TRAVEL IMPRESSIONS, LTD. TERMS & CONDITIONS
TERMS AND CONDITIONS APPLICABLE TO LAND ONLY, SCHEDULED AIR PACKAGES AND CHARTER AIR PROGRAMS:
This agreement contains the terms and conditions by which Travel Impressions, Ltd., 465 Smith Street, Farmingdale, NY 11735 in consideration for a participant's payment, agrees to provide these travel tours. All products and services depicted in this brochure are subject to change without notice. THE INFORMATION IN THIS BROCHURE IS CURRENT AS OF THE DATE OF PRINTING (FEB. 2015) AND MAY BE DIFFERENT ON YOUR BOOKING OR TRAVEL DATES. PLEASE VISIT WWW.TRAVELIMPRESSIONS.COM FOR THE MOST CURRENT INFORMATION. READ THIS AGREEMENT CAREFULLY. PAYMENT TO TRAVEL IMPRESSIONS, LTD. OR YOUR TRAVEL AGENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS.
RESERVATIONS AND PAYMENT: Travel Impressions, Ltd. accepts payment by credit and debit cards issued on the following networks: AMERICAN EXPRESS, VISA, MASTERCARD, or DISCOVER. Any other person or entity (including a travel agent) who receives monies from participants does so strictly as an agent of participants. Full payment is applied to the credit card entered into the system at the time of booking. Online bookings will be accepted up to 4 days prior to scheduled departure. All reservation made 14 days or less prior to departure will be charged a $25 special handling fee to cover costs associated with expedited processing of the booking. After payment is made, all revisions are subject to a $25.00 per booking Travel Impressions fee, plus any supplier fees. Scheduled air change/cancelation fees may be up to 100% of the fare. Some hotels and airlines do not allow name changes.
DOCUMENTS: Documents will be sent twenty one (21) days prior to departure and if you book before that time, once full payment is received. Document reissue fee is $25.00 per booking plus any supplier fees.
CHECK-IN PROCEDURE: Failure to check-in for your flight at the appropriate time may result in denied boarding and a refund may not be granted. Check-in times vary by carrier/airport and all participants are required to check with the carrier for the most current information.
LIABILITY STATEMENT: Travel Impressions, Ltd. and its parent, subsidiaries, affiliates and representatives (collectively, "TI"), act as an agent for independent travel suppliers, such as airlines, hotels and other independent suppliers to provide you with the services you purchase; and is represented in destination by companies organized and existing in that destination, including providers of transportation and excursions. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, we do not accept and expressly disclaim any liability for the actions or omissions of these independent suppliers. If you find you have any dispute with such persons, however, we will give you as much reasonable help as we can in resolving a dispute.
You understand and agree that TI shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from the acts or omissions of these independent travel suppliers, including but not limited to delays, over bookings, cancellation of services, cessation of operations, accidents, failures of equipment, or changes in fares, itineraries or schedules.
TI cannot control and will not be responsible for bodily injury, property or other damage or loss caused by factors beyond our control, including but not limited to flight delays, airline turbulence, transportation accidents, war, terrorism, weather, quarantine, sickness, government restrictions, regulations or actions, terrorism, mechanical breakdowns, acts of God, fires, earthquakes, floods, climatic aberrations, acts of, civil unrest, strikes, riots, theft, disease or accidents, or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, other unforeseen circumstances, or any other cause beyond our control, or including your physical, medical or mental disabilities, your failure to obtain valid travel documents or your failure to follow travel instructions. Under no circumstances shall TI be liable for any special, incidental or consequential damages arising from the foregoing.
Travel Impressions, Ltd., the airlines and other suppliers it uses, issue tickets, coupons or electronic documents covering transportation, hotel accommodations and other services and facilities. Neither Travel Impressions nor these suppliers, or their respective subagents, shall be held liable for loss or damage to property or injury of person caused by reason of any act, omission, defect or negligence by any other hotel agency, transportation company or party providing such services or facilities.
All prices and features described in Travel Impressions' promotional materials and website are subject to change without notice. Some hotel room photographs do not depict the standard room category. If any term or provision of this contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby.
INTERMEDIARY DISCLOSURE: Travel Impressions, Ltd. assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary.
We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. From time to time, we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.
