The Labor Day holiday hours of operations for the Call Centers will be as follows:
Fri. Aug 29 - 9:00am - 10:00pm EST - eCommerce Helpdesk and 9:00am - 9:00pm EST Reservations
Sat. Aug 30 - 10:00am - 6:00pm EST - eCommerce Helpdesk and Reservations
Sun. Aug 31 - CLOSED
Mon. Sept 1 - CLOSED
***Our Customer Care Group will still provide 24/7 support for any customers/agencies who are traveling to our destinations during this time.
Rome City Tax Increase:
Starting September 1st 2014 the city of Rome has approved an increases to their city tax as follows:
• 1 & 2 star hotels Euro 3,00 per person per day
• 3-star hotels Euro 4,00 per person per day
• 4-star hotels Euro 6,00 per person per day
• 5-star hotels Euro 7,00 per person per day
Please note that the city tax needs to be paid locally.
Israel, The West Bank and Gaza Travel Warning:
The US government has issued a travel advisory for Israel, The West Bank and Gaza recommending that citizens defer any non-essential travel to Israel and the West Bank. For more detailed information please click here.
Enhanced Security Measures for Overseas Airports:
The TSA has implemented enhanced security measures at select overseas airports with direct flights to the U.S. Travelers who plan to carry on electronic devices, including cell phones, may be required to turn them on during security screening. Devices that do not power on may not be permitted onboard the aircraft. Travelers should be sure to charge their devices and allow additional time for security screening. For more information, visit the TSA website.
Severe Weather Activity:
Travel Impressions continues to monitor all current storm activity for any travel locations affected by severe weather.
Please check the Airline carrier’s website for up to date flight status.
If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.
If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.
Customer Care is available to assist you 24/7
For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.
For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.
Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/
For specific airline policies, please check the carrier's website:
- AeroMexico - www.aeromexico.com
- Air Tran - www.airtran.com
- Alaska Airlines - www.alaskaair.com
- American Airlines - www.aa.com
- British Airways - www.ba.com
- Continental Airlines - www.continental.com
- Delta Air Lines - www.delta.com
- Fly Frontier - www.flyfrontier.com
- JetBlue - www.jetblue.com
- Lufthansa - www.lh.com
- SAS - www.flysas.com
- United Airlines - www.united.com
- US Airways - www.usairways.com
- Virgin - www.flyvirgin.com