the past year.  

• Amenities not available when requested on site.  

 

Add-On Package (Complimentary Silver & Gold Anniversary 2017-2018) (back to top)

COMPLIMENTARY SILVER & GOLD ANNIVERSARY PACKAGE 2017-2018 Couples celebrating their Silver and Gold Anniversary during their stay will receive the following:  

Booking Dates: 02/02/2016 - 12/21/2018 Travel Dates: 12/24/2016 - 12/21/2018  

Package Inclusions:  

• A bottle of sparkling wine  

• Mini cake  

• Honeymoon dinner at selected restaurants  

• Late check out until 6:00pm upon request and subject to availability  

Please Note:  

• Amenities not available when requested on site.  

• Honeymoon couple must present proof of marriage within the past year.  

Specialty Package (All Inclusive Features 2018-2020) (back to top)

ALL INCLUSIVE FEATURES 2018-2020  

Booking Dates: 02/02/2016 - 12/21/2018 02/20/2018 - 12/18/2020 Travel Dates: 12/24/2016 - 12/21/2018 12/22/2018 - 12/18/2020  

Package Inclusions:  

• Luxurious accommodations  

• Fine dining  

• Delicious snacks  

• Top shelf drinks  

• Room service 24 hours  

• Daily and nightly entertainment  

• Non motorized watersports  

• Wireless internet  

• Unlimited phone calls within Mexico and to the Continental U.S. and Canada. Some restrictions apply.  

• Business center (internet use for 30 minutes per room/per stay  

• Taxes and gratuities  

• Use of the facilities of Hard Rock Hotel Riviera Maya, Hard Rock Hotel Riviera Maya - Heaven, Hard Rock Hotel Cancun and The Golf Club at Playacar. Transportation not provided.  

Package inclusions are subject to change.  

Bonus Features (back to top)

 

• Morning coffee  

• Parking  

• Towels  

• Use of Fitness Center  

• Use of Tennis Courts  

• Watersports (Non-Motorized)  

• Golf green fees  

• Afternoon tea  

• Bottled water  

• Chaise lounges  

• Coffee/Tea (in room)  

• Daily activities  

• Welcome Drink  

Complimentary Anniversary Amenities 2018 Travel Dates: 12/24/2017 - 12/21/2018  

• Couples celebrating their anniversary during their stay will receive a mini cake.  

Miscellaneous Information (back to top)

 

Minimum Check In Age  

• Minimum check in age is 18  

Spring Breakers  

• Spring break groups are not allowed.  

Woodward Riviera Maya This isn't your everyday kind of paradise. This is Woodward and it's unlike anything you've ever experienced. This 20,000 square foot shrine to lifestyle sports is built for thrills and uniquely designed for all skill levels.  

• Ride, cheer, or capture video. Woodward Riviera Maya has it all: Launch ramp to foam pit; Jump to resi-landing; Trampolines; Cheer/Tumble floor; Indoor skatepark; ParkBoard® and ParkSki® training equipment; Parkour Zone; Interactive digital media space; Cafe/snack bar; DJ booth for music; Viewing platform for friends and families.  

• Pick a course and our expert instructors will guide you through private sessions (1 to 2 hours) or drop-in sessions (2 hours): Indoor skateboarding and BMX biking; Dryland snowboarding and skiing; Scooter; Parkour; Cheer and Dance; Digital Media.  

• Guests can sign up on a first come, first serve basis.  

• Everyone is required to complete a 1 hour instructor led introductory session which is followed by 1 hour of free play.  

• Guests, ages 7 and up, of all skill levels are welcome to participate in the facility. Written parental consent is necessary for guests under 18.  

• Woodward is open Monday to Sunday from 12:00pm to 10:00pm.  

• Safety equipment such as helmets, knee pads and elbow pads are available for rent and helmets are required by all using wheeled equipment. Additional equipment is available to rent, including bikes, skateboards, ParkBoard® indoor snowboards and ParkSki® training skis. Guests are welcome to bring their own equipment, subject to staff approval.  

• Guests will be provided with computer stations and software for the digital media camp, but guests will be responsible for their own camera. GoPro cameras will be available for rent.  

• Resort credit can be used by Hard Rock guests on some items and cash or credit card payments for non-guest participants.  

• To avoid being charged at full cost, cancellations must be made 24 hours in advance.  