TERMS OF PURCHASE: Please note that separate terms and conditions dictated by the applicable supplier will apply to your reservation and purchase of products and services. You agree to abide by such terms and conditions, including payment of all amounts when due and compliance with the applicable supplier's policies, rules and restrictions regarding availability and use of fares, products and services. You understand that any violation of any such supplier's terms, conditions, policies, rules or restrictions may result in (a) your forfeiting any monies paid for such reservation or purchase, (b) cancellation of your reservation or purchase, (c) your being denied access to any flights, hotels or other products or services, and (d) Travel Impressions, Ltd. debiting your account for any costs Travel Impressions, Ltd. incurs as a result of such violation. You acknowledge that you will be responsible for all charges, fees, duties, taxes and assessments arising out of your purchase of the travel products from Travel Impressions, Ltd.
FLIGHT INFORMATION: Your travel agent will be able to confirm the latest flight details at the time you make your reservation, and these will also appear on the booking confirmation we issue when we receive your deposit. Your flight tickets, which we dispatch when your booking is paid in full, or your electronic documents, will contain your flight information. All times are subject to change. It is your responsibility to reconfirm your flight times prior to departing for the airport. TI assumes no responsibility for any passengers making independent connections to flights booked through Travel Impressions, Ltd. Pre-assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee.
LUGGAGE AND PERSONAL PROPERTY: When you fly to and from your destination the Conditions of Carriage apply, some of which limit or exclude liability. The Conditions of Carriage are available by requesting them in writing from the carrier or by request at the airport. Some airlines do not cover damage to soft-sided luggage. The airlines' maximum liability for loss, damage or delay to checked baggage is limited to $3300 per ticketed passenger domestically and $9.07 per pound up to 44 lbs. per ticketed passenger for international travel. These limits will apply unless an excess valuation is declared at the time of check-in. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport. Checked baggage taken from the terminal building at the destination will be considered to have been received in good condition and no claim for loss or damage will be accepted after baggage has been removed from the terminal. The maximum liability of the ground transportation company in resort for lost or damaged property is $400. Loss or damage must be reported immediately. TI does not accept liability for client luggage or personal property.
PACKAGE PRICE: The package prices include only items specifically stated in the participant(s) itinerary. Certain secondary features of a package (e.g., cocktail party, free sports, etc.) are based on supplier policy and may be changed, added or deleted after printing of literature. Travel Impressions, Ltd. has the right to substitute services or accommodations in similar categories for items listed in the literature. Foreign government departure taxes, fees and tourist cards may be collected at the destination by the respective government authority. Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel at check- out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.
CHANGES AND CANCELLATIONS: Special features offered by hotels are subject to change at the hotel's discretion. In the unlikely event that a major change involving a pre-departure change of hotel, departure or return date, departure city or destination becomes necessary, we will notify you as soon as possible via the contact information in the booking. If you find the revised arrangements we offer unacceptable, you will have the option of cancellation without charge provided that you notify us within seven days of your receipt of notice of the change (or prior to departure date if notified less than seven days prior). In the event of a change, we will try to substitute comparable services, but in the event of complete cancellation by us or a supplier, or if landing rights are denied by a foreign government, the flight will be cancelled with a full refund.
REFUND POLICY: The right to a refund is limited if a participant changes plans prior to or after the trip is taken. All requests for refunds must be submitted in writing through the booking agent to Travel Impressions, Ltd. or directly with Travel Impressions, Ltd. if the booking was made directly with Travel Impressions, Ltd., except in the case of pre-trip which can be done over the phone. All appropriate receipts/vouchers and documentation must accompany the refund request. No refund will be made for package features the participant opts not to use. "No show" penalties could be up to 100% of the package or component costs. The rights and remedies made available herein are in addition to any others available under applicable law.
However Travel Impressions, Ltd. offers refunds under this agreement with the express understanding that endorsement of a refund by participant(s) constitutes a waiver of any such additional rights and remedies against Travel Impressions, Ltd. See "Cancel for Any Reason Waiver and Travel Protection Plan" below.
