Travel Advisories

Updated: 1/30/15

Time Change in Quintana Roo:
Travel Impressions has received notice that on Feb. 1, 2015 at 2 a.m., the state of Quintana Roo, which includes Cancun, Cozumel and Riviera Maya, will change clocks to Eastern Standard Time Zone. Local time in destination for all arriving and departing flights will move forward one hour. Departure and arrival times in the US will not be affected. The change does not apply to the rest of Mexico nor to the state of Yucatan.

Severe Weather Activity:
Travel Impressions continues to monitor all current winter weather activity. For any travel locations affected by severe weather, we work with our hoteliers to accommodate any delayed departures or arrivals. Please check your Airline carrier's website for up to date flight status and travel waiver policies.

If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.

If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.

Customer Care is available to assist you 24/7

For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.

For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.

Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/

ACTION NEEDED BY AGENCY OWNER and MANAGERS:
We have improved our Schedule Change Notification Process, but we need your agency email addresses! Please click the link to read the schedule change announcement with instructions for completing this process of updating your agency profile. Thank You