• Woodward Riviera Maya is fully insured and all participants must sign a waiver. There is a nurse on property and a doctor on call 24/7.  

• Possession or usage of drugs and alcohol is strictly prohibited. Theft, vandalism, fighting and threatening or harassing behavior will not be tolerated and if warranted, the appropriate law enforcement officials will be contacted.  

• If any of the rules are violated, guests will be removed from facility without refund.  

Student Groups (Spring Breakers):  

• Student Groups (Spring Breakers) are not allowed  

• Student groups are those that travel without parent supervision or a responsible adult in each room.  

• Student groups may be high school or college students booking multiple rooms in mostly triple or quad occupancy.  

• Student groups normally travel with a responsible adult (25 years old or older) but they do not always place a chaperone in each room.  

• These groups are normally identified by their school name or college/university name.  

• It is very difficult to detect students 18 or older (College Students) that book multiple rooms as individual reservations ahead of time.  

• Although the Hotel cannot deny the bookings if the students are over the legal age of 18 and pay the regular rate, if a student group is identified ahead of time, the Wholesaler will be notified that clients must sign a waiver upon arrival.  

• The waiver will state that in the event these guests cause any property damage, they will be subject to incidental damage charges, or will be asked to vacate the Hotel if the Hotel's administration (Front Desk Manager, Director of Operations or Director of Sales) deem their behavior as inappropriate.  

Student Group Policy (When traveling with parents):  

• Hotel will accept families or friends that travel together as a group whose children attend the same school, sports team, or social organization(s). These groups are different because they are traveling with their parents and, therefore, will not be labeled as student groups. These groups will be treated as regular groups and should adhere to the normal group policies if they sign a group contract. However, as an extra measure of precaution, these groups must still adhere to the "Student Group Policy" outlined below:  

•  

• An adult or legal guardian over 25 years of age is required to stay in each room.  

• Proof of age required. All guests will be required to provide their valid passports upon check in.  

• Introducing or removing alcohol to or from the premises is not allowed and punishable by law.  

• Tape recorders, radios and any sound devices may not be used in the rooms, building or at the pool area. Guests may only use them with headphones.  

• Guests not staying at the Hotel may have access to the property with the purchase of a day pass at the established rate.  

• A credit card will be required upon check in as a guarantee in the event of damages to the property.  

• Guests will be financially and legally responsible for all damages and disruptions caused in the property.  

• The Hotel can and will suspend any or all of its services to guests who, in Hotel's opinion, display or enact improper conduct offensive and/or unacceptable and/or dangerous to the others and/or themselves.  

Environmental Levy The Municipalidad of Solidaridad in the Rivera Maya is one of the most beautiful places in the Mexican Caribbean. Tourism has been instrumental in driving the economic and social development of the region. In an effort to continue to preserve, conserve and beautify the destination, the Municipality of Solidaridad has implemented a small environmental levy on visitors. Effective for travel 10/11/17 to 12/31/17, the hotels will collect $10 Mexican pesos per room per day. From 01/01/18 onwards, hotels will collect $20 Mexican pesos per room per day. The proceeds will be deposited in an environmental trust to fund local projects.  

Student Booking Policy:  

• An adult or legal guardian over 25 years of age is required to stay in each room.  

• Students under 18 years old must travel and share a room with a parent/legal guardian (no exceptions).  

• Proof of age required. All students will be required to provide valid passports upon check-in.  

• Alcohol will be served to students over 18 years old only.  

• Legal drinking age in Dominican Republic/Mexico is 18. ID may be asked for at any time, under age drinking and providing alcohol to minors in punished by law.  

• Introducing alcohol to the premises or taking it out of premises is not allowed.  

• Tape recorders, radios and any sound devices may not be used in rooms, building or at the pool area; you will only be allowed to use them with headphones. Remember there are other guests on the property who do not want to be disturbed by loud music  

• Students not staying at AIC - Hard Rock hotels may have access to the property with purchase of a day pass.  

• A credit card will be required upon check in as a guarantee in the event of damages to the property.  

• Guests will be financially and legally responsible for all damages and disruptions caused on the property.  

• The hotel can and will suspend any or all of its services to guests who, in the hotel's opinion display or enact improper conduct offensive and/or unacceptable and/or dangerous to others/and or themselves.