CANCEL FOR ANY REASON WAIVER AND TRAVEL PROTECTION PLAN: The Cancel for Any Reason Waiver and Travel Protection Plan ("Plan") contains both non-insurance (Section I) and insurance (Section II) components. Enrollment in the Plan is optional and once enrolled, the cost associated with the Cancel For Any Reason Waiver portion of the Plan will not be refunded. Section I Cancel For Any Reason Waiver is a non-insurance component and is provided by Travel Impressions, Ltd.
***For New York residents, in order to purchase only Section I Cancel For Any Reason Waiver, please contact 1-877-538-3815 for details or refer to the Plan Description pamphlet for additional information. If you have any questions or would like additional information on the Cancel for Any Reason Waiver and Travel Protection Plan, contact Travel Impressions at 631-845-8000 x 2904.
*Travel Impressions, Ltd., a licensed insurance producer, will provide services to you as a representative of and on behalf of Transamerica Casualty Insurance Company and will receive compensation from Transamerica Casualty Insurance Company in connection with the placement of insurance. When identifying insurance products that may be of interest to you, Travel Impressions, Ltd. and its affiliates may also receive compensation or additional financial benefit when a Travel Impressions entity acts as the reinsurer or intermediary for these products. #26057063. For the most current details of this plan, visit www.travimp.com/newins.html.
CHOICE OF LAW; RESOLUTION OF DISPUTES: This Agreement is governed by the laws of, and disputes shall be venued in, the State of New York, without reference to its choice of law doctrine. All disputes, claims or controversies arising out of or related to the services of this agreement shall be submitted to mediation and if the matter is not resolved through mediation, it shall be submitted for arbitration. Unless we agree otherwise in writing, any mediation and/or arbitration shall take place in the State of New York, New York County, and shall be administered by, and pursuant to the rules of, the American Arbitration Association. Disputes shall be arbitrated on an individual basis. There shall be no right or authority for any disputes to be arbitrated on a class action basis or in a purported representative capacity on behalf of the general public, other travel customers or other persons similarly situated. The arbitrator's authority to resolve disputes and to make awards is limited to disputes between you and us alone, and is subject to the limitations of liability set forth above. Furthermore, disputes brought by either party against the other may not be joined or consolidated in arbitration with disputes brought by or against any third party, unless agreed to in writing by all parties. No arbitration award or decision shall be given preclusive effect as to issues or claims in any dispute with anyone who is not a party to the arbitration. Should any portion of this section regarding the arbitrator's authority to resolve disputes between only you and us be stricken from this agreement or deemed otherwise unenforceable, then this entire section shall be stricken from this agreement. The provisions of this section may be enforced in a court of competent jurisdiction and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses (including attorney fees), to be paid by the party against whom enforcement is ordered. This arbitration provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, as it may be amended.
AIR TRANSPORTATION: Important airline ticket terms and conditions and other important notices apply to air transportation. Please visit http://www.travimp.com/airlinetickettc.html for more information. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative. Violation of these restrictions will result in imprisonment and financial penalties.
PROPER ENTRY/RE-ENTRY REQUIREMENTS: Requirements as outlined below may change, so see your travel agent or contact the consulate for the country to which you are traveling to be accurately advised of current requirements. Proper documentation is your responsibility. The following information gives current requirements for United States citizens, effective at time of printing: Passengers of all ages returning to the U.S. by air from any international destination must have a valid passport in good condition, and passengers may be denied boarding by the airline if passport is damaged, mutilated, or has excessive wear. A state-issued birth certificate with government issued photo I.D., or a passport "card", is not acceptable. If your name on your passport (or for non-U.S. citizens, valid travel documents) does not match your name on your travel vouchers/tickets, you will not be allowed to travel. All passengers 18 and over traveling within the United States or to any U.S. territory (including Puerto Rico and the U.S. Virgin Islands) require only a valid government-issued photo I.D.
DENIAL OF ENTRY: Certain countries have specific rules and policies concerning entry of travelers with criminal records. Anyone with even a minor criminal past may be denied entry into any foreign country or even entry back into the United States if you are not a U.S. Citizen. If you have a criminal record, it is important to check with the United States Embassy and the embassy or consulate of the country you wish to visit to ensure you can travel as planned.
