Travel Advisories

Updated: 10/2/14

Severe Weather Activity:
Travel Impressions continues to monitor all current winter weather activity. For any travel locations affected by severe weather, we work with our hoteliers to accommodate any delayed departures or arrivals. Please check your Airline carrier's website for up to date flight status and travel waiver policies.

Los Cabos Updates:

Updated Friday, September 26, 2014 3:45pm EST:
Repairs and cleanup of the tourist areas in Los Cabos is moving rapidly. As of today, most businesses and homes have running water. It is expected that 95% of the area will have electricity by 9/26.

The Los Cabos International Airport estimates that it will reopen its doors to commercial traffic by October 8. Opening dates are subject to change. If you are scheduled to travel to Los Cabos within the above time frame, check to ensure that your flight is operating as scheduled.

Hotel reopening dates range from next week to early 2015 (see hotel policies link below). The hotel zones and marina have been cleaned up, and banks are open. Food and beverage supplies are not an issue with most major roads open, and ferries/public transportation operating on their normal schedules. Luxury transportation vehicles are ready to transfer passengers, and most excursions should be fully functional by October 15. The internationally renowned Bisbee’s Fishing Tournament will still take place on October 21, and most restaurants and nightclubs plan to re-open in time for the tournament.

The destination will remain under the supervision of the federal police and the armed forces of Mexico to provide extra security until all services have been 100% restored.

Updated Wednesday, September 24, 2014 6:00pm EST:
Repairs and cleanup of the tourist areas in Los Cabos are moving rapidly. As of today, most businesses and homes have running water. 25% of the power supply is back up, and it is expected that 50% will be re-established by 9/26. The Los Cabos International Airport estimates that it will reopen its doors to commercial traffic by October 9, and the airport should be fully functional by Nov. 25. Opening dates are subject to change. If you are scheduled to travel to Los Cabos within the above time frame, check to ensure that your flight is operating as scheduled.

Hotel reopening dates range from next week to early 2015 (see hotel policies). The hotel zones and marina have been cleaned up, and banks are open. Food and beverage supplies are not an issue with most major roads open, and ferries/public transportation operating on their normal schedules. Luxury transportation vehicles are ready to transfer passengers, and most excursions should be fully functional by October 15. The internationally renowned Bisbee's Fishing Tournament will still take place on October 21, and most restaurants and nightclubs plan to re-open in time for the tournament.

The destination will remain under the supervision of the federal police and the armed forces of Mexico to provide extra security until all services have been 100% restored.

Updated Friday, September 19, 2014 1:30pm EST:
The following Alaska Airlines humanitarian flights are planned for today
F201 Los Cabos - San Jose, CA
F251 Los Cabos - Los Angeles
F235 Los Cabos - San Francisco
F233 Los Cabos - San Diego
F279 Los Cabos - Los Angeles

Los Cabos is still closed for commercial flights at this time. Currently the estimate to open is 9/22.

Updated Friday, September 19, 2014 1:00pm EST:
Amstar DMC representatives were present at the Los Cabos International Airport (SJD) yesterday until 8 pm. Our passengers who were identified were provided water and assistance boarding the rescue flights. The US Consulate on the ground in Los Cabos today confirmed that everyone waiting at the airport was able to depart Thursday.

Additionally, we will be calling all passengers and travel agents who were in Los Cabos to confirm that they are home.

Amstar DMC also confirmed that electricity is beginning to return to portions of Los Cabos as well as public water, telephone and cell phone service. Additionally, roads in and out of Los Cabos are now passable, and commercial vehicles are arriving with food, water and relief services for Los Cabos-area residents.

Updated Friday, September 19, 2014 12:30pm EST:
American Airlines and U.S. Airways New Travel Noticed Advisory

Updated Friday, September 19, 2014 9:20am EST:
The Mexican government is continuing military evacuation flights for people affected by the storm, providing transport to other cities within Mexico, including Tijuana, Mexico City, Mazatlan, and Guadalajara. U.S. and other commercial airlines are also flying back thousands of passengers. For more information visit
American Airlines and U.S. Airways New Travel Noticed Advisory

Updated Thursday, September 18, 2014 6:00pm EST:
Amstar dmc Representatives have personally visited ALL hotels where our customers were booked. Amstar has confirmed that no guests remain at these hotels. We believe that all of our Vacationers are now home, in-flight or at the Los Cabos International Airport waiting to board a humanitarian flight.

Updated Thursday, September 18, 2014 4:00pm EST:
Since early this morning, numerous Representatives from Amstar dmc, our destination management company in Los Cabos, are currently at the Los Cabos International Airport assisting our clients as they wait to board humanitarian flights. Amstar Representatives have personally visited 95% of the hotels with our customers, and have confirmed that all guests have left their hotels, and are at the airport or have already departed Los Cabos. At this time, Amstar is in the process of visiting the few remaining hotels. We will post an update as soon as possible. Passengers are being boarded on a first-come, first-served basis. Humanitarian flights are going to various U.S. and Mexican airports, where passengers can make arrangements to their final destination.

