Hurricane Odile Update:
Since early this morning, numerous Travel Impressions Representatives from Amstar dmc, our destination management company in Los Cabos, are currently at the Los Cabos International Airport assisting our clients as they wait to board humanitarian flights. Amstar Representatives have personally visited 95% of the hotels with Travel Impressions customers, and have confirmed that all guests have left their hotels, and are at the airport or have already departed Los Cabos. At this time, Amstar is in the process of visiting the few remaining hotels. We will post an update as soon as possible. Passengers are being boarded on a first-come, first-served basis. Humanitarian flights are going to various U.S. and Mexican airports, where passengers can make arrangements to their final destination.
The following Alaska Airlines flights are planned for today, Thursday, Sep. 18:
Flight 201: Los Cabos to San Jose
Flight 233: Los Cabos to San Diego
Flight 235: Los Cabos to San Francisco
Flight 239: Los Cabos to San Diego
Flight 251: Los Cabos to Los Angeles
Flight 279: Los Cabos to Los Angeles
These are humanitarian flights so the carrier will board whoever they can on the planes.
Please refer to link below to check the status of Alaska Airline flights:
Check Flight Status - Alaska Airlines
American Airlines and U.S. Airways also have humanitarian flights scheduled into Los Cabos today-refer to link below.
American Airlines Travel Agency Reference Site
Please see this Important Message from the Los Cabos Tourism Board:
Los Cabos Tourism Board Message.
Please click the below link to see the updated Cabo Hotel Status Report:
Updated Cabo Hotel Status Report.
Please see the statement issued by the U.S. Department of State:
U.S. Department of State Message.
For specific airline policies, please click the links below:
- AEROMEXICO (AM)
- AIRTRAN (FL)
- ALASKA AIR (AS)
- AMERICAN (AA)
- CAYMAN AIR (KX)
- DELTA (DL)
- FRONTIER (F9)
- JETBLUE (B6)
- SPIRIT (NK)
- SUN COUNTRY (SY)
- UNITED (UA)
- US AIRWAYS (US)
- VIRGIN AMERICA (VX)
If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.
If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.
Customer Care is available to assist you 24/7
For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.
For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.
Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/
For specific airline policies, please check the carrier's website:
- AeroMexico - www.aeromexico.com
- Air Tran - www.airtran.com
- Alaska Airlines - www.alaskaair.com
- American Airlines - www.aa.com
- British Airways - www.ba.com
- Continental Airlines - www.continental.com
- Delta Air Lines - www.delta.com
- Fly Frontier - www.flyfrontier.com
- JetBlue - www.jetblue.com
- Lufthansa - www.lh.com
- SAS - www.flysas.com
- United Airlines - www.united.com
- US Airways - www.usairways.com
- Virgin - www.flyvirgin.com
Israel, The West Bank and Gaza Travel Warning:
The US government has issued a travel advisory for Israel, The West Bank and Gaza recommending that citizens defer any non-essential travel to Israel and the West Bank. For more detailed information please click here.