HEALTH AND SAFETY TIPS: While most travel–domestic and international–is completed without incident, travel to certain destinations may involve more risk than travel to other destinations. Travel Impressions, Ltd. urges passengers to review current travel advisories, warnings and restrictions issued by the United States government before booking any travel. In addition, passengers are responsible for determining and obtaining proper documentation for travel to international destinations. For more information, please visit www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov. BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, TRAVEL IMPRESSIONS, LTD. DOES NOT REPRESENT OR WARRANT THAT TRAVEL
FOR CUSTOMERS PURCHASING TRAVEL IN THE STATE OF CALIFORNIA: Our California State Seller of Travel Registration number is 2029006-20. Travel Impressions, Ltd. is not a participant in the California Travel Consumer Restitution Fund but is a member of the United States Tour Operators Association ("USTOA"). California law requires certain sellers of travel to have a trust account or bond. This business has an account with the USTOA in the amount of $1,000,000.00 (US). Travel Impressions, Ltd., as an Active Member of USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of Travel Impressions, Ltd. customers in the unlikely event of Travel Impressions, Ltd. bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by Travel Impressions, Ltd. may be sufficient to provide only a partial recovery of the advance payments received by Travel Impressions, Ltd.. Complete details of the USTOA Travelers Assistance Program may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by e-mail to email@example.com or by visiting www.USTOA.com.
FOR CUSTOMERS PURCHASING TRAVEL IN THE STATE OF WASHINGTON: Our Washington State Seller of Travel Registration Number is: UBI#602 425 801. If transportation or other services are canceled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
FOR CUSTOMERS PURCHASING TRAVEL IN THE STATE OF NEVADA: Travel Impressions, Ltd. Nevada State Seller of Travel Registration Number is: #2004-0029.
NEVADA RECOVERY FUND FOR CONSUMERS DAMAGED BY SELLERS OF TRAVEL: You may be eligible for payment from the Recovery Fund if you have paid money to a seller of travel registered in Nevada for the purchase of travel services or a vacation certificate and you have suffered certain financial damages as a result of the transaction. To obtain information relating to your rights under the Recovery Fund and the filing of a claim for recovery from the Recovery Fund, you may contact the Consumer Affairs Division of the Department of Business and Industry at the following locations: SOUTHERN NEVADA: 1850 East Sahara Avenue, Suite 101, Las Vegas, Nevada 89104, Phone: 702.486.7355, Fax: 702.486.7371, e-mail: firstname.lastname@example.org NORTHERN NEVADA: 4600 Kietzke Lane, Building B, Suite 113, Reno,Nevada 89502, Phone: 775.688.1800, Fax: 775.688.1803, e-mail: email@example.com
FOR CUSTOMERS PURCHASING TRAVEL IN THE STATE OF IOWA: Our Iowa Seller of Travel Registration Number is: #758.
ADDITIONAL TERMS AND CONDITIONS APPLICABLE TO PUBLIC CHARTER FLIGHTS/DEDICATED VACATION FLIGHTS:
Please read and accept the following Terms and Conditions which govern your purchase of a Public Charter Flight. Payment for your travel constitutes acceptance of these Terms and Conditions.
AIR CARRIERS: Travel Impressions, Ltd. has made arrangements to sell Public Charter Flights operated by Apple Vacations, LLC ("Operator"), located at 7 Campus Boulevard, Newtown Square, PA 19073.
Operator has made arrangements for international air transportation to your vacation destination via certified charter carriers filed under Department of Transportation (D.O.T.) regulations. Any air transportation provided by a certified charter air carrier may not be cancelled less than 10 days prior to the scheduled departure date unless it is physically impossible to operate the flight. For international flights only, additional restrictions may imposed on the flight by the foreign government involved, and if landing rights are denied by a foreign government, the flight will be cancelled with a full refund to the participant.
Deposit Requirements: For vacation packages on public charter flights that are eligible for a deposit, the required deposit for bookings made outside of 45 days prior is $150 per person, plus the cost of the Cancel for Any Reason Waiver and Travel Protection plan, if selected.
CHARTER OPERATOR CANCELLATIONS/MAJOR CHANGES Cancellations: Charter flights will not be cancelled by Operator less than 10 days before the scheduled departure date except for circumstances that make it physically impossible to operate the flight. In the event of cancellation, a refund will be made within 14 days.