Updated Thursday, September 18, 2014 12:40pm EST:
An Important Message from the Los Cabos Tourism Board

We are in the process of contacting all passengers scheduled to travel to Los Cabos through Saturday, Sep. 30, regarding re-booking travel to Los Cabos on a future date, or booking an alternative destination, based on the applicable airline and hotel policies. Passengers whose flights have been cancelled and wish to re-book an alternative destination on any of our exclusive vacation flights/packages will receive a discount of $50.00 per person, for departures through October 31, 2014.

Updated Thursday, September 18, 2014 12:05pm EST:
We have established limited contact with Amstar dmc in Los Cabos, our independent destination management company. Amstar Representatives are working their way to the hotels with our customers, and helping to facilitate transportation to the airport; however, all tourists should still attempt to get to the airport as soon as they can, during daylight hours. Vacationers are being boarded onto humanitarian flights on a first-come, first-served basis. We have been advised that the Mexican government is not recording passenger names for those boarding humanitarian flights, so flight manifests are not being generated. Advance reservations cannot be made on any rescue flights. The airport is still closed to commercial traffic. We will continue to update you as more information becomes available.

The following Alaska Airlines flights are planned for today, Thursday, Sep. 18:
The following Alaska Airlines humanitarian flights are planned for today
Flight 201: Los Cabos to San Jose
Flight 233: Los Cabos to San Diego
Flight 235: Los Cabos to San Francisco
Flight 239: Los Cabos to San Diego
Flight 251: Los Cabos to Los Angeles
Flight 279: Los Cabos to Los Angeles

The Alaska Airlines flight schedule continues to be modified due to delays. Please visit http://www.alaskaair.com/flightstatus for the most up-to-date flight status.

These are humanitarian flights so the carrier will board whoever they can on the planes.

Additionally, American Airlines and U.S. Airways also have humanitarian flights scheduled into Los Cabos today-refer to link below.

American Airlines Travel Agency Reference Site

American Airlines Travel Notice PDF

Updated Wednesday, September 17, 2014 6:30pm EST:
Humanitarian flights have been landing in Los Cabos throughout the day to evacuate vacationers (refer to the links below). Communications remain extremely limited as power has not been restored, but sporadic cell service has been reported. We advise tourists in Cabo San Lucas who are able to get to the airport to do so during daylight hours. The military is allowing passengers on humanitarian rescue flights on a first-come, first-served basis.

Southwest Airlines/AirTran Airways Rescue Flights

Alaska Airlines Relief Flights

Odile Update:
The Mexican government has commissioned rescue flights to Los Cabos to pick up tourists and fly them to Mexico City, Mazatlan, Tijuana and Guadalajara, where they can arrange flights home. The Los Cabos International Airport remains closed to commercial flights, and communications remain extremely limited. Due to lack of power and internet connections in Los Cabos, the names of passengers boarding the rescue flights have not been made available. However, Amstar dmc, our destination management company, has sent representatives to Mexico City, Mazatlan, Tijuana and Guadalajara to greet and assist arriving passengers. The safe return of our customers remains our #1 priority. Please check back for updates as any more information becomes available. Also, please refer to the statement issued today by the U.S. Department of State.

Updated Tuesday September 16, 2014:
At this time, there is limited information coming directly from Los Cabos due to widespread power outages resulting from Hurricane Odile. All reports received thus far indicate that all of our customers in resort are safe and secure, either at their hotel or in emergency shelters, with supplied food and bottled water.

The Los Cabos International Airport remains closed (as well as nearby airports), and roads leading to the airports from the resort areas are not passable. There is no confirmed date for the opening of the airport(s) at this time, as damage is still being assessed. Once open, priority will be given to departing flights. We will be making arrangements for the return of our clients as soon as possible. The safety of our customers is our #1 priority.

We are in the process of contacting all passengers scheduled to travel to Los Cabos through Saturday, Sep. 20, regarding re-booking travel to Los Cabos on a future date, or booking an alternative destination, based on the applicable airline and hotel policies. Passengers whose flights have been cancelled and wish to re-book an alternative destination on any of our exclusive vacation flights/packages will receive a discount of $50.00 per person, for departures through October 31, 2014.

Please refer to the policy links below for hotel status, and air and hotel cancellation and re-booking policies. Contact your travel agent, if applicable. Policies are continually being updated, so check back frequently.

see hotel policies

If your customer's flight is canceled or delayed:
Notify Travel Impressions Customer Care immediately at 1-800-284-0022, prompt #3, so we can ensure that your hotel accommodations will be available upon arrival.

If your customers are at their vacation site and have questions:
Contact Travel Impressions Customer Care at 1-800-284-0022, prompt #3.

Customer Care is available to assist you 24/7

For all pre-departure inquiries related to changing your customer's reservation:
Contact Travel Impressions Reservations at 1-800-284-0022, prompt #2.
Hours of operation: Mon. - Fri. 9:00am-9:00pm & Sat. 10:00am-6:00pm EST.

For all pre-departure online bookings:
Contact eCommerce Online Support at 1-800-999-4321.
Hours of operation: Mon. - Thur. 9:00am-11:00pm, Fri. 9:00am-10:00pm, Sat. 10:00am-6:00pm and Sun. 11:00am-4:00pm EST.

Please see the latest weather updates from the National Hurricane Center: http://www.nhc.noaa.gov/

 

For specific airline policies, please check the carrier's website: