The Memorial Day Holiday Hours of Operations for the Call Centers Will Be as Follows:
Fri. May 27 - 9:00am - 10:00pm EST - eCommerce Helpdesk and 9:00am - 9:00pm EST Reservations
Sat. May 28 - 10:00am - 6:00pm EST - eCommerce Helpdesk and Reservations
Sun. May 29 - CLOSED
Mon. May 30 - CLOSED
***Our Customer Care Group will still provide 24/7 support for any customers/agencies who are traveling to our destinations during this time.
Travel Impressions is deeply saddened by the events in Brussels, and our thoughts are with all of those affected. For any questions or assistance regarding your clients’ current or upcoming Brussels booking, please call us at 800-284-0044. Vacations already underway should press 3 for Customer Care; those who have not yet traveled should press 2 for Reservations.
Update on Travel Impressions’ Zika Virus Policy:
Over the past several months, information regarding the Zika virus has been widely publicized, offering travelers ample opportunity to adjust their travel plans. Therefore, effective May 1, 2016, ALL bookings will be subject to Travel Impressions’ standard cancellation policy. There will be no exceptions to this policy, including for travelers who are or are trying to become pregnant.
As always, passengers with the Cancel for Any Reason Waiver, provided by Travel Impressions, may cancel for any reason. Please advise your clients to consider the many benefits of purchasing this travel protection plan at time of booking to avoid cancellation and protect their travel investment.
Hawaii Big Island Dengue Fever Update:
Since the last update in March 2016, the Hawaii Department of Health has identified 0 new cases of dengue fever. Additionally, none of the previous cases on the Big Island of Hawaii are currently infectious. “Fight the bite” preventative measures remain. For the most up-to-date information about the situation and how to prevent mosquito bites, visit http://health.hawaii.gov/docd/dengue-outbreak-2015/.
Severe Weather Activity:
Travel Impressions continues to monitor all current winter weather activity. For any travel locations affected by severe weather, we work with our hoteliers to accommodate any delayed departures or arrivals. Please check your Airline carrier's website for up to date flight status and travel waiver policies.
If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.
If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.
Customer Care is available to assist you 24/7
For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.
For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.
Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/
For specific airline policies, please check the carrier's website:
- AeroMexico - www.aeromexico.com
- Airtran - http://www.airtran.com
- Alaska Airlines - www.alaskaair.com
- American Airlines - www.aa.com
- British Airways - www.ba.com
- Cayman Airways - www.caymanairways.com
- Continental Airlines - www.continental.com
- Delta Air Lines - www.delta.com
- Fly Frontier - www.flyfrontier.com
- JetBlue - www.jetblue.com
- Lufthansa - www.lh.com
- Spirit - www.spirit.com
- SAS - www.flysas.com
- Sun Country - www.suncountry.com
- United Airlines - www.united.com
- US Airways - www.usairways.com
- Virgin - www.flyvirgin.com