The Memorial Day Holiday weekend hours of operation for the Call Centers will be:
- Friday May 24: 9:00am - 10:00pm EST - eCommerce Helpdesk / 9:00am - 9:00pm EST - Reservations
- Saturday May 25: 10:00am - 6:00pm EST - eCommerce Helpdesk & Reservations
- Sunday May 26: CLOSED
- Monday May 27: CLOSED
***Our Customer Care Group will still provide 24/7 support for any customers/agencies who are traveling to our destinations during this time.
Severe Weather Activity:
Travel Impressions continues to monitor all current storm activity for any travel locations affected by severe weather.
Please check the Airline carrier’s website for up to date flight status.
If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.
If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.
Customer Care is available to assist you 24/7
For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.
For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.
Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/
For specific airline policies, please check the carrier's website:
- AeroMexico - www.aeromexico.com
- Air Tran - www.airtran.com
- Alaska Airlines - www.alaskaair.com
- American Airlines - www.aa.com
- British Airways - www.ba.com
- Continental Airlines - www.continental.com
- Delta Air Lines - www.delta.com
- Fly Frontier - www.flyfrontier.com
- JetBlue - www.jetblue.com
- Lufthansa - www.lh.com
- SAS - www.flysas.com
- United Airlines - www.united.com
- US Airways - www.usairways.com
- Virgin - www.flyvirgin.com