Major Changes: A "major change" constitutes any of the following: a change in the departure or return date which Operator knows more than 2 days before the scheduled flight date, unless the change results from a flight delay; any charter flight delay of more than 48 hours; a change in the origin or destination city for any flight leg, unless the change only affects the order in which cities in a tour package are visited; a substitution of any hotel; or a price increase occurring 10 or more days prior to departure and resulting in an aggregate price increase of more than 10%.
REFUND FOR MAJOR CHANGE: Upon notification of a major change, you will have the option to cancel without penalty within the 7 days following receipt of notification, but in no event later than departure, and a full refund will be made to you within 14 days after cancellation. If notification of a major change is received after departure, you may reject the major change and receive a refund of the portion of your payment allocable to the hotel or air transportation not provided within 14 days after the return date.
AMENDMENTS AND CANCELLATIONS: If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, or destination on a public charter flight, the charges shown below become payable by you.
CANCELLATION AND CHANGE PENALTIES
Notice received Public Public Public in advance Charter Charter Charter of departure Cancel Penalties* Booking Changes* Name Changes*
45 days or more $45 $45 $25
*Exclusive of any applicable third party supplier fees that may be up to 100% penalty. Note: Some hotels do not allow name changes. Change fees apply to departure date, flight, duration, class of service, departure city and destination changes.
Your travel agent must notify Travel Impressions immediately of any changes or cancellations. All communications pre-departure must be via your travel agent. If you provide a substitute participant on a vacation, cancellation charges will be waived, but change fees apply; restrictions may apply.
If the number of individuals occupying a room changes due to an amendment or cancellation, the remaining travelers will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all passengers change it is considered a new booking and cancellation penalties will apply. Suppliers' cancellation provisions on optional tours only allow a refund if cancelled with the notice required by the supplier - see the excursion company for the applicable notice provisions or to arrange a refund. To cover your cancellation and change fees, you may purchase the Cancel for Any Reason Waiver and Travel Protection Plan which must be included in the deposit or at time of booking online.
SECURITY: All public charter flights sold through Travel Impressions, Ltd. are operated by Apple Vacations, LLC. Apple Vacations, LLC has surety trust agreements with Susquehanna Patriot Bank, 101 Bryn Mawr Avenue, Bryn Mawr, PA 19010 for payment of any charter air package refunds as defined by the agreements. Under these agreements, unless you file a claim with Travel Impressions, Ltd., who in turn files with Apple Vacations, LLC (or with the bank) within 60 days after termination of your vacation, both parties shall be deemed released from all liability to you.
These public charter flights are operated by:
APPLE VACATIONS, LLC
THE INFORMATION IN THIS BROCHURE IS CURRENT AS OF THE DATE OF PRINTING (FEB. 2015) AND MAY BE DIFFERENT ON YOUR BOOKING OR TRAVEL DATES. PLEASE VISIT WWW.TRAVELIMPRESSIONS.COM FOR THE MOST CURRENT INFORMATION.
TRAVEL IMPRESSIONS, LTD, BOOKING FORM
Please mail to: Travel Impressions, ATTN: Customer Care, 465 Smith Street, Farmingdale, NY 11735.
I (we) have read and agree to the terms and conditions above. o Agreed
Booking number: _________________________
First Name: _____________________________
Last Name: ______________________________
Street, City, State, Zip: ______________________________________________________________________
Telephone Number: _________________________________
Departure Date: ____________________________________ Return Date: ___________________________
Duration (# of nights): _______________________________
Departure Airport: __________________________________ Destination: ____________________________
Hotel/Tour Name: ____________________________________
Cost of trip: $ ________________________________________
Payment covers: o Deposit $ ___________ o Full Payment $ _____________________________________
The Cancel for Any Reason and Travel Protection Plan is available to protect your vacation investment (ask your travel agent for details or visit www.travimp.com/newins.html).
I/We have o accepted o declined the Travel Impressions Cancel for Any Reason and Travel Protection Plan.
Because of its status as an independent agent, and because it maintains no control over personnel, equipment or operations of the travel service suppliers, TI does not accept and expressly disclaims any liability for any bodily injury, property or other damage incurred as a result of any wrongful acts, omissions or default on the part of the suppliers. As all monies received for travel services are forwarded to the supplier, except for the agent's commission, Travel Impressions, Ltd. shall not be responsible for refund of monies not in its possession.